Fingerprint sensor not detected

Good Day: I am unable to use my finger print sensor as I have lost all my data and had to purchase a new Windows 8 OS. Can you please assist? I attempted to use the validity Fingerprint manager and was prompted with the message "Fingerprint sensor not detected...." N.B (Computer has an I3 Processor)

Hello ikasif,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how the fingerprint sensor on your notebook computer is not working as it should, and I would be happy to guide you towards a resolution!
I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at:
http://h30499.www3.hp.com/t5/Notebook-HP-ProBook-EliteBook/bd-p/bsc-274
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Similar Messages

Fingerprint Reader Not Detected

1. Product Name and Number
Compaq CQ45-207TU
2. Operating System installed (if applicable)
Windows 7 64 bit
3. Error message (if any)
FingerPrint Reader Not detected
4. Any changes made to your system before the issue occurred
Reinstalled OS and formatted HDD

There you go, I am facing the same problem, my finger print reader is not recognized, attached below is my screen shot of my device manager where i installed my drivers for this finger print reader.
Spoiler
attached is the second image of the software used by finger print reader in my lap top, showing the error message. "Finger print reader is not recognized"
My model number is: Hp pavilion DV 6907 TX
The model was initially with the Operating system - Vista, my finger print reader all worked fine, then i later upgraded to windows 7, where i was successful in finding all drivers for my lap top. I was successful in finding the drivers for my finger print reader as well, and i installed it, that's the reason it shows in the device manager, but i don't know the reason why it is not getting detected.
Is this something to do with the hardware failure to get detected by the drivers ? or an incorrect driver inside my laptop which is not gelling with the hardware ( the driver is not getting digitally signed). please help.

Fingerprint reader not detected in HPDV6-2165TX

hey guys,
i have got HP pavilion DV6- 2165 TX i upgraded my lappy to WIN 7 - 64 BIT ultimate...so now the thing is that my finger print is not working / it is showing reader not detected. ...can any one help...me thankx in advance...

Have you install Validity Fingerprint Sensor Driver? Here is link to it just incase ftp://ftp.hp.com/pub/softpaq/sp45001-45500/sp45021.exe
Although I am an HP employee, I am speaking for myself and not for HP.
Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"

Plz Help, Fingerprint reader not detected

Hello dear member,
I,m a happy owner of HP Probook 4530s. But from past 4 days my Nightmare starts. I Accidently restore my bios to default factory reset. After that HP protect tools could not detect my fingerprint reader. I had tried every thing. i had searched this forum. Try every thing to make it works Properly but the problem still exists. nd one more thing accidently i had formatted the hp recovery partition . Now Please help me i,m so much disturb because of it now

Uninstall current Validity fingerpint sensor driver and HP ProtectTools Security Manager. Resource:
Uninstalling Software in Windows 7Uninstall or change a program in Windows 7 Download and install older version of Validity Fingerprint Driver from here and then HP ProtectTools Security Manager from here.

Fingerprint Reader Not Detected during startup on Windows 7

Dear Community Users/Tech Guru,
I am hoping somebody could shed light into a weired issue I am facing with this *stupid* Microsoft OS. I purchased a T400 last year and brought a x64 bit Windows 7 three months ago and have it setup for clean installation. I followed the procedure published in lenovo.
I had the security setup of my notebook to use pre-desktop authentication and single sign-on. I had everything setup and running.
However, after a few weeks I began to noticed that upon power up and giving a fingerprint swipe on the bios authentication, it would halt on the windows startup page (where we would normally login). It turns out that the fingerprint device is not detected! Something is not workin properly during the startup of bill gates Microsoft Windows 7! I would try a reboot on the system and it will load properly afterwards.
But I find it stupid that Windows doesn't detect my fingerprint device on startup! This happens when it's a cold boot using a battery (at least 70% of the time it turns out that way). I disabled the single sign-on but retained the desktop authentication (means I have to swipe twice). But this f*ck OS is still not detecting it during cold start.
Anyone... please advice?
Solved!
Go to Solution.

I attempted to reset the policy settings of CSS but then the pop up screen just got stuck:
- I did a reboot and reset the fingerprint data and password (after exporting the
settings),
- uninstalled the fingerprint reader and CSS
- uninstalled the CSS. I had encountered some issues while uninstalling it
Windows is reporting that the installation log file could not be found. I manually
downloaded the driver from the site and used the installer to remove it from my PC
- Reinstalled both CSS and Fingerprint driver
- Import all my security settings (password and fingerprint)
- Tested CSS and used fingerprint as default login method in battery mode
- Enabled Single SignIn method in CSS and BIOS
So far so good, the reinstallation fixed the issue. I did recall that there was a windows update before this mayhem on the fingerprint reader started.

