Fingerprint scanner not working_Can't re-install fingerprint scanner driver on my dv6-1080el

Hi all!
I'm facing a really annoying issue with the fingerprint scanner on my hp dv6-1080el.
I recently switched to Windows 7 professional 64 bit (3 weeks ago) and installed all the drivers needed (fingerprint scanner included).
After few days in which the systems was perfectly working, following a windows automatic update -I guess- the fingerprint scanner stop working. Then, I tried to re-install the driver (original one downloaded from hp site: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-75502-3&cc=us&dlc=en&lc=en&... but every time I do that, I got this error message:
An error occurred during the installation of assembly
'policy.8.0.Microsoft.VC80.CRT.type="win32policy",version="8.0.50727.762"publicKeyToken="1fc8b3b9a1e18e3b",processorArchiteture="amd64"'.
Please refer to Help and Support for more information.
Obviously, before doing that, I uninstalled the device in the "device manager" and then, once the system is rebooted, windows automatically install (successfully) the driver for the biometric device and according to what written in the device status the device is "working properly".
Actually I cannot even see the fingerprint scanner icon when I log on to the system, so the device is clearly not working.
Can someone tell me how to solve this issue?
Thanks in advance to everybody can help me on this!

Hi @Anni_V
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you updated your system to Windows 7 professional. All was working well until an automated Windows update was installed and now the fingerprint reader is not working.
You have tried to reinstalling the original driver but receive an error when trying to uninstall it.
Would you try deleting the driver and not uninstalling it.
There is also a Digital Persona Fingerprint Reader Software(null) ,have you tried deleting/uninstalling and reinstalling it?
If the issue remains, as it was working until the update was installed you can try a restore or removing that particular update.
Using Microsoft System Restore (Windows 7)
To view the installed updates go to the control panel/programs and features/view installed updates.
If you believe the updates caused the issue you can
If the recovery partition is still intact you could try reinstalling the driver from it. Using Recovery Manager to Restore Software and Drivers (Windows 7)
I hope this helps!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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INFO: ****************************************
INFO: 12/09/2014 13:29:34
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
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INFO: ****************************************
INFO: Current working directory: 'C:\Program Files\Fingerprint Sensor\Drivers'
INFO: Running on path 'C:\Program Files\Fingerprint Sensor\DRIVERS'
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INFO: Install option set: Suppressing Wizard but no OS popups.
INFO: Install option set: legacy mode on.
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INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\program files\fingerprint sensor\drivers\atswpwdf.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf' (Plug and Play).
INFO: Looking for Model Section [AuthentecModels.NTamd64]...
INFO: Installing devices with Id "USB\VID_08FF&PID_2810&REV_1703" using INF "C:\Windows\System32\DriverStore\FileRepository\atswpwdf.inf_amd64_neutral_1157314f3152342c\atswpwdf.inf".
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SUCCESS:RETURN UpdateDriverForPlugAndPlayDevices.
INFO: Installation was successful.
SUCCESS:Install completed
INFO: RETURN: DriverPackageInstallW (0x0)
INFO: Successfull installation of 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf'.
INFO: Returning with code 0x1
INFO: 12/09/2014 13:29:38
INFO: ****************************************
INFO: 12/09/2014 13:41:23
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 12/09/2014 13:41:23
INFO: ****************************************
INFO: 12/09/2014 13:42:03
INFO: Product Version 2.1.0.0.
INFO: Version: 5.1.2600 Service Pack 2
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 2.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 12/09/2014 13:42:03
INFO: ****************************************
INFO: 12/09/2014 13:48:07
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: AMD64.
INFO: Interactive Windows Station
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INFO: ****************************************
INFO: Current working directory: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\NIVO'
INFO: Running on path 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\NIVO'
INFO: User UI Language is 0x409.
INFO: Install option set: Running in quiet mode. Suppressing Wizard and OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Suppressing EULA.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\NIVO\DisplayLinkUsb.inf'.
INFO: Preinstalling 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\nivo\displaylinkusb.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\nivo\displaylinkusb.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\nivo\displaylinkusb.inf' (Plug and Play).
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INFO: No matching devices found in INF "C:\Windows\System32\DriverStore\FileRepository\displaylinkusb.inf_amd64_neutral_e907fbad491ddaa4\displaylinkusb.inf" on the Machine.
INFO: No drivers installed. No devices found that match driver(s) contained in 'C:\Windows\System32\DriverStore\FileRepository\displaylinkusb.inf_amd64_neutral_e907fbad491ddaa4\displaylinkusb.inf'.
INFO: RETURN: DriverPackageInstallW (0xE000020B)
INFO: No matching device was found for 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\nivo\displaylinkusb.inf'. Driver will be installed when plugged in.
INFO: Returning with code 0x100
INFO: 12/09/2014 13:48:15
INFO: ****************************************
INFO: 12/09/2014 13:48:15
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: AMD64.
