Fingerprint Sensor/Reader not working?

I completely wiped my computer clean with a fresh recovery since I had problems. Everything has been running smoothly except the Fingerprint sensor. When I used to swipe my finger it would light up and HP SimplePass would open up. Now nothing happens. The computer doesn't seem to recognize or read the sensor.
I checked on "control panel\hardware and sounds\biometric" and the status shows AuthenTec Unavailable. I contacted HP customer service almost 5 times in the past 4 hours to get this resolved but all said the same thing "install/uninstall" HP SimplePass and AuthenTec. Made my mind go crazy in having to re-boot my computer every 10 minutes.
The sensor is completely dead, nothing happens when I swipe my finger. And every rep has been telling me the samething that hasn't fixed the problem, just more headaches. Please does anyone have a fix for this?
Laptop Model:
HP Envy M4-1015dx
Windows 8 64-bit

So on the login screen you're not getting that option. OK.
Go into safe mode and let me know if that option is available.
THX

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Tecra A11-11L - Fingerprint sensor is not working

HI,
I have got a problem with my Tecra notebook. The Fingerprint sensor is not working since yesterday. It also disappears from the hardware manager. I tried to reinstall the utility, but the setup.exe won't execute succesfully. When I try to install the Utility directly from the amd64 directory the installation will be succesfully, but the software can't connect to the fingerprint sensor. I also tried to install the original Windows image, but the sensor won't work.
Do you have any ideas?
Berst regards
Thunder1988

You could try a BIOS Update and set the BIOS to defaults. If it still doesn't appear in Device Manager, the reader may be faulty or there is a connection problem. I'm guessing the notebook is still under warranty, so you may need to send the notebook to a Toshiba Service Center for repair.

My fingerprint sensor is not working.

My fingerprint sensor is not working. states no bio-metric devices found in control panel, tried to install validating sensor but cant.... only gathers information but nothing happens after that

Hi TheSecond,
I see that you are having a problem with your fingerprint sensor and I will be happy to help. You haven't listed your operating system, so I am going to assume that it is the Windows 7 that came with the computer. If you have upgraded to 8 or 8.1 please let me know. I have included links to the software that you are going to need, the HP SimplePass and the Validity Sensor software. Install both of them and let me know how it goes.
HP SimplePass Windows 7:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-98707-1&cc=us&dlc=en&lc=en&...=
Validity Sensor Driver:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=ob-82046-1
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

FingerPrint Sensor/Software not working right with Windows XP Pro SP3

Hi All,
I have a 3 month old Satellite Pro S300-S2504 (2.4 GHz CPU, 3 GB RAM, Bluetooth, firewire - was a custom build with most of the options I could get). The O/S installed was/is Vista Business. It came with a dowgrade XP Pro SP3 disc as well.
I bought a second hard drive - swapped it with the original and installed Windows XP Pro on it - having grown tired of Vista. I don't intend to keep both O/S's - but I didn't want to mess with what I had until I got XP working - and that's the reason I got the second hard drive for XP. Anyway, XP Pro is installed and working except the fingerprint sensor. As soon as I booted for the first time - with nothing but the factory everything installed, it prompted me to register fingers for the sensor. I tried but I got a database not found error followed by a sensor not working error. I got the latest updates for the fingerprint sensor, removed what I had - rebooted and installed the newer program - I got the same error. I then uninstalled the program again, went through the registry and removed all entries whose key had TrueSuite in it, rebooted and installed the latest version again - rebooted - and got the same errors. Looking in Device Manager, the sensor is working fine but once I try to register a finger and it fails, I then look in Device Manager and the sensor has a yellow error indicator. I used System Restore to go back to the original configuration and then tried the Fingerprint drivers/patches for Vista and for Windows 7. All of them installed but I got the same database not found error followed by the fingerprint sensor not working error.
I did end the program, then using Task Manager, I ran the Fingerprint utility as administrator - still got the same errors. I've completely reinstalled from the Windows XP restore CD four times trying to solve this and I can't get the fingerprint reader to register fingerprints - I always get that error.
I have a lot of graphic editing (movies) software as well as file conversion programs and a very stable version of Roxio Easy Media Creator that all works fine in Windows XP - but it all has problems running in Vista and I'm tired of the bugs that Vista seems have - and I want to use Windows XP Pro. I will try any suggestions. The fingerprint sensor and software works reliably in Vista. I even updated it and that went fine. I suspect there's a problem with the XP version of the software for my computer. I did notice that Toshiba doesn't sell the this model series with XP downgrade as an option anymore. I wonder if this is one of the reasons.
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Satellite Pro M10-S405
..a clean Win XP Pro install and it still doesnt work.There is a Win Xp key on the bottom of the laptop, but I cant seem to use it.
The Product Key that comes with the computer is useless to activate a retail installation. You would need to purchase a new one or convice Microsoft that an old one is no longer in use.
In the device manager it shows
Ethernet Controller
Multimedia Audio Controller
Network Controller
Unknown Device needing Drivers. I have searched and downloaded drivers and installed them but it still doest work.
Get the drivers from here.
Install the chipset utility first, followed by the display driver. Be sure to install the common modules prior to any Toshiba utilities, including power management.
-Jerry

