FIOS Digital Voice - Changes to Verizon Account Numbers?

I have had FIOS for about 5 years with the 'Verizon Freedom Essentials' voice plan. My contract has lapsed and I can create a new bundle which (apparently) maintains my FIOS TV Extreme HD plan, actually upgrades my FIOS 10/2 to 15/5, and (apparently) replaces my 'Verizon Freedom Essentials' with FIOS Digital Voice.
When I added this bundle to the Cart, I got a message thanking me for choosing FIOS - eventhough I already have it, and then a warning message that selecting FIOS Digital Voice would change my account number and I would have deal with any affected financial institutions.
Is this warning message correct? If memory serves, the ccount number did change when I first went to FIOS, is it going to change _again_ if I select the bundle which, by definition, includes FIOS Digital Voice? TIA.
Mark

Yes, it is correct and I've not been able to get a straight answer from Verizon about why the account number changes--I recently signed up for triple play of broadband, phone and tv from my double play of broadband and phone (Freedom Essentials). My account number did not change when I switched to FiOS (broadband/phone) in 2009.
I received an email from Verizon's FiOS Customer Experience Team for the Mid-Atlantic Region welcoming me to FiOS (although, as noted, I've been a FiOS customer since 2009). I replied to that email asking why my account number changed, what my new payment date would be (that also changes fro some bizarro reason) and also that I wanted to go back to Freedom Essentials since Digital Voice is NOT state regulated (no protection then if there are problems, no regulations as to price increases, etc.). While I received a reply, my questions have never been answered and my "customer experience" has been extremely poor with respect to any help/response from Verizon's Mid-Atlantic region team. I have not yet received my first bill for the new account.

Similar Messages

Fast busy, esp when accessing Voice Mail on FiOS Digital Voice

When we have new messages and call into voice mail and enter passcode, the voicemail guy starts talking and all of the sudden we get the dreaded fast busy. So then we have to hang up and try again, then get the old "I'm sorry, that account is in use". So then we have to wait about ten minutes and try again, and this is getting very frustrating. I called in a trouble ticket for it and nobody seems to have a clue. In fact, while I was on the phone with tech support I got the fast busy about ten minutes into the call and didn't receive a call back, so I had to call it in all over again! We just got FiOS back in May. Before that we had T-Mobile @Home for our home phone, and it was rock solid and trouble-free! So I expected a fiber optic Verizon home phone to be at least as reliable as a Linksys router with a T-Mobile SIM card in it - but boy was I wrong! And now that TMO has stopped selling @Home I can't switch back. Also, the Verizon voicemail is very frustrating to begin with. The TMO voicemail system lets you listen to your message, then press 7 to delete it after you've heard it. The VZ voicemail forces you to press 3 to delete the message while it's still playing. Otherwise, after all your messages are done playing, you have to go back and play them over again, deleting them while they are still playing. I just cannot figure out whey they would design a voicemail system so cumbersome and frustrating. Not to mention, TMO gave you the option of bypassing the password security when accessing from your home phone. VZ makes you put the password in every time. Help! I'm sure there is someone on these boards that is way smarter than anyone I can get on the phone. Thanks!

We have been getting the exact same thing for almost a year now... since switching to FiOS Digital Voice in May of last year! Every time I call in to report it they 'escalate' the issue but it never gets resolved. The problem seems to be in the initial connection. Most of the time it works fine but, several times a month, after I call to get messages and it starts to play the new message it goes dead and I get the busy signal. I get the same message when I call back: “I’m sorry – that account is in use at this time. Please try again later!” I have even called in with my cell phone and get the same message! I HAVE EVEN used the Internet to see if I could get my messages and, when I hit Play, I get a pop-up saying: “Your Voice Mail box is currently in being accessed; please try again later. If the problem continues, please contact our Customer Support Center at 1-888-553-1555. We apologize for any inconvenience.” This is obviously a software bug that Verizon has no clue on how to troubleshoot OR fix!!! I wonder how many people have the problem and just don’t bother reporting it because of the hassle? When it first started happening they destroyed my entire mailbox and I had to re-enter the complete mailbox setup again – 3 times!!! NEVER let them talk you into that!!! It’s their problem and they need to fix it!!!!!!! I wish I could go back to the ‘normal’ voicemail we originally had… they want hundred$ to switch back because I’d be breaking my #$@%^&* contract! Good luck if you have Verizon………

