Fingerprint reader problem

hi, i got the same problem like everybody , fingerprint issue. the thing is all the solution listed is no help. I cant rollback the driver, I cant see any fingerprint reader in the device manager. I've update my digitapersona to v4.11 but still it cannot detect the reader. any other solution to tackle this?

Which model and OS are you using?
Pavilion DV2922TX, XP-SP3 32bit, Intel T5750 2.0Ghz, Nvidia Geforce 8400M GS with 128MB, 4GB 667 DDR2, 250GB HDD

Similar Messages

T61 and Fingerprint Reader Problems Win7 x64

hi everyone!
trying to use win7 x64 on my thinkpad t61, I have gotten into trouble using the fingerprint reader software;
when trying to register my fingerprints I get this error: "E7210005 operation is not permitted according to system guidelines"
(translated from german)
Lenovo fingerprint reader software 5.9.3
logged in as user: Administrator
This problem does not appear when using Win7 with another user account.
thx!

Hi and welcome to the forum!
See this thread:- http://forum.lenovo.com/t5/ThinkVantage-Technologies/Finger-Print-Reader-Error-Code-E7210005/td-p/20...
Hope this helps.
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
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Fingerprint reader problem on windows 7 clean install:- good images, combination failed

Hello,
this is my first post here. I have a clean install of 32 bit win 7 and everything is working fine apart from the fingerprint reader. When I go through the fingerprint enrollment software, I swipe my finger 3 times, getting a confirmation each time with the message "good image. After this I get a 'combination failed' error. Could you help me to get this to work?
I have drivers installed by TVSU 4.0 and the biometric device is recognized and installed in devices as Authetec AES 2810.
I have already tried deleting fingerprint info in BIOS.

Do you have the latest driver version installed?
IPnaSh
First Spanish Community Guru - Colaborador ad honorem

[w530] Fingerprint Reader Problems

For whatever reason my ringerprint reader stopped working. I've uninstalled and re-installed the driver, software and done just about everything I can find online.
In the device manager it usually shows up, but sometimes doesnt. In the control panel>biometric devices, it shows up less often, usually only after i've clicked "Scan for hardware changes."
Anyone have any suggestions? Could it be a hardware issue?
thanks,
Chris.
Solved!
Go to Solution.

Just started having the same issue, starting to be really dissapointed with the general quality of the w530, not at all a tank like my previous thinkpads
Any point in cheching different options before contacting Lenovo?
Already tried installing and uninstalling the fingerprint software as well as turning related stuff on and off in the bios.
panchalpratik wrote:
Hey Chris... I had a similar issue with the fingerprint reader on my W530 about a month ago. It stopped responding at times. the status LED on it would blink at times and at times it would not. Drivers and Software was up to date.
I literally tried Everything under the sun to eliminate any software issue. Couldn't get it to work.
It turned out to be a hardware issue.
Call up Lenovo and ask for the palm rest bezel replacement part. The entire palm rest is to be replaced though its not too difficult a task.
Cheers.
- Dr. Pratik Panchal.

Fingerprint reader problem Envy 15 TS

Envy 15 TS j-063cl laptop
Windows 8.1 update 1 (shipped with win 8.0)
Sporadically, the blinking light on the figerprint reader would stop working. Once the light was not working the reader itself would not work.
This happened last night.
I rebooted the computer and the reader was not blinking, but Windows was receiving bad data from the device because Windows kept registering an incorrect read.
Full power off and battery removal did not change the situation. I then entered in to the BIOS settings hoping that there would be some control in there or a diagnostic function. There is not.
After it booted again, it must have done a full boot (rather than quick boot) and the reader worked, but the light did not.
I started a tech support session with HP. The tech uninstalled SimplePass and removed the fingerprint reader from the device list in the device manager. He updated by system BIOS (F.56) and installed the new SimplePass and hardware driver. (SimplePass Version 8.00.57, Fingerprint driver Version 4.5.228.0)
While it now reads my fingerprints, the light still does not work.
Also, the fingerprints do not appear to be registered with Windows itself, but rather with the SimplePass software.
Now when I see the lock screen, there is a big ugly SimplePass window imposed on it in the upper left region.
Is there a way to make the light work again?
Is there a way to register the prints directly with Windows and/or get rid of the garish white window on the lock screen?
Thanks

