Fingerprint Scanner/Support Chat
BTW: Second Hand computer, been wiped and OS and basic drivers installed So, at first I was looking into the touch buttons at the top of the keyboard, then I found out that this laptop had a fingerprint scanner. So, I looked into it, and couldn't find anything really on how to activate it. I decided to talk to an HP support rep, and found out the computer warranty expired April of 2014, and somehow, I got into a chat and the rep told me to boot the computer into BIOS. I looked up how to, and did it, but was faced with a password. I asked my uncle, who gave me the laptop and works on computer as his job, and he said to talk to a rep again and say that I don't know the BIOS password or how to reset it. But now, since I don't have a warranty, I can't remember how I got into a chat and can't figure out how. Tl;dr: Basic Questions: How to reset BIOS password and I guess how (If I can) to get back into a rep chat.
Hi
Hard Reset:
Sometimes all you need to do is kick the computer. This method works for a variety of connection and ‘stuck’ program issues.
Disconnect all external devices first.
Remove AC power and the battery
Press and hold power button for at least 30 seconds
Reinstall only AC power for first startup See Note
Power on - Log in
Next time you shut down the system, reinstall battery.
Note: You can ignore the bit about leaving the battery out. If you like, reinstall battery the first time and be done with it.
Open a web browser and go to hp.com , select SUPPORT & DRIVERS . When prompted, enter your product number , select the current Operating System and then expand the Software - Security listing. The access manager software is listed update the drivers
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath
Similar Messages
-
Fingerprint Scanner no longer working in Windows 10
Hi, I just updated from Windows 7 to the Windows 10 technical preview (10130). The fingerprint scanner on my laptop no longer works. In Windows 7 when I used it with LastPass, it worked well. Now, it does not seem to register a swipe. I tried to grab the latest drivers from the HP support site, but that did not seem to solve the issue. Product number: A3E82AV Thanks.
Hi , I understand that you are having some troubles with the fingerprint reader on your system, after installing the Windows 10 tech preview. You may want to try updating to the current build which is 10162. Each update tends to have a series of fixes and new features, ( and sometimes a few more issues). Currently the only drivers for Windows 10 tech preview, are a part of the operating system. Also please read the following post Welcome to the HP Windows® 10 Technical Preview discussion board. by . It includes general information about the Tech Preview as well as links to the various Microsoft pages for preview. Also if you wish to get the free upgrade to the release version of Windows 10, when it comes out, you will probably want to go back to your original factory operating system, to qualify for it. I hope this helps.
-
Lenovo B570 Fingerprint scanner not responding/is gone and other issues
Hi,
I've been having some issues lately with my laptop. It comes with a fingerprint scanner, but as of yesterday is stopped working. Normally I can login by swiping my finger, but now it doesn't even show up. It usually has 3 users slots on the login screen. Mine, my sisters, and another slot for the fingerprint scanner. Now that third one doesn't even show up. My fingerprint scanner isn't reading anything at all, nor is it even showing up in many places. I have no idea what could have caused this. Any help?
I'm running Windows 7 64bit on my Lenovo B570.
I'm not sure if it's related, but when I went to check my drivers to see if it was a driver issue, I found that a bunch of hardware was not working due to driver issues. They wouldn't let me update, giving me a Code 31 error, saying that the file could not be found. The ones that aren't working are listed below.
Microsoft 6to4 Adapter
Microsoft ISATAP Adapter
Teredo Tunneling Pseudo-Interface
WAN Miniport (IKEv2)
WAN Miniport (IP)
WAN Miniport (IPv6)
WAN Miniport (L2TP)
WAN Miniport (Network Monitor)
WAN Miniport (PPPOE)
WAN Miniport (PPTP)
WAN Miniport (SSTP)
If anyone could help me fix this, I would be eternally grateful.Hi
Welcome To Lenovo Community
We are really sorry to hear about the issue you are experiencing .Please try the following
Please Load Bios defaults , save and exit
Load windows , Login to your sisters account and check if it is diplaying the same unknow devices or driver missing devices
Log Off login to your account and uninstall all the drivers listed under others or with yellow astrick mark
Go to control panel , Programs & features Uninstall Bio Access utility
Download latest drivers, Bios, Bio Access from support site and update .
http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?DocID=HT073117
Have a check and let us know the results
Hope This Helps
Cheers!!!
