FiOS Digital Voice and Internet Reoccurring Problem with Outage at Same Time Every Night

I was hoping someone could help me out or enlighten me as to what may be going on.
I've been having problems the past two nights (5/17 and 5/18) where at 12:45am CST, both the internet and Digital Voice service go out. The problem with this is that the outage trips our home alarm due to the dropped connection (which scares our child) and disrupts any large downloads (e.g. Steam purchases) that I may have set up to run during the night. After 5-10 minutes, service is restored and works properly.
We haven't had problems of this nature since we switched to digital voice around two months ago, and we tested our alarm system with the provider to ensure it works properly with Digital Voice (it does).
Does anyone know if Verizon has been doing backend updates or something of that nature that would knock service out two nights in a row at the same time?
I haven't received any information indicating there are outages, planned or otherwise, in our area, and the Verizon support staff I contacted, while polite and courteous, did not have an answer for me. I am hoping that we don't have to endure a third night of this.
Thanks

To follow up on this, we again had another occurance at 12:45am CST Saturday morning. Thankfully, though, we did not have another occurance Sunday morning.
However, I still would like to know what the root cause of this problem is. I've powercycled my ONT (removed power, removed battery backup) per Verizon support's instructions Friday afternoon, but it did not appear to have any impact on the problem at hand.

Similar Messages

Internet switching off at same time every night

I am a BT unlimited broadband customer (not Infinity) and for the last 6 to 7 weeks my internet connection has been switching off every night at around 8/9pm. The broadband technical helpline have managed to get me back online when I ring by different fixes each time, including reset etc. On the occasions when I don't ring them and just leave it the internet is back on again when I wake up in the morning.
I have been sent a Home Hub 3 as a replacement for my old Home Hub 1.0/1.5., placed it much nearer the telephone point and replaced all the filters. I have disconnected my wired desktop PC and have temporary loan of a laptop which I use wirelessly. But the problem persists. The broadband light remains solid blue the whole time this is happening and, weirdly, the laptop status bar says I have internet access, although I clearly haven't. Line test shows no problems.
This problem happens even when I have no computer turned on at all. I know this because my BT Vision on demand also becomes unavailable. The troubleshooter function on the BT Vision box shows I have broadband connection during this period.
It has been suggested there may be some interference somewhere. But nothing has changed in my house and I think it would be difficult to find out if it's anything nearby. Could it be something at the exchange (although I fancy there would be many more compaints if this was so)? As you can imagine, this is driving me nuts. I'd be grateful for any suggestions.

is the power save function turned off?
How to turn off power save permanently
From a computer that is connected to the Hub, open your web browser and browse to http://bthomehub.hometo open the Hub Manager
Click the Configure button next to "BT Power Save" (Hub 2.0) or "BT Manual Power Save" (Hub 3)
You will be asked to enter your Admin password
Click No on the "Enable Power Save Mode" (Hub 2.0) or "BT Power Save mode enable" (Hub 3) option
Click the Apply button
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Fast busy, esp when accessing Voice Mail on FiOS Digital Voice

When we have new messages and call into voice mail and enter passcode, the voicemail guy starts talking and all of the sudden we get the dreaded fast busy. So then we have to hang up and try again, then get the old "I'm sorry, that account is in use". So then we have to wait about ten minutes and try again, and this is getting very frustrating. I called in a trouble ticket for it and nobody seems to have a clue. In fact, while I was on the phone with tech support I got the fast busy about ten minutes into the call and didn't receive a call back, so I had to call it in all over again! We just got FiOS back in May. Before that we had T-Mobile @Home for our home phone, and it was rock solid and trouble-free! So I expected a fiber optic Verizon home phone to be at least as reliable as a Linksys router with a T-Mobile SIM card in it - but boy was I wrong! And now that TMO has stopped selling @Home I can't switch back. Also, the Verizon voicemail is very frustrating to begin with. The TMO voicemail system lets you listen to your message, then press 7 to delete it after you've heard it. The VZ voicemail forces you to press 3 to delete the message while it's still playing. Otherwise, after all your messages are done playing, you have to go back and play them over again, deleting them while they are still playing. I just cannot figure out whey they would design a voicemail system so cumbersome and frustrating. Not to mention, TMO gave you the option of bypassing the password security when accessing from your home phone. VZ makes you put the password in every time. Help! I'm sure there is someone on these boards that is way smarter than anyone I can get on the phone. Thanks!