Windows 8.1 Fingerprint Sensor Driver not working - Fixed my issue

When I upgraded to Win 8.1 the finger print sensor wasn't working. I had the correct drivers installed. What fixed the issue was upgrading the hardware driver in the Device Manager program, under Biometrics. Highlight the Validity listing, choose upgrade driver, choose selet from a list, choose the latest driver which will have a higher number obviously. My fingerprint sensor is now working!

Unfortunately HP couldn't figure it out when I called them. They installed the same drivers I already tried several times. After I hung up, I figured to update the actual Validity Driver under Biometrics in the Device Manager section. That fixed my issue. I think HP techs need to be trained a bit more thoroughly. So Kudos goes to me.

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Apple does not read here.
If you want Apple to know send feedback
http://www.apple.com/feedback/iphone.html
I also have iPhone 5s on day one and it's working since. When it's not registering, I just clean the Home button and it works straight away.
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Did you clean the sensor with a soft cloth?
http://support.apple.com/kb/HT5883

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fingerprint reader not working and cant drag icons after windows 10 update

Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I read your post about the Windows 10 update, and wanted to assist you! To start, can you please provide me with the Product Number of your notebook? Here is a link you can use that will help you find your Model and Product Number: How Do I Find My Model Number or Product Number? In the meantime, I recommend using the Go back to an earlier build option, in your System Settings:
HP Notebook PCs - Upgrading to Windows 10
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I had various user names and passwords registered on numerous websites.
From IE7, I could use the fingerprint reader to input the user name and passwords to these sites.
Since Windows update installed IE8, the fingerprint system does not work within internet explorer - it works as normal for all other programs and logon.
I figured out it must be a security thing in IE8, but cannot work out how to re-enable the fingerprint software into IE8.

Hi
This issue has been posted sever times here in the forum and it related to the compatibility issue between the old Fingerprint Truesuite access manager and IE8 and Firefox 3
As far as I know the newer Truesuite access manager software v3.0 or higher should solve this issue.
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In device manager showing that biometric reader is working properly. But actually the finger printer reader is not reading or senseing. It seems like "dummy" part. Please help me to correctly configure step by step for this issue.
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This question was solved.
View Solution.

Have you installed the Validity Sensor Fingerprint driver software for Windows 8.1?
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943811&swItemId=ob_134806_1&swEnvOid=415...
See page 64 in the following Windows 8.1 user manual for Validity Fingerprint setup information
http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=6943810&docId=emr_na-c04371762&docLocale...
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Hi, my hp dv4-1503tu fingerprint sensor is not working after I formatted it. please help me out

After formatting the finger print sensor is not working.
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Hello TanbirSingh,
You’re having a problem with the fingerprint reader not working.
Go into device manager and uninstall the Biometric device. Don’t restart the computer.
Go to HP.com and update the Fingerprint reader, this will be the newest driver.
Here is a link to the update.
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Here is the link to the BIOS.
Let me know how everything goes.

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Fingerprint Sensor/Reader not working?

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