Hi rauld,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I grasp you were having an issue with the fingerprint reader. You contacted HP support and the updated the bios and updated the driver and the software. The fingerprint reader now works but the light does not come on.
The fingerprints do not appear to be registered with Windows itself, but rather with the SimplePass software.
On the lock screen you see a Simplepass windows superimposed in the upper left corner.
Have you tried the built in troubleshooter in Windows 8?
I would run a hardware test just to rule that possibility out. Testing for Hardware Failures (Windows 8)
If the issue persist, I suggest contacting HP support again.
Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region HP Technical Support Sitemap.
Good Luck!
Sparkles1
I work on behalf of HP
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T 420s cooling air coming out is very hot, finger print reader problem

I am living in ruwais, abudhabi.i bought T 420s in last June from LENOVO authorized distributor. Model number is 4174-KK4 and the sr no ***.
Sometime the cooling air coming out is very hot, unable to keep the laptop on the lap.
The cooling fan also replaced still the temperature is high.
After replacing the fan I noticed that I noticed one of the screws was not fixed, I asked them to fix it, then they fixed it.
I traveled back to my home 240 KM from the authorized distributor service center. when I started the laptop, the fingerprint reader was not working . Then I traveled back 240 KM to the authorized distributor service center to fix the issue. They fixed the fingerprint reader problem.
Then now the SD card reader is not working. I was asked to bring the laptop to the authorized distributor service centre.
Can any one experience the same type of problems with T 420s the cooling air coming out is very hot, finger print reader problem, card reader not working?
The authorized distributor says for the service they can only cover 50 KM form the authorized distributor service center to the customer point, what is the conditions for the On site warranty ?. I am living 240 KM away from the authorized distributor service center from whom I bought the laptop.
Moderator comment: Serial number(s) removed to protect member from mischief.

Well clearly after the first incident. You need to check and us it verifying everything is working before leaving the service center or town its in. Go to a coffee shop and spend time using it and test each option is working.
When the notebook its opened the finger print reader, card reader etc may not be connect properly or connectors not snap fully and disconnect. Mouse ultranav I have heard may also. But clearly you assume too much and you need to spend the time testing its working before leaving.
These service center are only paid a fixed amount so they won't spend anymore time then they have to and address one problem you brought it in for.
As for heat out put and over heating. There are many threads on these systems you can find and read about.
Advice:
- install Core Temp, this will monitor and display on the task bar you CPU core temp and you can see CPU load & Temperature at a glance if it approaching or staying near the max levels which will kill the CPU and/or motherboard due to cooking it. Its free just be sure to deselect any additional software from installing during the process. I use it on my notebooks. If the system is running high core Temp all the time you need to have it resolved or it will die and most likely out of warranty and/or your data will be lost if you don't have a backup as well. http://www.alcpu.com/CoreTemp/
- use a laptop cooler. Its a flat pad you sit the laptop on you lap or table with usually two cooling fans that plug into the USB port for power. It will help cool the base of the laptop and other components inside will not be as hot. This will do nothing for the CPU temperature though.
T520 Model 4239 Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz
Intel Sandy Bridge & Nvidia NVS 4200M graphics Intel N 6300 Wi-Fi adapter
Windows 7 Home Prem - 64bit w/8GB DDR3

Problems with Fingerprint Reader on Touchsmart TX2-1274NR Notebook and Windows 7 Ultimate (64-bit)

I have just upgraded my tx2-1274nr to windows 7 ultimate (64-bit) [my university released the upgrade a week early] and I followed the directions provided by technical support and downloaded/installed all the updated drivers and software. Everything works great (actually better than great) except for two problems.
The fingerprint reader does not work. It shows up in the device manager, but when I try to register a fingerprint, Windows says no reader found.
This problem is not really effecting the performance, but it states on the device stage that I am missing a driver for the keyboard filters? I am not sure if this is important.
Any assistance would be greatly appreciated. I am really loving the new system, especially the multi-touch (installed the drivers from N-trig)!!
Thanks

Hi,
dclane wrote:
The fingerprint reader does not work. It shows up in the device manager, but when I try to register a fingerprint, Windows says no reader found.
Check this and this thread. You need Authentec TrueSuite.
dclane wrote:This problem is not really effecting the performance, but it states on the device stage that I am missing a driver for the keyboard filters? I am not sure if this is important.
If You have any version of Quick Lunch Buttos installed uninstall them and install this here which is provided by HP for Win7.
Message Edited by Daniel_Potyrala on 10-16-2009 12:35 AM
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The same problem again with HP Simple Pass fingerprint reader after upfrading from Firefox 4 to Firefox 5. I have already installed HPSimPlePass 7.0.74.0 to fix the problem after upgrading to Firefox 4.

