Finger Print Reader on Pavilion dv6 acting strange

HP Pavilion dv6 Notebook PC
CNF0463JW4
XY980UA#ABA
my finger print reader works.. i can use it on internet explorer..windows live.. everything.. but its not letting me use it to unlock my laptop.. WHAT is goin on? ):

SimplyMe1204 wrote:
HP Pavilion dv6 Notebook PC
CNF0463JW4
XY980UA#ABA
my finger print reader works.. i can use it on internet explorer..windows live.. everything.. but its not letting me use it to unlock my laptop.. WHAT is goin on? ):
i forgot to add that it seems to have started ever since i did the latest windows 7 update...

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HP Pavilion M7 Finger Print Reader Not Working

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I recently purchased an HP Paviolion M7.
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I have done these things:
https://support.authentec.com/Forum/tabid/318/forumid/49/threadid/600/scope/posts/threadpage/2/Defau...
http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/HP-Pavilion-dv7-4020sa-finger-print-reader-...
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http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/download_drivers_bios.jsp
Toshiba - Download
http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_home.jsp
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Finger print reader is not connected

have hp bavilion dv6 laptop and when i try to use fingerprint it says to me FINGERPRINT READER IS NOT CONNECTED please help ...in this laptop finger print reader is built in !!!

Hello mahmoudrefat, welcome to the HP Forums.
I see that you're getting a message stating that the fingerprint reader is not connnect. I would like to help you with this.
To be able to better assist you on the issue, could you please provide the following information:
Model and Product numbers for your notebook (do not post the serial number please).
Currently installed operating system.
I look forward to your reply.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

Can two people use the finger print reader on the same computer

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Hi,
Based on the following link, you need a different account to be able to register your fingerprint, the rest should be the same:
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Can multiple people log into the same PC with the fingerprint reader?
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Finger print reader and windows 8.1

Have an HP DM4T1100 notebook, Can't get finger printe reader to work with Windows 8.1. Worked with 8.0 64bit, but when upgraded to 8.1 64 bit lost the use of the Finger Print Reader. Have loaded many different drivers and software but nothing works and the finger print reader no longer "blink". Sometimes get infor saying swipe finger but the Reader is not flashing.
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Hello,
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Hi @Toker ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that after upgrading to Windows 8, you fingerprint reader is not working.
I would be happy to look for updated drivers for you, but I will need your exact model of HP HDX18 Notebook PC you have. Is your Windows 8, 32 or 64 bit?
How Do I Find My Model Number or Product Number?
Here are some links that may assist you in the meantime.
Downloading or Updating Software and Drivers for HP Computers
Software Does not Install or Work Correctly (Windows 8)
Have you tried running The HP Support Assistant to aid with HP updates and resolving issues?
Have you tried Using Automated Troubleshooting (Windows 8) to aid you?
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

HP ProBook 440 G2, Finger print reader not working when I upgraded form Win 7 Pro to Win 8.1 Pro

My HP ProBook 440 G2, Finger print reader not working when I upgraded form Win 7 Pro to Win 8.1 Pro.
In device manager showing that biometric reader is working properly. But actually the finger printer reader is not reading or senseing. It seems like "dummy" part. Please help me to correctly configure step by step for this issue.
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This question was solved.
View Solution.

Have you installed the Validity Sensor Fingerprint driver software for Windows 8.1?
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943811&swItemId=ob_134806_1&swEnvOid=415...
See page 64 in the following Windows 8.1 user manual for Validity Fingerprint setup information
http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=6943810&docId=emr_na-c04371762&docLocale...
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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FingerPrint software 5.9.4
Biometric link to windows Logon accepted
MS Server domain client
At system boot, the logon screen appears and the fingerprint light is "on". I scan my finger, the light blinks once and no submission of the saved Windows password to the logon window. I must key in password.
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This was working until I had to break the domain connection (server change) and re connect to the domain with the same logon/password. It was at this time that the finger print reader stopped passing the biometric password to the OS.
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Are you able to log onto the domain by manually entering your password? If not, may need to re-add the computer to the domain.
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Portege R700 Finger Print Reader suddenly not recognised from OS

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Hi all,
I've made an account just because I got the HP Envy 15-j151ea two days ago, yet the finger print reader is not working at all.
Going to "Sign-in options" on the Windows 8 homescreen, the option to sign in via fingerprint is blurred out.
Going to the HP site tells me I need SimplePass. I uninstalled it and reinstalled the software, however, there's nothing about setting up fingerprint at all. I have the driver on my PC, which is recognised and has been updated despite the fact it was already at the current version (you never know).
Going to the HP site and look at the "Using HP SimplePass Fingerprint Reader" page shows images I've never seen on SimplePass.
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Hello JAMIEInc,
Welcome to the HP Forums!
I see you are having problem with the HP SimplePass Finger Print reader.
Have a look through this document here. Troubleshooting a Fingerprint Reader (Windows 8). It's a little more specific to your problem than simply setting up the SimplePass software and addresses troubleshooting things that aren't going as planned. You may need to update your BIOS and enable to Biometric support in your BIOS, which is the first and second thing covered in this document.
Let me know if this helps!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

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