Fingerprint scanner on Win 7 64-bit slows machine

Brand New Tecra R840. Running Windows 7 Enterprise 64 bit. Any ideas on how to make the fingerprint utility more responsive. There is a 3-10 second lag when trying to log in , or unlock the computer. It scans just fine, but the time between the computer accepting the scan and giving me the green check mark, and the computer unlocking is painfully slow.

There are two different versions of Flash, the '''''ActiveX''''' version for IE and the '''Plugin''' version used by most other browsers.
1.Download the Flash Plugin version setup file from here: 
[http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe Adobe Flash - Plugin version]. 
Save it to your Desktop. 
2. Close Firefox using File > Exit 
then check the Task Manager > Processes tab to make sure '''firefox.exe''' is closed, 
{XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab}
3. Then run the Flash setup file from your Desktop.
4. Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
* On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). 
See this: 
[http://vistasupport.mvps.org/run_as_administrator.htm]

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X200 Tablet Fingerprint Scanner: superb Win 7 OOB Performance

I know some within this community are quite attached to their thinkpad utilities. I, however, am not. I'd prefer solid Out Of the Box OS support instead. For those who feel as I do, I'm happy to announce that the Win 7 driver from AuthenTec is solid and in my eyes, a very elegant alternative to the ThinkVantage utility. As you may know, Win 7 was designed to support biometrics OOB.
Cheers

Can you download something like InSSIDer and check the wifi profile using that software?
Regards,
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May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Fingerprint scanner issue with Win 7 and Satellite Pro A300

SORRY MODEL IS A300.
Upgraded/overlayed Vista to Windows 7 Professional and have found fingerprint scanner not working.
Unable to remove program and wont accept fresh install of fingerprint scanner or even new fingerprint to be scanned. (Old Vista program working in background somehwere?)
Is the fingerprint scanner which was installed under Vista now not compatible with WIndows 7.
There seems to be no upgrades or downloads for Fingerprint Drivers for Windows 7 as yet.
Message was edited by: lasdec1

Hi mate
To be honest I doubt that Win 7 drivers would be published for this oldie.
I mean the Satellite Pro A30 is a older series and even Vista drivers were not published for this model row
I searched on the Toshiba European driver page but I found only the W2k, Win XP drivers for this unit
So if you want to use Win 7 on this notebook, then you need to collect the drivers at your own hand and this would be the same with the fingerprint reader. Maybe the driver designed and released for other series would work.
It looks like Toshiba is in progress of driver release for different series you could take a look to the different series and could try the drivers.

Thinkpad T61 fingerprint scanner not working..

I downloaded drivers for fingerprint scanner ,Am using win 7(32 bit)Its option is available in bios security settings..
but when i enter to operating system and software starts ,I swipe my finger to enroll fingerprint it doesn't work..it says bad quality etc.it shows 0% when i swipe my finger.does any one have suggestions?

I've found it works quite well, but you do have to align your finger in the same position each swipe. What I do is register the same fingers multiple times but from different angles that way it will recognise the finger from different angles. If you can't even get the registration to complete, then you could have a problem. Try swiping slowly and carefully the same way and make sure your finger firmly contacts the clear part of the scanner for the whole swipe. It's easy to skim over it and not make contact since the sensor is recessed in the palmrest.
If it still doesn't work I'd recommend trying a known good sensor. I have some I could send you, but you'd probably be better getting one in your area, but if you can't find one let me know and I'll see about sending you one.
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X205 Win7 Pro Can't see fingerprint scanner

I'm using my X205 with one HDU on vista (ICK, but ok for now till I buy 64 bit win 7) and one on WIN7 Pro 32 bit. The vista side sees and uses the finger scanner o.k., but the WIN7 side (although the driver appears there) doesn't see the fingerprint scanner. Any ideas?
Thanks,
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Ask on the PS forum. Yes, it has in part to do with 32bit vs. 64bit, but just as much as your vendor's driver compatibility on a more generic level.
Mylenium

