Fingerprint reader not found

Just bought a brand new Envy m6 running Windows 8 hours ago. I've literally done nothing to the computer. Went to run SimplePass and it didn't recognize my Windows password (the one I entered when I first booted the laptop). Okay, well, that should probably mean there is an error in the program, not the device itself, right?
Looked in the device manager. Lo and behold there are no Biometric devices found. Quite interesting, as this software should have come preinstalled. There is, however, an "unknown device" with the caution symbol on it under "other devices" in the device manager.
Any suggestions?

I think there are some software conflicts that is causing this problem..You can try two steps and check if it helps. But if it doesnt fix the issue than i would recommend to directly perform a system recovery assuming that you do not have any data as it is a new computer.
Just try the steps from these two links..
Post1
Windows Update 2756872 Hangs at % (Windows 8)
If non of the above helps then i would suggest to directly perform recovery to reset the notebook to the factory settings..
Note:
If you have HP Support Assistant installed on the computer(The Blue Question Mark) then open it ==> Complete all pending Updates & Tuneups==> Restart and Check. It may solve your problem
Although I am an HP employee, I am speaking for myself and not for HP.
**Click on “Kudos” Star if you think this reply helped** Or Mark it as "Solved" if issue got fixed.

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    Commentary
    It is always unfortunate when a system does not respond to an Upgrade or Downgrade of the Operating System in the way one hopes.    
    There is no guarantee that there are Drivers for every model  and for every version of the Operating System that one wishes -- changing the Operating System from that of the originally installed version is the responsibility of the owner.  Demanding otherwise is futile.
    ===========================================================================
    Driver Options - Windows 7 dv7-7200 series
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    ===========================================================================
    Other Option
    I suggest you use System Restore to recover the Validity Sensor Driver you must have been using for the past two years running Windows 7 and HP SimplePass version 6.0.100.272.
    Restoring Windows to a Previous Point (Windows 7)
    ===========================================================================
    I fully support the good people at the HP Response Center.
    I respectfully withdraw at this time and wish you well.
    Click the Kudos Thumbs-Up to show you appreciate the help.
    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
    Click Accept as Solution when the Answer provides a Fix or Workaround!
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    Dragon-Fur

  • T61 with Windows 7: Fingerprint reader not working

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