Tx2510us - Fingerprint Reader Not Detected after Service Pack 1 for Windows 7 installed

Have had Windows 7 32-Bit installed and running fine since early last year.. Today Windows Update installed Service Pack 1.
Now, the fingerprint reader (AuthenTec AES1610) is not detected. Digital Persona reported the fingerprint reader isn't connected and the Device Manager shows installed and working properly.. When the computer boots, the logon screen shows not detected..
Have seen several older posts that reference a page with a fix for AuthenTec/Digital Persona, but get a 403 error when trying to access..
Hoping someone still has this info, or possibly there's a new fix to work with Service Pack 1..
Thanks
~~~~ Nothings forgotten. Nothing is ever forgotten. ~~~~

Followed the given advice: installed SP1 again, ran Firefox in safemode, disabled other running programs as mutorrent, still Firefox didnt work. I had internetconnection (after restarting mutorrent this did work, the app telling me what the weather outside is worked) but no Firefox: as previous time I got the start screen, but could not browse the internet.
I also tried to start the Internet Explorer and it also looked as if that application had problems (but that can also be because I did not use it for a while - old version or whatever - and it is not my standard browser).
Have again performed a roll back in order to remove SP1, now Firefox works again.
If somebody has advice it would be very welcome!

HP Probook 4540s Fingerprint reader not detecting fingerprints in windows 8.1

I install the drivers form Valitdy that enables WBF so I can use the sensor in windows 8.1 from here
http://www.validityinc.com/software/hp/wbf.php
It detects the fingerprint sensor and alows me to start registering my fingerprints but when i move my finger over it nothing happens.

Hello bbroecker37
Thanks for posting on the HP Forums!
I understand you are experiencing an issue with your notebook. However, since this is a commercial notebook, you should post your issue on the notebook board of the HP Enterprise Forums for a better answer.
Have a wonderful day!
Mario
I worked on behalf of HP.

Fingerprint sensor not working for Windows 7 login

I recently re-installed my Windows 7 Bit and also installed ThinkVantage Client Security Solution v8.30.0049 together with ThinkVantage Fingerprint Software 5.9.5 on my T410s.
I enrolled some fingerprints without a problem and checked the setting "User fingerprint scan instead of password when logging into Windows". In the Windows login screen I see an icon for fingerprint login and the green light next to my fingerprint sensor is turned-on expecting the scan.
However, when I scan my finger, the green light blinks once, pauses, and then blinks a second time. Nothing else happens. I do not get logged into Windows. Any idea what the issue may be?
Solved!
Go to Solution.

If you're logging into a domain, then you need to configure windows to allow domain logon with a fingerprint.
type "change biometric settings" into the start menu

Fingerprint reader not detected - tx2525nr

I have an HP tx2525nr and recently did a clean install of Windows 7 (x64) and updated all of the drivers. When I try to enroll my fingerprints into the DigitalPersona program, it says the fingerprint scanner is not detected. It used to work when had Vista (x64) on my computer, so it shouldn't be a hardware issue. I have tried installing the driver used for Vista and that did not work either.

Hi,
Check below guide:
DigitalPersona, AuthenTec fingerprint and Windows 7
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HP Officejet J5780 Sensor not detecting paper

My alignment paper is printing, but when I feed it through the document feeder on top to align cartridges, like it asks me to, I get an error message after the paper goes through the feeder that no paper was detected. This causes an error message "alignment failed". I have done the troubleshooting available online and have determined that there is a bad sensor on the paper feeder, but the equipment is not very old. What do I do?

ediejensen wrote:
My alignment paper is printing, but when I feed it through the document feeder on top to align cartridges, like it asks me to, I get an error message after the paper goes through the feeder that no paper was detected. This causes an error message "alignment failed". I have done the troubleshooting available online and have determined that there is a bad sensor on the paper feeder, but the equipment is not very old. What do I do?
I would suggest putting the alignment sheet directly on the scanner glass bed rather than feeding it through the document feeder. See here for alignment details.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Fingerprint sensor not reading half the time?

I got the 5s and and up until yesterday afternoon the scanner was working flawlessly. But suddenly it stopped reading as well as usual. It started to not even be able to read my prints and then wouldnt even let me configure a new print withhout a fail error. And on the slight chance i get it to configure, it works for a few tries then stops. i notice that when i take a cloth to it and then wash my hands this works. but even after 5 minutes it stops again. and then i have to wipe it down and repeat. this houldnt b happening and i know it. is it hardwear or softwear? complete crap for just spending 900 dollars