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with Kudos!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter! -
T430 doesn't resume correctly via fingerprint scanner
Hello, I have a pretty new T430 and occasionally (about 30% of time time) when I try to resume from hiberation or sleep via the fingerprint scanner, it will start to boot, maybe even show the desktop for a brief second, but then stop on a black screen. The cursor is visible and active, the fan and drive are running, but that's it. The only thing I can do is hold down the power button to force a shut down and boot again.
I'm running Windows 8, and I hoped that downloading the new driver from http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS029769 would fix this, but it hasn't. Any thoughts would be appreciated.
Thanks.I posted the same exact issue yesterday, but somehow my post is gone.
I have a T510 and mine constantly does this (every time, never fails). I've uninstalled and reinstalled the drivers multiple times with no resolution. When I do a fingerprint login, it logs me in, shows the desktop and all active content/windows, and then goes right back to the fingerprint screen.
The only way to get it to "stick" (not go right back to the lock screen) is to quickly click and focus the mouse on some application/area within the desktop, as soon as it's visible for the split second that it's shown.
*NOTE*: Mine happens on login, not just resume. If my screen is locked because of idle and I try to log back in using the fingerprint reader this happens every time. -
Is there a fingerprint scanner in the next iPad?
Hello,I want to know that if will there a fingerprint scanner on the next iPad or not?
What do you expect?Apple does not comment on unannounced products and this forum is for support for people with existing products, not speculation. But there are plenty of Apple sites on the web you with forums suitable for speculation so try googling.
-
Solution for fingerprint scanner failure after ThinkVantage upgrade!
Hi Everyone,
I keep seeing a number of posts about problems with the fingerprint scanner after you let the ThinkVantage updater run and update the fingerprint software. I found a solution last week and it has been working flawlessly since then. I posted it here:
http://forums.lenovo.com/lnv/board/message?board.id=T_Series_Thinkpads&thread.id=19388
However here is are the details:
I ran into the same problem, however I found a solution that has worked for me. I went into the control panel and open programs and features. What I noticed was that there were two different versions of the fingerprint software installed. I uninstalled both of them, rebooting when required until they were gone. I then downloaded the latest version of the fingerprint software from here: http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-70598
After installing it, my scanner is working like a charm! Hopefully this helps you out as well!
Cheers!
ChrisLooks like some magic (i.e., simple full system restart) helped. After that ACPI looks normal. Some errors still are in dmesg, but seemingly not critical.
-
Fingerprint scanner not working_Can't re-install fingerprint scanner driver on my dv6-1080el
Hi all!
I'm facing a really annoying issue with the fingerprint scanner on my hp dv6-1080el.
I recently switched to Windows 7 professional 64 bit (3 weeks ago) and installed all the drivers needed (fingerprint scanner included).
After few days in which the systems was perfectly working, following a windows automatic update -I guess- the fingerprint scanner stop working. Then, I tried to re-install the driver (original one downloaded from hp site: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-75502-3&cc=us&dlc=en&lc=en&... but every time I do that, I got this error message:
An error occurred during the installation of assembly
'policy.8.0.Microsoft.VC80.CRT.type="win32policy",version="8.0.50727.762"publicKeyToken="1fc8b3b9a1e18e3b",processorArchiteture="amd64"'.
Please refer to Help and Support for more information.
Obviously, before doing that, I uninstalled the device in the "device manager" and then, once the system is rebooted, windows automatically install (successfully) the driver for the biometric device and according to what written in the device status the device is "working properly".
Actually I cannot even see the fingerprint scanner icon when I log on to the system, so the device is clearly not working.
Can someone tell me how to solve this issue?
Thanks in advance to everybody can help me on this!Hi @Anni_V
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you updated your system to Windows 7 professional. All was working well until an automated Windows update was installed and now the fingerprint reader is not working.