HP Compaq 6530b Fingerprint scanner Driver update issue

I tried to install a fingerprint scanner driver directly from the support page of my computer(http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=3687781&swItemId=ob_82368_1&swEnvOid=4053... and when I tried to install, I got an error message as follows:
INFO: ****************************************
INFO: 12/09/2014 13:29:34
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: AMD64.
INFO: Running under Local System Account
INFO: Interactive Windows Station
INFO: Command Line: '"C:\Program Files\Fingerprint Sensor\Drivers\DPInst.exe" /SW /LM /SA /F /PATH "C:\Program Files\Fingerprint Sensor\DRIVERS"'
INFO: DPInst is a multi-lingual binary.
INFO: ****************************************
INFO: Current working directory: 'C:\Program Files\Fingerprint Sensor\Drivers'
INFO: Running on path 'C:\Program Files\Fingerprint Sensor\DRIVERS'
INFO: No valid 'dpinst.xml' file provided.
INFO: Install option set: Suppressing Wizard but no OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Force install if driver is not better.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Program Files\Fingerprint Sensor\DRIVERS\ATSwpWDF.inf'.
INFO: Preinstalling 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\program files\fingerprint sensor\drivers\atswpwdf.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf' (Plug and Play).
INFO: Looking for Model Section [AuthentecModels.NTamd64]...
INFO: Installing devices with Id "USB\VID_08FF&PID_2810&REV_1703" using INF "C:\Windows\System32\DriverStore\FileRepository\atswpwdf.inf_amd64_neutral_1157314f3152342c\atswpwdf.inf".
INFO: ENTER UpdateDriverForPlugAndPlayDevices...
SUCCESS:RETURN UpdateDriverForPlugAndPlayDevices.
INFO: Installation was successful.
SUCCESS:Install completed
INFO: RETURN: DriverPackageInstallW (0x0)
INFO: Successfull installation of 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf'.
INFO: Returning with code 0x1
INFO: 12/09/2014 13:29:38
INFO: ****************************************
INFO: 12/09/2014 13:41:23
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 12/09/2014 13:41:23
INFO: ****************************************
INFO: 12/09/2014 13:42:03
INFO: Product Version 2.1.0.0.
INFO: Version: 5.1.2600 Service Pack 2
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 2.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 12/09/2014 13:42:03
INFO: ****************************************
INFO: 12/09/2014 13:48:07
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: AMD64.
INFO: Interactive Windows Station
INFO: Command Line: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\NIVO\DpInst.exe /q /se'
INFO: DPInst is a multi-lingual binary.
INFO: ****************************************
INFO: Current working directory: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\NIVO'
INFO: Running on path 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\NIVO'
INFO: User UI Language is 0x409.
INFO: Install option set: Running in quiet mode. Suppressing Wizard and OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Suppressing EULA.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\NIVO\DisplayLinkUsb.inf'.
INFO: Preinstalling 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\nivo\displaylinkusb.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\nivo\displaylinkusb.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\nivo\displaylinkusb.inf' (Plug and Play).
INFO: Looking for Model Section [Devices.ntamd64]...
INFO: No matching devices found in INF "C:\Windows\System32\DriverStore\FileRepository\displaylinkusb.inf_amd64_neutral_e907fbad491ddaa4\displaylinkusb.inf" on the Machine.
INFO: No drivers installed. No devices found that match driver(s) contained in 'C:\Windows\System32\DriverStore\FileRepository\displaylinkusb.inf_amd64_neutral_e907fbad491ddaa4\displaylinkusb.inf'.
INFO: RETURN: DriverPackageInstallW (0xE000020B)
INFO: No matching device was found for 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\nivo\displaylinkusb.inf'. Driver will be installed when plugged in.
INFO: Returning with code 0x100
INFO: 12/09/2014 13:48:15
INFO: ****************************************
INFO: 12/09/2014 13:48:15
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: AMD64.
INFO: Interactive Windows Station
INFO: Command Line: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\ASIX\x64\win7\DpInst.exe /q /se'
INFO: DPInst is a multi-lingual binary.
INFO: ****************************************
INFO: Current working directory: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\ASIX\x64\win7'
INFO: Running on path 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\ASIX\x64\win7'
INFO: User UI Language is 0x409.
INFO: Install option set: Running in quiet mode. Suppressing Wizard and OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Suppressing EULA.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\ASIX\x64\win7\Ax88772.inf'.
INFO: Preinstalling 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\asix\x64\win7\ax88772.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\asix\x64\win7\ax88772.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\asix\x64\win7\ax88772.inf' (Plug and Play).
