Fingerprint scanner is not working for Probook 6560b

Tried downloading the driver from HP website but still not detected.

Kowie wrote:
Hi,
I did all the fingerprint setup and afterwords is says that you fingerprint is now ready for use. But when I tried to log on the reader says that the fingerprint is not verified why is this?
Hello Kowie.
It sounds like the settigns did not save. I suggest you try to enroll your fingerprints one more time.
Which version of Windows are you using?
Also, what is the product number of your notebook? This document can show you where it is located.
Have a great day!
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Click the "Accept as Solution" button if I resolve your issue.

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M1522 nf scanner is not working for windows 8.1

till windows 7 scanner & printer is working.
windows 8.1 scanner is not working.
i tried all the softwares in page http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=3442754&spf_p...
please update your softwares that are not working for windows 8.1

Hello Nani134,
To get your issue more exposure I would suggest posting it in the commercial forums since the HP LaserJet M1522nf is a commercial product. You can do this at HP Enterprise Business Community.
The support page for your product may be helpful in the meantime:
HP Support Center.
I hope this helps!
RnRMusicMan
I work on behalf of HP
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Need driver for canon mg 5250 as scanner is not working with version 10.7. Can you please help me to find the driver so scanner works with WIFI?

need driver for canon mg 5250 as scanner is not working with version 10.7. Lion. Can you please help me to find the driver so scanner works with WIFI?

Try with the latest Apple driver package for Canon (released 15th Feb):
http://support.apple.com/kb/DL899
This solved my problem with the printing.

HP 4515 Scanner does not work. Scanner head goes up but doesn't return

In this PSC ... the scanner is not working ... Have tried everything like updating Drivers etc....  Actually the problem is with Scanner itself because its "Copy" function (on the printer Touchscreen ) which first scans the document and then prints also doesn't scan... it struck on "Now copying" screen... Using scanner under PC, shows scanning and struck there... then I have to restart printer. I have also made a video of this problem ... At https://youtu.be/2bW65iY9z-k Here's what I did in the video  1. Opened the scanner cover.2. Pressed the copy button and chose to copy a blank page by adding nothing on scanner to see how scanner head moves.3. Scanner head (with bulb off) moves up to the other end of the scanner.... then it tries to come back and some light also blink but nothing after that. And it is struck there. The printer takes the page but it doesnt start print anything.4. I shut down the printer via Touchscreen ... the printer throws the blank page out .... the scanner head still on the other end.5. I then power off the printer via unplugging it and switch it back on .... the scanner head now comes back to home position Video is at https://youtu.be/2bW65iY9z-k Clearly the scanner head is not jammed because it comes back smoothly after switch-off and again powering on... means the scanner head is moving smoothely up down ... Any suggestion on how to fix that... Plz dont suggest HP Print and Scan Doctor because it also hangs/struck while scanning... I also tried opening the scanner glass but its not that easy esp in this model as its scanner screws are below the scanner and easy to unscrew all...

Hey , I understand that the scanning mechanism within your HP Deskjet Ink Advantage 4515 e-All-in-One Printer is not functioning properly. I would like to assist you today with resolving this issue. Thank you for including all of the troubleshooting steps that you have attempted prior to reaching out for support. Because your machine is also getting 'stuck' on 'Now Copying', and the scanner bar (bulb) is not responding properly within your machine, I believe that your HP Deskjet is encountering either a power or a Firmware Programming failure, rather then a scanning mechanism hardware failure. With that being said, can I please have you follow the steps below to resolve this issue.   Step 1: Check Power: Please plug your printer directly into a wall outlet for power. Power strips and surge protectors may cause your printer to lack power and not respond properly. Once your printer has been plugged directly into a wall outlet please test the Copy function. Should Copying still 'stall' on 'Now Copying' please proceed to the next step.   Step 2: Power Reset: With the printer ON, disconnect the power cable from the rear of your printerLeave the power cable disconnected for 30 secondsPlug the power cable back inYour printer should start back up on its ownOnce your printer returns to the ready state please perform another test Copy. Should Copying standalone still fail, please proceed.   Step 3: Update Firmware: The Firmware is the internal programming within your printer. Essentially it is the 'brains' of your printer and controls what the printer does and how the printer does it. If the internal programming within your machine is corrupt it may cause performance issues within your product. Please click here for detailed instructions on updating the Firmware from the front panel of your printer. Once the Firmware has been successfully updated please test Copying from the front panel again. Should Copying now work, please attempt a Scan.
  Please respond to this post with the result of your troubleshooting. Should the issue persist, there is an additional programming Reset I will have you perform. I look forward to hearing from you!

Multi scanner software not working after E71 FW U...

Multi scanner software not working after E71 FW Update to 3.1

Nice bit of trouble-shooting. Thanks for sharing the final solution.

After upgrading to maverick my epson WF-2540 scanner will not work. There are no upgrades showing so what do I do?

After I upgraded to Maverick my Epson WF-2504 scanner will not work. There is no software update showing necessary either. I have gone to the Epson website but it doesn't offer a download. It tells me to go to "software update" ??? Any suggestions?