INFO: Interactive Windows Station
INFO: Command Line: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\ASIX\x64\win7\DpInst.exe /q /se'
INFO: DPInst is a multi-lingual binary.
INFO: ****************************************
INFO: Current working directory: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\ASIX\x64\win7'
INFO: Running on path 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\ASIX\x64\win7'
INFO: User UI Language is 0x409.
INFO: Install option set: Running in quiet mode. Suppressing Wizard and OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Suppressing EULA.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\ASIX\x64\win7\Ax88772.inf'.
INFO: Preinstalling 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\asix\x64\win7\ax88772.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\asix\x64\win7\ax88772.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\asix\x64\win7\ax88772.inf' (Plug and Play).
INFO: Looking for Model Section [USB.NTamd64]...
INFO: No matching devices found in INF "C:\Windows\System32\DriverStore\FileRepository\ax88772.inf_amd64_neutral_eb961649dbff943e\ax88772.inf" on the Machine.
INFO: No drivers installed. No devices found that match driver(s) contained in 'C:\Windows\System32\DriverStore\FileRepository\ax88772.inf_amd64_neutral_eb961649dbff943e\ax88772.inf'.
INFO: RETURN: DriverPackageInstallW (0xE000020B)
INFO: No matching device was found for 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\asix\x64\win7\ax88772.inf'. Driver will be installed when plugged in.
INFO: Returning with code 0x100
INFO: 12/09/2014 13:48:16
INFO: ****************************************
INFO: 12/09/2014 13:48:16
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: AMD64.
INFO: Interactive Windows Station
INFO: Command Line: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\SMSC\x64\DpInst.exe /q /se'
INFO: DPInst is a multi-lingual binary.
INFO: ****************************************
INFO: Current working directory: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\SMSC\x64'
INFO: Running on path 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\SMSC\x64'
INFO: User UI Language is 0x409.
INFO: Install option set: Running in quiet mode. Suppressing Wizard and OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Suppressing EULA.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\SMSC\x64\Driver\net9500-x64-n51f.inf'.
INFO: Preinstalling 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\smsc\x64\driver\net9500-x64-n51f.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\smsc\x64\driver\net9500-x64-n51f.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\smsc\x64\driver\net9500-x64-n51f.inf' (Plug and Play).
INFO: Looking for Model Section [SMSC.ntamd64]...
INFO: No matching devices found in INF "C:\Windows\System32\DriverStore\FileRepository\net9500-x64-n51f.inf_amd64_neutral_550b66a16278e2ac\net9500-x64-n51f.inf" on the Machine.
INFO: No drivers installed. No devices found that match driver(s) contained in 'C:\Windows\System32\DriverStore\FileRepository\net9500-x64-n51f.inf_amd64_neutral_550b66a16278e2ac\net9500-x64-n51f.inf'.
INFO: RETURN: DriverPackageInstallW (0xE000020B)
INFO: No matching device was found for 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\smsc\x64\driver\net9500-x64-n51f.inf'. Driver will be installed when plugged in.
INFO: Returning with code 0x100
INFO: 12/09/2014 13:48:17
INFO: ****************************************
INFO: 01/02/2015 23:01:58
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: AMD64.
INFO: Running under Local System Account
INFO: Interactive Windows Station
INFO: Command Line: '"C:\Program Files\Fingerprint Sensor\Drivers\DPInst64.exe" /SW /LM /SA /F /PATH "C:\Program Files\Fingerprint Sensor\DRIVERS"'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\Program Files\Fingerprint Sensor\Drivers'
INFO: Running on path 'C:\Program Files\Fingerprint Sensor\DRIVERS'
INFO: No valid 'dpinst.xml' file provided.
INFO: Install option set: Suppressing Wizard but no OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Force install if driver is not better.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Program Files\Fingerprint Sensor\DRIVERS\ATSwpWDF.inf'.
INFO: Preinstalling 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\program files\fingerprint sensor\drivers\atswpwdf.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf' (Plug and Play).
INFO: Looking for Model Section [AuthentecModels.NTamd64]...
INFO: Installing devices with Id "USB\VID_08FF&PID_2810&REV_1703" using INF "C:\Windows\System32\DriverStore\FileRepository\atswpwdf.inf_amd64_neutral_8b9c048d5b92211d\atswpwdf.inf".
INFO: ENTER UpdateDriverForPlugAndPlayDevices...
SUCCESS:RETURN UpdateDriverForPlugAndPlayDevices.
INFO: Installation was successful.
SUCCESS:Install completed
INFO: RETURN: DriverPackageInstallW (0x0)
INFO: Successfull installation of 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf'.
INFO: Returning with code 0x1
INFO: 01/02/2015 23:03:02
INFO: ****************************************
INFO: 04/14/2015 17:51:40
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 04/14/2015 17:51:40
INFO: ****************************************
INFO: 04/14/2015 17:52:32
INFO: Product Version 2.1.0.0.
INFO: Version: 5.1.2600 Service Pack 2
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 2.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\Drivers'
INFO: Running on path 'C:\Drivers'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 04/14/2015 17:52:32
INFO: ****************************************
INFO: 04/14/2015 17:53:47
INFO: Product Version 2.1.0.0.
INFO: Version: 5.1.2600 Service Pack 2
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 2.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 04/14/2015 17:53:47
INFO: ****************************************
INFO: 04/14/2015 17:54:24
INFO: Product Version 2.1.0.0.
INFO: Version: 5.1.2600 Service Pack 2
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 2.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 04/14/2015 17:54:24
Anyone have any idea what to do?

