Finger print recognition software not detected error message

My HP Pavilion dv7 laptop/notebook does not detect fingerprint reader software when booted or powered up. Light on bottom right and just under keyboard where usually is amber color is not lit up for swiping my fprint to get into my computer. I don't recall my manual password because been swiping fprint for so long. I can't reset pword and don't recall user name. Don't know if Microsoft software or security updates had any bearing on fprint reader not being detected or not...or if updates installed corrupted files bc of bad code. It won't even allow me to register a new user on the laptop. Pls help. Don't want to have to buy new PC laptop. Have been loyal HP product owner til this issue.

Hello @KingdomPearl, 
Welcome to the HP Support Forums.  Sorry to hear about your sign in issue, we have ll been there in one way or another.  I am going to give you a link from microsoft that may help in recovering your password. 
Forgotten password and other sign-in problems.
I hope that link helps.   If not could you post back some information about your notebook.  What I am looking for is the product number and the Operating System.  Here are a couple links to assist you in finding this information.
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Now the worse case scenario here is that you would have to do a system recovery back to the way the system was out of the box.  This is the worse case due to it will wipe out all your data from the hard drive if it is not backed up already.
Hope to hear back from you soon.
Thanks You.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

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