Finger Print Reader functionality on Tecra M5

I own TECRA M5 which I bought one month ago. Today I restarted computer and tried to login using finger print reader, it does not worked, after 5, 6 attempts it read my finger but gave the msg, finger read is too short.
I restarted computer again, same happened but after many tries it worked. Why it??s not reading my finger? Normally it does not happened and it read finger at first attempt but above mentioned problem I have faced 3 times.
Any suggestions? Problem with brand new Tecra is irritating.

Hi
Check the version of your fingerprint software. On the Toshiba website it's version 5.4.0
If your installed application is a little bit older so you should install the new one from the website.
Furthermore please be sure that the lens of the fingerprint is clean and that the device scans properly.

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Finger print reader in hp probook 4540s problem..

dear,
most of times, hp finger print reader is not working.
it shows the below message in lpa,
biometric functions is not working properly
-> logon with biometric function
-> wait 30 sec, then promt me again.
mots of times, i have uninstall the driver of this hw, then did scan for hw change, then some times this issue is solved.
please suggest me for this issue.
best regards,
paulpandian m.,

Hi Paulpandian,
I saw two unanswered posts and as I mentioned in the other thread your Probook is a commercial product and you will get more exposure for your issues. Here is a link to the Commercial Notebook forum. I suggest that you post all of your issues in one post so that the experts there can assist you better.
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

T420s Finger Print Reader stops Working..

Last night my finger print reader stops functioning for any startup (Power On Password) or the windows password or for the Password Mangaer.
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Should i re flash the Bios 1.35(already flashed latest)..??
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Is the reader showing as a device in Device Manager?
Did the system come with Win 8 if not the why did you do whatever and detail?
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HP Pavilion M7 Finger Print Reader Not Working

Hi,
I recently purchased an HP Paviolion M7.
I put an OCZ SSD in, and ended up doing a fresh install using non-HP Windows 7 (64). Using the HP Recovery Tools is simply not an option (believe me I tried).
I have everything working now, except for the Finger Print Reader. I have tried everything I can think of and could find.
I am using all the drivers/software from:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5273...
I have done these things:
https://support.authentec.com/Forum/tabid/318/forumid/49/threadid/600/scope/posts/threadpage/2/Defau...
http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/HP-Pavilion-dv7-4020sa-finger-print-reader-...
And more.
I believe the issue is because Biometric Device is Unavailable to Windows, see this screenshot:
I believe the above picture causes the Authentec HP SimplePass software to not recognise the driver version, see screenshot:
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I am sure they are the correct drivers, they worked with the system when it was an "HP" version of Windows.
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Can two people use the finger print reader on the same computer

I can not get the finger print reader work for me. My wife can use it, but I can not get registered.

Hi,
Based on the following link, you need a different account to be able to register your fingerprint, the rest should be the same:
http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01471790&printver=tru...
Can multiple people log into the same PC with the fingerprint reader?
Yes, multiple people can log into the same computer with the fingerprint reader if each has their own user account.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Finger print reader and windows 8.1

Have an HP DM4T1100 notebook, Can't get finger printe reader to work with Windows 8.1. Worked with 8.0 64bit, but when upgraded to 8.1 64 bit lost the use of the Finger Print Reader. Have loaded many different drivers and software but nothing works and the finger print reader no longer "blink". Sometimes get infor saying swipe finger but the Reader is not flashing.
Need to know steps to clear all the fingerprint drivers and software to start over, hopfully with know dirivers and software that works with Windows 8.1 64 bit.

Hello,
After checking the HP Driver and Download page, for your exact notebook. Their are no available drivers for Windows 8 or 8.1. For a possible work around, you can try the 8.1 drivers for another notebook. At this point, I would suggest creating a restore point on your computer if you have not already. I have included the document 'Using Microsoft System Restore (Windows 8)'. Please click on the option for Create a restore point, and follow the instructions.
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After all the items have been uninstalled, please restart your computer. After the computer is fully back, please empty the trash.
The next step will be to install the Validty driver, and then the Fingerprint Reader software. I have included the links below for you.
'Validity Fingerprint Sensor Driver'
'AuthenTec Fingerprint Sensor Driver'
Please let me know if you are able to use the Fingerprint reader after this, thank you.
I worked on behalf of HP

Finger print reader not working - file PSQLPWD.DLL

Hi,
I need some help, I run an spyware and detected the file PSQLPWD.DLL and renamed it as PSQLPWD.DLL.VIR.VIR and deleted it. After that I was not able to use th finger print reader. I read that that file is part of the is part of Thinkvantage longon that belongs to thinkadvantage fingerprint protector. I believe i need it in order to use again my finger print reader. Please correct me if i'm wrong about my thougts. if it is true, how can i get that file back (it has been completely removed from my system)?
Thanks

