Fingerprint reader in V570 after Windows 8 install

I replaced the Windows 7 install with Windows 8, and most of the functions are working. I initially tried the original BioExcess software for Windows 7. It would allow me to enroll one finger, but would not accept my system password. BioExcess told me I needed the Windows 8 version I then tried the Lenovo Fingerprint reader for Windows 8 (actually for the V580). It runs the Password Vault, but not the fingerprint reader module. Short of paying BioExcess for a licence has anyone been able to get this running?

Hi Sammh and welcome to the Community,
You have an AuthenTec reader.
Go to here and follow the instructions to uninstall the reader and then follow the link given to download and install the driver provided.
This is the one I'm using on an x61 and it is working in Windows 8.
Regards,
Dave
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
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FIngerprint reader stopped working after windows automatic updates

Hi,
I recently purchased an Envy j109tx laptop.
From day one the finger print scanner was not working.
After updating hp simplepass it started to work.
Again today I installed some windows update. After that it stopped working.
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Someone please help me.
Thanks in advance.

@naga5speed ,
Hello and thank you for posting on the HP support forums. First thing did you do the windows update due to your system having some issue?
If not then do a system restore back before the update.
It is probably some microsoft update that is conflicting with the driver.
It is good to keep your system up to date. But it is better to make sure before you run an update that you take a look as to why you are updating.
Do I need to fix an issue?
If i do not do the update will something stop working?
Using Microsoft System Restore (Windows 8)
If this fails to work then you may have to back up your data and run a system recovery. The reason for this is what ever update you ran has made changes to system files or the registry that a restore will not fix.
Performing an HP system recovery (Windows 8)
Here is another link you may find useful.
Fix Microsoft Windows Update Issues
Please let me know how things go.
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

Fingerprint Reader not working after windows password reset

Hi There
I was using windows login (single admin user) and fingerprint reader to login to my Thinkpad T510. Yesterday night I changed windows password and I didn't update finger print. Unfortunately I am not able to login when I tried to login using windows login today, I forgot the password and when I tried finger print reader it is just throwing error.
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Help would be appreciated!!

I just called the tech support just now? I just asked the 'why the finger print reader not recognizing the finger print after changing windows password?', and he gave the following answers
1. You should change fingerprint while changing windows password. I don't understand the reason behind it, btw is this true?
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I m unable to access apple os after windows 7 instalation and its not giving the boot option

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Hi,
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Tx2510us - Fingerprint Reader Not Detected after Service Pack 1 for Windows 7 installed

Have had Windows 7 32-Bit installed and running fine since early last year.. Today Windows Update installed Service Pack 1.
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Hoping someone still has this info, or possibly there's a new fix to work with Service Pack 1..
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~~~~ Nothings forgotten. Nothing is ever forgotten. ~~~~

Followed the given advice: installed SP1 again, ran Firefox in safemode, disabled other running programs as mutorrent, still Firefox didnt work. I had internetconnection (after restarting mutorrent this did work, the app telling me what the weather outside is worked) but no Firefox: as previous time I got the start screen, but could not browse the internet.
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T430s fingerprint reader fails in both windows 7 (64 bit) and ubuntu.

Hi,
I have 4 months with my new t430s, and so far so good, I created a partition to instal ubuntu and I was able to have the finger print reader work in it.
The last week I left the laptop's battery to drain completely, but I did not notice it... I tried to wake it up but my fingerprint would not turn it on... I plug the charger on and the laptop started working again but now, my fingerprint log on was disabled, I had to type my pasword to log in...
From that moment on, this issue consistently occurs in both windows & and ubuntu...
The funny thing is that I can still turn on the laptop with my finger, the fingerprint reader indicator leds are working but the device only works to start the laptop. I have tried to delete the fingerprint data from teh BIOS, but I can still start the laptop, so I dont think this clear data command on the BIOS is doing anything...
I have tried re-installing the device, updating the driver, etc and nothing works, the device appears as unnavailable on the windows biometric devices section of my control panel, so I cannot enroll any new finger print using the lenovo fingerprint software since I get these 3 errors in any attempt:
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rortegah
I have heard of this exact situation one other time, where fingerprint sensor stops working properly after PC unexpectedly turns off due to low battery. I think your fingerprint sensor has malfunctioned and needs replacement under warranty. Currently, I do not know of any other solution.
But can you please tell me:
1. how many fingers do you have enrolled?
2. do you use any BIOS passwords (such as administrator password, power-on password, or HDD password)?

