Fingerprint reader problem Envy 15 TS

Envy 15 TS j-063cl laptop
Windows 8.1 update 1 (shipped with win 8.0)
Sporadically, the blinking light on the figerprint reader would stop working.  Once the light was not working the reader itself would not work.
This happened last night.
I rebooted the computer and the reader was not blinking, but Windows was receiving bad data from the device because Windows kept registering an incorrect read.
Full power off and battery removal did not change the situation. I then entered in to the BIOS settings hoping that there would be some control in there or a diagnostic function. There is not.
After it booted again, it must have done a full boot (rather than quick boot) and the reader worked, but the light did not.
I started a tech support session with HP. The tech uninstalled SimplePass and removed the fingerprint reader from the device list in the device manager. He updated by system BIOS (F.56) and installed the new SimplePass and hardware driver. (SimplePass Version 8.00.57, Fingerprint driver Version 4.5.228.0)
While it now reads my fingerprints, the light still does not work.
Also, the fingerprints do not appear to be registered with Windows itself, but rather with the SimplePass software.
Now when I see the lock screen, there is a big ugly SimplePass window imposed on it in the upper left region.
Is there a way to make the light work again?
Is there a way to register the prints directly with Windows and/or get rid of the garish white window on the lock screen?
Thanks

Hi rauld,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I grasp you were having an issue with the fingerprint reader. You contacted HP support and the updated the bios and updated the driver and the software.  The fingerprint reader now works but the light does not come on.
The fingerprints do not appear to be registered with Windows itself, but rather with the SimplePass software.
On the lock screen you see a Simplepass windows superimposed in the upper left corner.
Have you tried the built in troubleshooter in Windows 8?
I would run a hardware test just to rule that possibility out. Testing for Hardware Failures (Windows 8)
If the issue persist, I suggest contacting HP support again.
Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region HP Technical Support Sitemap.
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Similar Messages

  • Fingerprint reader problem

    hi, i got the same problem like everybody , fingerprint issue. the thing is all the solution listed is no help. I cant rollback the driver, I cant see any fingerprint reader in the device manager. I've update my digitapersona to v4.11 but still it cannot detect the reader. any other solution to tackle this?

    Which model and OS are you using?
    Pavilion DV2922TX, XP-SP3 32bit, Intel T5750 2.0Ghz, Nvidia Geforce 8400M GS with 128MB, 4GB 667 DDR2, 250GB HDD

  • T61 and Fingerprint Reader Problems Win7 x64

    hi everyone!
    trying to use win7 x64 on my thinkpad t61, I have gotten into trouble using the fingerprint reader software;
    when trying to register my fingerprints I get this error: "E7210005 operation is not permitted according to system guidelines"
    (translated from german)
    Lenovo fingerprint reader software 5.9.3
    logged in as user: Administrator
    This problem does not appear when using Win7 with another user account.
    thx!

    Hi and welcome to the forum!
    See this thread:- http://forum.lenovo.com/t5/ThinkVantage-Technologies/Finger-Print-Reader-Error-Code-E7210005/td-p/20...
    Hope this helps.
    Maliha (I don't work for lenovo)
    ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
    IdeaPad: U350
    Apple:- Macbook Air [Snow Leopard]
    Did someone help you today? Compliment them with a Kudos!
    Was your question answered today? Mark it as an Accepted Solution! 
      Lenovo Deutsche Community     Lenovo Comunidad en Español 
    Visit my YouTube Channel

  • Fingerprint reader problem on windows 7 clean install:- good images, combination failed

    Hello,
    this is my first post here. I have a clean install of 32 bit win 7 and everything is working fine apart from the fingerprint reader. When I go through the fingerprint enrollment software, I swipe my finger 3 times, getting a confirmation each time with the message "good image. After this I get a 'combination failed' error. Could you help me to get this to work?
    I have drivers installed by TVSU 4.0 and the biometric device is recognized and installed in devices as Authetec AES 2810.
    I have already tried deleting fingerprint info in BIOS.

    Do you have the latest driver version installed?
    IPnaSh
    First Spanish Community Guru - Colaborador ad honorem

  • [w530] Fingerprint Reader Problems

    For whatever reason my ringerprint reader stopped working. I've uninstalled and re-installed the driver, software and done just about everything I can find online.
    In the device manager it usually shows up, but sometimes doesnt. In the control panel>biometric devices, it shows up less often, usually only after i've clicked "Scan for hardware changes."
    Anyone have any suggestions? Could it be a hardware issue?
    thanks,
    Chris.
    Solved!
    Go to Solution.