Hi @Toker ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that after upgrading to Windows 8, you fingerprint reader is not working.
I would be happy to look for updated drivers for you, but I will need your exact model of HP HDX18 Notebook PC you have. Is your Windows 8, 32 or 64 bit?
How Do I Find My Model Number or Product Number?
Here are some links that may assist you in the meantime.
Downloading or Updating Software and Drivers for HP Computers
Software Does not Install or Work Correctly (Windows 8)
Have you tried running The HP Support Assistant to aid with HP updates and resolving issues?
Have you tried Using Automated Troubleshooting (Windows 8) to aid you?
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP ProBook 440 G2, Finger print reader not working when I upgraded form Win 7 Pro to Win 8.1 Pro

My HP ProBook 440 G2, Finger print reader not working when I upgraded form Win 7 Pro to Win 8.1 Pro.
In device manager showing that biometric reader is working properly. But actually the finger printer reader is not reading or senseing. It seems like "dummy" part. Please help me to correctly configure step by step for this issue.
thankyou
Hillet
This question was solved.
View Solution.

Have you installed the Validity Sensor Fingerprint driver software for Windows 8.1?
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943811&swItemId=ob_134806_1&swEnvOid=415...
See page 64 in the following Windows 8.1 user manual for Validity Fingerprint setup information
http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=6943810&docId=emr_na-c04371762&docLocale...
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Finger Print reader does not link to Win7 Logon Screen

Win7 Ultimate 64 bit
FingerPrint software 5.9.4
Biometric link to windows Logon accepted
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Lenovo support asked me to uninstall software, BIOS clear saved finger prints then re-install (and re-register). I have done this twice with no change.
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Solved!
Go to Solution.

This was working until I had to break the domain connection (server change) and re connect to the domain with the same logon/password. It was at this time that the finger print reader stopped passing the biometric password to the OS.
Any thoughts on how to re-connect reader to logon?
I am using 5.9.4 with no problem, although I seem to recall having to go into the Fingerprint software and make some innocuous setting change, then change it back. But I was changing a lot of things at the time and don't know for sure if that had any effect.
Are you able to log onto the domain by manually entering your password? If not, may need to re-add the computer to the domain.
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Any java api for Touch Chip TCKDU02 finger print reader

Hi
I am new to this, and i want to know any java api
that supports Touch Chip finger print reader
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help me
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that supports Touch Chip finger print reader
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java,
help me sounds like you're not going to be able to interface with it
if it has an interface in another language, you might be able to write a wrapper interface using JNI

Does HP sell a USB extension for the finger-print reader in an Elitebook 8540p?

I have an Elitebook 8540p. I can use the fingerprint reader to log in to Windows when the screen is open. However, when the laptop is 'docked' the screen is closed, covering the built-in finger print reader. Does HP sell a USB fingerprint extender or adapter which would allow me to use the biometric sign in when the laptop is docked?

I am sure they are the correct drivers, they worked with the system when it was an "HP" version of Windows.
The screens work for me, here they are again:

Disappear Finger Print Login function !

Hi I'm user of x61.
I've tried to install nero 8 on my laptop and the installation failed halfway and restared the laptop.
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How can I reenable this finger print login function?
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Thank you.
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I don't think you could turn your trackpad into a biometric device, but here's a link to someone who cut open a space in their MacBook Pro's topcase to include a Sony Puppy -- you might be able to do likewise with the very similar case of your PowerBook (though I don't, of course, recommend this ;-)) : http://edahc.blogspot.com/2006/06/macbook-pro-biometrics.html

Finger Print Reader on Pavilion dv6 acting strange

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CNF0463JW4
XY980UA#ABA
my finger print reader works.. i can use it on internet explorer..windows live.. everything.. but its not letting me use it to unlock my laptop.. WHAT is goin on? ):

SimplyMe1204 wrote:
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CNF0463JW4
XY980UA#ABA
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Portege R700 Finger Print Reader suddenly not recognised from OS

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If you don't see the fingerprint hardware or unresolved devices in Device Manager then the device is either disabled in the BIOS or the fingerprint sensor is faulty or loose, or there was a liquid spill causing corrosion.

HP Envy 15-j151ea Notebook Finger print reader

Hi all,
I've made an account just because I got the HP Envy 15-j151ea two days ago, yet the finger print reader is not working at all.
Going to "Sign-in options" on the Windows 8 homescreen, the option to sign in via fingerprint is blurred out.
Going to the HP site tells me I need SimplePass. I uninstalled it and reinstalled the software, however, there's nothing about setting up fingerprint at all. I have the driver on my PC, which is recognised and has been updated despite the fact it was already at the current version (you never know).
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Hello JAMIEInc,
Welcome to the HP Forums!
I see you are having problem with the HP SimplePass Finger Print reader.
Have a look through this document here. Troubleshooting a Fingerprint Reader (Windows 8). It's a little more specific to your problem than simply setting up the SimplePass software and addresses troubleshooting things that aren't going as planned. You may need to update your BIOS and enable to Biometric support in your BIOS, which is the first and second thing covered in this document.
Let me know if this helps!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

Finger Print Reader functionality on Tecra M5

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