Fingerprint reader website login for firefox wont work

hey all just trying to figure out this lack of fingerprint reader website login capability for firefox just reimaged my computer and it worked before with firefox but now just works with IE and Chrome

I've watched the video and re-registered several times.  What I find is that:
a) I have some difficulty registering.  With one particular finger, on the first two registration attempts, I got to seven finger strokes but the registration failed after multiple attempts on the eight stroke.  With another finger, I was able to register in eight consecutive strokes.
b) Immediately after registering the two fingers, I locked the screen and try to login again.  Many attempts with the first finger failed.  After 3-4 tries with the second finger, it finally worked.
So I'm willing to believe that the hardware is faulty.  What do I do about it?  If I have to return it to the Lenovo service center, I won't bother.  The convenience of the fingerprint reader is not worth losing the use of the machine for several days.

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