We have been getting the exact same thing for almost a year now... since switching to FiOS Digital Voice in May of last year! Every time I call in to report it they 'escalate' the issue but it never gets resolved. The problem seems to be in the initial connection. Most of the time it works fine but, several times a month, after I call to get messages and it starts to play the new message it goes dead and I get the busy signal. I get the same message when I call back: “I’m sorry – that account is in use at this time. Please try again later!” I have even called in with my cell phone and get the same message! I HAVE EVEN used the Internet to see if I could get my messages and, when I hit Play, I get a pop-up saying: “Your Voice Mail box is currently in being accessed; please try again later. If the problem continues, please contact our Customer Support Center at 1-888-553-1555. We apologize for any inconvenience.” This is obviously a software bug that Verizon has no clue on how to troubleshoot OR fix!!! I wonder how many people have the problem and just don’t bother reporting it because of the hassle? When it first started happening they destroyed my entire mailbox and I had to re-enter the complete mailbox setup again – 3 times!!! NEVER let them talk you into that!!! It’s their problem and they need to fix it!!!!!!! I wish I could go back to the ‘normal’ voicemail we originally had… they want hundred$ to switch back because I’d be breaking my #$@%^&* contract! Good luck if you have Verizon………

Intercomm no longer works after swtiching to FIOS Digital Voice

Before I became a FIOS customer, my Verizon landline was connected to the building intercomm system so I could open the lobby door of our apartment building from my landline phone. This was working for several years.
After switching to FIOS Digital Voice, the intercomm no longer works.
What should I do to get this resolved?

I'm having the same problems. I have a 32GB iPhone 3GS which I upgraded to iOS 4.0 (previously running 3.1.3).
I've tried a full restore as well as changing the Voice Control language settings in General > International > Voice Control. I'm English and based in the UK and had my Voice Controls previously set to English (British). The weird thing is if I set my Voice Control to English (American) and then impersonate an American accent - then it works fine! Change it back and it's just the same - takes an age to finish recognising anything and then it's nowhere near what I said.
Hope that info helps out in diagnosing the problem.
J.

FIOS Digital Voice - Changes to Verizon Account Numbers?

I have had FIOS for about 5 years with the 'Verizon Freedom Essentials' voice plan. My contract has lapsed and I can create a new bundle which (apparently) maintains my FIOS TV Extreme HD plan, actually upgrades my FIOS 10/2 to 15/5, and (apparently) replaces my 'Verizon Freedom Essentials' with FIOS Digital Voice.
When I added this bundle to the Cart, I got a message thanking me for choosing FIOS - eventhough I already have it, and then a warning message that selecting FIOS Digital Voice would change my account number and I would have deal with any affected financial institutions.
Is this warning message correct? If memory serves, the ccount number did change when I first went to FIOS, is it going to change _again_ if I select the bundle which, by definition, includes FIOS Digital Voice? TIA.
Mark

Yes, it is correct and I've not been able to get a straight answer from Verizon about why the account number changes--I recently signed up for triple play of broadband, phone and tv from my double play of broadband and phone (Freedom Essentials). My account number did not change when I switched to FiOS (broadband/phone) in 2009.
I received an email from Verizon's FiOS Customer Experience Team for the Mid-Atlantic Region welcoming me to FiOS (although, as noted, I've been a FiOS customer since 2009). I replied to that email asking why my account number changed, what my new payment date would be (that also changes fro some bizarro reason) and also that I wanted to go back to Freedom Essentials since Digital Voice is NOT state regulated (no protection then if there are problems, no regulations as to price increases, etc.). While I received a reply, my questions have never been answered and my "customer experience" has been extremely poor with respect to any help/response from Verizon's Mid-Atlantic region team. I have not yet received my first bill for the new account.