INFO: Looking for Model Section [USB.NTamd64]...
INFO: No matching devices found in INF "C:\Windows\System32\DriverStore\FileRepository\ax88772.inf_amd64_neutral_eb961649dbff943e\ax88772.inf" on the Machine.
INFO: No drivers installed. No devices found that match driver(s) contained in 'C:\Windows\System32\DriverStore\FileRepository\ax88772.inf_amd64_neutral_eb961649dbff943e\ax88772.inf'.
INFO: RETURN: DriverPackageInstallW (0xE000020B)
INFO: No matching device was found for 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\asix\x64\win7\ax88772.inf'. Driver will be installed when plugged in.
INFO: Returning with code 0x100
INFO: 12/09/2014 13:48:16
INFO: ****************************************
INFO: 12/09/2014 13:48:16
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: AMD64.
INFO: Interactive Windows Station
INFO: Command Line: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\SMSC\x64\DpInst.exe /q /se'
INFO: DPInst is a multi-lingual binary.
INFO: ****************************************
INFO: Current working directory: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\SMSC\x64'
INFO: Running on path 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\SMSC\x64'
INFO: User UI Language is 0x409.
INFO: Install option set: Running in quiet mode. Suppressing Wizard and OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Suppressing EULA.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\SMSC\x64\Driver\net9500-x64-n51f.inf'.
INFO: Preinstalling 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\smsc\x64\driver\net9500-x64-n51f.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\smsc\x64\driver\net9500-x64-n51f.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\smsc\x64\driver\net9500-x64-n51f.inf' (Plug and Play).
INFO: Looking for Model Section [SMSC.ntamd64]...
INFO: No matching devices found in INF "C:\Windows\System32\DriverStore\FileRepository\net9500-x64-n51f.inf_amd64_neutral_550b66a16278e2ac\net9500-x64-n51f.inf" on the Machine.
INFO: No drivers installed. No devices found that match driver(s) contained in 'C:\Windows\System32\DriverStore\FileRepository\net9500-x64-n51f.inf_amd64_neutral_550b66a16278e2ac\net9500-x64-n51f.inf'.
INFO: RETURN: DriverPackageInstallW (0xE000020B)
INFO: No matching device was found for 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\smsc\x64\driver\net9500-x64-n51f.inf'. Driver will be installed when plugged in.
INFO: Returning with code 0x100
INFO: 12/09/2014 13:48:17
INFO: ****************************************
INFO: 01/02/2015 23:01:58
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: AMD64.
INFO: Running under Local System Account
INFO: Interactive Windows Station
INFO: Command Line: '"C:\Program Files\Fingerprint Sensor\Drivers\DPInst64.exe" /SW /LM /SA /F /PATH "C:\Program Files\Fingerprint Sensor\DRIVERS"'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\Program Files\Fingerprint Sensor\Drivers'
INFO: Running on path 'C:\Program Files\Fingerprint Sensor\DRIVERS'
INFO: No valid 'dpinst.xml' file provided.
INFO: Install option set: Suppressing Wizard but no OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Force install if driver is not better.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Program Files\Fingerprint Sensor\DRIVERS\ATSwpWDF.inf'.
INFO: Preinstalling 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\program files\fingerprint sensor\drivers\atswpwdf.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf' (Plug and Play).
INFO: Looking for Model Section [AuthentecModels.NTamd64]...
INFO: Installing devices with Id "USB\VID_08FF&PID_2810&REV_1703" using INF "C:\Windows\System32\DriverStore\FileRepository\atswpwdf.inf_amd64_neutral_8b9c048d5b92211d\atswpwdf.inf".
INFO: ENTER UpdateDriverForPlugAndPlayDevices...
SUCCESS:RETURN UpdateDriverForPlugAndPlayDevices.
INFO: Installation was successful.
SUCCESS:Install completed
INFO: RETURN: DriverPackageInstallW (0x0)
INFO: Successfull installation of 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf'.
INFO: Returning with code 0x1
INFO: 01/02/2015 23:03:02
INFO: ****************************************
INFO: 04/14/2015 17:51:40
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 04/14/2015 17:51:40
INFO: ****************************************
INFO: 04/14/2015 17:52:32
INFO: Product Version 2.1.0.0.
INFO: Version: 5.1.2600 Service Pack 2
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 2.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\Drivers'
INFO: Running on path 'C:\Drivers'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 04/14/2015 17:52:32
INFO: ****************************************
INFO: 04/14/2015 17:53:47
INFO: Product Version 2.1.0.0.
INFO: Version: 5.1.2600 Service Pack 2
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 2.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 04/14/2015 17:53:47
INFO: ****************************************
INFO: 04/14/2015 17:54:24
INFO: Product Version 2.1.0.0.
INFO: Version: 5.1.2600 Service Pack 2
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 2.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 04/14/2015 17:54:24
Anyone have any idea what to do?

