Fingerprint scanner screwed up

OK, so I'm new to this. First off, I'm not a computer expert, and do not even know what a "driver" is. I just don't understand how I bought this laptop in part because of the fingerprint scanner, and now I can't use it unless I'm turning the computer on from off. It doesn't work when I'm turning the computer back on from sleep mode. I've browsed these forums and all I'm reading about is a bunch of extra stuff to download. I just want to change a setting so it will work properly. Please help! I bought this laptop expecting to be able to scan in easily, without having to type my password in. I expected that it would work when I bought it, without the need to download a bunch of additional things. How do I make my laptop work as originally advertised? I repeat, I'm not a computer expert. I don't know how to get to "device manager" or many other things I see on these forums. I just need an easy, step-by-step solution to make the scanner work even when I open my computer back up from sleep. Please help this disgruntled customer!!!!!!!!

Disgruntled56
Welcome to the HP Community Forum.
You did not provide your new notebook's precise Product Name .
Commentary
I would guess you are running the latest Series 8 HP SimplePass program -- the version with which I am only a bit familiar, and not at all enthusiastic.  The lack of enthusiasm is a personal issue, alas, and based entirely on my opinons. 
Series 8 does not always respond to fixes in the same way as does its older counterpart, the robust and sturdy Series 6 HP SimplePass by AuthenTec.    Should that be the case in this instance, you have my apologies and sympathy.
Regardless of Series, the following may help with the "cannot wake from sleep" issue:
Open the file > Click on Download > Click “Open in Adobe Reader”
Instructions to Upgrade HP SimplePass
See the Section titled:
Device Power Setting – Wake Up!
(Page 12, at writing)
===========================================================================
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Click Accept as Solution when the Answer provides a Fix or Workaround!
Kind Regards,
Dragon-Fur

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