Hi @Anni_V
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you updated your system to Windows 7 professional. All was working well until an automated Windows update was installed and now the fingerprint reader is not working.
You have tried to reinstalling the original driver but receive an error when trying to uninstall it.
Would you try deleting the driver and not uninstalling it.
There is also a Digital Persona Fingerprint Reader Software(null) ,have you tried deleting/uninstalling and reinstalling it?
If the issue remains, as it was working until the update was installed you can try a restore or removing that particular update.
Using Microsoft System Restore (Windows 7)
To view the installed updates go to the control panel/programs and features/view installed updates.
If you believe the updates caused the issue you can
If the recovery partition is still intact you could try reinstalling the driver from it. Using Recovery Manager to Restore Software and Drivers (Windows 7)
I hope this helps!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Hello Doug,
I also have a LiDE200 and based on your recent findings I have been checking my user Library for files relating to the scanner, however there does not appear to be anything.
Under the root Library there is the Image Capture folder and inside is the Devices folder which has the Canon IJScanner plugin. This is the ICA plugin which is used by Image Capture and Preview. Also inside the Image Capture folder is the TWAIN Data Sources folder, which houses the LiDE200.ds file that is used by TWAIN applications, such as MP Navigator.
These are the two scanner driver resources and with their location they are available to all users. So with only the admin user account having the error there must be something within the admin library but I haven't been able to find what that could be.
Have you ever had a different model of Canon scanner or even another brand of scanner previously? I know that with a previous Canon scanner that used the CanoScan application, there was a plugin for responding to the buttons being pressed on the scanner. If this application and associated files have been brought across to the new install with you user library, then this may be causing the conflict.
I'll keep poking around today and reply with more if I find anything.
Pahu