    Just started having the same issue, starting to be really dissapointed with the general quality of the w530, not at all a tank like my previous thinkpads
    Any point in cheching different options before contacting Lenovo?
    Already tried installing and uninstalling the fingerprint software as well as turning related stuff on and off in the bios.
    panchalpratik wrote:
    Hey Chris... I had a similar issue with the fingerprint reader on my W530 about a month ago. It stopped responding at times. the status LED on it would blink at times and at times it would not. Drivers and Software was up to date.
    I literally tried Everything under the sun to eliminate any software issue. Couldn't get it to work.
    It turned out to be a hardware issue.
    Call up Lenovo and ask for the palm rest bezel replacement part. The entire palm rest is to be replaced though its not too difficult a task.
    Cheers.
    - Dr. Pratik Panchal.

  • T 420s cooling air coming out is very hot, finger print reader problem

    I am living in ruwais, abudhabi.i bought T 420s in last June from LENOVO  authorized distributor. Model number is 4174-KK4 and the sr no ***.
    Sometime the cooling air coming out is very hot, unable to keep the laptop on the lap.
    The cooling fan also replaced still the temperature is high.
    After replacing the fan I noticed that I noticed one of the screws was not fixed, I asked them to fix it, then they fixed it.
    I traveled back to my home 240 KM from the  authorized distributor service  center. when I started the laptop, the fingerprint reader was not working . Then I traveled back 240 KM to the  authorized distributor service  center to fix the issue. They fixed the fingerprint reader problem.
    Then now the SD card reader is not working. I was asked to bring the laptop to the  authorized distributor service centre.
    Can any one experience the same type of problems  with T 420s the cooling air coming out is very hot, finger print reader problem, card reader not working?
    The authorized distributor says for the service they can only cover 50 KM form the  authorized distributor service  center to the customer point, what is the conditions for the On site warranty ?. I am living 240 KM away from the authorized distributor service center from whom I bought the laptop.
    Moderator comment: Serial number(s) removed to protect member from mischief.

    Well clearly after the first incident. You need to check and us it verifying everything is working before leaving the service center or town its in. Go to a coffee shop and spend time using it and test each option is working.
    When the notebook its opened the finger print reader, card reader etc may not be connect properly or connectors not snap fully and disconnect. Mouse ultranav I have heard may also. But clearly you assume too much and you need to spend the time testing its working before leaving.
    These service center are only paid a fixed amount so they won't spend anymore time then they have to and address one problem you brought it in for.
    As for heat out put and over heating. There are many threads on these systems you can find and read about.
    Advice:
    - install Core Temp, this will monitor and display on the task bar you CPU core temp and you can see CPU load & Temperature at a glance if it approaching or staying near the max levels which will kill the CPU and/or motherboard due to cooking it. Its free just be sure to deselect any additional software from installing during the process. I use it on my notebooks. If the system is running high core Temp all the time you need to have it resolved or it will die and most likely out of warranty and/or your data will be lost if you don't have a backup as well. http://www.alcpu.com/CoreTemp/
    - use a laptop cooler. Its a flat pad you sit the laptop on you lap or table with usually two cooling fans that plug into the USB port for power. It will help cool the base of the laptop and other components inside will not be as hot. This will do nothing for the CPU temperature though.
    T520 Model 4239 Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz
    Intel Sandy Bridge & Nvidia NVS 4200M graphics Intel N 6300 Wi-Fi adapter
    Windows 7 Home Prem - 64bit w/8GB DDR3

  • The fingerprint reader for HP ENVY dv6-7204se Notebook PC stopped working

    I have HP Notebook PC with these spesifications:
    HP ENVY dv6-7204se Notebook PC Product Specifications
    The fingerprint reader has stopped working and when I check the biometric device in control panel I got this message: "
    Windows did not find any biometric devices on this computer. You might need to attach your device of install device drivers".
    I tried to fix this problem by going to this link Locate your product to get support
    I did not get any results and it says that "We were unable to determine your specific product".  I also tried
    Automatically find your products and solutions, but again I get this message "0 HP products were discovered"
    why I can't find support for HP ENVY dv6-7204se
    I need your help in fixing the fingerprint reader ... thank you