You have tried to reinstalling the original driver but receive an error when trying to uninstall it.
Would you try deleting the driver and not uninstalling it.
There is also a Digital Persona Fingerprint Reader Software(null) ,have you tried deleting/uninstalling and reinstalling it?
If the issue remains, as it was working until the update was installed you can try a restore or removing that particular update.
Using Microsoft System Restore (Windows 7)
To view the installed updates go to the control panel/programs and features/view installed updates.
If you believe the updates caused the issue you can
If the recovery partition is still intact you could try reinstalling the driver from it. Using Recovery Manager to Restore Software and Drivers (Windows 7)
I hope this helps!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! -
HP ENVY 17 G0U21AV - Is there a way to disable the Fingerprint Scanner?
I am using an HP ENVY 17 G0U21AV Windows 8.1.
This model came with a fingerprint scanner in the lower left of the computer. While this seems like a nice feature, it's not one that I am planning on using (I use LastPass for my passwords). I keep accidentally running part of my palm over the scanner which will bring up the screen for HP SimplePass. This can come up at the most inopportune moments, and it can get quite annoying trying to always conciously avoid the fingerprint scanner.
Is there any way to disable the fingerprint scanner?
Thanks.
This question was solved.
View Solution.@DSWJoshua,
Thanks for posting. You can disable the fingerprint reader. To be thorough, I will provide steps to disable the driver itself, and Biometric support, so you don't have to worry about it later.
To disable the Driver, go to Control Panel, then Device Manager. Expand Biometric devices. Right-click on the Validity sensor and Uninstall.
To turn off biometric support, go to Control Panel, then Biometric devices. Uncheck Allow users to log on to Windows using their fingerprints and then save it.
**TechWars**
Please click the "Thumbs-Up" on the left to show appreciation. Please click "Accept as Solution" if I helped you out.
**TechWars** does not work for HP -
Why won't Firefox 4 allow me to use my fingerprint scanner on my laptop?
I have an HP laptop with a built in fingerprint scanner. With previous versions of Firefox I was able to use that to log on to websites that require a username and password. However, I just downloaded Firefox 4 today and this new version will not allow me to use the fingerprint scanner. Can this be fixed?
Hello Tdp86,
It sounds like you are having an intermittent issue where you are unable to access your movies, and you cannot play them at all. I want to recommend starting by signing out of the iTunes store in settings:
From the main Apple TV menu, choose Settings > iTunes Store.
From: How to rent a movie from the iTunes Store on Apple TV
http://support.apple.com/kb/ht1498
Then restart the Apple TV:
Restart your Apple TV by selecting Settings > General > Restart.
From: Apple TV: How to restart your Apple TV
http://support.apple.com/kb/ht3180
Then test the issue again and see if it works correctly, and consistently.
Thank you for using Apple Support Communities.
Regards,
Sterling -
HP Probook 4540s: Fingerprint Scanner Not Working
Hi,
Problem: Fingerprint Scanner - Windows log in does not give option to log in via fingerprint scanner.
Overview: After installing fingerprint drivers from the HP site and using the HP Protect Tools to successfully enroll fingerprint, I tried logging in via this method but the windows log in screen does not display this option. Device manager correctly identifies and shows the fingerprint sensor - however, the control panel says no biometric devices detected.
I really need help in sorting out this issue. Details of what steps I took trying to make the scanner work are given below.
Specs:
1) Probook 4540s
2) Windows 7 64-bit
3) i5-3210m, 1Gb Hd 7650m, 4 Gb 1333Mhz, 750Gb 5400rpm, VFS 491 Fingerprint scanner.
Details of the problem and steps I took to install drivers:
After a fresh installation of Windows 7, I went to the HP driver site to download the latest drivers for Probook 4540s:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5229457&...
I installed the drivers in roughly this order:
1)realtek ethernet controller drivers,
2)audio drivers,
3) the chipset and USB 3.0 drivers (but not the Intel MEI driver)
4) Intel video driver: faced an issue such that drivers were not being allowed to install. After disabling switchable graphics in the bios, I was able to get these drivers to install.