I have a HP Pavilion dv6 with a fingerprint reader. I had the same problem as many other people when upgrading to Firefox 4, : I couldn't use the HP Simple Pass to enter a website needing a username and password by just swiping my fingerprint. I fixed the problem by downloading the new HPSimPlePass 7.0.74.0. This fixed the problem and I was very happy. Since upgrading to Firefox 5 I have the same problem again, but I already have the new version of HP Simple Pass. How can this be fixed so that I can use this fingerprint scan feature again, or where can I download Firefox 4 again?

''FredMcD [[#answer-709783|said]]''
<blockquote>
The programers know of this and are working on it.
</blockquote>

T410s fingerprint reader not working. Also, display/screen problems

Hi,
I have been using my t410s for about two months now, and initially I used the fingerprint reader to log on or unlock the computer. I started signing on with my password a few weeks ago and have noticed that my fingerprint reader log-on will no longer work.
There is a green light next to the fingerprint reader when it is accessible (log-ins, etc.). When I used to use it, it would pause and then blink green or red if tehre was an error, and then light up green again until I correctly swiped my finger. Now, during log-ons, there is a green light, and when I swipe my finger, the light turns off (does not become green again, AND the screen does not recognize my original swipe) so I am forced to use the password to sign on.
How do I resolve this?
While I'm here...I've noticed in the last few weeks taht my screen would occasionally 'fade' to 'off colors' (like the contrast is tweaked). I remember once, the screen shut down and then came back up with a window stating something abuot the computer resolving its own problem of the videocard(or whatever...I'm not sure what component it was, only that it was display-related). It may help to know taht I use a display application that changes the screen brightness with the time of day (f.lux), which may have something to do with this but I doubt it because none of the screen settings with of this application look like the 'faded', 'off-looking' screen that I'm inquiring about.
Any tips?

Hi,
I experienced the same strange display problem as you. Since two month I have a T410s (2912-39G) and from time to time the colors of the screen would start changing for no obvious reason and come back to normal after about one minute. When it happens it gives me the impression that the color composition changes gradually, as if one color component is suddenly fading away and the display image gets a weird contrast, but it is hard to describe. I have no influence on the process for example by changing the contrast, and with me it's not linked to any additional screen-software either (e.g. f.lux is not installed).
I'm glad you mentioned the issue, dele44. I didn't dare to bother my dealer with it because it's hard to describe and I have no clue how to provoke it. Anybody else has had the problem or an idea how to solve it....

Boot up problems with v570 and fingerprint reader

Hello to all!!
This is my first post. I don't have much time with my v570 and Im verry happy whith it, it just turned out that yesterday I uninstalled a program (MyLockbox) it asked me to restart and suddenlly my computer went very slow at boot up! I ran the boot optimizer and the problem was gone, but other problem appeared. Now, when I start my computer It don't recognize the fingerprint reader one third of the times as it says "suspended device" and the icon appeares in gray. When the laptop is already started it does recognize the fingerprint reader, so it´s pretty strange. I dont know what to do, sombody could help me please?

Hi,
do you really need the fingerprint reader?
read this http://forums.lenovo.com/t5/IdeaPad-Y-U-V-and-Z-series/V570-Won-t-Start/td-p/497879/page/4
Disable it and see what happens
Let us know how you go.