Hi @Anni_V
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you updated your system to Windows 7 professional. All was working well until an automated Windows update was installed and now the fingerprint reader is not working.
You have tried to reinstalling the original driver but receive an error when trying to uninstall it.
Would you try deleting the driver and not uninstalling it.
There is also a Digital Persona Fingerprint Reader Software(null) ,have you tried deleting/uninstalling and reinstalling it?
If the issue remains, as it was working until the update was installed you can try a restore or removing that particular update.
Using Microsoft System Restore (Windows 7)
To view the installed updates go to the control panel/programs and features/view installed updates.
If you believe the updates caused the issue you can
If the recovery partition is still intact you could try reinstalling the driver from it. Using Recovery Manager to Restore Software and Drivers (Windows 7)
I hope this helps!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

The Fingerprint scanner doesn't work on my HP ProBook 6455b

When I got the laptop, it had Windows 7 on it and the hardware was customized so the laptop has 2.8gHz CPU and modified GPU and that's it. It came with the fingerprint scanner, but never worked and I never tried to set it up. Now, I upgarded to Windows 8, and now 8.1 Preview.
Operating System
Windows 8.1 Pro Preview 64-bit
CPU
AMD K10 55 °C
45nm Technology
RAM
4.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
Hewlett-Packard 1455 (Unknown)
Graphics
Generic PnP Monitor (1366x768@60Hz)
ATI video (HP)
Hard Drives
149GB TOSHIBA MK1655GSX (SATA) 36 °C
Optical Drives
hp CDDVDW TS-L633R
Audio
High Definition Audio Device
Now, I installed HP Simplepass, but nothing happens and when I attemp to enter my Windows password, it says "invalid". I checke Device Manager and it says under Biometric Scanner, Validity Scanner, and updated it.
Please help and let me know if you have any suggestions; it would make an even better birthday, especially being 6000miles away from home as a student-ambassador for Germany (Congress Bundestag Youth Exchange)-US State Department/CB
Kind Regards,
cessnapilot36

Hi,
See if you can access the notebook in Safe Mode as follows.
Shut down the notebook. Tap away at f8 as you start the notebook to enter Windows Recovery Console. Use the arrow keys to select Safe Mode and hit enter.
If you can access your Admin account in this mode, click the Start Menu, click All Programs, click Accessories, click System Tools and launch System Restore. Pick a restore point before the SimplePass update and then proceed with the restore process. When complete, Windows will reboot as normal. See if your original password/finger scan now works.
Hope it works..
**Clicking on the Kudos! white star is a nice way to say thank you on any post that helped you or resolved the problem.**
**Selecting "Accept as Solution" for a reply that solves your issue helps others who are searching the web for an answer**

Can't Log in to Windows using the fingerprint scanner.