5) AMD video drivers: installed after the intel HD graphics driver - installed but Catalyst Control Center was not being displayed. So I re-enabled switchable graphics in BIOS, re-installed these drivers and CCC was now available.
6) HP hotkey support
7) HP universal camera driver
8) Validity Fingerprint sensor
9) Synaptics Touchpad driver
10) Atheros wifi & bluetooth
11) Jmicron card reader
After driver installation, I installed the HP Protect Tools. After prompting for a PC reboot - which I did - it asked for setup of security etc.. Part of this pocess was the enrolling of my fingerprints - successful. However, upon log off/ restart of windows, an option to log in with the fingerprint scanner did not appear in the Windows log in screen.
I opened the Control Panel, and found there was no biometric devices tab, even though device manager showed biometric device and validity sensor (VFS 491). I then proceeded to uninstall HP protect tools and the validity driver for the fingerprint sensor, then made sure these services were running:
-Credential Manager
-Remote Procedure Call (RPC)
-DCOM Server Process Launcher
-RPC Endpoint Mapper
-Windows Biometric Service
-Plug and Play
Then as suggested in another forum post, I first installed this :http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55109.exe and then the validity drivers from 4540s drivers page, and then HP Protect Tools.
After reboot HP Protect Tools as before would enroll my fingerprints, but again no prompt at windows login came to log in with fingerprint. However, one change after the installtion of http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55109.exe was that in control panel there is now a tab for biometric devices; however, it says that windows did not find any biometric devices installed. An image is attached showing both the device manager and the control panel!
Please HP provide a solution. Thanks!
This question was solved.
View Solution.Ok problem solved. I dont know whether it is related to the installation of HP windows 7 Essential System Updates and Intel MEI driver or not - but I did install these.
What really worked without doubt was this - > install both the fingerprint drivers and then the HP Protect Tools. Once rebooted, open HP Protect tools, then go to administration in the bottom right corner -> Administrative Console ->Increase System security -> tick windows login security and your done. Now you will be able to log in via enrolled fingerprints. -
HP Pavilion dv6-6135DX Fingerprint Scanner not Working
1. Product Name and Number
HP Pavilion DV6-6135DX
2. Operating System installed (if applicable)
Windows 7 64-bit
3. Error message (if any)
Fingerprint scanner shuts down. After an hour or so, the fingerprint scanner shuts down. I've owned this laptop for about 3 months and it has only started recently. Could someone tell me how to keep the fingerprint scanner always on?I have the same problem with mine. I called HP support and they made my update bios along with updating the finger print scanner drivers. This seemed to work for a week then it started shutting down again so my problem is still unsolved aswell.
-
HP pavilion dv7 can't get fingerprint scanner working
Hey I just got a HP Pavilion dv7 Laptop and I can't the finger print scanner working.
I have installed HP SimplePass, and I was wondering if there is something more I need to do to get it working.Hello @rwalker573,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you cannot get the fingerprint scanner on your notebook computer to work. Have you completed all of your HP and Windows updates on your computer? I would be happy to help you, but first I would encourage you to post your product number for your computer. Below is a is an HP Support document that will demonstrate how to find your computer's product number. In addition, it will also help if you indicate which operating system you are using; and whether your operating system is 32 or 64 bit. The more information you can provide, the better!
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!
Cheers!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping! -
Does any body know how to connect the fingerprint scanner using jmf is it p
Hai,
I am not getting how to connect the fingerprint scanner how we can do it is it possible for device independent application
If any body knows anything about this please mail me its very urgent for me
hope u will be able to tell me something about this .
Regards
K Naveen KumarHi,
Fingerprint scanners are not popular enough devices to be supported by Java yet. There's no general API or Java interface for it.
Each manufacturer of a fingerprint device will probably just ship their own drivers or SDKs. More than likely DLL's, so you'd need to write some JNI to call them.
