Fingerprint software won't recognize my fingerprints

Hi,
I installed window 7 64bit (using upgrade cd from the upgrade to win7 program)
Installed all updates (windows)
However, the fingerprint software won't recognize my fingerprints -.-
The first two are fine, but the third one never works, it is the same story for all my fingers...
I HAD the program working perfectly before I reinstalled my OS
For some reason I seem to recall the same problem last time I had to reinstall, don't remember what i did to fix it
any advice?
Thank you for your time and help!
edit:
To add some details:
It was working before
The hardware is not the issue (it reads my fingers)
It's software or just my DNA changes my fingerprints -.-
I don't remember what software/version I downloaded last time, but I search online on this site and found the newest software
Also, the face program is not working either
It was working before I reinstalled OS
Is it just me or all the security programs just not liking me -.-

Thanks for responding
Just want to point out I mention clean install
So point 1 wasn't too useful
I also mention I updated everything (windows and downloading the newest already)
And since the problem is not being able to enroll fingerprints, point 3 isn't valid either
after a night of no sleep being trying to get the little piece of hardware to work-.-
Here's my solution,which I hope will help people
Things to note:
1. Toshiba fingerprint utility (1.02 something) and truesuite (version 2.0.0.57. something) are two different programs
On the tecra download site (canada) (andall window 64bit fingerprint I found on the US site) the program is Toshiba fingerprint utility
It has a few neat features such as file locking, auto ie password
However, it has the major problem of giving you a tough time to enroll (after 30 minutes of just swiping my finger, it FINALLY worked..for ONE finger -.-, wasn't able to repeat the process with other fingers -.-)
Also it is "buggy" and it slows down your system IMO
2. Using windows update (keep pressing updated after the first few times)
You get an optional Authen Tec update
Don't choose it, if you like the file locking part of the Toshiba program or u will be like me, unable to log in at ALL (even using password)
If you do mess up and can't log in at all (not being able to click or press enter for your password), go to safe mode, and use system restore
(for some reason turning off services/start up using msconfig didn't work :S suppose it would work using command line -.-)
3. You will see that there are now two softwares
first one is the toshiba fingerprint (default)
second one is the "updated" one
Uninstall everything (both programs)
Restart
Use windows updated again and install the new one
If should work
and by chance it doesn't
Go to Control/hardware/bio and turn it off, click apply, and turn it back on again
The "new" version is really a downgrade
It works well, recongized my fingerprints with no problems
No system tray/startup program
And IMO it's a lot stable/faster
However there is NO other feature, no file locking (if u have files locked...don't update)
Another thing to add, it doesn't conflict with comodo defense (the toshiba one does)
So bascially, after losing a night's sleep over something really trival...
don't update, stick with the "old" default version and add the updated version in windows updated in the ignore section
The old version will eventually get one of your fingerprints, plus u get the file locking part (the old version is basically the paid version of the new upgrade version)
OR don't download from toshiba website and use the window update version (the stripe down version, where u need to pay to have the features of the old version

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