Possible firmware problem leading to bricked fingerprint reader on T530

I tried to send this through support channels but they told me there was no way to reach any developers through phone support. One guy said the developers do read the forums so I am posting this here.
Basically this is what happened: (twice!)
I had pre-boot fingerprint authentication and also swipe to power on enabled on my T530.
Everything worked great until I wanted to be sure I discharged the battery all the way by letting the machine power off from a low battery. The way I did this on previous laptops was to just run memtest86 or something until the battery ran out. but since I use the laptop in UEFI only mode memtest86 doesn't work. so I used the built in lenovo memory diagnostics. after the laptop powered off. I turned it on again. and it quickly powered back off. Afterwards the fingerprint reader refused to work for anything other than power on and refused to be connected to by the Lenovo fingerprint software.
I originally thought this was because I had turned it back on and the system was talking to the fingerprint reader as part of start up and didn't complete since the power went right back off again..
that is until I managed to break my replacement fingerprint reader. This time I just ran the memory diagnostics as before until it turned itself off. (and didn't try to turn it back on right afterwards) This time it also bricked the fingerprint reader in such a way that caused it to keep connecting and disconnecting from the USB bus somehow.
My theory is that either the UEFI firmware or the embedded system controller is not finishing the conversation with the UPEK touchchip that puts it into the low power swipe to power on mode when the battery is critically low and is causing the device firmware to become confused (the fingerpritn reader is not just a dumb reader, instead it's basically a small embedded computer). It's very easy to re-produce this problem. and I wish I had a way to just submit a bug report to someone instead of posting to a forum.
I now have a working fingerprint reader and I've disabled swipe to power on, hoping that this wont come up again. (I'm also going to avoid doing the memory test until power off thing too obviously...) Still I think it would be a simple fix to make sure it doesn't attempt to talk to the fingerprint reader as part of shutdown if the battery is low.
I still have the other 2 fingerprint readers if anyone at Lenovo wants to take a look at the state this leaves them in (although it should be very easy to re-produce this in house)
aside from this I'm very happy with my Thinkpad and I plan on getting an extended warranty and to also make my next laptop a thinkpad as well (assuming they don't do someting stupid like get rid of the trackpoint/trackpoint mouse buttons or decide to start making the thinkpad small and flimsy)

Yes I tried that. I also even did research into the upek (now owned by authentec) chip and found a dagnostics utility that also pretty much confirmed that the chip was failing to communicate. (and gave the same information that the lenovo fingerprint reader gave me) The. First one I killed could be seen but was stuck in the swipe to power on mode and wanted to be authenticated to somehow (error is could not authenticate pasport) before it would do anything else. And both the firmware and the fingerprint software had no luck doing so.
The second one I killed behaved differently, It shows up on the usb bus for a few seconds and then dissconnects and then does it all over again forever. In both cases I believe the firmware inside the fingerprint reader is being confused in a a way that is persistent across power cycles. Replacing the reader restores normal operation again. i didnt bother with thee diagnostics tool the second time incase you think I killed them with that. This time around it had problems booting and had to lift up the keyboard and unplug the cable from the palmrest, reboot and disable the fingerprint reader port before plugging the cable back in to restore normal operation to my system. otherwise it would boot only part of the time. (you could also disable pre-boot fingerprint support and it would also boot fine but then you would see a steady log of it attaching and detacthing in both windows and linux, which ofcourse is annoying)
I have saved those two parts and will ship them to you if you want to look at them.
I seem to have a knack of running into strange corner cases like this since I always seem to use my computers/software just different enough from the averge person to run into things the developers didn't consider.
I have no idea if this thing can happen any other way than the system powering off inside the memory test utility. but I would bet it is possible in other cases and might as well be looked into.
I would bet when you try to re-produce it that it can only be re-produced with the swipe to power on feature enabled. am also pretty sure that what my guess is is likely correct, that when the system forces itself off with a low battery either the UEFI firmware, or some embedded controller talks to the chip to enable the swipe to power on feature and it's powering off before the fingerprint reader is ready when the battery is critically low, screwing up the state of the firmware on the fingerprint reader chip. when I was doing searching around I was really hoping there was some vendor tool that could reset the chip, but no such luck at least nothing that's public. UPEK was bought out by authentec and a lot of their site no longer exists, authentec also seems to be bought out by digital persona and shut down much of the authentec site as well, and seem to be only licensing the IP of authentec to certain people.