I haven't been actively looking for an answer since I first posted. I also haven't had a chance to go back to Verizon to try to get a new phone.
For now, I basically have to wipe the button down (pretty forcefully) after every few uses. I'm not sure if my thumb gets too oily/dirty/whatever because I do notice an imprint of my fingerprint on the button after a few uses and that's when it seems to start failing.
My fiance also has a 5S and she has not experienced this issue at all. I was hopeful that it was the phone but since the problem came back for you maybe it has something to do with our fingers? When I have a chance, I'll try to get my phone replaced to see if that fixes it but I don't have a good feeling about that.

FingerPrint Sensor/Software not working right with Windows XP Pro SP3

Hi All,
I have a 3 month old Satellite Pro S300-S2504 (2.4 GHz CPU, 3 GB RAM, Bluetooth, firewire - was a custom build with most of the options I could get). The O/S installed was/is Vista Business. It came with a dowgrade XP Pro SP3 disc as well.
I bought a second hard drive - swapped it with the original and installed Windows XP Pro on it - having grown tired of Vista. I don't intend to keep both O/S's - but I didn't want to mess with what I had until I got XP working - and that's the reason I got the second hard drive for XP. Anyway, XP Pro is installed and working except the fingerprint sensor. As soon as I booted for the first time - with nothing but the factory everything installed, it prompted me to register fingers for the sensor. I tried but I got a database not found error followed by a sensor not working error. I got the latest updates for the fingerprint sensor, removed what I had - rebooted and installed the newer program - I got the same error. I then uninstalled the program again, went through the registry and removed all entries whose key had TrueSuite in it, rebooted and installed the latest version again - rebooted - and got the same errors. Looking in Device Manager, the sensor is working fine but once I try to register a finger and it fails, I then look in Device Manager and the sensor has a yellow error indicator. I used System Restore to go back to the original configuration and then tried the Fingerprint drivers/patches for Vista and for Windows 7. All of them installed but I got the same database not found error followed by the fingerprint sensor not working error.
I did end the program, then using Task Manager, I ran the Fingerprint utility as administrator - still got the same errors. I've completely reinstalled from the Windows XP restore CD four times trying to solve this and I can't get the fingerprint reader to register fingerprints - I always get that error.
I have a lot of graphic editing (movies) software as well as file conversion programs and a very stable version of Roxio Easy Media Creator that all works fine in Windows XP - but it all has problems running in Vista and I'm tired of the bugs that Vista seems have - and I want to use Windows XP Pro. I will try any suggestions. The fingerprint sensor and software works reliably in Vista. I even updated it and that went fine. I suspect there's a problem with the XP version of the software for my computer. I did notice that Toshiba doesn't sell the this model series with XP downgrade as an option anymore. I wonder if this is one of the reasons.
Anyway - I would very much appreciate help with this. Any ideas at all are welcome.
Thanks,
Dennis

Satellite Pro M10-S405
..a clean Win XP Pro install and it still doesnt work.There is a Win Xp key on the bottom of the laptop, but I cant seem to use it.
The Product Key that comes with the computer is useless to activate a retail installation. You would need to purchase a new one or convice Microsoft that an old one is no longer in use.
In the device manager it shows
Ethernet Controller
Multimedia Audio Controller
Network Controller
Unknown Device needing Drivers. I have searched and downloaded drivers and installed them but it still doest work.
Get the drivers from here.
Install the chipset utility first, followed by the display driver. Be sure to install the common modules prior to any Toshiba utilities, including power management.
-Jerry

Windows 7 Pro x64 does not detect HP Mobile Data Protection Sensor (accelerometer)

Hello there.
I installed win7pro x64 yesterday and already came across a serious problem that makes my way of using the notebook a bit dangerous for my precious data.
When I was working on HP-branded Vista 32bit (from recovery partition etc), there was a device called HP Mobile Data Protection Sensor together with HP ProtectSmart (or Protect Smart) software. In other words, the HDD accelerometer that parks HDD's heads when it "feels" it's falling or something, and software for it. It worked brilliantly.
Until I decided to install Win7... Then, surprisingly after a driver-install failure and taking a look at the Device Manager I noticed that there's no such device! I checked it three times, looked at every device's property, even reinstalled Vista 32bit back - it showed again - and installed Win7 - not detected again. There's nothing that has Device ID's HPQ004! I remember people saying that after fresh Windows install, there were 6 unknown devices or more. I had only 5. [Fingerprint device, 3x MemCard reader and IR receiver]. There was no accelerometer... Also, when I try to install the drivers/software, the windows pops up:
