Fingerprint tab unavailable in client security solution

Thinkpad W510
Windows 7 x64
Client security solution version 8.30.0031.00
Fingerprint software version 5.9.4
I have uninstalled and reinstalled the fingerprint software and the option is still greyed out in client security solution.
whats up with this?
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hey mikeace420,
could you uninstall both software as well as the ThinkVantage Toolbox.
Go to our download page via http://support.lenovo.com and download the three software that was previously removed.
now install ThinkVantage Toolbox first, followed by Client Security Solution and then the Fingerprint software
WW Social Media
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Similar Messages

Client Security solution not working with fingerprint, Fingerprint Tab is unavailable

Just recieved my Thinkpad T430 today and have done all updates on the system. I am trying to use Client Security Solution with my fingerprint however it will not allow me to do so. Whenever I go into password manager I get the message, "The requested operation requires fingerprint authentication, but the device is not installed. Please make sure the device is connected and retry the option". Any idea as to how I can fix this? Currently the fingerprint only works to logon to windows (Note: I'm Running Windows 7 Pro x64).

Hi
Lastest CSs is not in system update, you could try the install the latest version in follow link:
http://support.lenovo.com/en_US/downloads/detail.page?&DocID=DS014164

Client Security Solution with fingerprint disable

I received a X201 with Win7 64-bits and I installed the fingerprint software version 5.9.4 and the Client Security Solution version 8.30.0031.00.
The fingerprint software is working perfectly, but the CSS is with the fingerprint configuration disabled.
Could you advice me in what is wrong?
Regards

hey hiratapqd,
hard to say what had happen, but could you uninstall both softwares then install the fingerprint software first then install the client security solution.
curious to know, was any software installed before this happen ?
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Follow @LenovoForums on Twitter!
Have you checked out the Community Knowledgebase yet?!
How to send a private message? --> Check out this article.

Client security solutions TMP error message on a t60 with XP

I just installed client security solutions and I’m getting the follow error message. When I go to programs and click no security solutions opens. This t60 is new to me so I’m not sure which questions to ask.
I have the fingerprint reader working
What should I ask or tell
Any advice?
Thanks
http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg
<a href="http://s456.photobucket.com/albums/qq289/elktraveling/?action=view&current=TPMerror.jpg" target="_blank"><img src="http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg" border="0" alt="Photobucket"></a>
[IMG]http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg[/IMG]

Who has client security, restore and fingerprint reader all working together? I did updates and when one works the other doesn’t. If I could find all three that work I would be happy. If you give me your versions numbers that works on yours that would be great. I have a T60 running XP

Alternative to Client Security Solution

Hi,
I like the fingerprint reader on the T500, but find that the client security solution software is very slow. Is there an alternate software that will work with the T500 fingerprint reader?
Thanks

Hi,
if you have changed the Windows password, and by startup the CSS is asking you for password, then just simply enter the new created Windows password. That should do it.
If you realy want to clear everything from CSS I would do it in following steps:
- dissable CSS <Enhanced Security->Deactivate>
* reboo the machine
- start into BIOS and clear the Security chip <this will clean everything from CSS>
- save changes and start into OS
- go to Password manager and delet all your entries, as after clearing the Security chip it make no sence to have them, as all pwds are gone
- activate CSS <Enhanced Security-> Activate>
* reboot the machine
- start from the scratch with all the passwords etc.
Let me know, if this help
Rgrds

T61p 6460 74M - Client Security Solution Problem

I am having problems with the Client Security Solution running under Vista
I am able to log in OK using the fingerprint reader or password however after the system boots the CSS widow appears asking for password, I enter the password but it does not recognise this and requeste retry or cancel. If I retry the password entry it advises that "Authentication Failed". I then cancel and the CSS window offers to configure the CSS - hit "Yes", requests verification of identity with password - I enter password - response is "Authentication Failed" and back to square 1.
Can the CSS be reinstalled and then reinitialised. This problem may have arisen after I upgraded my Norton Internet Security 2007 or 2008 to NIS 2009, or when I reset Internet Explorer 7. I note at this time the Password Manager dissappeared from IE7.
Does anybody have some advice please since this useful function - Password Manager - has now been either disabled or removed.
Regards Chris R.

I had problem with CSS also after installing (maybe) Norton Update. No answer from CSS at all any where, and I could not start it it either.
I reinstalled it with the application:
C:\Program Files\Lenovo\Client Security Solution\css_admin_vista_launcher.exe
An then it works again - installation will delete all store passwords!