If you want to allow your application to work with multiple devices, you will have to design it to do that. Ie. write a general "Fingerprint" interface, and write a class which implements that interface for each device you want to support.
Eg.
public interface FingerPrintAPI
public void initialiseScanner ( )
throws MyScannerException;
public byte[] getFingerPrint ( )
throws MyScannerException;
public double getMatchProbability ( byte[] fingerprint1, byte[] fingerprint2 )
throws MyScannerException;
public void closeScanner ( )
throws MyScannerException;
}I haven't used a fingerprint device at all, but that's how I would approach it.
regards,
Owen -
HP Compaq 6530b Fingerprint scanner Driver update issue
I tried to install a fingerprint scanner driver directly from the support page of my computer(http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=3687781&swItemId=ob_82368_1&swEnvOid=4053... and when I tried to install, I got an error message as follows:
INFO: ****************************************
INFO: 12/09/2014 13:29:34
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: AMD64.
INFO: Running under Local System Account
INFO: Interactive Windows Station
INFO: Command Line: '"C:\Program Files\Fingerprint Sensor\Drivers\DPInst.exe" /SW /LM /SA /F /PATH "C:\Program Files\Fingerprint Sensor\DRIVERS"'
INFO: DPInst is a multi-lingual binary.
INFO: ****************************************
INFO: Current working directory: 'C:\Program Files\Fingerprint Sensor\Drivers'
INFO: Running on path 'C:\Program Files\Fingerprint Sensor\DRIVERS'
INFO: No valid 'dpinst.xml' file provided.
INFO: Install option set: Suppressing Wizard but no OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Force install if driver is not better.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Program Files\Fingerprint Sensor\DRIVERS\ATSwpWDF.inf'.
INFO: Preinstalling 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\program files\fingerprint sensor\drivers\atswpwdf.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf' (Plug and Play).
INFO: Looking for Model Section [AuthentecModels.NTamd64]...
INFO: Installing devices with Id "USB\VID_08FF&PID_2810&REV_1703" using INF "C:\Windows\System32\DriverStore\FileRepository\atswpwdf.inf_amd64_neutral_1157314f3152342c\atswpwdf.inf".
INFO: ENTER UpdateDriverForPlugAndPlayDevices...
SUCCESS:RETURN UpdateDriverForPlugAndPlayDevices.
INFO: Installation was successful.
SUCCESS:Install completed
INFO: RETURN: DriverPackageInstallW (0x0)
INFO: Successfull installation of 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf'.
INFO: Returning with code 0x1
INFO: 12/09/2014 13:29:38
INFO: ****************************************
INFO: 12/09/2014 13:41:23
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 12/09/2014 13:41:23
INFO: ****************************************
INFO: 12/09/2014 13:42:03
INFO: Product Version 2.1.0.0.
INFO: Version: 5.1.2600 Service Pack 2
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 2.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 12/09/2014 13:42:03
INFO: ****************************************
INFO: 12/09/2014 13:48:07
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: AMD64.
INFO: Interactive Windows Station
INFO: Command Line: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\NIVO\DpInst.exe /q /se'
INFO: DPInst is a multi-lingual binary.
INFO: ****************************************
INFO: Current working directory: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\NIVO'
INFO: Running on path 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\NIVO'
INFO: User UI Language is 0x409.
INFO: Install option set: Running in quiet mode. Suppressing Wizard and OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Suppressing EULA.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\NIVO\DisplayLinkUsb.inf'.
INFO: Preinstalling 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\nivo\displaylinkusb.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\nivo\displaylinkusb.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\nivo\displaylinkusb.inf' (Plug and Play).
INFO: Looking for Model Section [Devices.ntamd64]...
INFO: No matching devices found in INF "C:\Windows\System32\DriverStore\FileRepository\displaylinkusb.inf_amd64_neutral_e907fbad491ddaa4\displaylinkusb.inf" on the Machine.
INFO: No drivers installed. No devices found that match driver(s) contained in 'C:\Windows\System32\DriverStore\FileRepository\displaylinkusb.inf_amd64_neutral_e907fbad491ddaa4\displaylinkusb.inf'.