Validity Fingerprint Common Driver for Windows 10

Hi,This is a solution. You'll be able to use your fingerprint scanner through Windows Hello without any HP softwares (i didn't even try to use simplepass). I'm running Windows 10.Download and install:http://support.lenovo.com/in/hi/downloads/ds103635 I hope it works also for you

Thanks for posting this..
The driver is working for me on an EliteBook 8570p, though i did have to foce it a bit...
I upgraded from a Windows 7 install (not factory image) to Windows 10 and decided to try out the new build-in OS sensor support. On Win7 I didn't use it because it needed the HP tools installed and that was more bloat then i am comfortable with.. of course the problem is getting the drivers.. Windows seems to have installed a driver which is over 2 years old and doesn't even seem compatible with the OS fingerprint API. I'm not entirely sure whether Win10 is using the same one as Win7, but in any case, driver update didn't find a newer one which was compatible with the OS fingerprint features.
I downloaded and installed the version Lucadebe posted ( Removed link for error in link ). (Note that the installer does seem to dissapear all of a sudden, this is normal i think, it just adds the driver to windows, it won't actually update the device.)
I restarted, but unlike for the other people that wasn't enough in my case. The reason for this was that the posted driver does not actually list the VFS491 as a compatible sensor..
So basically i had 2 options:
1. use the driver (from lenovo) posted by the thread creator which is certified as Win10 compatible, but doesn't officially support my sensor.
2. use an older (but still relatively recent; a few months old) driver (from lenovo) which does support my sensor, but isn't certified as Win10 compatible. There are several versions to chose from here, although NONE from HP..
The first driver does list the newer VFS495 sensor (mine is VFS491), so i figured i'd force it and see if it works, rather than use a slightly older driver (also from Lenovo) not listed as Win10 compatible.
I went into device manager and opened the properties for the biometric sensor. On the driver tab i selected 'Update driver' -> 'Browse local dirvers' -> 'Let me pick from a list of device drivers on my computer'.
Next, because the new driver doesn't actually list my sensor as compatible, i had to uncheck 'Show compatible hardware'.
If you are using the HP provided driver it will by default have a driver selected from manufacturere 'Validity Sensors, Inc.'. They were acquired by Synaptics, so the new driver will be available under 'Synaptics FP Sensors'. I actually installed a number of newer drivers, but the one posted above should be listed as 'Synaptics FP Sensors (WBF) (PID=003d)'. Select it and click next to install..
After installing the newer driver, opening the Sign In options screen suddenly showed an additional header "Windows Hello" with a button to add a fingerprint...
So far, working like a charm.
@PeerOne: I would get the driver from the HP site with the right driver match... IF HP actually bothered providing driver updates. As it is, the only recent drivers for the VFS491 are available through lenovo. I have the HP Softpaq manager installed.. while the application itself got an update for Win10, the only 'driver' still being updated through it is the BIOS. Everything else is ancient...
I find that especially dissapointing because these are generic drivers provided by Synaptics.. the OEMs simply have to repackage them.. but even that's too much of an effort it would seem.
Also, considering windows 7 can upgrade itself to windows 10 in place, there are going to be a lot of people who will need win10 compatible drivers..
It saddens my that we have to rely on another manufacturer to provide us with drivers for HP products... Lenovo is still providing drivers for laptops that are older than mine, even drivers for newer operating systems..
Will definitely have to consider this when we have to replace our current laptops..

Unable to install a software driver for Canon film scanner on mac OSX 10.6

I am unable to install a software driver for a Canon film scanner FS4000US. I have downloaded it from Canon then open the package click the install and it asks for a location namely the Applications folder. Then it says it has been installed re -start etc, but still no driver.
I am using Mac OS 10.6. Any suggestions greatly received. I have repaired/disk and permissions and it still does not work.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Select "/var/log/install.log" from the file list. Post the messages from the last installation attempt, starting from the time when you launched the Installer or Software Update.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