Thanks Arthur,
I was hoping for a good bubble bursting, but I tried that HP "update" as soon as my printer stopped responding. I really really wanted my bubble popped.
One needs the Apple supplied driver for this work. It will not work because the driver to basically function on the updated Mavericks is not supplied by Apple Updates, so the HP driver that stops printing an extra page is rendered useless. I spent, wasted two days going back and forth between Support threads, HP chat and on the phone, through all the Mac channels where I was told that the 2011 HP was antique. HP said Apple had the drivers. So, they pointed a finger at one another with this unlucky customer caught in the crossfire. HP said Mac did it and Mac said HP did it. BOOM ! goes the guy in between who spent a good bit of money to have good equipment. What is wrong with expecting a printer to last beyond 3 years, or for a back up drive to last more than 3 years?
I do appreciate the attempt to help though. It was here in Discussions where I was guided to the gimp driver, drivers which in the past always worked when needed but in this case something wicked about Mavericks prevents it from working. No matter how many times HP says it works on their site all you have to do is try and then speak with customer service to find out that in a parellel universe this may logically hold. It does not hold here. If it were the case that by working in Lion it would work in Mavericks then there must be something wrong with me. But why, APPLE, is it that one day it works, do the update and then it does not when Lion was the previous OS? I did Everything, every single thing recommended by people who had good ideas and wanted to help but all too often the facts tell us nothing of the world. Facts are tools used to decieve, the world is where it works or does not work and in this case Mavericks has cost me close to $300. Probably not a big deal in some cases, but money is money. When it is gone it is gone.
I followed the complete uninstall, going into library and removing all HP, then restarting and lo and behold HP driver for 4500 not only was not present but along the way my 500gig back up drive died, as in dead, nothing.
Of course I will not buy another HP product. If you go to the list of drivers Mac says it carries the HP Officejet 4500 wireless may be present but is not carried by Apple. I have tried Apple update over and over. What I have done is wasted my time and money. In one fell update I lost a printer and a back up drive. No storms, no loss of electricity, no boogie men lurking, no malware, no gremlins, nothing but an innocent customer updating when Apple said "update". Sure it is serendipity that both my printer and back up drive died on the same day at the same time following the Mavericks update. Who am I but a loyal customer? I must be stupid because my equipment stopped responding after the update. It is not new that there are bugs and glitches following updates. I was a beta tester for OS X, it wiped my computer clean, but I understood, it was beta.
A friend told me the same about planned obsolescence in that since printers are cheap and ink is expensive they don't really care about customer satisfaction. Three years old is antique, out of date. We should and must all be angered by this hatred for the customer shown by manufacturers across the board. Blaming the customer is ridiculous and absurd but not unheard of, in fact it has become the rule of thumb from the other side. The customer is innocent. All we want is to buy premium equipment and to have it behave in a manner befitting the cost. I am an Apple user since 1994. I designed a restaurant on a 333 mhz black and white Mac. You know, the big floppy disc one. I am not new to Apple. Fiercely loyal for 20 years. This is the most angered I have been by the flippant attitude shown to us all.
Thank you for giving the links and hopeful advice. I tried them all when I first had the troubles. The good people in discussions, not the Apple plants, but the users, tried their best. I thought that by coming back later there would be updates and new links that would help. But no. Maybe one day. HP lost a customer, it means nothing to any of the manufacturers when a customer is ridiculed by their cynical attitude towards the customer. Maybe there will be someone else to come along here that has had similar experiences and found a way to fix. Used to be a gimp driver could do the trick. Used to be a way. I fear we lose control of our equipment more and more every day. This is not a rant. It is a somewhat sad expression of having been ripped off. Discussions here have helped in the past but the more things advance the less we matter. And as in the past when I was mad about an Apple failure a member sent a fix and I printed the fix for others to use in return. We help one another in the best of ways. Please spread the word, maybe there will be a fix to show up here sometime. I kissed my iOmega back up drive and the 500 gigs of writings, photos, backups and music goodbye, gone forever, poof! But the HP printer is still here on my desk. I don't want to give up hope.

Finger Print Scanner is not working after downloading new operating system 8.1

hi,
recently i have installed new OS windows 8.1 for my HP PAVILION DV6 laptop, but my bluetooth and finger print scanner is not working. can any one suggest me solve my problem..
txs
best regards
karim

Hi @sam1211 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv6 Notebook and Bluetooth and HP Simplepass complications since doing a Windows upgrade. Here is a link to the HP Support Assistant. Just download and run the application. Just to make sure all drivers and software are updated as well.
Here is a document on troubleshooting and using Bluetooth if needed. Under the tips for finding a Bluetooth device, there is a section on making sure the wireless communication is turned on. This is an important section.
Here is another document with some great information about Bluetooth fixes.
Here is a link to troubleshoot the HP Simplepass software.
The HP SimplePass Identity Protection Software must be updated to v8.00.57 or later. Here is a link to download the latest. You will have to uninstall the old software.
Hope this helps you with the Bluetooth and HP Simplepass.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Scanner is not working properly

My scanner is not working properly .It used to work properly .Recently I had just changed the Black catridges with new ones .The catridges were purchased from HP online store itself .
I am not sure whether the issue is occuring after the catridge replacement .Whenever I am trying to scan I am getting a completly black page with some stripes towards one end ..

