Fios App on both Xbox and IPad

I recently subscribed to both fios tv and internet double play option and Ive been trying to get these 2 apps to work. Both say I do not have the services needed. I have 50/25 internet, and HD set top box (prime HD), so I should be able to use both of these apps.
It says simply you do not have these services please visit verizon to order. 
Can someone here please help me?
Much appreciated

If I buy an app will I be allowed to sync it both to my phone and pad
Yes, unless either device is listed as incompatible in the application's description.
(53305)

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