Finishing a purchased download after crash

So, after purchasing a 9 episode season of the Fresh Beat Band for my son, the Apple TV crashed. It downloaded all episodes but one, and that episode can't be found on either the Apple TV or iTunes. It simply skips past it. I can click on the episode in the iTunes store on Apple TV, and when I hit the "purchase" button it tells me that I've already purchased this item and would I like to purchase it again. What gives? If Apple knows that I've purchased it, why won't they let me download it to satisfy a failed download?

Try check for downloads from the store menu in itunes. If this doesn't help select your purchase history select the missing episode and report a problem.

Similar Messages

Retrieving previously purchased songs after crash

My computer crashed so hard it left a hole in my floor.I had backed up 80% of my music. the 20% I didn't back up I recently purchased. can I get those songs or do I have to buy them again?

Unfortunately Apple have a strict download once policy so you have to repurchase the music.
However it is worth contacting Apple customer service to see you can persuade them you are a special case.
There is a conract form here:
http://www.apple.com/support/itunes/store/browser/
Also
http://www.apple.com/support/itunes/store/

How to insert serial no for purchased FlexiLayouts after crash Windows 7

After PC complete crash, reformat and reinstalling products, I have Dreamweaver FlexiLayouts but I get a message saying "This page was created using Flexiversion trial version. Not for commercial use". I paid for this FlexiLayouts and have email acknowledging this. I tried to register this product in my Adobe account by inputting the serial number, but it would not take it. I want to update my client's websites using FlexiLayouts. Please help.

Adobe doesn't make the Flexi CSS Layouts extension. It's created by a 3rd party developer. Have you contacted Extend Studio about this yet?
Using Flexi CSS Layouts Dreamweaver extension for the first time
Nancy O.

Resume download after crash ?

Earlier today, I was downloading Xcode 2.3 (915mb), however I came away from my mac and later came back to a kernel panic, upon restarting I noted that the .download file was over 90% complete, however when I tried to open it to try and resume it won't continue.
I also tried to use wget to resume the download (against the .dmg file inside the .download package) however, wget isn't able to get the file.
As I have a download limit, I don't really want to download around 900mb again.
Does anyone have any ideas?

My machine spec is as follows:
PowerMac G4 (FW800) :
Dual 1.25GHz PowerPC G4 (1MB L3 per chip)
DDR-SDRAM PC2700 - 2GB (4x512MB)
700GB Storage (80Gb, 120Gb, 2x250GB RAID)
Toshiba Combodrive (DVD/CD-RW)
Pioneer DVDR-108 (Dual Layer DVD-RW/CD-RW)
24" Dell 2405FPW (Active Matrix LCD - 1920x1600)
ATI Radeon 9800Pro AGP - 128mb
Apple Pro Keyboard
Apple Mighty Mouse
Apple Pro Speakers
Gigabit ethernet
Belkin F5220 5-Port USB 2.0 PCI Card
Belkin 802.11G PCI Card
SiteCom USB BlueTooth Dongle
I'm currently using an 8mb DSL line, the problem isn't the speed (even though I got nowhere near top speed downloading XCode) it's the fact my ISP, imposes a monthly download limit.
I've downloaded the file again since, but would still like a resolution/method of resuming broken downloads in Safari.

I cant find the os x10.7 download after my computer crashed

I need to download 10.7 after my hard drive crashed and cannot fond the download.

After you replace your crashed HD, download it again. You can find your previous purchases in the App Store under the Purchases tab.
You can download previous purchases as often as you wish.

I purchased a new computer and transferred itunes, but can't get the podcasts I downloaded after the transfer to sync to my nano

I purchased a new computer and transferred itunes to it but now can't get podcasts downloaded after the transfer to sync with device.

So you have these podcasts downloaded and stored in your iTunes library is that correct? However, they will not sync with the device? Are these video or audio podcasts?
How is your Nano currently configured to sync podcasts? You can check this by viewing the iPod's Podcasts configuration tab in iTunes. To view this tab, plug your iPod in and select it from under the Devices section in the left hand pane of iTunes to bring yourself to the Summary tab that now shows to the right. Look for the Podcasts tab along the top and select it. Here you can configure how and what Podcasts are synced.
If you do happen to make any changes from under this tab, be sure to hit the Apply button to sync the updated changes to the Nano.
B-rock

I just purchased a movie and finished the interrupted download today. However when I look in the My Purchases section for movies I don't see it. Please help. Thanks

I just purchased a movie and finished the interrupted download today. However when I look in the My Purchases section for movies I don't see it. Please help. Thanks

Your receipt for all apps, free or otherwise, will say "purchased". The Starbucks app is free. In the app store itself, the apps will clearly state their cost or "Free".

I have a library of nearly 2000 songs and all of which were purchased/downloaded in their entirety. It seems that after one of the iTunes updates- many (not all, but plenty) of those songs were "cut off" after playing about 2/3 through them- I haven't gon

I have a library of nearly 2000 songs and all of which were purchased/downloaded in their entirety. It seems that after one of the iTunes updates… many (not all, but plenty) of those songs were “cut off” after playing about 2/3 through them… I haven’t gone through the entire library to see which are complete and which were cut off, but hoped this is “known problem” and hopefully with a known “fix”… Make sense?
Please advise…
Thx,
Johnny

I have a library of nearly 2000 songs and all of which were purchased/downloaded in their entirety. It seems that after one of the iTunes updates… many (not all, but plenty) of those songs were “cut off” after playing about 2/3 through them… I haven’t gone through the entire library to see which are complete and which were cut off, but hoped this is “known problem” and hopefully with a known “fix”… Make sense?
Please advise…
Thx,
Johnny

My computer crashed with Adobe downloaded. I need to reinstall my purchased download. How do I reinstall my adobe purchased software?

my computer crashed with Adobe downloaded. I need to reinstall my purchased download. How do I reinstall my adobe purchased software?