INFO: RETURN: DriverPackageInstallW (0xE000020B)
INFO: No matching device was found for 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\nivo\displaylinkusb.inf'. Driver will be installed when plugged in.
INFO: Returning with code 0x100
INFO: 12/09/2014 13:48:15
INFO: ****************************************
INFO: 12/09/2014 13:48:15
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: AMD64.
INFO: Interactive Windows Station
INFO: Command Line: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\ASIX\x64\win7\DpInst.exe /q /se'
INFO: DPInst is a multi-lingual binary.
INFO: ****************************************
INFO: Current working directory: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\ASIX\x64\win7'
INFO: Running on path 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\ASIX\x64\win7'
INFO: User UI Language is 0x409.
INFO: Install option set: Running in quiet mode. Suppressing Wizard and OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Suppressing EULA.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\ASIX\x64\win7\Ax88772.inf'.
INFO: Preinstalling 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\asix\x64\win7\ax88772.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\asix\x64\win7\ax88772.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\asix\x64\win7\ax88772.inf' (Plug and Play).
INFO: Looking for Model Section [USB.NTamd64]...
INFO: No matching devices found in INF "C:\Windows\System32\DriverStore\FileRepository\ax88772.inf_amd64_neutral_eb961649dbff943e\ax88772.inf" on the Machine.
INFO: No drivers installed. No devices found that match driver(s) contained in 'C:\Windows\System32\DriverStore\FileRepository\ax88772.inf_amd64_neutral_eb961649dbff943e\ax88772.inf'.
INFO: RETURN: DriverPackageInstallW (0xE000020B)
INFO: No matching device was found for 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\asix\x64\win7\ax88772.inf'. Driver will be installed when plugged in.
INFO: Returning with code 0x100
INFO: 12/09/2014 13:48:16
INFO: ****************************************
INFO: 12/09/2014 13:48:16
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: AMD64.
INFO: Interactive Windows Station
INFO: Command Line: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\SMSC\x64\DpInst.exe /q /se'
INFO: DPInst is a multi-lingual binary.
INFO: ****************************************
INFO: Current working directory: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\SMSC\x64'
INFO: Running on path 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\SMSC\x64'
INFO: User UI Language is 0x409.
INFO: Install option set: Running in quiet mode. Suppressing Wizard and OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Suppressing EULA.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\SMSC\x64\Driver\net9500-x64-n51f.inf'.
INFO: Preinstalling 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\smsc\x64\driver\net9500-x64-n51f.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\smsc\x64\driver\net9500-x64-n51f.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\smsc\x64\driver\net9500-x64-n51f.inf' (Plug and Play).
INFO: Looking for Model Section [SMSC.ntamd64]...
INFO: No matching devices found in INF "C:\Windows\System32\DriverStore\FileRepository\net9500-x64-n51f.inf_amd64_neutral_550b66a16278e2ac\net9500-x64-n51f.inf" on the Machine.
INFO: No drivers installed. No devices found that match driver(s) contained in 'C:\Windows\System32\DriverStore\FileRepository\net9500-x64-n51f.inf_amd64_neutral_550b66a16278e2ac\net9500-x64-n51f.inf'.
INFO: RETURN: DriverPackageInstallW (0xE000020B)
INFO: No matching device was found for 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\smsc\x64\driver\net9500-x64-n51f.inf'. Driver will be installed when plugged in.
INFO: Returning with code 0x100
INFO: 12/09/2014 13:48:17
INFO: ****************************************
INFO: 01/02/2015 23:01:58
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: AMD64.
INFO: Running under Local System Account
INFO: Interactive Windows Station
INFO: Command Line: '"C:\Program Files\Fingerprint Sensor\Drivers\DPInst64.exe" /SW /LM /SA /F /PATH "C:\Program Files\Fingerprint Sensor\DRIVERS"'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\Program Files\Fingerprint Sensor\Drivers'
INFO: Running on path 'C:\Program Files\Fingerprint Sensor\DRIVERS'
INFO: No valid 'dpinst.xml' file provided.