Cannot install scanner driver for Epson 1650 Perfection

This isn't making sense to me. I was running Snow Leopard on another drive and was using my Epson Perfection 1650 scanner just fine. I bought a 2TB drive and installed Snow Leopard and am booting from that now and my scanner isn't recognized. If I try to open the Epson Scan utility, it just quits before it fully opens. I downloaded the scanner driver from Epson's website again and when I try to install it, the installer quits before it is fully open.
I did a Repair Permissions but that didn't help.
I tried manually copying the Epson Scanner Module folder from my Library on the other drive to the Library on this new drive and that didn't help.
I found a webpage on Apple's site listing scanners that are compatible with Snow Leopard and mine is listed. It claims most drivers are installed with the system. If so, how come my scanner isn't working now? But it did work in Snow Leopard on my other drive. I can boot from the other drive and use the scanner now, but I want to be able to use it from this drive.

I have been able to use OmniPage X in Snow Leopard with only one problem. I think it is because I did not try to instal it. It came across with my auto transfer from earlier software/hard drives. It reads documents but does not scan because I haven't transferred over my old twain files. I understand that the OmniPage twain file may not work in Snow Leopard but there is a freeware twain driver which I haven't tried.
So if you are having problems installing OmniPage on your Intel Mac, try copying over the app, (OS9 style) from an older Mac which has an old OSX system on which OmniPage X successfully installed.
I use VueScan to scan pages from my scanner, save the multiple pages as a pdf, open OmniPage and get it to import the pdf file. Then I do steps 2, 3 and 4 manually (though you could do all steps automatically). The result is much better and incredibly accurate text - much better than in the olden days when I could scan directly into OmniPage. The only things occasionally misread are numbers, particularly fractions.
I am scanning two pages at a time and the VueScan OCR, though it otherwise does a quite accurate job, tends to blend the two pages together, so it is not useful for me. It would be far too slow to scan in each page separately.
It's a shame that Caere sold OmniPage to Scansoft. I remember getting regular messages about improved accuracy upgrades and I'd always buy them. Caere cared. Scansoft does not, even though OmniPage still is the best OCR software for the Mac.
If Scansoft is not interested in upgrading OmniPage for the Mac, maybe it should stop hogging it and sell it to someone who would be interested in looking after its users.

Deskjet 2542 all in one error: 'the specified module could not be found' when installing to USB

Installation proceeds OK until the USB cable is connected, when the error message is displayed and installation ceases.
I have successfully istalled and run the printer on another XP PC of a similar age - ie old.
I have upgraded the XP OS to SP3 with numerous updates;
Checked that the USB ports read Data sticks OK;
run a/v and malware programs, including Microsoft Safety Scanner;
checked that USB drivers are up to date;
uninstalled driver software and re-installed with software downloaded from HP;
carried out the procedures detailed in HP Support Forum 4022116
Error message the same.
This is for my elderly neighbour - help please!
This question was solved.
View Solution.

Hi @bodger50,
Welcome to the HP Forums!
I understand that your HP Deskjet 2542 gives you the error: 'the specified module could not be found' when installing to USB, on Windows XP.
I would recommend going through the steps in this post, Re: Install Error "The system cannot find the file specified" (hpzprl40.exe). When you get to the printer install wizard section, just use the full feature software and drivers found at this website, HP Deskjet 2540 All-in-One Printer series Full Feature Software and Drivers. As the printer install wizard is only for Windows 7 and up.
Hope this is helpful, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

How does one install Canon Imageclass mf 4800 scanner driver to imac?

I just purchased a Canon Imageclass 4890 wireless printer for my office. I successfully connected to my wireless network, and I can print from my imac rather new, purchased last year. But for the life of me I can not install the scanner driver, or it just won't take. I spoke with Apple support, but they really could not help me as the problem, apparently, is with the Canon software.
I also run Windows on my mac, and can both print and scan using this OS, although I can not print checks or reports, either in Windows or Mountain Lion.
I replaced my Canon 4680 (which worked fine in all aspects) with this printer because I wanted to free up some desk space and get rid of the USB cable, but this new printer has proved quite a problem so far.