Signed up for FIOS Digital Voice days ago. Already getting telemarketer calls!!! Did I opt in?????

I switched to FIOS this week. As part of my triple play bundle, I have FIOS Digital Voice.
I signed up online to take advantage of some nice bundle savings.
The install went well and everything is working fine, with one MAJOR exception now:
I am getting several telemarketing calls daily on my FIOS Digital Voice line. I will need a larger timeframe to confirm this is not just typical fluctuating telemarketing call volume, but the fact that I a didn't notice it before porting my home phone number to FIOS implies something is amiss.
1. My first important question:
When I signed up for FIOS online, I recall a checkbox during the ordering process (at a cost of $10) not to have my number published or listed in some Verizon directory or other type of phone directory (can't recall which it was).
I apparently selected the option to save $10 and thereby have my number published or listed.
Did I, unknowingly (hindsight is 20/20) attract these telemarketing calls that way?
I would appreciate it If someone can shed some light for me on whether that $10 I saved when signing up for FIOS was for opting out of (i.e.. for not signing up) for one of the following [apparent since I don't recall for sure what exactly the checkbox was:
(I recall something to the effect that it said we won't publish your name if you check the box and pay $10 for not publishing you name???]:
Here is the official distinction from FIOS' site:
Non-Published, Non-Listed, and Additional Listings Non-Published, Non-Listed, and Additional Listings Non-Published Service
Your name, address, and telephone number are not published in the Verizon Directory White Pages.
Your telephone number is not available from Directory Assistance (411).
Non-Listed Service
Your name, address, and phone number are not published in the Verizon Directory.
Your telephone number is available from Directory Assistance (411).
Their site notes both of these have a monthly fee.
http://www22.verizon.com/residentialhelp/generic/phone+generic/phone+product/questions/124388.htm
Anyway, back to my questions:
2. Does what I did make a difference anyway (hinges on the response to question 1 and on what it really means since i thought I read somewhere that telemarketers will get numbers even if they aren't officially listed and / or published).
Any feedback from the community on what EXACTLY that checkbox said and what implication it may, or may not, have as far as getting telemarketing calls as a result is concerned would be appreciated.
Thanks!
EDIT - After posting this, I got a few more telemarketing calls already.
Today alone I am averaging roughly one telemarketing call every 45 minutes (different telemarketers mostly with a few repeats).
I have had this number for numerous years while under Cablevision's Optimum Voice service and I was getting less than 5% as many telemarketing calls while under Optimum Voice, even though I ported it to Verizon just two days ago!!! As others have noted, this is very frustrating.
The worst part is now there is nothing that can be done by Verizon even if they wanted to since my number is already out there and being passed around!!!
Anyway, I do want to know if the item I checked (or left unchecked) when ordering FIOS online had to do with either opting out of my number being unlisted or unpublished?
I am pretty sure it mentioned something about a directory listing if I did not pay the $10 to opt out, but I don't know if it was unlisted or completely unpublished....
Can someone confirm which it is?