Signed up for FIOS Digital Voice days ago. Already getting telemarketer calls!!! Did I opt in?????

I switched to FIOS this week. As part of my triple play bundle, I have FIOS Digital Voice.
I signed up online to take advantage of some nice bundle savings.
The install went well and everything is working fine, with one MAJOR exception now:
I am getting several telemarketing calls daily on my FIOS Digital Voice line. I will need a larger timeframe to confirm this is not just typical fluctuating telemarketing call volume, but the fact that I a didn't notice it before porting my home phone number to FIOS implies something is amiss.
1. My first important question:
When I signed up for FIOS online, I recall a checkbox during the ordering process (at a cost of $10) not to have my number published or listed in some Verizon directory or other type of phone directory (can't recall which it was).
I apparently selected the option to save $10 and thereby have my number published or listed.
Did I, unknowingly (hindsight is 20/20) attract these telemarketing calls that way?
I would appreciate it If someone can shed some light for me on whether that $10 I saved when signing up for FIOS was for opting out of (i.e.. for not signing up) for one of the following [apparent since I don't recall for sure what exactly the checkbox was:
(I recall something to the effect that it said we won't publish your name if you check the box and pay $10 for not publishing you name???]:
Here is the official distinction from FIOS' site:
Non-Published, Non-Listed, and Additional Listings Non-Published, Non-Listed, and Additional Listings Non-Published Service
Your name, address, and telephone number are not published in the Verizon Directory White Pages.
Your telephone number is not available from Directory Assistance (411).
Non-Listed Service
Your name, address, and phone number are not published in the Verizon Directory.
Your telephone number is available from Directory Assistance (411).
Their site notes both of these have a monthly fee.
http://www22.verizon.com/residentialhelp/generic/phone+generic/phone+product/questions/124388.htm
Anyway, back to my questions:
2. Does what I did make a difference anyway (hinges on the response to question 1 and on what it really means since i thought I read somewhere that telemarketers will get numbers even if they aren't officially listed and / or published).
Any feedback from the community on what EXACTLY that checkbox said and what implication it may, or may not, have as far as getting telemarketing calls as a result is concerned would be appreciated.
Thanks!
EDIT - After posting this, I got a few more telemarketing calls already.
Today alone I am averaging roughly one telemarketing call every 45 minutes (different telemarketers mostly with a few repeats).
I have had this number for numerous years while under Cablevision's Optimum Voice service and I was getting less than 5% as many telemarketing calls while under Optimum Voice, even though I ported it to Verizon just two days ago!!! As others have noted, this is very frustrating.
The worst part is now there is nothing that can be done by Verizon even if they wanted to since my number is already out there and being passed around!!!
Anyway, I do want to know if the item I checked (or left unchecked) when ordering FIOS online had to do with either opting out of my number being unlisted or unpublished?
I am pretty sure it mentioned something about a directory listing if I did not pay the $10 to opt out, but I don't know if it was unlisted or completely unpublished....
Can someone confirm which it is?

It seems like several / most of them are ADT dealers.
I signed up for the DNC registry last week. Had been avoiding since a) with Optimum Online I rarely got telemarketer calls and b) I heard it could make matters worse, so I didn't bother signing up since I was not experiencing calls at the time.
Too bad Verizon and other telecom firms do not automatically block these calls on their end for consumers who wish to opt out of telemarketing calls.
It would be easy enough to develop a simple database where users could flag numbers.
If a given number is reported several times by different users, Verizon (and other telecommunications firms could the validate that these are telemarketers and block them.
Verizon FIOS Digital Voice's current 10 number block list is not nearly enough, as many others have stated here.
They should increase that to 200 or more if possible (in any case, at least 100) per phone service customer.
I found a post that contains content that I will add to my voicemail announcement. It won't stop robo dialers though.
Ask to be put on their do not call list, ask the person you talk to to verify the number they're DNC'ing. Make a note of this. If they call back, let them know that you informed them on "xx" date you asked to be put on their DNC list, and you'll be keeping track of every call they make to you from here on out and will pursue remedies under the Telephone Consumer Protection Act if the calls don't cease immediately. 47 U.S.C. 227 et seq is where you'll be looking. A lot of consumer protection attorneys will take these cases since each call is at minimum a $500 violation, and if you can show it to be willful, the damages treble to $1500 per call.

