Fingerprint reader not working

My laptop froze today so I had to hardboot. After I turned it back on, my fingerprint reader stopped working. The device manager detects the Validity Sensors (WBF) (PID=0050), but when I go to the Control Panel to fix the Biometric settings, there is absolutely no detection of the fingerprint reader whatsoever. All my BIOs are updated/reinstalled, so I don't think that's the problem.
I also tried reinstalling HP Simple Pass, which also does not work. I can log in into the program w/ my master password, but when I try to set up the log in for the fingerprint reader and type my password in there, it says I have an invalid password.
Not sure what other information I need, but I have this to start:
Windows 8 Pro 64bit
HP ENVY 15-j092nr Notebook PC
Serial Number: [Personal Information Removed]
Product Number: C8P47AV

Hi,
The following document will be very useful in troubleshooting this issue.
Troubleshooting a Fingerprint Reader (Windows 8): http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c03718240
Please support me by clicking on the Kudos star if you like my post and “Accept as Solution” if my advice answered or helped your situation. These are the best ways in which you can thank me.
I am an HP Employee.

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Fingerprint reader not work... windows 8.1

when i recover my system fingerprint reader not work... plss help...

Hi @michaeltamayo18 ,
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that after doing a recovery your fingerprint reader is not working,
From your screen shot Device Manager is showing no issue with it.
Have you ran the HP Support Assistant to assist with locating HP updates and drivers?
Have you done all your Windows updates?
To assist you I will need some more information.
What exact model of HP notebook do you have? How Do I Find My Model Number or Product Number?
Sparkles1
I work on behalf of HP
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Fingerprint reader not working after resuming from sleep

I kind of mentioned this problem in a previous post and was directed here http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-67245 which is a patch that could possibly fix it.This patch didn't work. What is happening is when my laptop comes back from sleep either the fingerprint reader is unresponsive, it says "waiting..." at the top of the screen instead of the normal scan message and is unresponsive, or in some cases when I click other credentials it shows a third account (first is my account, second is the reader account,and the third is a stop sign thing that says the fingerprint reader isn't attached). When I sign in with my normal password and try to go to the fingerprint software it pops up a little window that is labeled Lenovo Fingerprint 2.0 and the message is "Pleae wait...".
Other then returning from sleep the fingerprint reader has been working fine. Any suggestions are greatly appreciated, thanks.
Edited to add patch link.
Message Edited by Skurvy_Pirate on 09-22-2008 07:40 PM
Solved!
Go to Solution.

Well I got it working again but I'm not exactly sure how. I will go over what I went through so you guys can get an idea and possibly fix it. To start off I talked to MS support and I worked with them for a really long time. They tried intstalling different drivers (other then AuthenTec) and anytime we did that it would say "Fingerprint reader not available" at the login. They tried changing the power settings and which devices could wake up my computer and that had no effect either. I called Lenovo and they basically just told me to download the software that was already on the computer and change the option to have it wake up the computer, which doesn't exist. They were very unhelpful.
What eventualy got it working (and it's been working so far), is uninstalling the driver and software. Then reinstalling it all and installing the patch linked above. The first time I installed it I just double clicked it and went through the installation process. But you need to go into the folder it installs it into (C:\DRIVERS\VISTA\FPIRPON\) and double click FPIRPOn.reg which will add the fix to the registry. On top of this I also went into Device Manager and unchecked the box that allows the computer to turn of the fingerprint reader under Properties->Power Management for the device. The last thing I did was do a registry edit to force the USB to reset when waking from sleep. I found the registry edit here http://support.microsoft.com/kb/928631/en-us.
So I am pretty sure it was the patch that fixed it when I correctly installed it because I had tried both the power management thing to keep it from getting turned off AND the registry edit and it didn't work. I also thing that Vista SP1 fixes what the registry edit does, but I tried it anyways because I was desperate haha. I'm going to undo the registry edit and power management thing one at a time and see if it still works. If it doesn't keep working I'm guessing it's a hardware problem and going to call Lenovo to get it fixed.
Anyone who is having this problem I would suggest they try the patch in the link that I first posted (http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-67245)and follow the installation instructions carefully. Good luck!

Lenovo T400 Vista Ultimate 64-bit - Fingerprint reader not working

I just recently upgraded from Vista Business 32-bit to Vista Ultimate 64-bit and after installing all the drivers and whatnot, I noticed the only thing not working is the fingerprint reader.
I'm using Lenovo Fingerprint Software Version: 3.3.2.27
which is the right version.
I can't seem to find the driver for the fingerprint reader ANYWHERE for Vista 64-bit. Is the driver included in the software? Do I have to download it separately? If so, where? If not, then why isn't it working?!

http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-70599
This is the Vista 64 version of the FPR driver. It should work...
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Omnipass fingerprint reader not working

I purchased a Lenovo 3000 N100 a few weeks ago, and the Omnipass fingerprint reader program worked great at first. Then this morning, it no longer let me log in. I have Omnipass set up so I can use my fingerprint to log into websites (email, etc). When I went to one of these websites, Omnipass came up with the top part of the dialog box, but not the bottom part with the fingerprint screen. I couldn't close Omnipass after that either. I had to log off my computer and log back in to make the box go away. I think something is wrong with the Omnipass files on my system. I don't want to uninstall Omnipass, because I don't know how to get it back. Can anyone help me out?
PS- I am using Omnipass version 5.
Message Edited by natedog55902 on 02-07-2008 09:05 AM