It seems like several / most of them are ADT dealers.
I signed up for the DNC registry last week. Had been avoiding since a) with Optimum Online I rarely got telemarketer calls and b) I heard it could make matters worse, so I didn't bother signing up since I was not experiencing calls at the time.
Too bad Verizon and other telecom firms do not automatically block these calls on their end for consumers who wish to opt out of telemarketing calls.
It would be easy enough to develop a simple database where users could flag numbers.
If a given number is reported several times by different users, Verizon (and other telecommunications firms could the validate that these are telemarketers and block them.
Verizon FIOS Digital Voice's current 10 number block list is not nearly enough, as many others have stated here.
They should increase that to 200 or more if possible (in any case, at least 100) per phone service customer.
I found a post that contains content that I will add to my voicemail announcement. It won't stop robo dialers though.
Ask to be put on their do not call list, ask the person you talk to to verify the number they're DNC'ing. Make a note of this. If they call back, let them know that you informed them on "xx" date you asked to be put on their DNC list, and you'll be keeping track of every call they make to you from here on out and will pursue remedies under the Telephone Consumer Protection Act if the calls don't cease immediately. 47 U.S.C. 227 et seq is where you'll be looking. A lot of consumer protection attorneys will take these cases since each call is at minimum a $500 violation, and if you can show it to be willful, the damages treble to $1500 per call.

Intercomm no longer works after swtiching to FIOS Digital Voice

Before I became a FIOS customer, my Verizon landline was connected to the building intercomm system so I could open the lobby door of our apartment building from my landline phone. This was working for several years.
After switching to FIOS Digital Voice, the intercomm no longer works.
What should I do to get this resolved?

I'm having the same problems. I have a 32GB iPhone 3GS which I upgraded to iOS 4.0 (previously running 3.1.3).
I've tried a full restore as well as changing the Voice Control language settings in General > International > Voice Control. I'm English and based in the UK and had my Voice Controls previously set to English (British). The weird thing is if I set my Voice Control to English (American) and then impersonate an American accent - then it works fine! Change it back and it's just the same - takes an age to finish recognising anything and then it's nowhere near what I said.
Hope that info helps out in diagnosing the problem.
J.

Blindsided by Verizon FIOS Digital Voice 411 charges

Hello,
411 for any blind person is essentia!.
charging $2 per call to those who are blind is an unconcionable and devious nigh onto robbery act.
I've been a GTE/Verizon tele customer for decades. Initially with a copper line, and now with FIOS Triple play incl'd Digital Voice.
I asked during a very lengthy debate regarding the pros and cons of upgrading to DV what would change, if anything. I strongly underlined the fact I am blind at that time. I was told nothing would change save for the fact I would then have to add in the area code prefix to the dialed ph num when an outgoing call was made. Bummer. But OK, I get a 100 # speed dial feature.
Apparently the integrity of or the training level of Verizon Sales staff is hugely suspect. THERE IS ANOTHER CHANGE... NOW, EACH AND EVERY 411 CALL WILL COST $1.99 + TAX!!!!
Being BLIND using 411 is enevitable. GTE/Verizon thru a special needs gbased facility had to my personal knowledge provided (likely mandated or required to by the gov't.) FREE 411 CALLING for those like me... well since the mid 90s anyhow. Though a specific course of applications and letters was required for this accomodation... much like the process for a disabled parking permit process. Dr. note, etc.
Switching to DV as I was instructed to do during this last contract discussion not one word was said as to the $2 per 411 call. Nothing!
Are verizon staff simply stupid? How can something of that nature be so casually overlooked?
411 for any blind person is necessary, at least for local calls, if not entirely.!.
only during a discussion once more with a supervisor was I informed I had been billed for EACH & EVERY 411 call @ $2 per, since the "cost savings" upgrade to the new Triple Play w/DV was made over a year ago!!!
Scandalous. Ridiculous. But then Verizon has not been a totally up front utility now has it? Florida assessed an $11 million penalty for Verizon's inappropriate billing practices a few years ago on their Cellular services arm.
Apparently, in Verizon's opinion, they conduct business in a "CATCH ME IF YOU CAN" sort of arrangement.
even their current billing process says you will be billed for a Set top Box return, UNTIL they have it back in their wherever wharehouse... not when it's mailed back date or dropped off at a local Phone Mart outlet, as they instruct.
I dropped off a STB July 16, 2013 at a Phone mart nearby. Got a receipt & deactivation code print out. Aug 7, 2013 I was told they wouldn't credit me prior to the Aug 6 2013 date it was received into their wharehouse... not the actual date it was returned.
business &* billing practices such as these evaccuates any sense of good faith which both parties MUST aspire to, and is central to any leagal agreement or contract for services.
Verizon repeatedly ignores the good faith aspect and regularly punishes it's client base financially to suit their own needs/desires.
unscrupulous conduct such as this is deplorable and should not go without penalty. Ethics as shown by Verizon are non essential and they flaunt it in the face of the State, the Country, and their subvscribers routinely.. such actions exceed and nullify the boundaries of usual consumer propriety. The ordinary reference of 'Caveat Emptor" or BUYER BEWARE is a prerequisite IF one wishes to, or is entertaining the idea of contracting business with Verizon. Not only must the buyer beware at time of purchase, but each billing cycle thereafter!!
If I must watch a company I am in bed with each and every month to surveil their billing, exactly what does that say about Verizon? the old adage "the bill is computer generated" sours in the mouth and falls without weight on the ears, as Verizon itself programs those computers. Consequently Verizon has BUILT in exteranneous facilities for acquiring either temporal or permanent revenue streams with it's deplorable operating and billing regimen.
...and when Verizon goes to the lengths of stealing from the disabled, or worse still, the blind, it's shameful... it's plain crookedness... thieivery... and defies ethical forthwrightness.