    Hello
    I was unable to find the drivers searching with your product and model number as well.
    I was able to keep searching and found this link and it was under our business site support. This is the drivers for your unit series and you should be able to download the fingerprint reader drivers from the link.
    Let me know if this helps.
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • Problems with Fingerprint Reader on Touchsmart TX2-1274NR Notebook and Windows 7 Ultimate (64-bit)

    I have just upgraded my tx2-1274nr to windows 7 ultimate (64-bit) [my university released the upgrade a week early] and I followed the directions provided by technical support and downloaded/installed all the updated drivers and software.  Everything works great (actually better than great) except for two problems.
    The fingerprint reader does not work. It shows up in the device manager, but when I try to register a fingerprint, Windows says no reader found.
    This problem is not really effecting the performance, but it states on the device stage that I am missing a driver for the keyboard filters?  I am not sure if this is important.
    Any assistance would be greatly appreciated.  I am really loving the new system, especially the multi-touch (installed the drivers from N-trig)!!
    Thanks

    Hi,
    dclane wrote:
    The fingerprint reader does not work. It shows up in the device manager, but when I try to register a fingerprint, Windows says no reader found.
    Check this and this thread. You need Authentec TrueSuite.
    dclane wrote:This problem is not really effecting the performance, but it states on the device stage that I am missing a driver for the keyboard filters?  I am not sure if this is important.
    If You have any version of Quick Lunch Buttos installed uninstall them and install this here which is provided by HP for Win7.
    Message Edited by Daniel_Potyrala on 10-16-2009 12:35 AM
    ** Say thanks by clicking the "Thumb up" icon which is on the left. **
    ** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

  • The same problem again with HP Simple Pass fingerprint reader after upfrading from Firefox 4 to Firefox 5. I have already installed HPSimPlePass 7.0.74.0 to fix the problem after upgrading to Firefox 4.

    I have a HP Pavilion dv6 with a fingerprint reader. I had the same problem as many other people when upgrading to Firefox 4, : I couldn't use the HP Simple Pass to enter a website needing a username and password by just swiping my fingerprint. I fixed the problem by downloading the new HPSimPlePass 7.0.74.0. This fixed the problem and I was very happy. Since upgrading to Firefox 5 I have the same problem again, but I already have the new version of HP Simple Pass. How can this be fixed so that I can use this fingerprint scan feature again, or where can I download Firefox 4 again?

    ''FredMcD [[#answer-709783|said]]''
    <blockquote>
    The programers know of this and are working on it.
    </blockquote>

  • Hp Envy Dv7 fingerprint reader stopped working ! what should I do?

    Fingerprint reader of Hp Envy Dv7 stopped working after I downloaded and installed an update as Hp support assistant showed a message

    I understand the fingerprint reader quick working after an HP Support Assistant update.
    What was the name of the update that was applied?
    What is the product number?
    NOTE: Do NOT provide the serial number.
    If you perform a system restore to a date before the update, does the fingerprint reader work?
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • T410s fingerprint reader not working. Also, display/screen problems

    Hi,
    I have been using my t410s for about two months now, and initially I used the fingerprint reader to log on or unlock the computer.  I started signing on with my password a few weeks ago and have noticed that my fingerprint reader log-on will no longer work. 
    There is a green light next to the fingerprint reader when it is accessible (log-ins, etc.).  When I used to use it, it would pause and then blink green or red if tehre was an error, and then light up green again until I correctly swiped my finger.  Now, during log-ons, there is a green light, and when I swipe my finger, the light turns off (does not become green again, AND the screen does not recognize my original swipe) so I am forced to use the password to sign on. 
    How do I resolve this? 
    While I'm here...I've noticed in the last few weeks taht my screen would occasionally 'fade' to 'off colors' (like the contrast is tweaked).  I remember once, the screen shut down and then came back up with a window stating something abuot the computer resolving its own problem of the videocard(or whatever...I'm not sure what component it was, only that it was display-related).  It may help to know taht I use a display application that changes the screen brightness with the time of day (f.lux), which may have something to do with this but I doubt it because none of the screen settings with of this application look like the 'faded', 'off-looking' screen that I'm inquiring about. 
    Any tips? 

    Hi,
    I experienced the same strange display problem as you. Since two month I have a T410s (2912-39G) and from time to time the colors of the screen would start changing for no obvious reason and come back to normal after about one minute. When it happens it gives me the impression that the color composition changes gradually, as if one color component is suddenly fading away and the display image gets a weird contrast, but it is hard to describe. I have no influence on the process for example by changing the contrast, and with me it's not linked to any additional screen-software either (e.g. f.lux is not installed).
    I'm glad you mentioned the issue, dele44. I didn't dare to bother my dealer with it because it's hard to describe and I have no clue how to provoke it. Anybody else has had the problem or an idea how to solve it....