ProtectSmart Hard Drive Protection: with text Property.AccelerometerNotPresent
and then another one saying something like Features were not installed because of installation error or unsupported feature.
So now I'm stuck with a notebook that is unsafe to travel with, because the disk is no longer protected
I already installed all the drivers available from HP page, even downloaded newest ones from Intel (chipset) etc.
Is there a solution to this? Has anyone else encountered this problem?
Windows 7 is officially out and available as RTM version, not beta, so I think HP should open support for it and release new drivers for win7! And most importantly, fix this issue ...
This question was solved.
View Solution.

Well, thanks to myself, I fixed it. After some thinking I remembered that ACPI = BIOS-related. It appears that there is a problem with the newest (F16) BIOS.
F.16 changelog is below:
Version: F.16 A (26 May 2009) Fixes
Updates the Intel MRC Code to version 2.7.
Updates the Intel AHCI OP ROM to version iSrc 1.20_E.0012 11252008.
Updates the BIOS to support Microsoft Windows Vista Operating Systems with Service Pack 2 (SP2).
I went back to version F.14 and... boom! New (unknown) device found And guess what, it's ACPI/HPQ0004... So now my HDD is protected again ^^ yay!
I don't know which of these changes cause that, but it looks that that can be fixed.
I'll go back to F.16 again to see if the device will disappear and then contact HP support on that case.
EDIT: Well, F.16 breaks things again, so it's definetely a BIOS problem. Thanks for... umm... well... at least spread the word, guys I hope this helps if someone has the same problem.
Message Edited by dark_skeleton on 08-22-2009 07:08 AM
Message Edited by dark_skeleton on 08-22-2009 07:11 AM

Fingerprint reader not working in IE and saying failed to connect to sensor

Hi all,
I bought a Qosmio x500 10t a couple of months back. For the first couple of weeks i had no probs using the fingerprint reader to log in to windows and to log in to websites in Internet exploer.
All of a sudden it would not work on any website stored. The green banner showed accross the top of site and asked to swipe finger but nothing happened when I swiped. I rebooted and it worked again but not for long before failing. This time a reboot didnt work so i deleted my finger prints and websites and started from scratch. That worked for a couple of attempts before probs started again. And on trying to get into Fingerprint utility it says failure to connect to sensor. So, I did a system restore. It worked for a couple of times again and then same probs. So I found the updated utility software, uninstalled the old and put on the new. Same again, worked for a couple of times then failed.
I could not find anything stuck in the registry but to be on the safe side i did a full system clean back to factory setup using backup discs. Hey presto i thought it had worked. Everything going ok for first 24hrs and then same problems start to occur. Only this time it is also prompting me to enroll fingerprints even though i already have. And when i try to get into the utilioty it says failed to read sensor again.
The fingerprint log on to windows always works as long as i dont close the fingerprint utility down before shutting down. If i do exit the utilty i cant reopen it as it just says failed to connect to sensor. And then i have to unistall and reinstall the utility software. Aty the moment it occasionally works on websites stored but most of the time it doesnt do anything.
Please help. Do I need to send laptop back to Toshiba??

Hi,
*I got a solution* for the problem that the fingerprint sensor "suddenly" does not work any more.
When starting the Toshiba Fingerprint Utility, it says "failed to connect to fingerprint sensor".
Is it possible that just before it stopped working there was a new firewall installed, or firewall settings had been changed?
*In my case, the problem was solved by changing my firewall settings* (Windows 7 Firewall Control) to ALLOW all traffic for
the Authentec Fingerprint Sensor Service (AFSS). It is the file "AtService.exe" in C:\Program files
The reason is simple:
The Toshiba Fingerprint utility communicates with the fingerprint sensor service via TCP/IP.
Therefore, any firewall that blocks traffic on the local computer will block the communication.
*After changing my firewall settings, fingerprint sensor works* on my R700 flawlessly now.

Tecra A11-11L - Fingerprint sensor is not working

HI,
I have got a problem with my Tecra notebook. The Fingerprint sensor is not working since yesterday. It also disappears from the hardware manager. I tried to reinstall the utility, but the setup.exe won't execute succesfully. When I try to install the Utility directly from the amd64 directory the installation will be succesfully, but the software can't connect to the fingerprint sensor. I also tried to install the original Windows image, but the sensor won't work.
Do you have any ideas?
Berst regards
Thunder1988

You could try a BIOS Update and set the BIOS to defaults. If it still doesn't appear in Device Manager, the reader may be faulty or there is a connection problem. I'm guessing the notebook is still under warranty, so you may need to send the notebook to a Toshiba Service Center for repair.

Fingerprint sensor not detected

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