Yes, it is correct and I've not been able to get a straight answer from Verizon about why the account number changes--I recently signed up for triple play of broadband, phone and tv from my double play of broadband and phone (Freedom Essentials). My account number did not change when I switched to FiOS (broadband/phone) in 2009.
I received an email from Verizon's FiOS Customer Experience Team for the Mid-Atlantic Region welcoming me to FiOS (although, as noted, I've been a FiOS customer since 2009). I replied to that email asking why my account number changed, what my new payment date would be (that also changes fro some bizarro reason) and also that I wanted to go back to Freedom Essentials since Digital Voice is NOT state regulated (no protection then if there are problems, no regulations as to price increases, etc.). While I received a reply, my questions have never been answered and my "customer experience" has been extremely poor with respect to any help/response from Verizon's Mid-Atlantic region team. I have not yet received my first bill for the new account.

Fios digital voice app no longer working

I have the digital voice service on my home phone, and the android app always worked fine. I have the app installed on a phone and a tablet, and was able to get voice mails, see the call log, etc. .
Starting a few days ago the app would say that I do not have digital voice.I reinstalled the app on my phone, same message. I tried it on the tablet, again the same message. I went to the web site and confirmed that I still have digital voice.
A possibly related issue is that since I merged a business fios internet account with my home TV account, and ported a number over, I have never been able to make any changes using the web page. Whether phone or TV, I get an error message, and it says to call the business office. This happens when i try to order or change a TV box, and also when I tried to order home monitoring stuff. I have been on hold for hours waiting to talk to a rep, but always have to hangup before a live person answers due to having to leave my desk or office. This error message has been present for more than a year, but I have never been able to talk t someone live to get it resolved. The one or two times I did speak to somone, they transfer me somewhere else.

Anybody had any luck on this issue? I'm obviously not the only one out there that's having the problem. Verizon live chat/phone customer service has been clueless, and I stopped in at a verizon store last night to see if they could help. The rep had never seen the issue before, and was unable to provide any assistance, even stating that he wouldn't even know where to start with a problem such as this. His best suggestion was to try and contact the app developer. Anybody else out there seen any resolution to this or am I stuck actually plugging my home phone back in and having to ignore the 5767583768694 "nonprofit" telemarketer calls I get daily?