When I use voice over to read an epub in my Ibooks app, which is in Dutch, sometimes he start reading a book with an English Female voice and some books he reads with the Dutch male voice (which is good). All my epubs are Dutch books. Can i fix this probl

when I use voice over to read an epub in my Ibooks app, which is in Dutch, sometimes he start reading a book with an English Female voice and some books he reads with the Dutch male voice (which is good). All my epubs are Dutch books so the English voice sound terrible trying to pronounce Dutch. Can i fix this problem? Thanks, Tom

It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
First, the internet-related issues may be related to adware or a network compromise. I tend to lean more towards the latter, based on your description of the problem. See:
http://www.adwaremedic.com/kb/baddns.php
http://www.adwaremedic.com/kb/hackedrouter.php
If investigation shows that this is not a network-specific issue, then it's probably adware. See my Adware Removal Guide for help finding and removing it. Note that you mention AdBlock as if it should have prevented this, but it's important to understand that ad blockers do not protect you against adware in any way. Neither would any kind of anti-virus software, which often doesn't detect adware.
As for the other issues, it sounds like you've got some serious corruption. I would be inclined to say it sounds like a failing drive, except it sounds like you just got it replaced. How did you get all your files back after the new drive was installed?
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

We have a mac laptop and dont have any problems with pdf files but our imac will not open them. any suggestions

we have a mac laptop and dont have any problems with pdf files but our imac will not open them. any suggestions?

Back up all data.
In the Finder, select Go ▹ Go to Folder from the menu bar, or press the key combination shift-command-G. Copy the line of text below into the box that opens, and press return:
/Library/Internet Plug-ins
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

I have an IPod touch 4 gen. And I'm having problems with the audio when I use other than Apple brand earphones

I have an Ipod Touch 4 gen. and I'm having problems with audio when I use other than Apple brand earphones. I'm talking about music only so far, when I use apple earphones all is fine, but if I use other type of phones ( sony for exemple ) I can only hear the music and the background but not the lead singer voice, can anybody explain this to me? thank you.

- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
- If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Hi - I cannot upload my emails through the mail icon. The first time I tried it only loaded very old emails, I then tried the whole process again and it has not imported a single email. I use hotmail, and have had no problems with my iPhone or iPad.

Hi - I cannot upload my emails through the mail icon. The first time I tried it only loaded very old emails, I then tried the whole process again and it has not imported a single email. I use hotmail, and have had no problems with my iPhone or iPad. So the only way I can check my emails on my mac is to go through the internet. Can anyone help?

Hello, do you mean Download?
In Mail's Window Menu, choose Connection Doctor, any red dots for status, if so what is the message?
Then click the Show Details button & Check again.

I have an iPhone 4S and never had a problem with syncing it. But suddenly, when I connected my phone to my mac, it says that its in recovery mode, and I need to restore it in order to sync. I've updated both my phone and my itunes, and it didnt work.Help?

I have an iPhone 4S and never had a problem with syncing it. But suddenly, when I connected my phone to my mac, it says that its in recovery mode, and I need to restore it in order to sync. I've updated both my phone and my itunes, and it didnt work.Help?

fighter19lisa wrote:
that only makes it say its synced, when its not.
No, it does not. It transfers purchases from the iDevice to the computer. The computer must be authorized for the Apple ID that the content was acquired with.
fighter19lisa wrote:
my playlists wont show up on the phone.
Are they selected to sync? Is Manually Manage content on the device selected?
fighter19lisa wrote:
i had to change my password for my aol account again and i still cannot get my email on my phone to even work
What does that have to do with syncing content to the device? FYI, nothing.

