Fingerprint not working

I went to the apple store to talk to a genius about my finger print scanner wasn't working.  It works fine for him and it turns out it works fine for my partner however it refuses to work for me.  With a genius trying to help me set it up or with my partner guiding me no one can get it to work on my finger.  Anyone have any ideas as to why this is an issue?  I mean honestly you put your finger on the dang sensor it's not rocket science!

I think it has to do with overly dry or wet fingers, but I'm still not quite sure. See this thread: https://discussions.apple.com/message/23353797#23353797
If you only need to use one finger (say, your right thumb) scan it multiple times (since you have 5 slots), and perhaps at different times throughout the day.  This will really improve the chances of it recognizing your print under differing conditions.

Similar Messages

  • IPhone 6 pin or fingerprint not working please help me asap

    i phone 6 pin and finger print not working please help

    Howdy Karan sood,
    Welcome to Apple Support Communities.
    It sounds like you’re running into an issue unlocking your iPhone because Touch ID and passcode aren’t being accepted.
    Take a look at the article linked below, it provides troubleshooting suggestions that’ll resolve most Touch ID issues.
    Use Touch ID on iPhone and iPad - Apple Support
    Get help with Touch ID
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    Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
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    Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
    Try enrolling a different finger.
    If you can't enroll any of your fingers, take your device to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for help.
    * Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.
    And, this article provides tips that’ll help resolve passcode issues.
    iOS passcodes - Apple Support
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    If you or someone else enters the wrong passcode too many times, your device will disable itself temporarily. Get help if you forgot your passcode or your device is disabled.
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  • Fingerprint not work 6023TX

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    Hi,
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    Resource:
    How to Locate the Notebook product number (p/n)
    ** Say thanks by clicking the "Thumb up" icon which is on the left. **
    ** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

  • [Solved] Picard Fingerprinting not working

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  • T400 Fingerprint not working Win7 64 Bit

    Hi all, I am new to this. I am a owner of the Lenovo T400 (6475). I have installed a finger print palm rest product number 42X4847. However it does not seem to work, I have tried installing the Lenovo FingerPrint soft ware but each time I try to enroll my finger print I get the following message: Error: Cannot communicate with sensor. I have gone into the BIOS (ver 3.24 7UET94WW) > Security > I/O and disabled and enabled the finger print sensor. This was not fruitful, I've also tried to uninstall and install the Fingerprint software. Please help I really would like to get this working but currently pulling my hair out Thank you all in advance Pritesh

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    x220 | i5-2520m | hdd 320 | Intel msata ssd 310 series | 3G GPS | WiFi
    Do it well, worse becomes itself
    Русскоязычное Сообщество   English Community   Deutsche Community   Comunidad en Español

  • Touchpad and Fingerprint not working

    Hello, I own a lenovo T61 for over 6 months and evrything worked fine until about a week ago.
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    Welcome to the forum!
    Let's try to distinguish whether this is a software issue or a hardware malfunction...
    Download and burn a copy of a "live" Linux CD and boot from it.
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    If it doesn't, it's a hardware malfunction and your warranty provider should be contacted.
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    In daily use: R60F, R500F, T61, T410
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  • Iphone 6 plus fingerprint is not working while charging

    My iphone 6 plus fingerprint scan is not working while charging. Is this normal?
    I tried my iphone 5s and it works just fine even while charging.

    I think I got an answer to my own question
    If you're using generic lightning cable (non-original lighting cable), the fingerprint scan doesn't work while charging.
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  • Fingerprint reader not working in IE and saying failed to connect to sensor

    Hi all,
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    Hi,
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  • Fingerprint utility is not working for normal users - Tecra M11

    Hi All,
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    People nowadays experienced that no matter How many times we glide our finger it have no response.In this instance, you might be very afraid of Windows password lost by reason that there is a plenty of important data on your PC.
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    According my personal experience, you can try these three ways to re-access to your PC:
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    * Step 1: Start Windows PC
    * Step 2: When you can see the Windows login screen, press ctrl+alt+del keys Twice and it'll show Classic Login box
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    * Step 4: Press the Enter Key and then you can be able to login the default windows administrator account which is it created by default when install windows.
    *Note:* This trick is only work for Windows XP. And when you input the key combination Please don't put the cursor on any account. And if you change the name or password before, you cannot login by this way.
    Method 2: Use the previous password reset disk
    This method describes how to create and use a password reset disk for a computer that is a member of a domain. You can use a Windows password reset disk to gain access to your Microsoft Windows Professional-based computer if you forget your Windows password. Please click here to learn more.
    Method 3: Using Windows Password Unlocker
    Using Windows password remove software is could be the fastest and easiest way for you to reset your Windows password while you didn't create a password reset disk before.
    There are 2 options for you: recover Windows password with a bootable CD/DVD or recover Windows password with a USB flash drive.
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    Option 2: Recover Windows password by burning a USB flash drive
    The whole Windows password recovery process can be divided to 3 big steps:
    * >> Step 1: Burn a USB flash drive to remove lost Windows password
    * >> Step 2: Set your target computer to boot from USB
    * >> Step 3: Recover forgotten Windows password with the burned USB flash drive
    In fact, all you need is a *Windows Password Unlocker www.passwordunlocker.com/windows-password-recovery.html which can help you directly reset your windows xp password, and then you can login your XP without a password required. Of course, there are also some other ways to do it, but this way may be most convenient one.

  • Re: Fingerprint Reader Not Working On Windows 8.1 Pro Startup

    Model: ThinkPad Edge E420
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    Image - 1

    For Windows 8.1 you should not be installing any fingerprint software.  You should uninstall ThinkVantage Fingerprint Software.  The driver you need (for TouchStrip Fingerprint Sensor) will come from Windows Update.  Then you can enroll fingerprints from the PC Settings -> Accounts -> Sign-in Options screen.
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  • FingerPrint Sensor/Software not working right with Windows XP Pro SP3

    Hi All,
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    Thanks,
    Dennis

    Satellite Pro M10-S405 
    ..a clean Win XP Pro install and it still doesnt work.There is a Win Xp key on the bottom of the laptop, but I cant seem to use it.
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    In the device manager it shows
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    Multimedia Audio Controller
    Network Controller
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  • I reset my iPhone 5s yesterday because my fingerprint bottom is not working. It says that failed every time I was trying to put my print... Now that I reset my phone the fingerprint pass code do not appear in the setting.

    I reset my iPhone 5s yesterday because my fingerprint bottom is not working. It says that failed every time I was trying to put my print... Now that I reset my phone the fingerprint pass code do not appear in the setting.

    Hi Emilemny,
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    Hi 
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  • HT1222 hello i have a problem with my fingerprint id its not working anymore like before his not recognised my finger anymore why ?

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    Hi:
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