Adobe what? What Adobe software did you download?

HT201272 Cannot download pervious purchased app after change country my AppleID registered..

Cannot download pervious purchased app after change country my AppleID registered..
How could I get app updates without change country back to origional country where I purchased app.?
I have purchased lots apps on 2 country by same AppleID.
It does not make sense to change the country setting.
Due to in some country, iTunes online store only offer music/movies but NO TV show.
So I change registered country of my AppleID to US store.
Now I could purchased HD/1080p movies/TV shows, but cannot get app updates on iTunes which I purchased on pervious country.

You must be within the Country with a Valid Billing Address and Credit Card for that Country to use the iTunes Store of that Country...

The soft (4.3) in my i4 is messed up, badly how i reinstall ... i try to restore and says .. restore and update. download finishes 666.6 and after that it gives me an error

the soft(4.3) in my i4 is messed up, badly. how i reinstall ... i try to restore and says .. restore and update. download finishes 666.6 and after that it gives me an error

I'm assuming error 3259. Temporarily disable ALL of your antispyware/antivirus software, open your firewall and try again.

CANT DOWNLOAD AFTER EFFECTS ON ANOTHER COMPUTER (already purchased the app)

please help me
i bought 1 single app (after effects) paid prepaid for one year.
install it on my iMac , but now i wanna install it also on my new macbook pro
but when i log in to CC and trying to download after effects it give me TRIAL mode!!
for some reason i never received a serial number or any code to activate my purchase ( i don't understand why)
i bought this full and paid in full...
this is cause me lots of major problems....
im also trying to get respond through the phone / chat ( NONE OF THESE METHODS ARE WORKING)
THIS is a frustrating situation for me right now as i need to use AE immediately.
please let me know whats the solution for this
as i need to get it ASAP.
thanks
shay

Make sure you are installing the Creative Cloud and not the standalone version.
From what you describe you do not appear to be in dire need of resolving this immediately to get work done, though it is certainly your right to pursue getting it resolved as fast as possible. If you have the trial version installed you can use that - it is fully functional. Also, if you have it installed on another machine you can use it on there as well.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

I purchased iPhoto after installing Yosemite, but App store shows the download is "waiting"

I purchased iPhoto after installing Yosemite, but App store shows the download is "waiting", with a greyed out box that says pause.

Hi exyankee,
Thanks for the question. If I understand correctly, an app is stuck on waiting. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
iTunes: How to resume interrupted iTunes Store downloads - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario

Downloading after purchasing the physical copy

Is it possible to download a digital version of your purchase even after you have had a physical version of the same software shipped?
I recently bought a new Macbook Pro, which doesn't have a disc drive and I cannot load the adobe software, which I bought just over a year ago, onto it.

Can I then use the serial number I used for the physical copy on my old Macbook on a downloaded trial version?
Yes, provided the downloaded trial version is the Mac version.
I read somewhere that the serial code can be used twice? Not sure if this is false information though.
Don't confuse licensing and activation.
Your serial number (your software license) can be used as many times as you like and that's what licenses the software for perpetual use beyond the 30 day trial period. It's permanent and can be used every time you install or re-install the software. It's a perpetual license so it will always work.
However, in order to use the software for more than 30 days (e.g. if you're installing the trial on a new computer), in addition to being licensed via your serial number, it must also always be activated via the Adobe activation servers and you can only have two activations per serial number at any one time. Activation is usually an automatic process during a successful installation.
More info: https://www.adobe.com/products/activation/

A movie i purchased does not show up in the download after it suddenly stopped while downloading over half way through

a movie i purchased does not show up in the download after it suddenly stopped while downloading over half way through.. help!

I totally agree, I am not going to discredit your comment as everyone is entitled to their opinion as I am BUT, I will not bad mouth other members, especially since may have not have written my initial statement in a logical manner so Ill try and answer them in order to your response.
1. I DO LIKE iTunes in general and on the whole BUT I dislike the new update, iTunes 11, it has completely buggered everything up.
2. Prior to the update, everything worked brilliantly, including Apple TV. It was user friendly and was easy to use. The new update is counter-intuative and is hard to find, fix anything and as I have had to find out at my cost, reset my Apple TV and start downloading all over again. So let me reaffirm, it is iTunes11 I find hard to fathom, not the old iTunes.
3. No I am not a developer but I have been using PC's for over 20 years so I do know how one works.
4. Good Question about who would help me, again, it is someones opinion against someone elses. One day, I may write something that generally people agree with, another they may not, depends on the subject.
5. " I do not love Apple" ?yet I have an iPhone 4s, iPad and Apple TV, find that an illogical comment!
6. I have made a General Search on the forums on the subject and the general consensus is that the new update is one update to far.
7. Oh, I am not a genius otherwise I would have solved the issue in the first place!
Just to re-iterate, I am not bad mouthing Apple in general, all I am saying is that iTunes 11 is one update to far and I am not the only one saying it.... some have gone a lot further than I have, again, their opinion and who am I to argue with them as I have an opnion as you do and I will most deffinatly not bad mouth a member because I disagree with them for the above reason, debate it, yes, not belittle them.
Hope these have cleared up my initial statement?

Finishing a purchased download after crash

Similar Messages

Maybe you are looking for