Finger print security not working

Finger print security not working for probook 4540s 64 bit windows8(now updated to 8.1)

Hi shabin919,
Your ProBook 4540s is a commercial product and to get your issue more exposure I would suggest posting in the commercial forums. Here is a link to the Commercial Notebook forum.
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
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Thank you,
BHK6
I work on behalf of HP

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HP ProBook 440 G2, Finger print reader not working when I upgraded form Win 7 Pro to Win 8.1 Pro

My HP ProBook 440 G2, Finger print reader not working when I upgraded form Win 7 Pro to Win 8.1 Pro.
In device manager showing that biometric reader is working properly. But actually the finger printer reader is not reading or senseing. It seems like "dummy" part. Please help me to correctly configure step by step for this issue.
thankyou
Hillet
This question was solved.
View Solution.

Have you installed the Validity Sensor Fingerprint driver software for Windows 8.1?
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943811&swItemId=ob_134806_1&swEnvOid=415...
See page 64 in the following Windows 8.1 user manual for Validity Fingerprint setup information
http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=6943810&docId=emr_na-c04371762&docLocale...
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

HP Envy Touchsmart 15 finger print reader not working

Hello, I've had my HP Envy touchsmart 15 for little under a month now and it's been going great until yesterday and today, the finger print reader hardware has started acting up.I log into my account fine and then when I leave my laptop for a little bit, I then return to log in and it won't let me use the finger print reader, it doesn't flash red or white, it just stops working. So I then try to log in using my password but I can't because it's saying my finger print is not recognised and keeps flicking bad and forth to that message. So basically it seems to think I'm rubbing my finger over it when i'm not even when the lights aren't flashing or anything and to solve this I have to power it off with the power button, which is not ideal at all. This is a problem, any help?

I've had this issue on and off with my laptop, as well. It has persisted through Windows 8, 8.1, and even started up again after upgrading to Windows 10 this week. I've also done the Simple Pass uninstall/reinstall thing, as well as used updated versions of such with the problem recurring. I reloaded a fresh install of Windows 8.1 earlier this year, only to have the problem persist. This week, I decided to forgo the HP software entirely and start using the Windows Hello feature that allows Windows to natively access the fingerprint reader without any other software required. Here's what I have figured out:The issue seems to be caused by the activation of a power saving profile at shuts down the fingerprint reader out of perceived conservation. Disabling this feature seems to have wholly rectified the issue.Windows 10 has installed the most recent Validity Sensors driver for the device, and it seems to work well.Here's how I fixed it, which should work for you:At the risk of shilling for Microsoft, run all the Windows Updates needed to get your PC to prompt an update to Windows 10. (The HP software seems to be at least partly to blame, and I hated the latest iteration of Simple Pass.) The Windows Hello feature should work well, as this device is supported. All instructions below assume you have installed Windows 10.Before continuing, uninstall HP Simple Pass from the control panel or through the new Windows 10 applications window (in Settings).If you have the "My Computer" icon on your desktop, right-click it and select Properties to open the System window. Then, select "Device Manager" from the upper left column of the System window. (If you don't have the icon on your desktop, type "device manager into the search/Cortana dialog on the Windows taskbar, and select the top/highlighted result.)In the Device Manager window, click on the small right-carat next to the "Biometric Devices" entry.Right-click on the Validity Sensors entry, and select Properties to bring up a device properties window.First, select the Power Management tab at the top of the dialog. DESELECT the checkbox marked, "Allow the computer to turn off this device to save power."Next, select the Driver tab. Click on the Disable button near the bottom of the dialog.Press OK.Again, right-click on the Validity Sensors entry, and select Properties to bring up a device properties window.Again, navigate to the Driver tab.This time, select the Enable button (where the disable button was previously). Press OK to close the dialog. (Your fingerprint sensor should flash a couple of times, but don't worry if it doesn't.)Close all of the windows you have opened.Open the Start Menu and select Settings.Click on Accounts at the far right side of the window.Click on Sign-in options in the left-side list.Under the Windows Hello heading, follow the step it gives to set up your fingerprint reader.Since doing so, I have had no further problems with the fingerprint reader. It seems to work reliably, but I'll update this post if I run into any issues. Good luck!

HP Pavilion M7 Finger Print Reader Not Working

Hi,
I recently purchased an HP Paviolion M7.
I put an OCZ SSD in, and ended up doing a fresh install using non-HP Windows 7 (64). Using the HP Recovery Tools is simply not an option (believe me I tried).
I have everything working now, except for the Finger Print Reader. I have tried everything I can think of and could find.
I am using all the drivers/software from:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5273...
I have done these things:
https://support.authentec.com/Forum/tabid/318/forumid/49/threadid/600/scope/posts/threadpage/2/Defau...
http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/HP-Pavilion-dv7-4020sa-finger-print-reader-...
And more.
I believe the issue is because Biometric Device is Unavailable to Windows, see this screenshot:
I believe the above picture causes the Authentec HP SimplePass software to not recognise the driver version, see screenshot:
Any ideas?