FiOS Digital Voice and Internet Reoccurring Problem with Outage at Same Time Every Night

I was hoping someone could help me out or enlighten me as to what may be going on.
I've been having problems the past two nights (5/17 and 5/18) where at 12:45am CST, both the internet and Digital Voice service go out. The problem with this is that the outage trips our home alarm due to the dropped connection (which scares our child) and disrupts any large downloads (e.g. Steam purchases) that I may have set up to run during the night. After 5-10 minutes, service is restored and works properly.
We haven't had problems of this nature since we switched to digital voice around two months ago, and we tested our alarm system with the provider to ensure it works properly with Digital Voice (it does).
Does anyone know if Verizon has been doing backend updates or something of that nature that would knock service out two nights in a row at the same time?
I haven't received any information indicating there are outages, planned or otherwise, in our area, and the Verizon support staff I contacted, while polite and courteous, did not have an answer for me. I am hoping that we don't have to endure a third night of this.
Thanks

To follow up on this, we again had another occurance at 12:45am CST Saturday morning. Thankfully, though, we did not have another occurance Sunday morning.
However, I still would like to know what the root cause of this problem is. I've powercycled my ONT (removed power, removed battery backup) per Verizon support's instructions Friday afternoon, but it did not appear to have any impact on the problem at hand.

Number port FiOS Digital Voice to Ooma

So, I've been trying to port my two lines from Verizon to Ooma for a few months now and finally at what I hope to be the last hurdle on completing it. The problem is that the port of the second number is being denied. I was provided the explanation, "The phone number is working, but the local service provider (LSP) doesn't have the phone number in an assigned status therefore we are not able to port out. Please have [End-User] reach out to the LSP and get the phone number in the correct status so we can port." I believe this is from the third party which serves as intermediary in the whole porting process as the text was quoted in Ooma's email to me.
I contacted Verizon and, as it turns out was forwarded to sale, they confirmed that there was no block on that number and guided me to contact the other company for resolution. Well, considering that the problem is being encountered by the third party Ooma cannot do anything to resolve the issue as they can only resolve issues in transitioning the number from the intermediary party to them, not from Verizon to the intermidiary party.
I had issues porting from Vonage to Verizon previously and in the end it turned out to be Verizon's employees were jumping to conclusions that the port didn't go through, even though it had, and canceling everything out and sending it all back to Vonage without contacting me directly. Finally, one of them got a clue and called me and I was able to confirm all was good and they just needed to finalize it. So this wouldn't be the first time I've experienced porting issues attributable to Verizon....just hoping it to get it resolved in less than 8 months or so.
So, has anyone run into this issue before? If so, who do I need to speek to at Verizon that will have any clue about what the problem is and how to resolve it?

On a follow-up call to Verizon I was again forwarded to sales and spoke to a Mr. Patterson. After some discussion and him putting me on hold a few times he explained that since I am not looking to order services he cannot write a work order for my issue, similarly he noted that win-back was not an option since I was taking business away and finally he said there was a department that could be of assistance; however, there was no method for putting me in contact with that department and guided me to direct Ooma to direct the intermediary party to contact Verizon's National Markets Center. He also noted that part of the problem is that one, or more, of the departments does not want to work with me because I am taking my business elsewhere. If there is any truth to this Verizon needs to address it internally as such unprofessional behavior only furthers the already negative experiences I have sure in doing business with Verizon and ultimately will result in me taking my business elsewhere. Granted one customer is small beans, but if one customer has such experiences others most likely are having similar experiences which would compound over time.

No digital voice for Fios early adopters in PA

Still do not understand why I cannot get this service when it is available to new customers in my area. I was the first to switch to Fios in early 2007. I have three phone lines and two separate bills. Call Assist is limited and not working on the single line I installed it on. I am forced to switch from Verizon Iobi which is being discontined as a paid program feature. My calls to support and request for superisors are going unanswered. There was a complete Service outage all day last Saturday. I was hoping this first time event meant they were upgrading the service for current users. Otherwise I am a raving FIOS fan. This is really souring my experience.