Hi,
I've had my HP ENVY MJ-j120dx Coe i7 (Windows 8.1 64-bit), product number E8A11UA#ABA for about a year now, and I did a full system wipe using the recovery software that was built in. Before the wipe the fingerprint scanner worked perfectly, however after the wipe the built-in fingerprint scanner no longer works for me to log-in to windows. The device is listed in the manager and is functioning fine. I can use it to scan my fingerprint and register it in the Accounts tab of PC settings. However it does not work to unlock windows. I don't have the message about fingerprint sign-in has been disabled or anything. And I can use it with HP Simple Pass and it works fine, the light to the left of the scanner lights up. But when I try to sign-in to windows it doesn't light up at all or register that I'm swiping my finger acrossed it. Any suggestions to a solution?

Load the default settings in the BIOS, shut down the notebook and then restart it and go back into the BIOS to ensure that the Biometric sensor (fingerprint scanner) has been ebabled.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Window 7 32 bit client machine dot net exe running in IE8 or IE9 from server security warning file download issue

Help me in the issue, Asp dot net exe which run from server in IE 8 window 7 32 bit client machine show security file save download message. This app was running fine if we don't apply any window 7 or IE8 patches. same issue when running in
IE9. I already run the caspol, add the server link to trusted site with low security. I wonder why it was working fine without any patches.
I just found that client machine win 7 32 bit has dot net 4.5.1 installed when updated all the patches. after uninstall the dot net 4.5.1. the application worked fine. now I wonder what are the settings need to change to run the application with dot net 4.5.1
installed on machine. as Microsoft always has these things in window updates. thanks in advance.

Hi Gparhar,
In case you are posting on .NET setup forum, I suspect it is not the right forum for your issue, we talks about "setup and deployment of .NET Framework.", if you have problem on installing and uninstalling .NET 4.5.1, we can share you some advice.
For your specific case, I recommend you consult ASP.NET forum instead:
http://forums.asp.net/
Regards,
Barry Wang
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
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Sometimes when I unlock my 5s using the fingerprint scanner it takes a blank picture!

I'm a bit puzzled by this one, but one occassioin when I'm using the fingerprint scanner to perform an unlock from the phone being asleep, it will snap a picture of the black screen and save it in the photos. I hear the shutter sound and that's how I know it has occured. Very randomly, but I do notice that when it does happen, it seems like it's when I hold the button down (as if I was going to call up Siri) a bit longer, but not long enough to bring Siri to my attention. It's hard to reproduce the problem on command, but it's something that will happen at least once a day.
Anyone else have this happen?

Seriously?!! Nobody elese is having this problem?!! I must have a defective phone! It does this about half the time I use the fingerprint scanner to perform a wake from sleep/unlock!

Fingerprint scanner not working_Can't re-install fingerprint scanner driver on my dv6-1080el

Hi all!
I'm facing a really annoying issue with the fingerprint scanner on my hp dv6-1080el.
I recently switched to Windows 7 professional 64 bit (3 weeks ago) and installed all the drivers needed (fingerprint scanner included).
After few days in which the systems was perfectly working, following a windows automatic update -I guess- the fingerprint scanner stop working. Then, I tried to re-install the driver (original one downloaded from hp site: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-75502-3&cc=us&dlc=en&lc=en&... but every time I do that, I got this error message:
An error occurred during the installation of assembly
'policy.8.0.Microsoft.VC80.CRT.type="win32policy",version="8.0.50727.762"publicKeyToken="1fc8b3b9a1e18e3b",processorArchiteture="amd64"'.
Please refer to Help and Support for more information.
Obviously, before doing that, I uninstalled the device in the "device manager" and then, once the system is rebooted, windows automatically install (successfully) the driver for the biometric device and according to what written in the device status the device is "working properly".
Actually I cannot even see the fingerprint scanner icon when I log on to the system, so the device is clearly not working.
Can someone tell me how to solve this issue?
Thanks in advance to everybody can help me on this!

