Fingerprint Reader not working after windows password reset

Hi There
I was using windows login (single admin user) and fingerprint reader to login to my Thinkpad T510. Yesterday night I changed windows password and I didn't update finger print. Unfortunately I am not able to login when I tried to login using windows login today, I forgot the password and when I tried finger print reader it is just throwing error.
Why finger print is not working after windows password reset? What should I do to login?
Help would be appreciated!!

I just called the tech support just now? I just asked the 'why the finger print reader not recognizing the finger print after changing windows password?', and he gave the following answers
1. You should change fingerprint while changing windows password. I don't understand the reason behind it, btw is this true?
2. We can't do anything for this issue.

Similar Messages

FIngerprint reader stopped working after windows automatic updates

Hi,
I recently purchased an Envy j109tx laptop.
From day one the finger print scanner was not working.
After updating hp simplepass it started to work.
Again today I installed some windows update. After that it stopped working.
The light in the fingerprint reader is not turning on.
Is there a fix for this?
Someone please help me.
Thanks in advance.

@naga5speed ,
Hello and thank you for posting on the HP support forums. First thing did you do the windows update due to your system having some issue?
If not then do a system restore back before the update.
It is probably some microsoft update that is conflicting with the driver.
It is good to keep your system up to date. But it is better to make sure before you run an update that you take a look as to why you are updating.
Do I need to fix an issue?
If i do not do the update will something stop working?
Using Microsoft System Restore (Windows 8)
If this fails to work then you may have to back up your data and run a system recovery. The reason for this is what ever update you ran has made changes to system files or the registry that a restore will not fix.
Performing an HP system recovery (Windows 8)
Here is another link you may find useful.
Fix Microsoft Windows Update Issues
Please let me know how things go.
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

Re: Fingerprint Reader Not Working On Windows 8.1 Pro Startup

Model: ThinkPad Edge E420
OS: Windows 8.1 Pro 64 bit
Problem: Fingerprint reader suddenly stopped working (Image 1). One major change I think which might have lead to this - I had a recent update from Microsoft on 28/Aug/2014 (Image 2). I'm not sure though that this must be the cause of the problem.
Troubleshooting tried: I tried first to repair through "programs and features" but did not work. Then I tried to uninstall and reinstall the FingerPrint reader software (Latest version available on Lenovo Website for my model). Still did not work. I'm pasting photographs of the error. I've tried to follow all the methods shown on various threads on this forum but nothing worked so far....Even the TouchChip (Fingerprint) patch driver for Windows 7 (64-bit) which is compatible with Windows 8.1 doens't install. (image 3). Device manager shows error for Biometric devices. (image 4).
Please help.
Image - 1

For Windows 8.1 you should not be installing any fingerprint software. You should uninstall ThinkVantage Fingerprint Software. The driver you need (for TouchStrip Fingerprint Sensor) will come from Windows Update. Then you can enroll fingerprints from the PC Settings -> Accounts -> Sign-in Options screen.
If there is a problem with the device in Device Manager, try removing it and check the option to delete the driver software. Then reboot, run Windows Update, and a compatible version for your system should be installed.

Fingerprint Reader Not Working On Windows 8.1 Pro Startup

My fingerprint reader doesn't seem to work on Windows login anymore (no light on the reader and it doesn't accept any fingerprint) in the past couple of days so have to login using a password. The fingerprint reader works fine in the BIOS and also when I go into the ThinkVantage Fingerprint Reader application i.e. it asks me for a fingerprint. Has this happend to anyone else and has this been caused by a specific MS patch in the last monthly patch cycle?
I have reinstalled both the ThinkVantage Fingerprint Software 64bit (v 8102) and the TouchChip Fingerprint Coprocessor driver (v 1.6.1.341).
I'm running a W530 and fully patched Windows 8.1 Pro
Solved!
Go to Solution.