Hello Gapa,
Fios Digital Voice migrations of existing accounts were placed on hold and the ability removed from systems which is why you were not getting the result you were looking for. There is no escalation that will result in modification of the process at this time. However this is not permanent and the process has already been engaged for 2 states. Once PA goes live you will be notified of the option and ability to migrate at that time.
Thank you
Mike_VZ
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms of Service, or your Customer Agreement Terms and Conditions or Plan.

2 lines no Caller ID or Digital Voice Access on TV

I recently switch from Freedom Essentials to Digital Voice in New York. I also added a seocnd Digital Voice line. With this configuration I no longer see Caller ID information on my TV nor can I access the Digital Voice menu on the TV. when I called Technical Support I was told that with two phone lines these features do not work, sorry.
Can anyone else confirm that this is the case? Verizon, will this be changed in the future? Why wasn't I told when I ordered that these features will no longer be available?
Larry
Solved!
Go to Solution.

Hey Larry! I do not *believe* this is in fact true. I've sent you a PM so I can get your account info and then I can tell you for sure what the story is. I know caller ID DEFINITELY works with the Fios digital voice product, and I see no reason why the number of phone lines you have would make a difference, unless you're using distinctive ring. Those features are incompatible due to backend issues. Is that the case?
Travis S.
Verizon Telecom Social Media Team

I wish Digital Voice Support would resolve my issue.

So I have had an ongoing Digital Voice issue for a month now, I have had several conversations, several trouble tickets opened and they have been closed and the issue is still not resolved. I spend over $200.00 a month for this triple play and all of a sudden I can't access Digital Voice, I can't block numbers, I can't turn on Do Not Disturb nothing. So I added a topic on here earlier to vent my frustration.
I wonder why Verizon can monitor these boards quickly but can't resolve easy issue as quick. Perhaps they should hire QUALIFIED Technical Reps, rather then these people that have names you can't pronounce, when you call you are on hold for atleast an hour, when 90% of the time you are blindly transfered into another queue where you have another hour long wait. I have reviewed many posts on here so I am just one of many that find that the technical support is lacking at best.
Does anyone have a email or telephone number to a Supervisor at Verizon? Maybe if I can contact a supervisor rather than a glorified operator I may get this frustrating issue resolved once and for all.....
CAN SOMEONE PLEASE HELP!!!!

Good morning rpenman65,
Sorry for the delay in resolving your issue, but we did get it taken care of. Our team got in contact with the online account specialists who were able to merge the old and new account names to properly configure the profile. Please let us know if you need anything else and I hope you have a wonderful day.
Thank you,
Rachel_VZ

Dialing local area code with new digital voice?

So I just had Verizon phone/tv/internet installed 2 days ago. I have FIOS digital voice and I have to dial my area code to make all local calls. I'm told this service is 6 months new and that I will see a nearly $10 savings in government charges and taxes from other FIOS telephone customers.
Anyone out there have digital voice and knows someone who has regular FIOS voice and compared bills yet? Curious since it would be a couple of months before I know the exact savings. I hear the first bill is will be different than the rest.

RayF wrote:
Mine was just installed today and I have the same problem. You posted on 2/27 and have no posted solutions. Did you get this resolved?
The "solution" is to dial 10 digits. Period. What is the big deal? I have had to dial 10 digits for 15 or 20 years, starting with my original POTS service and now with Digital Voice.
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

Changing G/L account number

The FI guyes have changed G/L account numbers and we are getting ready for Go- Live. I want to understand what would be the best way to handle where there is inventory against G/L accounts which is changed. Do I need to transfer the invenotory to a buffer account and then change G/L and put the inventory back using 561 or something like that.
Is there a "mass transaction" or it must be dealt with individually?
Thanks
Raj