W540 fingerprint reader wont start during windows logon

Greetings to all fellow thinkpad owners,
As the title indicates, i have an issue with my w540's fingerprint function.
My laptop is relatively new ~2 weeks old and as i am on vacation i boot it every 2-3 days just to mess with it.
few days ago i noticed that the fingerprint wont always start in the first boot and wont work in windows log on, however it will work if i lock/sleep the laptop.
some times it would work some other times it wouldnt. now i tried re-installing the driver and now FP doesnt appear at all in the logon.
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my software specifications:
win7 x64 pro
antivir
latests windows updates
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kind regards,

I attempted to reset the policy settings of CSS but then the pop up screen just got stuck:
- I did a reboot and reset the fingerprint data and password (after exporting the
settings),
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Windows is reporting that the installation log file could not be found. I manually
downloaded the driver from the site and used the installer to remove it from my PC
- Reinstalled both CSS and Fingerprint driver
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Splash-Screen of Fingerprint-Software is hanging after Windows Logon

I have Windows7 Ultimate (MSDN) installed on my W700 and installed the Thinkvantage Fingerprint Software from the Lenovo Windows 7 Beta Page.
Often i logon in Windows the Splash-Screen of the Fingerprint-Software is hanging. Is it possible to disable the Splash-Screen via start parameter like /NoSplash or a Regkey entry?
greetz
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Solved!
Go to Solution.

hazart wrote:
coolskin wrote:
I have Windows7 Ultimate (MSDN) installed on my W700 and installed the Thinkvantage Fingerprint Software from the Lenovo Windows 7 Beta Page.
Often i logon in Windows the Splash-Screen of the Fingerprint-Software is hanging. Is it possible to disable the Splash-Screen via start parameter like /NoSplash or a Regkey entry?
greetz
Coolskin
It used to happen on my W700 with Win7 x64 too. What's worse, the FPR worked after the initial reboot after installation but failed to work after a further reboot: it would then hang on "please wait" and increase the password logon time. I uninstalled the FPR software and no longer use it...
The mentioned problem has been solved by installing the latest fingerprint software: http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=WIN7-BETA#autc (7wf459ww.zip).

Pavilion dv7 fingerprint reader stops working after several hibernate/suspend cycles

After severl hibernate cycles, the fingerprint reader on my Pavilion dv7 latop stops working. The indicator LED no longer flashes (in either colour), and nothing happens when I scan my fingerprint. I'm forced to revert to password login.
This has been an issue since getting the laptop. Fingerprint scanning works fine at first after a reboot, but when I hibernate (or, for that matter, suspend) the laptop after using, I'm never sure whether the scanner is going to work when I restart it. Sometimes it does, sometimes it doesn't, and the only way that I've so far found to fix it is to reboot.
I've tried using installing the latest driver from HP's support site, although it seems to be dated May, 2011, and, interestingly, claims to fix a problem with not restarting after several hibernate cycles (hint: it doesn't). I've tried uninstalling and then re-installing the driver. Doesn't seem to make much difference.
Laptop is an HP Pavilion dv7-6166nr with Windows 7 64-bit Professional installed (although the problem was present with the factory-installed Windows 7 Home Premium).

Try downloading and running the HP Support Assistant if you have not already. It can search for updates for you specific to your notebook. Here is a link to the download: http://goo.gl/gvpTr
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My HP Probook 450 G0 fingerprint reader is not working WIndows 7

Hello,
I am trying to enable my HP Probook 450 G0 fingerprint reader.... I tried many driver version of validity sensor... and finally i have currently installed the driver and software that are mentioned in following link....
http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/DV4-1240br-FingerPrint-Driver-f...
Both are them working fine (**without any error) But DigitalPersona is showing me the following message on welcome screen.... "The FingerPrint reader is not connected.Connect the reader"....
OS : Windows 7 Professional
What do you say.....is there any compatibiltiy issue or any hardware issue....or if there any driver mismatch, can someone suggest me the supported driver version....
Thanks in Advance

