FIOS free website questions

How can I get help with the free website that comes with FIOS internet?  I am trying to change the URL name from http://mysite.verizon.net/vze1a02w0/ to my own name after the .NET portion of the address ex. verizon.net/ABChome/
No one seems to be able to help me with anything related to this.  Chat live repeatedly sends me to the MY DOMAIN people which cannot help me at all and they send me back to Chat live.  I also want to know how to access the Website Member Directory, which no one knows the answer to either.  Hopefully someone on here knows the answer.  It seems that Verizon is marketing this free product but offers no support for it so that you purchase space on their server.
HELP!!!

There are actually two URLs for your home page. The vzexxxxxx is your Verizon-assigned ID, but you can also replace that with your username to reach your page as well.
http://mysite.verizon.net/vzexxxxxx/
-or-
http://mysite.verizon.net/username/
Both of those should work once you replace the pertinent section with your information.
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