Hi @Anni_V
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you updated your system to Windows 7 professional. All was working well until an automated Windows update was installed and now the fingerprint reader is not working.
You have tried to reinstalling the original driver but receive an error when trying to uninstall it.
Would you try deleting the driver and not uninstalling it.
There is also a Digital Persona Fingerprint Reader Software(null) ,have you tried deleting/uninstalling and reinstalling it?
If the issue remains, as it was working until the update was installed you can try a restore or removing that particular update.
Using Microsoft System Restore (Windows 7)
To view the installed updates go to the control panel/programs and features/view installed updates.
If you believe the updates caused the issue you can
If the recovery partition is still intact you could try reinstalling the driver from it. Using Recovery Manager to Restore Software and Drivers (Windows 7)
I hope this helps!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Probook 4540s: Fingerprint Scanner Not Working

Hi,
Problem: Fingerprint Scanner - Windows log in does not give option to log in via fingerprint scanner.
Overview: After installing fingerprint drivers from the HP site and using the HP Protect Tools to successfully enroll fingerprint, I tried logging in via this method but the windows log in screen does not display this option. Device manager correctly identifies and shows the fingerprint sensor - however, the control panel says no biometric devices detected.
I really need help in sorting out this issue. Details of what steps I took trying to make the scanner work are given below.
Specs:
1) Probook 4540s
2) Windows 7 64-bit
3) i5-3210m, 1Gb Hd 7650m, 4 Gb 1333Mhz, 750Gb 5400rpm, VFS 491 Fingerprint scanner.
Details of the problem and steps I took to install drivers:
After a fresh installation of Windows 7, I went to the HP driver site to download the latest drivers for Probook 4540s:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5229457&...
I installed the drivers in roughly this order:
1)realtek ethernet controller drivers,
2)audio drivers,
3) the chipset and USB 3.0 drivers (but not the Intel MEI driver)
4) Intel video driver: faced an issue such that drivers were not being allowed to install. After disabling switchable graphics in the bios, I was able to get these drivers to install.
5) AMD video drivers: installed after the intel HD graphics driver - installed but Catalyst Control Center was not being displayed. So I re-enabled switchable graphics in BIOS, re-installed these drivers and CCC was now available.
6) HP hotkey support
7) HP universal camera driver
8) Validity Fingerprint sensor
9) Synaptics Touchpad driver
10) Atheros wifi & bluetooth
11) Jmicron card reader
After driver installation, I installed the HP Protect Tools. After prompting for a PC reboot - which I did - it asked for setup of security etc.. Part of this pocess was the enrolling of my fingerprints - successful. However, upon log off/ restart of windows, an option to log in with the fingerprint scanner did not appear in the Windows log in screen.
I opened the Control Panel, and found there was no biometric devices tab, even though device manager showed biometric device and validity sensor (VFS 491). I then proceeded to uninstall HP protect tools and the validity driver for the fingerprint sensor, then made sure these services were running:
-Credential Manager
-Remote Procedure Call (RPC)
-DCOM Server Process Launcher
-RPC Endpoint Mapper
-Windows Biometric Service
-Plug and Play
Then as suggested in another forum post, I first installed this :http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55109.exe and then the validity drivers from 4540s drivers page, and then HP Protect Tools.
After reboot HP Protect Tools as before would enroll my fingerprints, but again no prompt at windows login came to log in with fingerprint. However, one change after the installtion of http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55109.exe was that in control panel there is now a tab for biometric devices; however, it says that windows did not find any biometric devices installed. An image is attached showing both the device manager and the control panel!
Please HP provide a solution. Thanks!
This question was solved.
View Solution.