  • Boot up problems with v570 and fingerprint reader

    Hello to all!!
    This is my first post. I don't have much time with my v570 and Im verry happy whith it, it just turned out that yesterday I uninstalled a program (MyLockbox) it asked me to restart and suddenlly my computer went very slow at boot up! I ran the boot optimizer and the problem was gone, but other problem appeared. Now, when I start my computer It don't recognize the fingerprint reader one third of the times as it says "suspended device" and the icon appeares in gray. When the laptop is already started it does recognize the fingerprint reader, so it´s pretty strange. I dont know what to do, sombody could help me please?

    Hi,
    do you really need the fingerprint  reader?
    read this  http://forums.lenovo.com/t5/IdeaPad-Y-U-V-and-Z-series/V570-Won-t-Start/td-p/497879/page/4
    Disable it and see what happens
    Let us know how you go.

  • Possible firmware problem leading to bricked fingerprint reader on T530

    I tried to send this through support channels but they told me there was no way to reach any developers through phone support.  One guy said the developers do read the forums so I am posting this here.
    Basically this is what happened: (twice!) 
    I had pre-boot fingerprint authentication and also swipe to power on enabled on my T530. 
    Everything worked great until I wanted to be sure I discharged the battery all the way by letting the machine power off from a low battery. The way I did this on previous laptops was to just run memtest86 or something until the battery ran out. but since I use the laptop in UEFI only mode memtest86 doesn't work. so I used the built in lenovo memory diagnostics.  after the laptop powered off. I turned it on again. and it quickly powered back off. Afterwards the fingerprint reader refused to work for anything other than power on and refused to be connected to by the Lenovo fingerprint software. 
    I originally thought this was because I had turned it back on and the system was talking to the fingerprint reader as part of start up and didn't complete since the power went right back off again..
    that is until I managed to break my replacement fingerprint reader. This time I just ran the memory diagnostics as before until it turned itself off. (and didn't try to turn it back on right afterwards) This time it also bricked the fingerprint reader in such a way that caused it to keep connecting and disconnecting from the USB bus somehow. 
    My theory is that either the UEFI firmware or the embedded system controller is not finishing the conversation with the UPEK touchchip that puts it into the low power swipe to power on mode when the battery is critically low and is causing the device firmware to become confused (the fingerpritn reader is not just a dumb reader, instead it's basically a small embedded computer). It's very easy to re-produce this problem. and I wish I had a way to just submit a bug report to someone instead of posting to a forum.
    I now have a working fingerprint reader and I've disabled swipe to power on, hoping that this wont come up again. (I'm also going to avoid doing the memory test until power off thing too obviously...) Still I think it would be a simple fix to make sure it doesn't attempt to talk to the fingerprint reader as part of shutdown if the battery is low. 
    I still have the other 2 fingerprint readers if anyone at Lenovo wants to take a look at the state this leaves them in (although it should be very easy to re-produce this in house) 
    aside from this I'm very happy with my Thinkpad and I plan on getting an extended warranty and to also make my next laptop a thinkpad as well (assuming they don't do someting stupid like get rid of the trackpoint/trackpoint mouse buttons or decide to start making the thinkpad small and flimsy)