I downloaded the driver from Lenovo, uninstalled the Lenovo Fingerprint Software, restarted, installed the driver package which actually reinstalled the Fingerprint Software and it worked straight away without re registering my fingerprints. The strange thing is that it stopped working out of a sudden. I couldn't figure out, what caused that....btw the same happened to my bluetooth settings the other day. booting into BIOS, exiting without changing, restart and bluetooth was there again....hmmmm

Fingerprint reader not working on Windows 8

Dear experts
Could you please help me with my fingerprint reader.
It was working fine under windows 7. I recently installed windows 8 pro and the Fingerprint reader would not work.
My computer is a HP Pavillon dm4 - 1160us notebook.
Best

Hi:
See if installing the W8 Validity driver and simple pass software from a different model PC work for you.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-109892-1&cc=us&dlc=en&lc=en...=
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-117897-1&cc=us&dlc=en&lc=en...=

Fingerprint reader not working and cant drag icons after windows 10 update

fingerprint reader not working and cant drag icons after windows 10 update

Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I read your post about the Windows 10 update, and wanted to assist you! To start, can you please provide me with the Product Number of your notebook? Here is a link you can use that will help you find your Model and Product Number: How Do I Find My Model Number or Product Number? In the meantime, I recommend using the Go back to an earlier build option, in your System Settings:
HP Notebook PCs - Upgrading to Windows 10
Once you are back to your original Operating System, check to see if you are experiencing the same issue. If not, then you may consider holding off on the Windows 10 update for a few weeks, until drivers can be updated. Please let me know if this information was helpful by clicking the thumbs up below.
Have a great day!

Why is my Apple ID not working after I've reset it, Why is my Apple ID not working after I've reset it

Why is my Apple ID not working after I've reset it? After I change it the password icon pops up and I type the new password in and it says it's wrong? What's happening

Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...

Beats Audio Control Panel software not working after Windows 10 upgrade.

Beats Audio Control Panel software not working after Windows 10 upgrade. the Beats sound enhancement is useless in WIndows 10. When opening the Windows 10 sound properties I'm getting this box message: Auido enhancement problem Windows has detected the audio enhancement for the following device are causing problems: Speakers / Headphones (IDT High Definition Audio Codec) Woud you like to disable driver enhancement for this device? IDT High Definition Audio CodecBeats Audio Control Panel version6.10.6491.02013.11.2009:43:18 Please provide some kind of fix for this?

Well, it has been a long road on the Win 10 upgrade. At first I got the same error message as above, but after deleting the Dolby Advanced Audio v2 in Win 10 using Control Panel Programs and Features and rebooting, I got into the continual BSOD upon reboot. Here are the steps I took to at least get stable on Windows 10. First, I rolled back to Windows 8.1 using the advanced feature in the BSOD recovery options. Once back in Win 8.1, I deleted the Dolby Advanced Audio v2 using Add/Remove Programs in Control Panel. Then I downloaded the Win 10 update and re-installed it. Once that completed, I updated the Intel Graphics driver under the display adapters (on my G780 it is an Intel HD Graphics 4000, and the driver can be found at https://downloadcenter.intel.com/). Currently I am running version 10.18.10.4252 for my machine. Then, under the Device Manager, I updated the Conexant SmartAudio HD driver under the Sound, video, and game controllers. That driver is currently at 8.66.4.50 and was automatically downloaded from the web when I requested to update driver. I also changed several others settings such as Notify to schedule restart after updates are installed instead of automatic (under Settings --> Update & Security --> Advanced Options) and Do you want Windows to download driver software and realistic icons for your devices? --> No, let me choose what to do, never install driver software from Windows Update. After that, I shut down the machine, waited a moment and booted back up. I have no idea why this helped or if it is overkill, but I am stable and running without a fear of rebooting now. Hope this helps if someone else is having this same issue.

Touch screen not working after windows 10

Touch screen is not working after windows 10 was down loaded. Also the zoom keeps changing on it's own. Does anyone know how to fix this?

Could you provide the unit's Model name/number?