I am sure they are the correct drivers, they worked with the system when it was an "HP" version of Windows.
The screens work for me, here they are again:

Finger print reader not working - file PSQLPWD.DLL

Hi,
I need some help, I run an spyware and detected the file PSQLPWD.DLL and renamed it as PSQLPWD.DLL.VIR.VIR and deleted it. After that I was not able to use th finger print reader. I read that that file is part of the is part of Thinkvantage longon that belongs to thinkadvantage fingerprint protector. I believe i need it in order to use again my finger print reader. Please correct me if i'm wrong about my thougts. if it is true, how can i get that file back (it has been completely removed from my system)?
Thanks

Hi @Toker ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that after upgrading to Windows 8, you fingerprint reader is not working.
I would be happy to look for updated drivers for you, but I will need your exact model of HP HDX18 Notebook PC you have. Is your Windows 8, 32 or 64 bit?
How Do I Find My Model Number or Product Number?
Here are some links that may assist you in the meantime.
Downloading or Updating Software and Drivers for HP Computers
Software Does not Install or Work Correctly (Windows 8)
Have you tried running The HP Support Assistant to aid with HP updates and resolving issues?
Have you tried Using Automated Troubleshooting (Windows 8) to aid you?
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Finger print scanner not working..

My fingerprint scanner is not working and msg comes as '' FAILED ( unable to complete touch ID setup. Please go back and try again.)hat
any solution for this?? can we replace it??

Contact Apple Support to get it serviced or visit an Authorized Apple Service Provider or Apple Store to do so:
iPhone - Contact Support - Apple Support

Finger print reader not working 'post' Windows 10 upgrade from windows 7

Ok I have succumbed to upgrading to Windows 10 as I did to Windows 8, perhaps this time I won't 'rollback' but already things don't look good . As a part of the upgrade the Windows 10 the installer spat about the HP Protect Tools Security Manager and asked me to uninstall in order to proceed with the upgrade. I started to get a little concerned from this point on that I would lose my fingerprint reader as a result of going to Win 10 and low and behold that’s happened. It was only after following several threads online that I originally got the fingerprint reader working on windows 7. I went in and out of the BIOS resetting this and that but in the end despite having all the HP drivers for the readers (latest ones) the only thing that ‘fixed’ my fingerprint reader was the installation of the HP Protect Tools Security Software. So the question is where’s the Windows 10 version of the HP Protect Tools Security Software or the ‘fix’ is there one?? Hate to think an operating system is blocking such a great HP laptop feature!

I want to upgrade from windows7 to windows10 (probook 4350s) I have the same question about compatible version, which I hope HP or somebody answer soon and help us...I also cant uninstall my protect tools as upgrade needs me to.I want to know is it possible for finger scanner to work in windows10 after uninstalling HPPTM. thanks,Nazanin Mirzabeigi

Biometrics finger print scanner not working on Qosmio F45 AV411

Hello,
I have a Qosmio F45 AV411 that I have just installed Windows 7 32 bit on. This was not an upgrade, but a fresh image on a new hard drive. I have also got all the drivers to work except for the:
driver_fingerprint_upek_TC00237700A.exe
I have tried uninstalling and reinstalling as well. Is there software that goes with this device as well? I checked device manager, and it says I have the latest driver.
Thanks,
Daniel

Hi,
Try downloading and installing the Validity Sensor driver on the link below.
http://ftp.hp.com/pub/softpaq/sp52501-53000/sp52664.exe
After the installation has completed, restart the notebook.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

B570 FINGER PRINT SCANNER NOT WORKING PROPERLY?

I just purchased a Lenovo B570 and the fingerprint scanner doesn't seem to functioning correctly. There are times when I have to scan my finger about 10-12 times before I can get it to work. Then I get frustrated and just enter in my password. I like the feature but it's kind of irritating when it doesn't work right. Is it supposed to be so sensitive? Is there a way to fix it so it wouldn't be so sensitive? Thanks.

have you tried to update drivers?
http://consumersupport.lenovo.com/uk/en/DriversDownloads/drivers_list.aspx?CategoryID=91249

5s finger print scaner not show on settings.

i brought iphone 5s 3 month ago and finger print scanner was working perfect but suddenly my phone,s finger print scanner stopped working and i restored my
iphone 5s now finger print not show on security options,still i have apple Repairs & Service Coverage: April 8, 2015 please guide me what i want to do ??????
thanks
regards ujitha (iphone 5s owner)

is it possible that finger print scan not show in settings (security) i'm confused can you guess is this hardware or software problem..,i restored phone using iPhone6,2_7.1.2_11D257_Restore ,but it didn't work but before i restore it finger print scan setting show on settings but i couldn't scan my finger it says that operation fail try again latter but after restore i didn't get that error massage also now i feel that i;m using iphone 5 which has 5s look,here i'll attach some pictures.,,

I just updated to 7.1 on my 5S and now my finger print doesn't work. Anyone else have that problem?

I just updated to 7.1 on my 5S and now my finger print doesn't work. Anyone else have this problem?