    Yes I tried that. I also even did research into the upek (now owned by authentec) chip and found a dagnostics utility that also pretty much confirmed that the chip was failing to communicate. (and gave the same information that the lenovo fingerprint reader gave me) The. First one I killed could be seen but was stuck in the swipe to power on mode and wanted to be authenticated to somehow (error is could not authenticate pasport) before it would do anything else. And both the firmware and the fingerprint software had no luck doing so.
    The second one I killed behaved differently, It shows up on the usb bus for a few seconds and then dissconnects and then does it all over again forever. In both cases I believe the firmware inside the fingerprint reader is being confused in a a way that is persistent across power cycles. Replacing the reader restores normal operation again. i didnt bother with thee diagnostics tool the second time incase you think I killed them with that. This time around it had problems booting and had to lift up the keyboard and unplug the cable from the palmrest, reboot and disable the fingerprint reader port before plugging the cable back in to restore normal operation to my system. otherwise it would boot only part of the time. (you could also disable pre-boot fingerprint support and it would also boot fine but then you would see a steady log of it attaching and detacthing in both windows and linux, which ofcourse is annoying) 
    I have saved those two parts and will ship them to you if you want to look at them.
    I seem to have a knack of running into strange corner cases like this since I always seem to use my computers/software just different enough from the averge person to run into things the developers didn't consider.
    I have no idea if this thing can happen any other way than the system powering off inside the memory test utility. but I would bet it is possible in other cases and might as well be looked into.
    I would bet when you try to re-produce it that it can only be re-produced with the swipe to power on feature enabled. am also pretty sure that what my guess is is likely correct, that when the system forces itself off with a low battery either the UEFI firmware, or some embedded controller talks to the chip to enable the swipe to power on feature and it's powering off before the fingerprint reader is ready when the battery is critically low, screwing up the state of the firmware on the fingerprint reader chip.  when I was doing searching around I was really hoping there was some vendor tool that could reset the chip, but no such luck at least nothing that's public. UPEK was bought out by authentec and a lot of their site no longer exists, authentec also seems to be bought out by digital persona and shut down much of the authentec site as well, and seem to be only licensing the IP of authentec to certain people. 

  • SimplePass and FingerPrint Reader not working - Win 7Pro 64Bit

    I have a Envy DV7-7212nr which has been running flawlessly with Windows 7Pro for the past two years.  Fingerprint reader and SimplePass has been working fine.  Last week I downloaded from the HP support site for this notebook the updated SimplePass.  After removing all passwords from the account, uninstalling the old software and driver and updating with the HP software,  it quit working to the point where I couldn't even log in to my computer.  I finally got in under administrator and had to manually remove and uninstall the SimplePass software and edit its entries out of the registry.
    I can now get back into my laptop fine (no password protection).  Following the advice of the HP Tech via chat session  I again ninstalled the driver listed under Biometrics and uninstalled the software and downloaded the SimplePass from the HP Support site with upgrades listed for this machine.  The Tech took over the machine and tried installing and re-installing and then finally said it was a hardware issue.  I don't believe it's a hardware issue in that at the Windows Login Screen, if I swipe my finger, it recognizes the swipe but then gives an error message that there is no fingerprints associated with the reader (or something like that). 
    If I back out and just login without the reader and launch SimplePass (Authentec Version 6.0 downloaded via HP Service Pak) - 2013-04-05 , Version6.0.100.272, 66.44M - SP61399, the splash screen opens and says DOWNLOADING DATABASE - and nothing else happens.  It then pops up an error box labeled IESiteLogin.exe with an EXCEPTION ERROR.
    White lite on reader never comes on.  Driver details says all is working fine.
    Repeated un-installs and re-installs have no effect.
    I no longer have the original SimplePass and Driver filed so I can't revert back.  Can someone please offer a solution or provide a URL that will allow me to download the original SimplePass and Validity drivers so I can get this working again?
    HP's download caused the problem - I would think they could fix it.
    Thanks in advance.