My laser jet 100 color MFP M175nw is not working after windows 8.1 upgrade,

my laser jet 100 color MFP M175nw is not working after windows 8.1 upgrade, driver on your website fails to setup at 83 % with an error message

Welcome to the HP Forums MillaMagia,
I see by your post that the USB isn't being recognized.
I can help you with this issue.
Are you using the same USB cable? (known good USB cable)
You want to use the normal USB slot 2.0 cable and not the latest USB 3.0.
USB 3.0 are supposed to be backwards compatible.
Try another USB port on the Laptop, some of the USB ports are more powered then others.
I have provided a document to see if the printer is partially recognized in the device manager, which is causing the printer not to be recognized again. (the uninstall from the CD should have removed the entry and the printer from the registry)
Leave the printer turned on and the USB cable connected directly to the computer and the printer's power cord directly into a wall outlet.
How do I get into Windows Device Manager?
Here is a document for Identifying problems in Windows Device Manager.
Check to see if there are any hardware driver conflicts, you might see a ! mark or a red x beside a device with a conflict or unknown device, look under universal serial bus controllers, look for USB printing support or mass storage device, delete the entry by right clicking and select uninstall, OK.
Let me know how it was listed. (screen shots welcome)
If this is a Laptop then check the power management settings.
Access the device manager. Windows 8-How do I access the Device Manager.
Select universal serial bus controllers from the list, for each USB root hub, right click and left click on properties, for power management remove the check mark for "Allow the computer to turn off this device to save power". It allows the computer to limit or turn off power for this device.
Disconnect the USB, run the full uninstall and reinstall the printer software again.
If you need further assistance, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Adobe reader not working after cs5 install

adobe reader not working after cs5 install

Nobody can tell you anything without proper system info or other technical details like exact version info.
Mylenium

Fingerprint reader not working after resuming from sleep

I kind of mentioned this problem in a previous post and was directed here http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-67245 which is a patch that could possibly fix it.This patch didn't work. What is happening is when my laptop comes back from sleep either the fingerprint reader is unresponsive, it says "waiting..." at the top of the screen instead of the normal scan message and is unresponsive, or in some cases when I click other credentials it shows a third account (first is my account, second is the reader account,and the third is a stop sign thing that says the fingerprint reader isn't attached). When I sign in with my normal password and try to go to the fingerprint software it pops up a little window that is labeled Lenovo Fingerprint 2.0 and the message is "Pleae wait...".
Other then returning from sleep the fingerprint reader has been working fine. Any suggestions are greatly appreciated, thanks.
Edited to add patch link.
Message Edited by Skurvy_Pirate on 09-22-2008 07:40 PM
Solved!
Go to Solution.

Well I got it working again but I'm not exactly sure how. I will go over what I went through so you guys can get an idea and possibly fix it. To start off I talked to MS support and I worked with them for a really long time. They tried intstalling different drivers (other then AuthenTec) and anytime we did that it would say "Fingerprint reader not available" at the login. They tried changing the power settings and which devices could wake up my computer and that had no effect either. I called Lenovo and they basically just told me to download the software that was already on the computer and change the option to have it wake up the computer, which doesn't exist. They were very unhelpful.
What eventualy got it working (and it's been working so far), is uninstalling the driver and software. Then reinstalling it all and installing the patch linked above. The first time I installed it I just double clicked it and went through the installation process. But you need to go into the folder it installs it into (C:\DRIVERS\VISTA\FPIRPON\) and double click FPIRPOn.reg which will add the fix to the registry. On top of this I also went into Device Manager and unchecked the box that allows the computer to turn of the fingerprint reader under Properties->Power Management for the device. The last thing I did was do a registry edit to force the USB to reset when waking from sleep. I found the registry edit here http://support.microsoft.com/kb/928631/en-us.
So I am pretty sure it was the patch that fixed it when I correctly installed it because I had tried both the power management thing to keep it from getting turned off AND the registry edit and it didn't work. I also thing that Vista SP1 fixes what the registry edit does, but I tried it anyways because I was desperate haha. I'm going to undo the registry edit and power management thing one at a time and see if it still works. If it doesn't keep working I'm guessing it's a hardware problem and going to call Lenovo to get it fixed.
Anyone who is having this problem I would suggest they try the patch in the link that I first posted (http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-67245)and follow the installation instructions carefully. Good luck!