HT201304 Hi! My My mom bought me an iPhone 5 and I have a problem with my facetime I cant find it! Cant find it in settings and restrictions. She bought this in Bahrain both my iPhone and she ipad mini and she has facetime on her. What should I do?

Hi! My My mom bought me an iPhone 5 and I have a problem with my facetime. I cant find it! Cant find it in settings and restrictions. I remember when she gave me this I see facetime in settings and after a couple of days its gone! She bought this in Bahrain both my iPhone and her iPad Mini. And I'm just wondering why she has facetime and why mine is missing? Please help! My iMessage is perfectly working. I lived in the Philippines

Are you trying to use the phone in Bahrain with a supported carrier there? I suspect not. If you try to use this phone outside of Bahrain, you won't have FaceTime. This is done to prevent folks from simply crossing the border to purchase iPhones in Bahrain...FaceTime is banned in Saudi Arabia & the UAE. Sorry, but you'll only have FaceTime on that phone while using it in Bahrain on a supported carrier's network there.

I am having some huge problems with my colorspace settings. Every time I upload my raw files from my Canon 5D mark II or 6D the pics are perfect in color. That includes the back of my camera, the pic viewer on my macbook pro, and previews. They even look

I am having some huge problems with my colorspace settings. Every time I upload my raw files from my Canon 5D mark II or 6D the pics are perfect in color. That includes the back of my camera, the pic viewer on my macbook pro, and previews. They even look normal when I first open them in photoshop. I will edit, save, and then realize once i've sent it to myself to test the color is WAY off. This only happens in photoshop. I've read some forums and have tried different things, but it seems to be making it worse. PLEASE HELP! Even viewing the saved image on the mac's pic viewer is way off once i've edited in photoshop. I am having to adjust all my colors by emailing myself to test. Its just getting ridiculous.

Check the color space in camera raw, the options are in the link at the bottom of the dialog box. Then when saving make sure you save it to the srgb color space when sending to others. Not all programs understand color space and or will default to srgb. That won't necessarily mean it will be accurate, but it will put it in the ballpark. Using save for web will use the srgb color space.

I had already update mi new factory unlocked iPhone 4S to iOS 5.1.1 and I still having problems with "invalid sim". I'm from Argentina and here we don't have official service. PLEASE HELP ME, WHAT CAN I DO??? In Argentina is too expensive an iPhone 4S.

I had already update mi new factory unlocked iPhone 4S to iOS 5.1.1 and I still having problems with "invalid sim". I'm from Argentina and here we don't have official service. PLEASE HELP ME, WHAT CAN I DO??? In Argentina is too expensive an iPhone 4S. Please I need help to continue believing in Apple. Thanks a lot. If anybody speak spanish better.

Was it purchased from an official Apple Store, not a reseller? Only Apple Stores sell official factory unlocked phones. The others sell hacked to unlock phones, and the unlocking is unstable.
Try these steps, as needed:
1. Reset phone - press both home and on/off buttons for at least 10 seconds until the Apple logo appears.
2. Settings > General > Reset > Reset Network Settings.
3. Replace SIM card (and reset network settings again)
4. Restore Phone in iTunes using a backup
5. Restore in iTunes as new, without using a backup

Since the most recent Firefox update 3.6.8 by banking institution no longer shows as having a secure encrypted connection, however, my bank assures me all is well with their certificates and that is a problem with the new Firefox browser update, can you g

Since the most recent Firefox update 3.6.8 my banking institution no longer shows as having a secure encrypted connection, however, my bank assures me all is well with their certificates and that is a problem with the new Firefox browser update, can you give me some idea why it is doing this?
== This happened ==
Every time Firefox opened
== Right after the new Firefox update

Hello Anne.
Can you please try it in a new (temporary) Firefox profile and see if the issue is still present? See [http://support.mozilla.com/en-US/kb/Managing+profiles this article] to know how to create a new Firefox profile. Please report back the results.

FiOS Digital Voice and Internet Reoccurrin​g Problem with Outage at Same Time Every Night

Similar Messages

Maybe you are looking for

FiOS Digital Voice and Internet Reoccurring Problem with Outage at Same Time Every Night