Hey Carol5005,
Thanks for the question. I understand you are experiencing issues with Touch ID. The following article provides some troubleshooting steps that may be helpful:
iPhone 5s: Using Touch ID
http://support.apple.com/kb/HT5883
Resolving issues with Touch ID
1. Verify that you are using the latest version of iOS.
2. Ensure that your fingers and the Home button are clean and dry.*
Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
3. If you are using a protective case or screen protector, it must leave the Home button and the surrounding ring completely unobscured. If it doesn't, remove the case or screen protector and try again.
4. Tap Settings > Touch ID & Passcode and verify that:
- iPhone Unlock or iTunes & App Store is enabled.
- One or more fingerprints have been enrolled.
5. If one finger isn't working, tap Edit in Settings > Touch ID & Passcode to delete and then reenroll the finger.
6. If that finger still isn't working, try enrolling a different finger.
7. If you are unable to enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.
* Moisture, lotions, sweat, oils, cuts, or dry skin may affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.
Thanks,
Matt M.

Finger print recognition stops working after a few uses with IOS 8

Why does my finger print recognition stop working on my IP6 and IOS 8.1.2 after a few uses. I re-enter finger prints and it stops working again after a few uses.

No one here would know. What troubleshooting steps have you taken so far?
Basic Troubleshooting Steps when all else fails
- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear. (For iOS 6 older, hold down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)
- Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430
- Reset the device. (Same article as above.)
- Reset All Settings (Settings > General > Reset > Reset All Settings)
- Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
- Restore as new device. http://support.apple.com/kb/HT4137 For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
- Test the issue after each step. If the last one does not resolve the issue, it is likely a hardware problem.

My canon printer does not work with firefox12

my canon printer does not work firefox 12 edition

Try to reset the print prefs.
See:
*http://kb.mozillazine.org/Problems_printing_web_pages
*https://support.mozilla.org/kb/Printing+a+web+page
There are other things that need your attention.
Please Update to the latest Firefox 17.0.x version.<br />
The Firefox Firefox 12.0 version that you currently run is no longer supported with security updates
*Help > About Firefox
*https://support.mozilla.org/kb/update-firefox-latest-version

Printer will not work after update to Mavericks

I have a macbook pro and an HP7280 printer connected wirelessly. After upgrading to Mavericks the printer will not work. The first time I used it the system upgraded automatically (I forget what it said but it just went ahead and did some upgrading) When I clicked on something to print it did recognized the printer but just scrolled and scrolled and never printed. So I deleted the printer and reset the system and then added the printer back on - same thing. Any ideas??

It means there is no issue with the driver you are using and with it working correctly on Mavericks. So you have a network issue with the printer queue you are using. Normally a reset of the printing system and re-adding the printer would be enough to get things working again. But since you have done this and your issue is not resolved, there must be some other gremlins in the system.
With the HP connected to the network, if you know its IP address you can enter this as a URL into a web browser. This should result in you connecting to the internal web page of the HP. Does this work?

Redirect Printer is not working in windows 2008 R2 Server( Server Running as AD and Terminal Service(both role in single server))

Dear Team
i need solution from Microsoft for the issue;
My infrastructure
- Windows Server 2008 R2 (Role - AD and Terminal Service)- Updated
- Client Machine running with windows 7 pro (Updated)
- Client Using RDP Client to connect Windows 2008 Terminal Session
- All are working fine, but Redirect Printing is not working (Through Windows 7 Pro) ... (HP Laser Jet 1020 plus - attached in Client PC)
- it is working fine from Windows XP
- i was done All terminal setting in both end, also try RDP Login with Administrator User, but issue is not resolve;
What Microsoft can say about the issue;
Thanks & Regards,
VIMAL PRAJAPATI | 09824111686

Have you checked the Print Service log in event viewer?
Here's How.
I have the Microsoft XPS driver on my clients, so I use that fact to my advantage below.
Click Start Button/Administrative Tools/Remote Desktop Services/Remote Desktop Services Manager on the RDSH server
Click the Sessions tab. PC’s are listed Under Client Name by their computer name. Take Note of the corresponding
ID. We will use this to locate the Printer information in the Event Log.
In the Event Log open Application and Services Logs/Microsoft/Windows/Print Service/Admin/ and Find the Event ID 823 entry that has the corresponding ID from the sessions tab you previously noted.
This Event Log Entry is created at Logon and you can only get the session ID when they are logged in.
This tells you what client printer was mapped for the client. The name that appears is the name of the Printer that was set on the client when the printer was installed.
See if you see any errors here.
If you see Event Id 823 with the following message “The default printer was changed to Microsoft XPS Document Writer,winspool,Ne00:. See the event user data for context information.” Twice in a row with no other messages in between, and the first occurs
at the time the user logged in, then their printer was not properly redirected.
You see the Microsoft XPS driver mapped for each session prior to Easy Print redirecting the client machine’s Default Printer.
Since your printer is the HP 1020 I would bet the driver on the client does not work with Easyprint. I would try the the HP Universal Print Driver or the driver for a printer that is very close, like the HP 1018.
Thanks,
Jeremy

Finger print security not working

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