Finger print reader not working 'post' Windows 10 upgrade from windows 7

Ok I have succumbed to upgrading to Windows 10 as I did to Windows 8, perhaps this time I won't 'rollback' but already things don't look good . As a part of the upgrade the Windows 10 the installer spat about the HP Protect Tools Security Manager and asked me to uninstall in order to proceed with the upgrade. I started to get a little concerned from this point on that I would lose my fingerprint reader as a result of going to Win 10 and low and behold that’s happened. It was only after following several threads online that I originally got the fingerprint reader working on windows 7. I went in and out of the BIOS resetting this and that but in the end despite having all the HP drivers for the readers (latest ones) the only thing that ‘fixed’ my fingerprint reader was the installation of the HP Protect Tools Security Software. So the question is where’s the Windows 10 version of the HP Protect Tools Security Software or the ‘fix’ is there one?? Hate to think an operating system is blocking such a great HP laptop feature!

I want to upgrade from windows7 to windows10 (probook 4350s) I have the same question about compatible version, which I hope HP or somebody answer soon and help us...I also cant uninstall my protect tools as upgrade needs me to.I want to know is it possible for finger scanner to work in windows10 after uninstalling HPPTM. thanks,Nazanin Mirzabeigi

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thankyou
Hillet
This question was solved.
View Solution.

Have you installed the Validity Sensor Fingerprint driver software for Windows 8.1?
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943811&swItemId=ob_134806_1&swEnvOid=415...
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http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=6943810&docId=emr_na-c04371762&docLocale...
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Hi,
I need some help, I run an spyware and detected the file PSQLPWD.DLL and renamed it as PSQLPWD.DLL.VIR.VIR and deleted it. After that I was not able to use th finger print reader. I read that that file is part of the is part of Thinkvantage longon that belongs to thinkadvantage fingerprint protector. I believe i need it in order to use again my finger print reader. Please correct me if i'm wrong about my thougts. if it is true, how can i get that file back (it has been completely removed from my system)?
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Hi @Toker ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that after upgrading to Windows 8, you fingerprint reader is not working.
I would be happy to look for updated drivers for you, but I will need your exact model of HP HDX18 Notebook PC you have. Is your Windows 8, 32 or 64 bit?
How Do I Find My Model Number or Product Number?
Here are some links that may assist you in the meantime.
Downloading or Updating Software and Drivers for HP Computers
Software Does not Install or Work Correctly (Windows 8)
Have you tried running The HP Support Assistant to aid with HP updates and resolving issues?
Have you tried Using Automated Troubleshooting (Windows 8) to aid you?
Sparkles1
I work on behalf of HP
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HP Envy Touchsmart 15 finger print reader not working

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Hi shabin919,
Your ProBook 4540s is a commercial product and to get your issue more exposure I would suggest posting in the commercial forums. Here is a link to the Commercial Notebook forum.
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Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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I'd ask in http://forums.iis.net/
Karl
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Quick launch buttons and touch functions not working post win7 upgrade

I have several problems that I think are related.
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2) the quick launch buttons on the screen edge are not functioning as follows:
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pen input
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Not all of them resulted in a clean install.
Here are other drivers that I had problems with (meaning that I got an error message, it failed, it had to be done more than once, something else broke, etc.)
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HP Mediasmart MVP - hung in CMD
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I installed the bios upgrade (before win7, actually) it is currently F.25
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TIA

[knock knock] Helloooooo??!!??
Installed 6.50.9.1, which is in between the last two quick launch button (QLB) drivers (that did not work). Also fixed the lightscribe and mediasmart DVD installs. Same problems, no touch or pen, and a new bug I discovered with qlb
First, if you search for tablet in the start menu, there is a selection to set the tablet buttons to perform certain tasks. When you run that, it says that teblet buttons are not installed on this pc. Doesn't matter if QLB is installed or not - same error. Hmmmmm. Check with your pc manufacturer..... I think I am doing that. I am starting to feel like I am working for HP.
Next finding: Using mobility center, I found that if you orient the screen to landscape for the slate config, and then rotate the screen, it does not go blank. However, if you rotate the screen back to notebook, it goes blank. And of course it keeps that upsidedown config when you reboot, too. So, the way to recover from that (because you really need a keyboard if you don't have a working pen and touch takes 30 sec to respond) is to keep trying to get touch to orient the screen back to landscape for notebook. Then rotate the screen to landscape for notebook. And uninstall the QLB driver that doesn't work and reboot. But after that, touch and pen did not function.
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I am done with the troubleshooting until someone comes up with other targeted ideas.I have been keeping detailed chrono notes.
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@sisboldt ,
Hello and thank you for posting on the HP support forums.
So that I can better help you with your sound issue. Please post back with your full model and product number. Use this link to help you find the information.
HP Notebook PCs - How Do I Find My Model Number or Product Number?
Here is another link you may find useful. Please give it a read before posting back with your system information.
Advice for asking the "Very Best Question"
Thank you again for posting and have a great day.
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Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
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I work on behalf of HP

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Daniel

Hi,
Try downloading and installing the Validity Sensor driver on the link below.
http://ftp.hp.com/pub/softpaq/sp52501-53000/sp52664.exe
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Regards,
DP-K
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Finger print reader not working 'post' Windows 10 upgrade from windows 7

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