Fingerprint Reader, Window 8 64 Bit and DV7-6c90us

I upgraded to Windows 8 64 right after it came out. My fingerprint reader worked fine all this time. Now it doesn't work at all. I am thinking a recent Windows Update has something to do with it.
I've scoured the forums, tried workaounds, installed old drivers, installed older drivers with Win7 compatability and I CANNOT get the fingerprint reader to work.
Windows Device Manager shows the device with an exclamation mark indicating that the correct drivers are not installed. So, it sees the device. No matter how many new and old device drivers I download, I just cannot get the reader to work in Win 8.
I need some help please.
My model is HP Pavilion DV7-6c-90us
I believe this is an AuthenTec reader. ANd I've been to their site too.
I really miss being able to login to my PC and websites using the fingerprint reader and I'd like that functionality back.
Please help me out here.

Hello cwhaley,
I see that you are having problems with the fingerprint reader on your HP computer. I have a couple of suggestions that may help with this issue.
Here is a link to troubleshooting steps for the fingerprint reader in Windows 8. Follow the steps in the link and let me know what happens.
Here is a link to the drivers for your system, if you need them.
I would uninstall the current drivers for the fingerprint reader and reinstall the drivers from the website. If that doesn't help then you can update the software with this link. It is to the SimplePass software update download.
If I have been helpful or if you’d like to say thanks you can click the white star under my name to give me Kudos. I really appreciate it!
Let me know what happens.
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Hi - I own a HP Pavilion DV7-6B01ED and recently upgraded from W7 Home Premium to W8 Pro. Everything appeared to work fine except for the graphics card I have which now seems to always be on with the fan running, getting hot and running down the battery much more than before. I can not confirm what was reported as the graphics card in W7, but it is reported as the AMD 7000M after the upgrade. My invoice reports that it is a HD6490. Further to this, W8 reported an issue with this device in Device Manager.
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So I've done plenty of things to try to rectify the issue and this includes installing the HP Support Assistant in the hope that this would help with the drivers. Instead of going through all the steps I've undertaken (I've read plenty in this HP forum and outside of the forum) and used certain W7 drivers, installed this that or the other program but unfortunately to no avail. I cannot get the fingerprint reader working and I still have a very hot and noisy laptop.
I'm good enough with OS and device driver installations and happy to get stuck into some unorthodox solutions if needs be. What can I do to resolve these issues?
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Hello AttackofZaq....
Thanks firstly for your reply. I re-installed W8 to start from scratch.
OK, so I thought the AMD driver worked. I had installed it before I posted to the forum but then the problem seemed to have returned. I'll have to play with the settings because just as I type this the fan has started for no reason, same problem as before. Is there any chance Windows Updates in interfering?
Regarding the fingerprint reader - it hasn't helped. In Device Manager I now see Biometric Devices > Validity Sensors (WBF) (PID=0018). Is there some further software I require in order to use the device. I'm going to install SimplePass to see if that's needed.
I'll be back with an update.
chemus79

T500 fingerprint reader - Windows 8.1 fingerprint option missing "enable biometic framework"

Hy,
It's my first post here. I got a LENOVO t500 at work to use and I wanted to try to use finger print auth to log in. Its in a domain, but I got local administrator privileges on it. The machine runs 64bit Windows 8.1 Pro.
The fingerprint reader driver was missing in the first place (windows identified it as a fingerprint sensor but had no driver).
The sensor is an AuthenTec Inc, AES2810. I've tried to install the lenovo driver:
http://support.lenovo.com/en/downloads/ds034486
But received the error message in the subject about I need to enable the biometric framework.
I've also seen
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T420-Windows-8-1-fingerprint-reader/m-p/124...
and downloaded-installed an authentec driver successfully, so now device manager shows it and identifies it as it should..
Well I've went to the group policies as it was suggeseted everywhere on the net and turned on the options.
I've also checked and found a windows services that had biometrics in it : I've set it to auto-start and started it right away.
But even after all of this the fingerprint option is missing in the accounts sign in page in pc settings.
I've restarted the machine multiple times (with the real restart )
Could you please give me a hint?
I've spent a whole day looking for this yesterday..
Have a nice day & Regards,
Steve

Yes, but only after you enroll your fingerprints in the Fingerprint Manager, then Windows will tell you that Biometric logon is not enabled, and then you're given the option of enabling it.
However, for domain machines, this can be enabled thusly:
Goto: Control Panel\All Control Panel Items\Biometric Devices
Click: Change Biometric Settings
Click both:
Allow users to log on to Windows using their fingerprints
and
Allow users to log on to a domain using their fingerprints
Restart the computer.
Click: 'Switch user' at the log on screen and choose the fingerprint icon (this of course requires you to first have added a set of fingerprints to your account)
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Make sure you have the Lenovo UPEK (beta) drivers/utility installed. Go to the ThinkVantage Fingerprint Software utility, under Settings make sure "Use fingerprint scan instead of power-on button" is checked. If you don't have such an option, try uninstalling and reinstalling the "TouchChip Fingerprint Coprocessor" driver.

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Using HP SimplePass Fingerprint Reader (Windows 8): http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c03653209
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NOTE: Do NOT provide the serial number.
If you perform a system restore to a date before the update, does the fingerprint reader work?
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'afternoon.
while checking TVSU today, i was offered an update to the FPR software (v5.9.7.7226).
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Hi eylattouf, welcome to the HP Forums. Thank you for the well crafted question!
So if the Fingerprint driver is not installed, or apparently not being recognized, check the device manager to see if there are any unknown or errored devices listed. You can show hidden devices under the 'View' menu as well. If there are errored or unknown devices, remove them before installing the Validity drivers. After that restart the computer, and install SimplePass.
Here are the drivers for the fingerprint sensor: Validity Fingerprint Sensor Driver
and the SimplePass software: HP SimplePass Identity Protection 2011 Software
As well, here is a generic troubleshooting document, which you can go through to make sure it is set up correctly:
Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)
Let me know if this helps.
TwoPointOh
I work on behalf of HP
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Fingerprint Reader Not Connected

I have an HP ENVY dv6t-7200 CTO Quad Edition Notebook. I recently had a complete system failure and had to reinstall the Windows 8.1 operating system. Naturally, I lost most of my programs (which I have reinstalled). However, I can't seem to get mt fingerprint scanner to work. I've re-installed the SimplePass software as well as the divers. I tried a hard reset and reinstalled the current validity sensor drive. I still can't seem to get the fingerprint reader to come alive. Anyone out there got any suggestions?
This question was solved.
View Solution.

Hi
Please find the link given below might help you to fix your issue.
Troubleshooting a Fingerprint Reader (Windows 8)
Let us know how it goes!
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Manjunath

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Thank you so far!
I never thought your way, which makes sence to me indeed. It just bothered me all the time that the pop up window off the fingerprint reader is very dominant. So with some software it is not easy to insert your password. Do you know which external fingerprint reader the Toshiba TrueSuite Access Manager works with if at all?

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Fingerprint Reader, Window 8 64 Bit and DV7-6c90us

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