Welcome to the forums @Sangeetha123 !
I read your post about the scanning problems you're experiencing with your Deskjet Ink Advantage 2060 when scanning to your Windows XP system, and I hope to help you!
I want to start off pretty basic and have you make a copy from the front of the printer. Make a copy in black and white, and also a color copy. Please let me know what the results are from making those copies.
If there is any issues with the copies, try a power reset (below instructions), and make sure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
I hope to hear back from you!
R a i n b o w 7000I work on behalf of HP
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The scanner is not working, how can I solve this

product hp photosmart D110
operating system windows 7 64-bit
scanner is not working can´t copy/scann

Hi rokibinu,
If you are getting errors on WIA - Windows Image Acquisition this is a windows based program. Run the steps below to correct the errors on WIA, and then download the new version of Print and Scan doctor to see if you continue to have issues on WIA scan.
Follow the steps below to check the WIA Service:
1. Type services.msc in run or search program and files
2. Scroll down to the WIA Windows Image Acquisition
3. Make sure that this service is running. Click Stop, and then Restart to make sure
4. Restart the computer
Restart the Dependencies services:
1. Click on Start, in Search box type “services” without quotes.
2. Scroll down until you see Windows Image Acquisition (WIA).
3. Double click on it and go to the tab called Dependencies.
4. 2 services should be listed.
5. Exit that window and look for Remote Procedure Call (RPC).
6. Make sure it’s on manual or if it is on Auto, just leave it. Make sure the service is started though.
7. Go to Shell Hardware Detection and Double click.
8. Set the Start up Type as Manual and hit Apply.
9. You should be able to Start the service by hitting Start.
10. Now you are done and the Twain Manager should be working and not give you an error. This should fix your problem
11. Print and Scan Doctor v 4.0
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

My canon pixma E510 scanner is not working

My canon pixma E510 scanner is not working any error "Your printer is in use" popups every time is use scan command

Hello parvenza,
It sounds like you are experiencing issues with your Canon scanner, I'm sure that is frustrating. I have found an article with some resources that may help get your device back up and running:
OS X: Printer and scanner software available for download
http://support.apple.com/kb/HT3669
If these steps yield no results, you may want to take a look here:
OS X Mavericks: If you can’t scan
http://support.apple.com/kb/PH14261
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

What A3 scanner will not work with CS6

I cannot find a solution, my exisiting A3 Mustek scanner will not work because Twain is no longer supported. OK what do I replace it with? Can any body help, because photyoshop and scanners are a marriage of necessity!
NapNap

You will have no alternative but to wait for Epson to update their drivers to be compatible w/Mavarick. Why not call them (tech support) or send them an email?

HP deskjet ink advantage 3515 scanner is not working

Scanner is not working...please advise a solution

Hi ltblore, and welcome to the HP Forums!
I see you are experiencing scan issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, are you still able to make a photocopy from the scanner glass?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Since I downloaded Snow Leopard on my iMac, my HP all-in-one C7280 scanner will not work. It says "scanner not found, scanner could not be initialized". Any ideas?

Since I downloaded Snow Leopard on my iMac, my HP all-in-one C7280 scanner will not work. It says "scanner not found, scanner could not be initialized". Any ideas?

Hi,
I suggest uninstalling the printer drivers from your HP printer. The go to System Preferences> Printer & Fax and in the printer list box go ahead and reset the printing system. Do that by right clicking over the printer list box ad the option should appear. After that close system preferences and reinstall your printer drivers from the HP CD. After installation check if your printer works as expected, if it does, stop here and ignore the rest of the message.
If you don't have the install CDs for the printer or the previous step does not work; connect your printer to your Mac via USB and then again go to system preferences. Open the Print & Fax menu and in the printer list box you should see a "+" sign. Click on it, and a new window should appear with a list of printers that are available to you. If that's the case, go ahead click your printer name and wait for the computer to look in the Apple servers for the drivers. When searching is finished click the "install" button. This process will open software update and install the neccesary drivers.
After that, you should be able to scan documents with the Preview App.
For more information on the printing system in OS X Snow Leopard visit:
http://support.apple.com/kb/HT3771
Hope this helps!

My HP LaserJet 1536 Scanner will not work after upgrading to Windows 10

I just upgraded to Windows 10, and now the scanner will not work, although I can still print. I downloaded the latest driver, but this does not seem to help. The error message I get states that scanner communication cannot be established. Please let me know if you have any suggestions. Thanks!

Greetings , I saw your post regarding the problems you are having with scanning after upgrading to windows 10.
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Scanner is not working. message says try starting scan from computer. what do i do?

scanner is not working. message says try starting scan from computer. what do i do?

Hi,
Double post, please use the following post:
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/wants-me-to-start-scanning-from-comput...
Thanks.
BH
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Fingerprin​t scanner is not working for Probook 6560b

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Fingerprint scanner is not working for Probook 6560b