Ubuntu 13.10 on a T440 - Wifi, Sound, Fingerprint reader and TrackPoint issues

I recently got my t440 and put Ubuntu 13.10 on it and have had a few problems pop up. Hopefully someone here can help, or I will find solutions and post here as things get working again.
Wifi - I have a Thinkpad 11b/g/n 2x2 wireless card. I do not believe there are currently Linux drivers provided for this card. According to thinkwiki, the 1x2 version of the card works with real tek's rtl8192se driver; I have tried to load it with modprobe, but it does not work for this card. There might be a solution to this with ndiswrapper, but I haven't been successful. I have ordered an intel wireless card to replace this one.
*-network UNCLAIMED
       description: Network controller
       product: Realtek Semiconductor Co., Ltd.
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:03:00.0
       version: 00
       width: 64 bits
       clock: 33MHz
       capabilities: bus_master cap_list
       configuration: latency=0
       resources: ioport:3000(size=256) memory:f0400000-f0403fff
Sound - The sound works when ubuntu boots, but usually crashes shortly thereafter. There are some known sound issues with 13.04 and 13.10, but I haven't been successful stopped the problem with their suggestion.
http://itsfoss.com/fix-sound-ubuntu-1304-quick-tip/
http://askubuntu.com/questions/361730/no-sounds-after-upgrade
Fingerprint reader - All previous thinkpads had AuthenTec fingerprint readers; this generation ships with Validity readers. Info on thinkwiki is describes installing fprint, but fprint does not recognize the validity reader. This post looks promising.
http://www.tuxtrix.com/2012/05/how-to-activate-validity-fingerprint.html
TrackPoint - The trackpoint pointer works fine, but lenovo did away with the physical left/middle/right click buttons. The top on the touchpad can be pressed (in windows) for left/middle/right click, but I haven't gotten this functionality enabled in Ubuntu yet. Might be able to fix this in the xorg.conf file
http://www.thinkwiki.org/wiki/Synaptics_TouchPad_driver_for_X

Fingerprint reader- above links do not resolve the problem. fprintd and frprint-demo do not recognize the Validity fingerprint sensor. My issues are the same as described in this post.
Output from lsusb
benjib0t@benjib0t-ThinkPad-T440:~/Downloads/fprint_vfs5011$ lsusb
Bus 001 Device 002: ID 8087:8000 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 004: ID 04f2:b39a Chicony Electronics Co., Ltd
Bus 002 Device 003: ID 0bda:8761 Realtek Semiconductor Corp.
Bus 002 Device 002: ID 138a:0017 Validity Sensors, Inc.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
The device id is 138a:0017. In this fedora forum, a user successfuly gets a 138a:0018 to work.
1) Clone and compile this git repo: https://github.com/maffmeier/fprint_vfs5011.git
git clone https://github.com/maffmeier/fprint_vfs5011.git
cd fprint_vfs5011
sudo apt-get install libusb-1.0-0-dev libnss3-dev libglib2.0-dev libgdk-pixbuf2.0-dev
./configure
make
sudo make install
2) This has installed libprint is /usr/local/lib, but fprintd still does not recognize the device
3) I created a symlink in /usr/lib to the libfprint I compiled, in hopes that fprintd would pick it up, but to no avail
benjib0t@benjib0t-ThinkPad-T440:/usr/lib$ sudo fprintd
Launching FprintObject
** Message: D-Bus service launched with name: net.reactivated.Fprint
** Message: entering main loop
** Message: No devices in use, exit
Maybe I'll try compiling libfprint too...

X1 Carbon Touch Fingerprint reader 'cannot find fingerprint sensor device' e7210005

Hi all,
I've spent far too long trying to solve this by myself, and need to reach out to someone who might have resolved this issue. I've read tons of similar questions online, and rebooted dozens of times after trying many different things.
I have a Carbon Touch 3444-CUU that can't see it's fingerprint reader. It used to work when brand new, but after lots of lenovo and windows updates, it now does not:
I am on Windows 8.1, with all updates.
No problems in device manager.
Touchchip Fingerprint Coprocessor (WBF advanced mode) installed under Biometric devices fine.
Power management set to _not_ turn off device to save power.
The bios is 2.61.
I suspect the problem is very low-level, because even the BIOS cannot find device when trying to set it up.
If I have the lates BIOS, but it can't see the device - what can I do?
Thanks everyone..
Solved!
Go to Solution.