Ok problem solved. I dont know whether it is related to the installation of HP windows 7 Essential System Updates and Intel MEI driver or not - but I did install these.
What really worked without doubt was this - > install both the fingerprint drivers and then the HP Protect Tools. Once rebooted, open HP Protect tools, then go to administration in the bottom right corner -> Administrative Console ->Increase System security -> tick windows login security and your done. Now you will be able to log in via enrolled fingerprints.

HP Pavilion dv6-6135DX Fingerprint Scanner not Working

1. Product Name and Number
HP Pavilion DV6-6135DX
2. Operating System installed (if applicable)
Windows 7 64-bit
3. Error message (if any)
Fingerprint scanner shuts down. After an hour or so, the fingerprint scanner shuts down. I've owned this laptop for about 3 months and it has only started recently. Could someone tell me how to keep the fingerprint scanner always on?

I have the same problem with mine. I called HP support and they made my update bios along with updating the finger print scanner drivers. This seemed to work for a week then it started shutting down again so my problem is still unsolved aswell.

HP dv-7 Fingerprint Scanner Problems

Recently, my fingerprint scanner stopped working to log me into browsers. It still works for the initial log-in, however, so I know it's functioning, it just won't recognize Google Chrome for some reason.
I updated my fingerprint scanner and yet I'm still having the same issues. My default broswer is Google Chrome, I've made sure the extension is working, but nothing's changing it. The pop-up for the fingerprint scan whenever I get to a log-in page is only working with Internet Explorer, which I'd rather not use if I can avoid it.
Any help would be appreciated. Some suggestions I've read said I might need to un-install and re-install my fingerprint software-if I do so, I'm guessing it won't retain all my passwords/webcards?
Also, if this is in the wrong section, I apologize. It's been a trying day.

No more ideas on this side.
I did pull up a new installation of Chrome and I did poke at it a bit - does not work for me, either.
I am not a regular Chrome user -- I might be missing something, though I think it did work a few weeks ago. ?
I would recommend that you try Firefox, perhaps last week's version (or older). Yeah, I know... "Eeew, different browser." Firefox works with SimplePass. It is fairly rock-solid in my experience. You may have to turn off Hardware Acceleration if you use version 17 or beyond. The latest FF version is way past V17.x by now.
If I think of anything else useful, I will post back.
I am sorry I was not able to help.
Reminder: Keep your Webcard Export updated!
Edits:
Forgot this: The extra little SimplePass icon in the Chrome ribbon can be removed in the Chrome Settings (that set of horizontal bars on the right side of the page along the ribbon). Look in Extensions, you may have two SimplePass entries -- the more recent one, or either one, can be removed by just clicking next to the entry on the tiny Trashcan.
Will that fix it? Doubtful. I had two entries in Extensions after having "added" the SimplePass Extension again, though I never did actually see the extra icon in the ribbon.
One thing you might try, just in case: Disable the Extension, log out and reboot the system, then come back into Chrome and enable the Extension again.
I think the issue might be deeper than a simple Extension error -- I wish I know what is wrong with it.
Kind Regards,
Dragon-Fur

HP pavilion dv7 can't get fingerprint scanner working

Hey I just got a HP Pavilion dv7 Laptop and I can't the finger print scanner working.
I have installed HP SimplePass, and I was wondering if there is something more I need to do to get it working.

Hello @rwalker573,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you cannot get the fingerprint scanner on your notebook computer to work. Have you completed all of your HP and Windows updates on your computer? I would be happy to help you, but first I would encourage you to post your product number for your computer. Below is a is an HP Support document that will demonstrate how to find your computer's product number. In addition, it will also help if you indicate which operating system you are using; and whether your operating system is 32 or 64 bit. The more information you can provide, the better!
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!
Cheers!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Fingerprint scanner on Win 7 64-bit slows machine

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