INFO: Install option set: Suppressing Wizard but no OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Force install if driver is not better.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Program Files\Fingerprint Sensor\DRIVERS\ATSwpWDF.inf'.
INFO: Preinstalling 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\program files\fingerprint sensor\drivers\atswpwdf.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf' (Plug and Play).
INFO: Looking for Model Section [AuthentecModels.NTamd64]...
INFO: Installing devices with Id "USB\VID_08FF&PID_2810&REV_1703" using INF "C:\Windows\System32\DriverStore\FileRepository\atswpwdf.inf_amd64_neutral_8b9c048d5b92211d\atswpwdf.inf".
INFO: ENTER UpdateDriverForPlugAndPlayDevices...
SUCCESS:RETURN UpdateDriverForPlugAndPlayDevices.
INFO: Installation was successful.
SUCCESS:Install completed
INFO: RETURN: DriverPackageInstallW (0x0)
INFO: Successfull installation of 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf'.
INFO: Returning with code 0x1
INFO: 01/02/2015 23:03:02
INFO: ****************************************
INFO: 04/14/2015 17:51:40
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 04/14/2015 17:51:40
INFO: ****************************************
INFO: 04/14/2015 17:52:32
INFO: Product Version 2.1.0.0.
INFO: Version: 5.1.2600 Service Pack 2
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 2.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\Drivers'
INFO: Running on path 'C:\Drivers'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 04/14/2015 17:52:32
INFO: ****************************************
INFO: 04/14/2015 17:53:47
INFO: Product Version 2.1.0.0.
INFO: Version: 5.1.2600 Service Pack 2
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 2.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 04/14/2015 17:53:47
INFO: ****************************************
INFO: 04/14/2015 17:54:24
INFO: Product Version 2.1.0.0.
INFO: Version: 5.1.2600 Service Pack 2
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 2.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 04/14/2015 17:54:24
Anyone have any idea what to do?Hi @Anni_V
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you updated your system to Windows 7 professional. All was working well until an automated Windows update was installed and now the fingerprint reader is not working.
You have tried to reinstalling the original driver but receive an error when trying to uninstall it.
Would you try deleting the driver and not uninstalling it.
There is also a Digital Persona Fingerprint Reader Software(null) ,have you tried deleting/uninstalling and reinstalling it?
If the issue remains, as it was working until the update was installed you can try a restore or removing that particular update.
Using Microsoft System Restore (Windows 7)
To view the installed updates go to the control panel/programs and features/view installed updates.
If you believe the updates caused the issue you can
If the recovery partition is still intact you could try reinstalling the driver from it. Using Recovery Manager to Restore Software and Drivers (Windows 7)
I hope this helps!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! -
My HP simple pass fingerprint scanner won't work
This is getting old. Every time Firefox updates, my fingerprint scanner stops working. How can I make it work?
See this thread from HP -> http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and/HP-Simple-pass-Not-detecting-fingerprint-reader/td-p/546075
For more help regarding this problem, ask about this from HP Customer Support.
Maybe you are looking for
-
I sometimes have blue and red square-shaped dots appear on my MBP; especially but not exclusively when I'm watching videos. The dots don't stay in the same place; and also they are not there all the time. Also, sometimes my animations (applications
-
Field that is Calculated - Read Only - Capturing output in XML after?
Hello: I have defined a Calculated - Read Only field but I have not successfully bound it or captured its value in XML. In my Object Palette I do not have a Binding tab, so how do I capture its value in XML after? Thanks, Newbie in Adobe
-
How to set delay between dequeue operation of an AQ adapter
Hi, We have one urgent requirement in 11g. We have some messages in DB for AQ queue and from composite, we want some delay between dequeuing of messages so as to avoid dequeing all the messages at one go. JCA Adapter wizard does not provide us any op
-
I don't mean the battery died, I mean the phone died. I pulled it out of my pocket and unlocked it to look at time. I saw the time and pressed the lock button again it went black like it should but then I wanted to check again so when I pressed the l
-
Someone have any idea how change font last string in a report?