Fingerprint & Client Security Solution errors T60

Our IT dept have moved us over to a new domain. Since moving onto the new domain I keep getting this error message on my T60 whenever the CSS tries to input a password.
User was not enrolled or his data cannot be opened.
It then asks me to input my windows password for verification.
I have deleted my fingerprint profile but when I try to re-scan the fingerprints it gives me an 'aready enrolled' error.
This is really frustrating and I guess I need to delete the enrolled fingerprints from the previous domain registration. but...that domain has now gone.
Any suggestions as to how I can completely wipe any recorded CSS data & fingerprints from the machine (not just my new account) and start again?
thanks
Message Edited by sackabona on 02-24-2009 02:42 AM

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X61 - Vista Business - Client Security Solution Error - There was a problem connecting to the TPM

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I have the same problem on an X 60 platform, which only surfaced in the last two weeks subsequent to running all of the Lenovo updates. Prior to this, I had reinstalled all programs, starting with the Recovery Disks for the Think Pad. Everything, including start up, was exceptionally fast. Once I ran the most recent BIOS updates, along with several others, this error message surfaced. It is intermittent, however, and I have not noted an issue.
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Client Security Solutions error on new windows 7 install

Work Laptop, IT guy installed Windows 7 on a hard drive and just switched out the drives. Trying to get eveything back to the way it was on my XP system. All I really need is the password manager with fingerprint access.
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Got it fixed - used this guide on clearing TPM http://technet.microsoft.com/en-us/library/cc753694.aspx Maybe I posted in the wrong area for this question.

Client Security Solution error - Device not installed

After the latest update, the TV Fingerprint Software version 5.9.5.7038 was installed. Since then, the fingerprint scanner works well to start up, but if I open an Internet Explorer page which is password protected, instead of the scanner coming up, I get this message:
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Addl inforoduct:T420 4178
OS:Windows 7
Many thanks.

someotherguy,
Also captured that in this KB article... feel free to curate the article if new updates come along...
Many thanks for your help on this one!
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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Client security solutions TMP error message on a t60 with XP

I just installed client security solutions and I’m getting the follow error message. When I go to programs and click no security solutions opens. This t60 is new to me so I’m not sure which questions to ask.
I have the fingerprint reader working
What should I ask or tell
Any advice?
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http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg
<a href="http://s456.photobucket.com/albums/qq289/elktraveling/?action=view&current=TPMerror.jpg" target="_blank"><img src="http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg" border="0" alt="Photobucket"></a>
[IMG]http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg[/IMG]

Who has client security, restore and fingerprint reader all working together? I did updates and when one works the other doesn’t. If I could find all three that work I would be happy. If you give me your versions numbers that works on yours that would be great. I have a T60 running XP

Client security solution TPM error message

I'm running XP on my T61 thinkpad and recently I started getting the following error message upon starting my computer:
"There was a problem connecting to the TPM (security device) on this computer. It is possible that anti-virus or firewall software is blocking the connection. A missing or disabled device driver could also cause this problem. Please refer to the online documentation for more information."
My thinkpad has also been starting to blue screen lately but I'm not sure if this is connected to the client security solution problem or not. If anyone has any suggestions I'd really appreciate it!

Who has client security, restore and fingerprint reader all working together? I did updates and when one works the other doesn’t. If I could find all three that work I would be happy. If you give me your versions numbers that works on yours that would be great. I have a T60 running XP

Client Security solution not working with fingerprint, Fingerprint Tab is unavailable

Just recieved my Thinkpad T430 today and have done all updates on the system. I am trying to use Client Security Solution with my fingerprint however it will not allow me to do so. Whenever I go into password manager I get the message, "The requested operation requires fingerprint authentication, but the device is not installed. Please make sure the device is connected and retry the option". Any idea as to how I can fix this? Currently the fingerprint only works to logon to windows (Note: I'm Running Windows 7 Pro x64).

Hi
Lastest CSs is not in system update, you could try the install the latest version in follow link:
http://support.lenovo.com/en_US/downloads/detail.page?&DocID=DS014164

Client Security Solution with fingerprint disable

I received a X201 with Win7 64-bits and I installed the fingerprint software version 5.9.4 and the Client Security Solution version 8.30.0031.00.
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Regards

hey hiratapqd,
hard to say what had happen, but could you uninstall both softwares then install the fingerprint software first then install the client security solution.
curious to know, was any software installed before this happen ?
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Follow @LenovoForums on Twitter!
Have you checked out the Community Knowledgebase yet?!
How to send a private message? --> Check out this article.

