Fios Internet connection is very bad! Please help!

Question

Hello,
I play an online game called Final Fantasy XIV.  I use a program called WTFast in order to have a solid gaming experience, one without or very little lag or disconnects.
Recently, within the last 3-4months, I have noticed I get EXTREME lag and DISCONNECTS.  I contacted WTFast with a tracert that they analyzed, and here is their response:
"Your internet connection is very bad. There is a "plateau" spike. This will cause WTFast to spike as well, and for such a long "spike" it is not surprising that the connection was dropped.
The previous report showed a very unstable internet connection as well (the one where you got a 30 second freeze).
Present the same reports you sent to us to your ISP (Verizon FIOS) and ask them to try to make their connection better. The report will help them see the quality of the current connection."
Here is the information in the more readable form (except for the last four as I figured you would probably get the idea by then). Yes, 4 shows 100% packet loss, so the connection dropped then. Also, in 5 the standard deviation is high (16.35 ms) which indicates a huge fluctuation in the signal. The flux column also shows large numbers, which indicates a large variance in the signal speed. Finally, there are a lot of hops just within the ISP, ie rows 2-8, and all this data is for the ISP itself, not the WTFast connection. In fact, that connection is the last one, and there you can see good numbers. Hope this helps.
015-02-25 00:09:36
Hop Name No. Loss % Sent Received Best (ms) Avg. (ms) Worst (ms) Last (ms) Spikes Flux (ms) Std.Dev (ms)
Wireless_Broadband_Router.home 1 0.00 497 497 0 0 12 0 0 0 1.67
lo0-100.PHLAPA-VFTTP-304.verizon-gni.net 2 0.00 497 497 3 8 84 7 4 72 8.39
T1-1-0-5.PHLAPA-LCR-21.verizon-gni.net 3 0.00 497 497 4 8 19 9 0 0 2.51
—— 4 100.00 —— —— —— —— -1 —— —— —— 0.00
0.so-6-0-1.XL3.IAD8.ALTER.NET 5 0.00 497 497 10 19 137 12 12 92 16.35
TenGigE0-6-0-4.GW1.IAD8.ALTER.NET 6 0.00 497 497 11 18 50 18 0 0 4.68
teliasonera-gw.customer.alter.net 7 0.20 497 496 12 24 43 27 53 30 3.80
cloudflare-ic-309918-ash-b2.c.telia.net 8 0.00 497 497 10 14 46 13 0 0 3.04
Target WTFast.com 9 0.00 497 497 9 12 25 12 0 0 1.94
February 25, 2015, 11:56
I did a tracert from my computer to sites like MSN.com; Verizon.com etc, and EVERY SINGLE 4 shows a 100% loss.  I did the same tracert from my computer at work that uses a different IP provider, and those same sites show a response from 4.  
Can anyone help me out with this please!  Thank you for reading!

Answer 1

bap4201 wrote:
I'm trying to, but can't seem to format it properly
Open a command prompt and enter the tracert command
then select the cmd prompt icon - top left of the cmd prompt window
select edit, mark
highlight the data you want to copy - the tracert data
select the cmd prompt icon again
select edit copy
put the cursor in the post window in the forum
and hit ctrl-v - as below
C:\Users\Peter>tracert wtfast.com
Tracing route to wtfast.com [190.93.243.228]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Westell [192.168.1.1]
2 3 ms 2 ms 3 ms L101.BSTNMA-VFTTP-66.verizon-gni.net [96.233.107
.1]
3 7 ms 6 ms 6 ms G102-0-0-3.BSTNMA-LCR-22.verizon-gni.net [100.41
.212.48]
4 3 ms 3 ms 3 ms so-5-0-0-0.BOS-BB-RTR2.verizon-gni.net [130.81.1
51.220]
5 11 ms 12 ms 10 ms 0.ae11.XL4.NYC1.ALTER.NET [152.63.20.117]
6 * * * Request timed out.
7 37 ms 28 ms 43 ms 3.et-2-0-1.TL2.NYC1.ALTER.NET [140.222.227.34]
8 20 ms 21 ms 23 ms TenGigE0-7-0-1.GW5.NYC4.ALTER.NET [152.63.17.66]
9 12 ms 10 ms 11 ms teliasonera-gw.customer.alter.net [152.179.163.1
78]
10 13 ms 13 ms 11 ms nyk-bb2-link.telia.net [213.155.130.244]
11 11 ms 11 ms 12 ms nyk-b2-link.telia.net [213.155.130.30]
12 12 ms 17 ms 19 ms cloudflare-ic-309915-nyk-b2.c.telia.net [62.115.
52.174]
13 11 ms 12 ms 11 ms 190.93.243.228
Trace complete.