Client security solution TPM error message

I'm running XP on my T61 thinkpad and recently I started getting the following error message upon starting my computer:
"There was a problem connecting to the TPM (security device) on this computer. It is possible that anti-virus or firewall software is blocking the connection. A missing or disabled device driver could also cause this problem. Please refer to the online documentation for more information."
My thinkpad has also been starting to blue screen lately but I'm not sure if this is connected to the client security solution problem or not. If anyone has any suggestions I'd really appreciate it!

Who has client security, restore and fingerprint reader all working together? I did updates and when one works the other doesn’t. If I could find all three that work I would be happy. If you give me your versions numbers that works on yours that would be great. I have a T60 running XP

Client Security Solution - unable to open even see in Windows after succesfull install

Hello,
I just downloaded and successfully installed the latest Client Security Solution for windows 7. After installation it asks for restart, I do it but after reboot I don't see it (!). Under Lenovo ThinkVantage Tools is no CSS at all .. everything others are there, at least I hope. All other features I have are absolutely up to date, since the laptop has only few days and I did careful
updates on everything.
I don't understand, windows install it and there is nothing .. I don't even know where to search for it ... can you help me out
why can't I see the installed CSS?
Password manager 3.20 - but no fingerprint options
Backup and restore 4.31
Downloaded CSS should be 8.30
Solved!
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you can stop it from auto filling PWs in PWM uncheck the box for auto log in every saved PW should have this option you should see something like this but not exactly LIKE IT this is PWM4 BETA
Thinkpad R61 7733-1GU
Thinkpad X61T 7762-54U
Thinkpad X60T 6363-4GU
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Regards,
GMAC

How do I launch and Reset Client Security Solution?

W510, Windows 7 Professional, 64 bit, and I like using the Password Manager feature with fingerprint security. During a recent printer installation I had to set-up a Windows Password (I never had one before). Now upon logging in, Client Security Solution continually provides error message ("Your windows password was changed recently. Please enter your Windows password to synchronize with Client Security Solution" - but it doesn't recognize anything I enter, including the current password. I can ignore the message but now I am locked out of some encrypted files.
Lenovo Document ID#HT004617 correctly addresses this problem; but I'm stuck on their Solution Step #4 (Launch Client Security Solution) - I'm supposed to launch the program, click advanced, and then select "Reset Security Settings." Problem is there are over 4 dozen executable files in the (2) qty Client Security Solution sub-directories (c:/program Files (x86)/Lenovo/Client Security Solution and c:/Program Files/Lenovo/Client Security Solution) and I have yet to find one that properly launches the CSS program. (CSS is not available from the Lenovo ThinkVantage Tools menu).
How do I start CSS?
I keep machine up to date, ThinkVantage Fingerprint software #5.9.3, PW Manager version 3.20.0335.00. Machine is under warranty but Lenovo Support thus far unable to tell me what to do!
I'm sure somebody here knows the right CSS file to run, and specific procedure to synchronize the Password, would sure appreciate some help on this, thank you!
Solved!
Go to Solution.

Been away working, now back...
It was an HP8500 Printer that started all of this. I find it difficult to believe that a (simple?) printer install could do so much collateral damage...
BACK TO MY ORIGINAL QUESTION - How do I reset CSS? Per furnished Lenovo documentation, (found on the hard drive) CSS was never installed on Windows 7 machines (for some Lenovo reason). I can export PWs to external drive but still have no idea how to launch the CSS files (of which several executable files came pre-loaded on my machine).
As far as being locked out of files, Finale composition software now says (upon trying to open files) "You don't have permission to open this file. Contact the file owner or administrator to obtain permission.."
Worst case, I can re-build my Finale composiitons, but I'm still annoyed with the Lenovo log-in screen constantly asking me to enter a password that I don't know!
I am very dissapointed with purchased LENOVO WARRANTY SUPPORT - the people I've talked to have no idea about what I'm trying to explain to them.

Client Security Solution Won't Open / Load

I have been messing with this over a month now and can't seem to get this working. I am using IE8, a noticed that password manager add-on was disabled, so I enabled it and it crashed IE. When I click on Client Security Solution to start password manger, nothing happens. I have re-installed the client solution several times, but still nothing. Does anyone have any suggestions to getting this working?