I have the same problem as the original poster, and followed the download link you provided only to encounter the exact same issue. I am using Windows 7 and bought this machine two days ago. I don't understand why this singular process is this problematic. I really miss my ASUS K53E and it's face logon feature.
Perhaps HP should take lessons unless they have something better than this "fingerprint reader." The only consistent feature I am detecting is its inconsistancy. Oh well, I just won't bother using it, or put a sticker over the thing.
If I have to spend more than an hour troubleshooting a feature of medium to low importance then it was a mistake to purchase the machine (but it was a gift sadly), and it was a mistake to implement the feature and release it without making sure it works. Pretty weak HP, but not as bad as Toshiba or Gateway/Acer at least--not that it says much.
Anyone have a legit fix for this annoying issue? Or some third party facial recognition login program instead?

Re: Fingerprint Reader Not Working On Windows 8.1 Pro Startup

Model: ThinkPad Edge E420
OS: Windows 8.1 Pro 64 bit
Problem: Fingerprint reader suddenly stopped working (Image 1). One major change I think which might have lead to this - I had a recent update from Microsoft on 28/Aug/2014 (Image 2). I'm not sure though that this must be the cause of the problem.
Troubleshooting tried: I tried first to repair through "programs and features" but did not work. Then I tried to uninstall and reinstall the FingerPrint reader software (Latest version available on Lenovo Website for my model). Still did not work. I'm pasting photographs of the error. I've tried to follow all the methods shown on various threads on this forum but nothing worked so far....Even the TouchChip (Fingerprint) patch driver for Windows 7 (64-bit) which is compatible with Windows 8.1 doens't install. (image 3). Device manager shows error for Biometric devices. (image 4).
Please help.
Image - 1

For Windows 8.1 you should not be installing any fingerprint software. You should uninstall ThinkVantage Fingerprint Software. The driver you need (for TouchStrip Fingerprint Sensor) will come from Windows Update. Then you can enroll fingerprints from the PC Settings -> Accounts -> Sign-in Options screen.
If there is a problem with the device in Device Manager, try removing it and check the option to delete the driver software. Then reboot, run Windows Update, and a compatible version for your system should be installed.

Fingerprint Reader Not Working On Windows 8.1 Pro Startup

My fingerprint reader doesn't seem to work on Windows login anymore (no light on the reader and it doesn't accept any fingerprint) in the past couple of days so have to login using a password. The fingerprint reader works fine in the BIOS and also when I go into the ThinkVantage Fingerprint Reader application i.e. it asks me for a fingerprint. Has this happend to anyone else and has this been caused by a specific MS patch in the last monthly patch cycle?
I have reinstalled both the ThinkVantage Fingerprint Software 64bit (v 8102) and the TouchChip Fingerprint Coprocessor driver (v 1.6.1.341).
I'm running a W530 and fully patched Windows 8.1 Pro
Solved!
Go to Solution.

I downloaded the driver from Lenovo, uninstalled the Lenovo Fingerprint Software, restarted, installed the driver package which actually reinstalled the Fingerprint Software and it worked straight away without re registering my fingerprints. The strange thing is that it stopped working out of a sudden. I couldn't figure out, what caused that....btw the same happened to my bluetooth settings the other day. booting into BIOS, exiting without changing, restart and bluetooth was there again....hmmmm

AuthenTec AES2501B Fingerprint Reader HP Compaq 8710w, Windows 7 x64

After updating through windows update fingerprint reader stopped working. ,

There is a version 8, and that is available here...
http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64339.exe
I hope this helps. If it fails, let me know.

Fingerprint reader not working on Windows 8

Dear experts
Could you please help me with my fingerprint reader.
It was working fine under windows 7. I recently installed windows 8 pro and the Fingerprint reader would not work.
My computer is a HP Pavillon dm4 - 1160us notebook.
Best

Hi:
See if installing the W8 Validity driver and simple pass software from a different model PC work for you.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-109892-1&cc=us&dlc=en&lc=en...=
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-117897-1&cc=us&dlc=en&lc=en...=

Fingerprint reader in V570 after Windows 8 install

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