BleachedWhale......which settings you have changed in the BIOS......
It is possible to work-around the issue, but some manual steps are needed:
1. delete "smihlp.sys" from "c:\program files\thinkvantage fingerprint software"
2. run "services.msc" and stop the service "Windows Biometric Service"
3. delete the file "031D23AD-15AF-4e25-B7B3-DE34893097ED.DAT" from "c:\Windows\system32\WinBioDatabase"
4. reboot the computer (important!!)
5. now try to enroll some fingers
This should make it possible to enroll fingerprint and use it to log into Windows, until the bug can be fixed in some future version of BIOS and/or Fingerprint software.
Best regards from Germany....

My HP Probook 450 G0 fingerprint reader is not working WIndows 7

Hello,
I am trying to enable my HP Probook 450 G0 fingerprint reader.... I tried many driver version of validity sensor... and finally i have currently installed the driver and software that are mentioned in following link....
http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/DV4-1240br-FingerPrint-Driver-f...
Both are them working fine (**without any error) But DigitalPersona is showing me the following message on welcome screen.... "The FingerPrint reader is not connected.Connect the reader"....
OS : Windows 7 Professional
What do you say.....is there any compatibiltiy issue or any hardware issue....or if there any driver mismatch, can someone suggest me the supported driver version....
Thanks in Advance

I have the same problem as the original poster, and followed the download link you provided only to encounter the exact same issue. I am using Windows 7 and bought this machine two days ago. I don't understand why this singular process is this problematic. I really miss my ASUS K53E and it's face logon feature.
Perhaps HP should take lessons unless they have something better than this "fingerprint reader." The only consistent feature I am detecting is its inconsistancy. Oh well, I just won't bother using it, or put a sticker over the thing.
If I have to spend more than an hour troubleshooting a feature of medium to low importance then it was a mistake to purchase the machine (but it was a gift sadly), and it was a mistake to implement the feature and release it without making sure it works. Pretty weak HP, but not as bad as Toshiba or Gateway/Acer at least--not that it says much.
Anyone have a legit fix for this annoying issue? Or some third party facial recognition login program instead?

Fingerprint reader not working in IE and saying failed to connect to sensor

Hi all,
I bought a Qosmio x500 10t a couple of months back. For the first couple of weeks i had no probs using the fingerprint reader to log in to windows and to log in to websites in Internet exploer.
All of a sudden it would not work on any website stored. The green banner showed accross the top of site and asked to swipe finger but nothing happened when I swiped. I rebooted and it worked again but not for long before failing. This time a reboot didnt work so i deleted my finger prints and websites and started from scratch. That worked for a couple of attempts before probs started again. And on trying to get into Fingerprint utility it says failure to connect to sensor. So, I did a system restore. It worked for a couple of times again and then same probs. So I found the updated utility software, uninstalled the old and put on the new. Same again, worked for a couple of times then failed.
I could not find anything stuck in the registry but to be on the safe side i did a full system clean back to factory setup using backup discs. Hey presto i thought it had worked. Everything going ok for first 24hrs and then same problems start to occur. Only this time it is also prompting me to enroll fingerprints even though i already have. And when i try to get into the utilioty it says failed to read sensor again.
The fingerprint log on to windows always works as long as i dont close the fingerprint utility down before shutting down. If i do exit the utilty i cant reopen it as it just says failed to connect to sensor. And then i have to unistall and reinstall the utility software. Aty the moment it occasionally works on websites stored but most of the time it doesnt do anything.
Please help. Do I need to send laptop back to Toshiba??

Hi,
*I got a solution* for the problem that the fingerprint sensor "suddenly" does not work any more.
When starting the Toshiba Fingerprint Utility, it says "failed to connect to fingerprint sensor".
Is it possible that just before it stopped working there was a new firewall installed, or firewall settings had been changed?
*In my case, the problem was solved by changing my firewall settings* (Windows 7 Firewall Control) to ALLOW all traffic for
the Authentec Fingerprint Sensor Service (AFSS). It is the file "AtService.exe" in C:\Program files
The reason is simple:
The Toshiba Fingerprint utility communicates with the fingerprint sensor service via TCP/IP.
Therefore, any firewall that blocks traffic on the local computer will block the communication.
*After changing my firewall settings, fingerprint sensor works* on my R700 flawlessly now.

Fingerprint reader problem

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