Fingerprint tab unavailable in client security solution

Thinkpad W510
Windows 7 x64
Client security solution version 8.30.0031.00
Fingerprint software version 5.9.4
I have uninstalled and reinstalled the fingerprint software and the option is still greyed out in client security solution.
whats up with this?
Solved!
Go to Solution.

hey mikeace420,
could you uninstall both software as well as the ThinkVantage Toolbox.
Go to our download page via http://support.lenovo.com and download the three software that was previously removed.
now install ThinkVantage Toolbox first, followed by Client Security Solution and then the Fingerprint software
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Follow @LenovoForums on Twitter!
Have you checked out the Community Knowledgebase yet?!
How to send a private message? --> Check out this article.

How do I launch and Reset Client Security Solution?

W510, Windows 7 Professional, 64 bit, and I like using the Password Manager feature with fingerprint security. During a recent printer installation I had to set-up a Windows Password (I never had one before). Now upon logging in, Client Security Solution continually provides error message ("Your windows password was changed recently. Please enter your Windows password to synchronize with Client Security Solution" - but it doesn't recognize anything I enter, including the current password. I can ignore the message but now I am locked out of some encrypted files.
Lenovo Document ID#HT004617 correctly addresses this problem; but I'm stuck on their Solution Step #4 (Launch Client Security Solution) - I'm supposed to launch the program, click advanced, and then select "Reset Security Settings." Problem is there are over 4 dozen executable files in the (2) qty Client Security Solution sub-directories (c:/program Files (x86)/Lenovo/Client Security Solution and c:/Program Files/Lenovo/Client Security Solution) and I have yet to find one that properly launches the CSS program. (CSS is not available from the Lenovo ThinkVantage Tools menu).
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I keep machine up to date, ThinkVantage Fingerprint software #5.9.3, PW Manager version 3.20.0335.00. Machine is under warranty but Lenovo Support thus far unable to tell me what to do!
I'm sure somebody here knows the right CSS file to run, and specific procedure to synchronize the Password, would sure appreciate some help on this, thank you!
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Go to Solution.

Been away working, now back...
It was an HP8500 Printer that started all of this. I find it difficult to believe that a (simple?) printer install could do so much collateral damage...
BACK TO MY ORIGINAL QUESTION - How do I reset CSS? Per furnished Lenovo documentation, (found on the hard drive) CSS was never installed on Windows 7 machines (for some Lenovo reason). I can export PWs to external drive but still have no idea how to launch the CSS files (of which several executable files came pre-loaded on my machine).
As far as being locked out of files, Finale composition software now says (upon trying to open files) "You don't have permission to open this file. Contact the file owner or administrator to obtain permission.."
Worst case, I can re-build my Finale composiitons, but I'm still annoyed with the Lenovo log-in screen constantly asking me to enter a password that I don't know!
I am very dissapointed with purchased LENOVO WARRANTY SUPPORT - the people I've talked to have no idea about what I'm trying to explain to them.

Client Security Solution problem (Vista)

I have installed the lenovo fingerprint software and Client Security Solution 8.1 on my N200 0769. Unfortunately, CSS doesn't recognize my fingerprint reader. I can logon with the fingerprint software the way it is meant, so it can't be a hardware problem.
Under Windows XP both programs worked perfectly together so I could enter login data in Firefox by simply scanning my finger. I don't understand why the software doesn't work with Vista...
3000 N200 BDG, Vista Business 32bit

I have the same problem on an X 60 platform, which only surfaced in the last two weeks subsequent to running all of the Lenovo updates. Prior to this, I had reinstalled all programs, starting with the Recovery Disks for the Think Pad. Everything, including start up, was exceptionally fast. Once I ran the most recent BIOS updates, along with several others, this error message surfaced. It is intermittent, however, and I have not noted an issue.
In reviewing several other Message Boards, I have seen this issue raised several times. Here is a link to a thread where the individual did achieve a solution through Lenovo, but their response is nonspecific as to what they did: (http://forums.lenovo.com/lnv/board/message?board.id=T400_series_ThinkPads&message.id=7143&query.id=1...

Alternative to Client Security Solution

Hi,
I like the fingerprint reader on the T500, but find that the client security solution software is very slow. Is there an alternate software that will work with the T500 fingerprint reader?
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Hi,
if you have changed the Windows password, and by startup the CSS is asking you for password, then just simply enter the new created Windows password. That should do it.
If you realy want to clear everything from CSS I would do it in following steps:
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* reboo the machine
- start into BIOS and clear the Security chip <this will clean everything from CSS>
- save changes and start into OS
- go to Password manager and delet all your entries, as after clearing the Security chip it make no sence to have them, as all pwds are gone
- activate CSS <Enhanced Security-> Activate>
* reboot the machine
- start from the scratch with all the passwords etc.
Let me know, if this help
Rgrds