Hi,
you could use the 562 movement type to remove the stock, then change the GLs and then and then use the 561 movement type to add it back again (or simply cancel the material document that was created when the 562 movements removed the stock).
I would use a LSMW to do this and it should be relatively easy to achieve.
Firstly choose a time when nobody else in on the system, produce a spreadsheet of the materials and stock quantities (by storage location), then use this spreadsheet in the LSMW and then again when you want to write the stock on again.
Steve B

Dial-up Modem w/Digital Voice

Can a dial-up modem be used with FiOS Digital Voice? I support a number of remove locations across the country that only have dial-up access (via pcAnywhere). Thanks.

I wish that someone in the engineering department would come up with a hi capacity battery solution that would make the 8 hour battery last longer to maybe up to a week, because that's when power outages do happen unless it was a major disaster such as tornado, hurricane. I am very disappointed that FiOS cannot come out with a 4G/FiOS router device that can switch between the 2 services when the power is out. When I get my USB dial up modem I cannot wait to try it out with another ISP just to make sure I am ready when the power is out during next year's summer weather and these strange storms such as Sandy.
Using the USB dial up @56k modem via digital voice will only last 8 hours which I am going only going to use it for about 3 hours to get get the information I need. But like I said We need a 4G/FiOS wireless router that switches automatically to 2G/3G/4G/ when the power is out and the router runs on a battery as well and when the power comes back on then it comes back to FiOS. And we should be able to get a discount and have it part of the bundle.
Adam E.
Virginia Beach, VA

Sudden increase in Verizon FIOS internet & digital voice problems. No resolutions.

We have had Verizon FIOS internet since Jan. 2008. It has been reasonably reliable. No disconnects... until mid-Dec 2012 when they started with a vengeance. E-mail connections dropped (we had to re-start Outlook). Usually, we couldn't "see" them in internet connections, but ping tests proved that they were occurring between aboaut 4 p.m. and midnight, rarely, if ever, during other hours of the day.
We have had Verizon FIOS digital telephone (conversion from analog) for about one year. It has reasonably reliable until mid-Dec when multiple problems occurred: no stutter tone for voice mail, no notification on telephone "screen" for voice mail, no callers' names on "screen" (only "Out of Area"), and so on. Each time, Verizon re-sets "the line" and it's okay for 24 to 36 hours, maybe 48 hours, if we're lucky.
We've called repair over 20 times, which is above and beyond what sane people would do. Now, we've had EEE-NUFF.
Has anyone had the same experiences? If yes, how did you resolve them?
We're ready to chuck Verizon, but we haven't heard anything good about the few competitors around here. That is, we don't want to go from the frying pan into the fire, BUT we want the above-noted problems fixed.
Thank you.

We have had Verizon FIOS internet since Jan. 2008. It has been reasonably reliable. No disconnects... until mid-Dec 2012 when they started with a vengeance. E-mail connections dropped (we had to re-start Outlook). Usually, we couldn't "see" them in internet connections, but ping tests proved that they were occurring between aboaut 4 p.m. and midnight, rarely, if ever, during other hours of the day.
We have had Verizon FIOS digital telephone (conversion from analog) for about one year. It has reasonably reliable until mid-Dec when multiple problems occurred: no stutter tone for voice mail, no notification on telephone "screen" for voice mail, no callers' names on "screen" (only "Out of Area"), and so on. Each time, Verizon re-sets "the line" and it's okay for 24 to 36 hours, maybe 48 hours, if we're lucky.
We've called repair over 20 times, which is above and beyond what sane people would do. Now, we've had EEE-NUFF.
Has anyone had the same experiences? If yes, how did you resolve them?
We're ready to chuck Verizon, but we haven't heard anything good about the few competitors around here. That is, we don't want to go from the frying pan into the fire, BUT we want the above-noted problems fixed.
Thank you.

FIOS Digital Voice - Changes to Verizon Account Numbers?

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