I had the same problem so I called Canon support and they gave me the following instructions:
1. Open the MF Toolbox
2. They will give you the message that "Scanner is unavailable
3. Click the "Scan" button on the device and select "Remote Scan"
4. Click on the "MF ToolBox" next to the Apple on the top left corner of your screen and select "Network Scanner Setting" from the drop down menu
5. Click on the + Button to add a scanner
6. A screen should pop up with your network scanner on it. Select the correct scanner you want to add and close the window.
7. Then click on the "Scanner" tab in the MF Toolbox Mode and you should see your device have been added and start scanning.
These steps worked for me. Hope it helps! Cheers!

How do I install Brother MFC-5840CN scanner driver to eMac OSX?

I've done the installation but the icon doesn't exist to show that the scanner driver was installed. Plus, when I go to open it up from the CD, it asks me to choose an Application to open it. So far, nothing has worked. Do I need to uninstall it however many times I installed it? And/or what am I doing wrong?
The Brother printer is an all-in-one w/photoshop. I feel like I must be skipping a step but instructions are not helpful in troubleshooting this. Any help is greatly appreciated!! And I cannot wait until Monday to call Brother. We need the scanning feature for a school project due Monday.
(And for those of you who offered suggestions to my previous post about which all-in-one printer to buy for an eMac, I thank you very much! For some strange reason, I wasn't notified when your answers came in even though I checked off that box.)
Thanks again!
lablady

a brody,
I'm installing the file from the CD that came w/the Brother printer. It seems to successfully install to a Mac OSX but when I try to install and open up the BrotherTwain.pkg, it asks what application to use to open it. There aren't a lot of choices and so far, the 2 I have tried don't seem to work. Still trying to figure out what step I'm missing. I'm normally quite good at these technical issues.
Thanks,
lablady
What is the name of the file you are attempting to
install the drivers from? If it is a .exe that only
works on PCs. You would be looking for a .pkg, .app,
or .dmg file. If it there are none, please let us
know what they are.

Won't boot after installing scanner driver

I am running Leopard on a MacPro.
I installed a Microtek scanner driver and when it rebooted it just constantly shows the winding gear. It won't go into safe mode, I have tried to use disk warrior and rebuilt the drive, I also tried to do an archival install and it said it cant install... Any other suggestions?

Hi Kyle,
Are you holding down the C key when you boot the MacPro from your restore disk?
See if you can run the Apple Hardware Test: http://support.apple.com/kb/HT2684
You can try booting in Single User Mode:
Home Index
*Starting up in single-user mode*
If you want to troubleshoot the startup sequence of your computer using only UNIX commands, you can start up your computer in single-user mode. You should do this only if you are comfortable with UNIX.
To start up in single-user mode:
Choose Apple menu > Restart, or press the power button if the computer is turned off.
Press Command-S as the computer starts up.
The computer screen is black with standard white text. You can now run the UNIX commands that you want.
In single-user mode, not all functions of Mac OS X are available. To use the Mac OS X interface or other high-level aspects of Mac OS X, you need to start up in the standard mode.
To switch back to the Mac OS X interface, type reboot and press the Return key. The computer restarts and you see the login dialog or the Mac desktop, depending on your login preferences.
Carolyn
Message was edited by: Carolyn Samit

Cant get Canon Lide 50 Scanner Driver to install

Am trying to connect my new imac with OS X 4.2.8 with a Canon scanner which had previously worked well on a windows pc. Have downloaded softwear from Canon but it will not open/run and I get an error message 10660. Is there a compatability issue here

Thanks for your suggestion re Stuffit. Have used this and - yes the files were compressed - did not appreciate Tiger did not come with an expander so had to download. In any even unfortunately despite all this scanner still not working. When trying to open driver am told there is no file associated with it and scanner is not responding. Canon tool box will fire up but will not scan and scanner is not starting up when connected to usb although mac recognises it is plugged in. So the problem seems to be that the driver is installed but it does not know what it is there for and the scanner does not have a driver associated - any thoughts much appreciated

Fingerprint scanner not working_Can't re-install fingerprint scanner driver on my dv6-1080el

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