Client Security Solution with TPM

Hi,
after upgrading the z61p from XP to Vista I am not able to get the client security solution (css) up and running.
I always get amessage form css on the screen that an error occurred during connecting the TPM on this computer (sorry, I'm using the german language versions, therefore my translation might not be exactly the same what you get from the english version).
The message-box shows the additional hint, that the problem might be caused by the firewall or an antivirussoftware (both are actually disabled).
What I tried out already:
- delete and reactivate the TPM before installing css
- delete TPM (without reactivation) and install css
- connected to my domain, and not connected
- firewall disabled and enabled
- antivirus running and stopped
Has anybody an idea what else I can do to get the css with the password-manager up to work??
Regards - Rudolf

Nop.
I'm a little bit frustrated by Lenovo, because of the poor support.
The notebook is excellent, but the support .....
In other newgroups if the members are not able to answer or solve the problem the supplier/moderator does.
Here it seems to be different.

A problem with Client Security Solution patch for Mozilla Firefox3

After I updated Client Security Solution to 8.20, the password manager cannot work in FF3 again.When I tried to reinstall the patch, it asked me whether to overwrite the files or cancel. Then it indicates 'This patch has already been installed on this computer', but the problem exsits.

Borntofly, I am glad that you brought this up as I have not been able to successfully use FF3 with CSS 8.1 or 8.2 and have provided feedback in this thread:
http://forums.lenovo.com/lnv/board/message?board.id=Special_Interest_Utilities&thread.id=937&view=by...
As much as I would like to upgrade to FF3, I have not had any success in either using the manual configuration changes noted in the above thread or by using the CSS Patch for FF3 provided by Lenovo on 8/6/08 found here:
http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-70132
This patch appears to duplicate the manual efforts provided by member KTP in message 12 in the above provided link from what I can see.
I have never had an issue using the TV password manager and IE7. It is a very reliable combination.
I have no issues at all using FF 2.0.0.16, CSS 8.1 or 8.2 (now on 8.2), and Thinkvantage (TV) Password Manager 3.00.0106.00 (came with CSS 8.2). I have never had Lenovo Password Manager on my T60. Everything works reliably well with this combination.
In 3 hours of work yesterday, I was able to get TV Password Manager to show up in the FF3 add-ons as TV Password Manager 3.01 and this is the only way I was able to make it work, but only for a single browser session:
1. Tools --> Add-Ons
2. Disable TV Password Manager, then restart FF3
3. Tools --> Add-Ons
4. Enable TV Password Manager, then restart FF3
5. TV Password Manager will work for the duration that I am using the browser session
Once I close FF3 and reopen it, TV Password Manager no longer works. The only method I have found to "reset" everything is to perform the above sequence, but again it only works for the single browser session. It is very consistent. Although in does not show this in the Add-Ons page, it almost appears that the TV Password Manager add-on is disabled after I close the browser and needs to be manually disabled then enabled as noted above. If this is due to a conflict with other software on my laptop, I have not been able to determine this.
In my efforts yesterday, I spent time uninstalling CSS 8.1 or 8.2, FF, and even removed registry entries related to these packages in order to start with a fresh install, all without any success. I tried fresh installations and added the manual changes promoted by KTP and also tried fresh installations using the Lenovo patches, all without success. I made attempts to troubleshoot to root cause by removing all add-ons except TV Password Manager, and also tried preventing certain software from installing at startup via msconfig, as well as multiple settings changes within FF3, all to no avail. Again FF 2.0.0.16 continues to work very well with little effort on my part. I simply install the software and ensure that TV Password Manager 2.0 in installed in the add-ons and that's it.
In the above FF3 thread, it appears that others have had success with KTP's changes so I am a little frustrated that I cannot make FF3 and TV Password Manager work reliably. I have FF2 and IE7 working so I have plenty of good alternatives at this time. I will post this at the FF3 above as well to see if anyone has any feedback.
Moderator(s), do you wish for this thread to be integrated in the original thread for this issue?
T60, 8744-5BU: 2.0 GHz T7200, 4 GB RAM, 15.4" WSXGA+, 1680x1050 ATI Mobility Radeon X1400, Win 7 Ultimate w/SP1 - 64-bit

"Client Security Solution" problem - not accepting password

Hi everyone
I have t 61
and every time I start it ' I get a massage to enter my windows password to enroll on client security solution.
The password is the same as the log on onto win .
And when I fill it get an error .
If somebody can help ?

While this is likely a software issue, it is always helpful to know which model system and what OS you are running.
Sometimes solutions are driver or OS dependent.
So, what model Lenovo 3000 systems are you both running? Vista or XP?
Message Edited by Mark_Lenovo on 12-11-2007 06:36 AM
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Fingerprint & Client Security Solution errors T60

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