Having the same issue.
Environment:
Lenovo R61
M/T = 8934-F9U
CSS = 8.21.0006.00
Troubleshooting Done:
--Updated BIOS to current available.
--Updated CSS to version listed above.
--Logged in as a different user (with local admin rights.) and created a new local Windows profile. Logged in as this new user, I was able to get Password Manager to launch.
-- Reset security settings using CSS application (Advanced, Reset Security Settings)
--Disable AV realtime scanning while attempting to launch mgr.
Observations =
--When I launch the Password Manager application, the system hangs for a bit, then the cursor moves to a different area of the screen. The user of this machine has the "click to button that's in focus" setting enabled, so I assume that the app is loading but it crashes/disappears before the user is able to enter the login information to access the passwords (e.g. either fingerprint or windows password.)
-- With the Password Mgr systray icon loaded, I do get prompted to save new passwords.
I have seen that there are many many people out there with this problem but there doesn't seem to be any resolution. I've searched through various posts (most related to Firefox 3.0 issues), but to no avail.
I suppose my next steps are:
--- Restage laptop (no way...will instruct end user to go 3rd-party app before advising him to incur that expense)
--- Uninstall/Reinstall CSS.
--- Create new profile for user, migrate all of his data and test.
I'm open to suggestions or better "next steps" then I could come up with.
Thank you for reading,
David.

Client Security Solution problem (Vista)

I have installed the lenovo fingerprint software and Client Security Solution 8.1 on my N200 0769. Unfortunately, CSS doesn't recognize my fingerprint reader. I can logon with the fingerprint software the way it is meant, so it can't be a hardware problem.
Under Windows XP both programs worked perfectly together so I could enter login data in Firefox by simply scanning my finger. I don't understand why the software doesn't work with Vista...
3000 N200 BDG, Vista Business 32bit

I have the same problem on an X 60 platform, which only surfaced in the last two weeks subsequent to running all of the Lenovo updates. Prior to this, I had reinstalled all programs, starting with the Recovery Disks for the Think Pad. Everything, including start up, was exceptionally fast. Once I ran the most recent BIOS updates, along with several others, this error message surfaced. It is intermittent, however, and I have not noted an issue.
In reviewing several other Message Boards, I have seen this issue raised several times. Here is a link to a thread where the individual did achieve a solution through Lenovo, but their response is nonspecific as to what they did: (http://forums.lenovo.com/lnv/board/message?board.id=T400_series_ThinkPads&message.id=7143&query.id=1...

Client Security Solution CSP Only

Hi,
We have a bunch of t430, t440s in our environment. I would like to encrypt certificates using tpm. (the hdd is already encrypted with mcafee)
I have installed client security solution and it provides a CSP for tpm, which does the trick. I've created MS CA templates and able to deploy certificates.
But the question is, We dont want to have password manager or additional software in our clients, so I would like to know if you guys figured out to install (or register) only the CSP part of the software?
By the way, anybody out there knows a proper way to reach lenovo support for techical issues? Our reseller has limited knowledge and I dont know how to get technical support.
Best regards.

This is from a post on the Thinkpads.com forum during the beta:
I forget the name of the very clever person who figured this out, but it wasn't me.
How to install Client Security Solution on Windows 7:
1. Download the software from Lenovo at http://www-307.ibm.com/pc/support/site. ... 69986.html [didn't get the complete link when I copied and pasted, but CSS for Vista x64 isn't difficult to find on the Lenovo web site]
2. Open the file tvtcss82v64_0023ww.exe to begin installation.
3. When you get an error message about the wrong OS, do not click "OK." Instead, locate the file "Client Security - Password Manager.msi" (Look in "Users\Username\AppData\Local\Temp\{xxxxxxxxxxxxx}" - Note that the last folder is a randomly generated temp folder. The easiest way to find the right one is to look at the date it was created). Once you find the msi file, copy it to your desktop.
4. Open the file from your desktop with Windows Install Editor using Wise Package Studio. Download a free copy at https://www4.symantec.com/Vrt/offer?_re ... _id=55188& [this isn't the correct link, but you can easily find it on the Symantec web site.]
5. Go to the Setup Editor and find "Launch Conditions" on the Product Tab.
6. Remove the Condition "VersionNT64=600 OR Installed" and save the package.
7. Click "OK" on the error message that still remains on your desktop from attempting the installation.
8. Run the .msi file from your desktop and complete the installation