Look in the lenovo folders on you C:\ drive for a folder called LPRA, the setup.exe in here will install OmniPass again if you uninstall it.
BTY the OmniPass version that Lenovo seems to be shipping is very outdated and causes headaches with Windows Updates (it will create two logon accounts with certain updates more info here: http://groups.google.com/group/microsoft.public.windows.vista.administration_accounts_passwords/msg/... )
Lenovo ship version 5.00.18 which has been replaced with 5.00.75 which fixes all these bugs. I believe it is time for Lenovo to UPDATE THEIR VERSION to 5.00.75 and stick it on the ThinkVantage updater!
Message Edited by ljbade on 02-15-2008 09:11 AM

T410i - Windows 64-Bit - Fingerprint reader not working

Hi Everyone, when i visit device manager it says my Biometric devices are operating correctly.
Specs - T410i, windows 7, 64-bit
When i click on Biometric devices in control panel, it says "Unavailable"
When i try to setup fingerprint reader using the thinkvantage software it says "Cannot enroll User" - error code E7210005.
Lenovo support told me to hard reset the computer, i did that... reinstalled drivers, reinstalled software, etc etc. still cant get it to work!
Any ideas?

Hi,
the swiped fingers are not stored in the TPM chip. They are stored directly in the Fingerprint chip and a backup on the HDD. So the part with the FPR what you saw in BIOS is the correct place.
You can optionaly restart the TPM chip, but I don't think that this will bring any change, as this chip is mainly for CSs and other TVT applications+ of course MS apps.
So please clear the FPR chip and start back to Windows.
Once you are there, uninstall FPR application completely
- reboot the machine
- install the latest version of the FPR sw:
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-73585
- reboot the machine
- now use the Fingerprint software to get you fingers swiped, please don't use the CSS, nor any other application to get your fingers swiped.
Let me know, if you see any error by this process.
Screenshot would be great.
Cheers

Fingerprint reader not working at login

Product Name: HP Pavilion dv6-6163cl
OS: Windows 7 Home Premium 64 bit
Error messages: "there was an error preventing the use of your fingerprint"
Any changes made: reinstall HP Simplepass because of a corrupted update, install Google Chrome, install iTunes and Quicktime, install Micrsosoft Security Essentials.
Date of Purchase: 12/24/11 (about 2 weeks before problem started)
Regular Uses of Computer: homework (microsoft office), web surfing (Google Chrome) gaming (StarCraft 2)
Problem: i can use the fingerprint reader after i logged on (i can run simplepass and scan my fingers) but i cant use my fingerprint reader when i have to log in to my computer- it says "there was an error preventing the use of your fingerprint" simplepass didnt work the first day i turned it on so i reinstalled it and it worked great for a few weeks but now i cant use it for anything.
What is the problem? is it a hardware or software problem? do i have to reinstall simplepass again?
BTW: im a kid.
This question was solved.
View Solution.

Hi Sam,
It's good to be a kid!
Congratulations on your new computer!
This problem may have started about the time you installed (and configured) your Anti-Virus software.
==========================================================================
Simple Pass - Windows 7 logon
I found a fix for the SimplePass Windows login that works on my notebook (running SimplePass 5.3.1.7). All websites have been working; the Windows login did not - I just ignored it for a long time...
In the case of THIS notebook, running THIS notebook's AVAST anti-virus full 6.x version,
the fix was done inside of Avast's setup.
Avast > Settings > Troubleshooting > Select "Load Avast services only after loading other system services"
This setting causes the tough rules I have set in Avast to load after the system has finished it's basic login setup.
You might affect a similar change (for your Anti-Virus software) by going into Services and setting that software to "Automatic Delayed Start".
NOTE: This fix is untested. I don't need "Delayed Start" since Avast has an internal setting for the same thing.
Control Panel > icon view > Administraive Tools > Services > Sort by Name, if desired >
Scroll down and look for your Anti-Virus software > Right-Click on the Software name > Properties >
Startup type > in drop down menu, select "Delayed Start" > OK
Close all your open programs and Reboot (Restart) your computer. Wait a few extra seconds for the fingerprinter icon to show up - it may be a bit slower to engage.
==========================================================================
Let me know how you fare (if it works).
It is my pleasure to assist.
Say “Thanks!” by clicking the Kudos Star to show your appreciation for the help.
Fixed? Mark this Post “Accept as Solution” to help others find the answers.
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Kind Regards,
Dragon-Fur

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Hillet
This question was solved.
View Solution.

Have you installed the Validity Sensor Fingerprint driver software for Windows 8.1?
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943811&swItemId=ob_134806_1&swEnvOid=415...
See page 64 in the following Windows 8.1 user manual for Validity Fingerprint setup information
http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=6943810&docId=emr_na-c04371762&docLocale...
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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Good morning rv9a.
Prior to the uninstall did the computer make a noise to indicate it recognized the card when you put it in?
You should go ahead and reinstall the specific driver for the card reader just to make sure that doesn't have an effect on the issue. Here is the link for Windows 7 and here is the link for Windows 8.
Another possibility is the the Plug and Play service is deactivated. Try the following to check.
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I'll keep an eye out for your response; have a great day!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

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