    thx1326,
    I am sorry the Driver did not work.
    You might try the Hard Reset procedure below to clear the device cache and allow the driver a better chance to set into place.
    thx1326 wrote:
    Ok... so the validity driver did nothing.  Shows fine in device manager - but nothing.  If i install SimplePass, as soon as it finishes installing and everytime I try to run it... I get the pop up window above.
    Worst of all... don't you think it is deplorable that no one from HP has bothered to offer help?
    Their tech support is really almost non existant.  The tech support person that called me back today kept trying to say it was all my fault for downgrading to Windows 7 and that they don't support Windows 7 and it was my problem.  I finally had to politely ask him to shut up and listen and answer me if they don't support Windows 7, why do they offer driver and software updates for Windows 7 on the support page for this laptop... of course he had no answer for that.  Another 30 minutes wasted that I will never get back.
    Thanks again for any help.
    Commentary
    It is always unfortunate when a system does not respond to an Upgrade or Downgrade of the Operating System in the way one hopes.    
    There is no guarantee that there are Drivers for every model  and for every version of the Operating System that one wishes -- changing the Operating System from that of the originally installed version is the responsibility of the owner.  Demanding otherwise is futile.
    ===========================================================================
    Driver Options - Windows 7 dv7-7200 series
    HP SimplePass Series 6 requries a Validity Driver minimum version: 4.3.0.205
    To try a different Driver:
    First >> Fully Remove any existing Driver
    Windows 8       Windows key + X > M (opens the Device Manager) >
    OR 
    Windows 7       Control Panel > set icon view > Device Manager >
    Open category Biometric Devices >
    Right-Click on Validity Sensor Driver > Uninstall > in box > Click Delete
    Next >> Perform the Hard Reset
    Create a Restore Point:   Create a Restore Point – Win7 OR  Create a restore point Win8
    Close all your programs and shut down the computer
    Disconnect everything (little Unifier for the keyboard / external mouse can stay)
    Perform the Hard Reset for your notebook model
    Boot the computer and log in
    Reminder:  Hard Reset is just a device Reset.  The procedure does not wipe out your files nor does it destroy your Windows setup in any way.  This type of reset "clears the cobwebs". Depending on the root cause of the problem, this procedure can fix a variety of computer glitches.
    Next >> Install the replacement Driver
    Try one of the following drivers:
    Validity Sensor Driver sp53369 V4.3.205.0
    Validity Sensor sp54484 - V4.3.205.0
    Restart / Reboot the system
    ===========================================================================
    Other Option
    I suggest you use System Restore to recover the Validity Sensor Driver you must have been using for the past two years running Windows 7 and HP SimplePass version 6.0.100.272.
    Restoring Windows to a Previous Point (Windows 7)
    ===========================================================================
    I fully support the good people at the HP Response Center.
    I respectfully withdraw at this time and wish you well.
    Click the Kudos Thumbs-Up to show you appreciate the help.
    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
    Click Accept as Solution when the Answer provides a Fix or Workaround!
    Kind Regards,
    Dragon-Fur

  • HP SimplePass Fingerprint Reader not prompting at login

    Hi there,
    I have just bought the HP Envy 15-j140na diectly from HP. The laptop is fantastic, however I am having a problem with the fingerprint reader. The computer comes with the simplepass software version 8.00.57 already installed.
    The problem I have is that once I have set up the fingerprint reader with simple pass, it doesn't prompt me to scan my print during the windows login and i have to log in normally. I have checked all of the settings and it should be set up, however there is no prompt. Just to note that everything else works fine. I can sign into websites on IE no problem at all using the fingerprint reader. It can be slightly frustrating as this defeats the point of having a fingerprint reader.
    Any help to get it working would be greatly apprecieted,
    cheers guys.
    This question was solved.
    View Solution.

    Kaany_K 
    Welcome to the HP Community Forum.
    You are Eric are talking almost about the same thing -- Eric is trying to direct you to the part of the Logon program that is giving you problems, that is, the Windows Native Fingerprint Logon.
    You are looking at HP SimplePass, the "third party" fingerprint software that sits on top of the Native Windows fingerprint reader software and "kind of" gets along with the Windows software -- most of the time.
    Sorry, Not very good "geek speak".  Frown.
    You can try the following to untangle the two programs and make them get along better:
    Open the file > Click on Download > Click “Open in Adobe Reader”
    Instructions to Upgrade HP SimplePass
    Jump down to around Page 10 (at writing) –
    Remain calm and perform  the Pile of Rubble - Hard Reset Sequence
    Next:
    On Page 2, Follow the steps:
    Procedure - Update / (Re) Install HP SimplePass
    NOTES:
    Pay attention to the "Order of Events", that is, finish the tasks in the order presented for best results.
    Ignore References to Series 6 -- you are going to stay with Series 8 and update to the latest 8.x version. 
    Most likely you can use the Validity Sensor Driver already in your notebook -- you can check the Version in your Device Manager: if the Driver in your Notebook's support page is newer, you can download and install that Driver. 
    At this writing, the latest 8.x version package available in the Instruction Document matches that which is available at your notebook's support page - you may download either as you will.
    Be sure you Export your Webcards!  You may not need to worry about the Import this time; it is good to know how to make the Backup and you should be doing this anyway!
    Reference:
    HP ENVY 15-j140na Notebook PC Drivers
    I don't know if this will make the two fingerprint programs get along better or not -- but it will put them on a more even playing field by updating the HP SimplePass to the later version and by resetting everything so the software has a reasonable chance of working.
    There is also a bit of "check this and that" at the beginning of the Dragon Document that is specific to Windows 8.1 -- and some bits about your Security Software startup that may be relevant.
    I hope this helps...
    Click the Kudos Thumbs-Up to show you appreciate the help.
    Click Accept as Solution when the Answer provides a Fix or Workaround!
    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
    Kind Regards,
    Dragon-Fur

Maybe you are looking for