Lenovo T510 (4313CTO) fingerprint reader not working at first login

I have a Lenovo T510 (4313CTO) system that until recently worked just perfectly. After I know not what - I have checked the Windows Update log, etc. - now, when booting, when the system reaches the Windows logon screen, the usual 'Please wait' message is displayed, but after maybe 30s of that, it reads 'No attempt to start this service has been made since the last boot'.
This error only occurs on a fresh boot. When logging out and in again, it works correctly. I use the SSO function, so one finger swipe unlocks the hard drive and should log into Windows. The first BIOS swipe works fine, i.e. it cannot be a hard ware problem.
After a little research, I reckon this 'service' that is not starting is upeksvr.exe, given pg. 66 of this Lenovo CSS document. The particular error message I believe is a Windows system error, no. 1077 given this MSDN article.
After removing all of the Lenovo Fingerprint software and all fingerprint data, upgrading FPRS, downgrading, and having trawled the net for solutions to no avail, I have not had any success. A call to Lenovo yielded no help either (no surprise there...) I would really appreciate any help you can offer, to save me from having to reinstall the system!

I had a similar problem, the first time I occurred after a Windows Update. This time I formatted and made a fresh Windows 7 installation.
The next time the same happened again after I updated the system using the "Lenovo ThinkVantage System Update".
When I tried to open the Fingerprint software directly the following message appeared “The dependency service or group failed to start" and the Error Code E7210001 appeared in details.
This time I discovered in another forum while searching for another problem ( "Devices and Printers" did not load) that the problem was due to one of the services was disabled, the Credential Manager service.
To correct this just type in Start the following: services.exe
Look for the service: Credential Manager
In properties the Startup type should be set to "Automatic"
Press Ok and the next time you restart the computer the Fingerprint reader should work.
Hope this solves your problem.

Compaq Presario CQ62 DVD not working after Windows 7 automatic install of upgrades

The DVD in my Compaq CQ62 stopped working after Windows 7 automatically installed updates. The driver seems to be corrupted. When I open Device Manager, the DVD comes up as hp DVD RW AD-7701H SATA CdRom Device and the device status displays...A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32).. There are two drivers installed--cdrom.sys from Microsoft, File Version 6.1.7600.16385(win7_rtm.090713-1255) and PxHlpa64.sys File Version 2.03.32a from Sonic Solutions. If anyone knows the link to download the new driver or how to resolve this problem please let me know.

We are not sure what might have caused this issue. You may try removing the affected filter drivers and check. This has helped few.
To do this, follow these steps:
1. Click Start , type regedit in the Start Search box, and then click regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.
Note After you remove the UpperFilters registry entry and the LowerFilters registry entry, you may lose functionality in certain programs such as CD recording programs. In this scenario, you must reinstall any affected programs.
See which Windows updates are installed
http://windows.microsoft.com/en-US/windows7/See-which-Windows-updates-are-installed

Fingerprint reader not working on elitebook 2540p

I have elitebook 2540p, and I can't get my fingerprint reader to work.
The driver is installed and looks good at device manager.
I installed HP ProtectTools 5.12.754 and I can not see in the credentials area the fingerprint, only the smart card.
I tried also with DigitalPersona software and it's the same.
I have download the last driver from HP website under the correct operating system (Windows 7 enterprise 64bit).
I think the fingerprint reader is working since I entered the Bios and there it worked when I swept my finger. I saw the image of my fingerprint on the screen.
What might be the problem? why HP protect tool can not recognize my fingerprint reader?
Thanks in advance,
Ariel

I have the same issue with the same laptop
I've noticed that whichever driver you try and install, the version always seems stuck at 2.1.0.2

Fingerprint Reader not working after windows password reset

Similar Messages

Maybe you are looking for