Client Security Solution 8.21 for Windows 7 (64-bit only)

i used to work on client secuirty on my old OS windows Vista, now after i upgrade to windows 7, the appliaction wont install on my OS.
i tried to install the Vista Ver. and its not working
please advice

This is from a post on the Thinkpads.com forum during the beta:
I forget the name of the very clever person who figured this out, but it wasn't me.
How to install Client Security Solution on Windows 7:
1. Download the software from Lenovo at http://www-307.ibm.com/pc/support/site. ... 69986.html [didn't get the complete link when I copied and pasted, but CSS for Vista x64 isn't difficult to find on the Lenovo web site]
2. Open the file tvtcss82v64_0023ww.exe to begin installation.
3. When you get an error message about the wrong OS, do not click "OK." Instead, locate the file "Client Security - Password Manager.msi" (Look in "Users\Username\AppData\Local\Temp\{xxxxxxxxxxxxx}" - Note that the last folder is a randomly generated temp folder. The easiest way to find the right one is to look at the date it was created). Once you find the msi file, copy it to your desktop.
4. Open the file from your desktop with Windows Install Editor using Wise Package Studio. Download a free copy at https://www4.symantec.com/Vrt/offer?_re ... _id=55188& [this isn't the correct link, but you can easily find it on the Symantec web site.]
5. Go to the Setup Editor and find "Launch Conditions" on the Product Tab.
6. Remove the Condition "VersionNT64=600 OR Installed" and save the package.
7. Click "OK" on the error message that still remains on your desktop from attempting the installation.
8. Run the .msi file from your desktop and complete the installation

X61 - Vista Business - Client Security Solution Error - There was a problem connecting to the TPM

During startup my x61 has been displaying the following message, 'Client Security Solution' - "There was a problem connecting to the TPM (security device) ont his computer. It is possile that anti-virus or firewall software is blocking the connection. A missing or disabled device driver could also cause this problem. Please refer to the online documentation for more information".
I have spent an extraordinary amount of time and effort to find identify the cause and a solution for this problem. It occurs whether or not virus software is enabled or disabled and numerous calls to Lenovo, Symantec, Kaspersky, and Microsoft have resulted in finger pointing and no answers. None of the vendors acknowledge the problem yet this same issue is a significant topic of concern as found in various blogs and 'help' sites. Lenovo thought it was hardware and changed the motherboard. Lenovo told me to call Microsoft since it was a Vista issue. Microsoft told me to call Lenovo since Vista Business was preinstalled on the machine. Lenovo told me to call Microsoft and so it goes. I removed Symantec's anti-virus and replaced it with Kaspersky.
The strangest thing is that the module works intermitently and it seems that everytime a Lenovo update is performed (via Thinkvantage) the problem reoccurs for sometime.
Does anyone out there have an understanding of the cause and a potential solution???

I have the same problem on an X 60 platform, which only surfaced in the last two weeks subsequent to running all of the Lenovo updates. Prior to this, I had reinstalled all programs, starting with the Recovery Disks for the Think Pad. Everything, including start up, was exceptionally fast. Once I ran the most recent BIOS updates, along with several others, this error message surfaced. It is intermittent, however, and I have not noted an issue.
In reviewing several other Message Boards, I have seen this issue raised several times. Here is a link to a thread where the individual did achieve a solution through Lenovo, but their response is nonspecific as to what they did: (http://forums.lenovo.com/lnv/board/message?board.id=T400_series_ThinkPads&message.id=7143&query.id=1...

Client Security Solution with TPM

Hi,
after upgrading the z61p from XP to Vista I am not able to get the client security solution (css) up and running.
I always get amessage form css on the screen that an error occurred during connecting the TPM on this computer (sorry, I'm using the german language versions, therefore my translation might not be exactly the same what you get from the english version).
The message-box shows the additional hint, that the problem might be caused by the firewall or an antivirussoftware (both are actually disabled).
What I tried out already:
- delete and reactivate the TPM before installing css
- delete TPM (without reactivation) and install css
- connected to my domain, and not connected
- firewall disabled and enabled
- antivirus running and stopped
Has anybody an idea what else I can do to get the css with the password-manager up to work??
Regards - Rudolf

Nop.
I'm a little bit frustrated by Lenovo, because of the poor support.
The notebook is excellent, but the support .....
In other newgroups if the members are not able to answer or solve the problem the supplier/moderator does.
Here it seems to be different.

Fingerprint tab unavailable in client security solution

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