FIOS internet connection question

We are getting our FIOS bundle installed this coming Friday (phone, TV, internet) - - My house is 5 years old, and has coax outlet at the TV, and phone jacks in two rooms. Our home computer is in another bedroom, and it has a phone jack that was wired later, with an exterior, surface wired (not in the walls) phone cable. It is about 20 feet from the current external phone interface, and on the same wall as the phone interface (and the future location of the FIOS exterior box). I'm assuming that I will need a coax outlet in this bedroom to connect the new router to......the confirmation from Verizon says that hookup of the home computer is included in the installation, including jacks, etc. I'm OK with the installer running new coax along the exterior wall to replace the phone line. I'm guessing that this will be included in my installation? Just curious -
Thanks a bunch!
Kevin

You kind of want to think what you want where.
VZ will want to connect the router to coax. They will also want to connect the STBs by coax which typically means a single coax in and then a multiport splitter to allow connections to the router and the STBs. The PC's need to connect to the router via either Wireless or ethernet. The router does not have to be besides the computer or the TV it's your decision where any of it it goes and VZ will provide a wired connection, within reason, that meets what you decide you want.

Similar Messages

How do I change the room that my FiOS Internet connection is wired to?

My FiOS Internet connection was placed in my office but I am now renovating and need to remove my computer ( wired ) as well as router to another room during the renovation .
I have coax outlets in 4 other places throughout the house but they were not wired to get the FiOS signal.
I called and was told that if I am able I can connect one of those to the FiOS splitter or I can get verizon to come out to do it for me ( but I don't want to spend the money , particularly since this is temporary )
Can anyone tell me how to do this?
I checked out the wiring and can see that the Box in my basement is connected to a splitter with 6 other plugs of which 2 are used.
Then there is another splitter attached to the wire that is coming in to the basement from outside. That is a splitter with 4 plugs..
Any ideas? I can attach a picuture of the splitters if anyone is willing to take a look. ( tho I'm not sure if this post will take images since I dont' see an ' attachment link '
Thank you!
Susan

The four plug splitter I assume is from a previous Cable company installation. If by "Box" you mean the ONT Verizon installed when you had FiOS put in, just connect a Coaxial cable coming from a desired room to the splitter the ONT is connected to and move the router over. Things should connect right up.
========
The first to bring me 1Gbps Fiber for $30/m wins!

FIOS Internet connection reset on the verizon side

I am a new subscriber of the FIOS internet after having Comcast for years. I like the service speed, etc.. but I have one nagging issue that I can't seem to get any help with.
I have the ethernet from the ONT plugged directly into my firewall (same one I used for years with comcast) and every 1 hour 55 minutes and 3 seconds it immediately drops the connection and then restarts it. This is a problem as there are many times I am in the middle of a vpn session and once it kills my connection I lose what I was doing, etc.
Any ideas or suggestions?
Here is a snippet of my FW log showing the drops:
This is repeated every 1:55:03 in my logs.....
Primary Cable Modem connection terminated after 1 hour(s), 55 minute(s), 3 second(s).
Primary Cable Modem connection established, IP address XX.XX.XX.XX assigned.

Wondering if it has to do something with renewing the lease? Getting a new ip addy each time?
Perhaps the firewall you have the internet running through isn't working well with the renewing of your lease -- seems like it since it appears it happens on set intervals. Maybe there is something you could modify in the firewall settings?

FIOS internet connection drops 20x daily

I was an original FIOS customer 5 years ago and had no problems with the internet connection at that time. However, since returning to FIOS in May 2012, the WIFI connection consistently drops 20x or more a day for no reason. It will reconnect itself but it takes 5-6 tries. All equipment is EXACTLY where it was 5 years ago when there were no problems. This is extremely frustrating, especially when I'm working. Every time I call customer service, the wait/hold time is over 45 minutes - same as with talking with support on-line. Can anyone help with this problem?
FYI - the connection is never lost on the desktop computer - just the laptop on WIFI.
Thanks in advance!

Hopefully you mean you have a rev I (letterr i) router. This is the lastest model and supports gig e wired and wireless-n (2.4 only).
You should consider WPA2 unless not all your devices support it. Basic instructions on changing security are here http://www22.verizon.com/support/residential/internet/fiosinternet/networking/setup/security/125521....
To logon to your router http://192.168.1.1 . You will be asked for the routers id and password. If you didn't change anything the router's id is 'admin' and the password is printed on the sticker on the router. For the most recent routers its listed seperately, while older routers use the serial number of the router (in caps for serial number).
The channel is listed and changed under wireless settings, basic security settings. You may want to try changing channel to avoid other traffic. Some people suggest trying 1, 6, and 11 in that order.

Fios Internet connection is very bad! Please help!

Hello,
I play an online game called Final Fantasy XIV. I use a program called WTFast in order to have a solid gaming experience, one without or very little lag or disconnects.
Recently, within the last 3-4months, I have noticed I get EXTREME lag and DISCONNECTS. I contacted WTFast with a tracert that they analyzed, and here is their response:
"Your internet connection is very bad. There is a "plateau" spike. This will cause WTFast to spike as well, and for such a long "spike" it is not surprising that the connection was dropped.
The previous report showed a very unstable internet connection as well (the one where you got a 30 second freeze).
Present the same reports you sent to us to your ISP (Verizon FIOS) and ask them to try to make their connection better. The report will help them see the quality of the current connection."
Here is the information in the more readable form (except for the last four as I figured you would probably get the idea by then). Yes, 4 shows 100% packet loss, so the connection dropped then. Also, in 5 the standard deviation is high (16.35 ms) which indicates a huge fluctuation in the signal. The flux column also shows large numbers, which indicates a large variance in the signal speed. Finally, there are a lot of hops just within the ISP, ie rows 2-8, and all this data is for the ISP itself, not the WTFast connection. In fact, that connection is the last one, and there you can see good numbers. Hope this helps.
015-02-25 00:09:36
Hop Name No. Loss % Sent Received Best (ms) Avg. (ms) Worst (ms) Last (ms) Spikes Flux (ms) Std.Dev (ms)
Wireless_Broadband_Router.home 1 0.00 497 497 0 0 12 0 0 0 1.67
lo0-100.PHLAPA-VFTTP-304.verizon-gni.net 2 0.00 497 497 3 8 84 7 4 72 8.39
T1-1-0-5.PHLAPA-LCR-21.verizon-gni.net 3 0.00 497 497 4 8 19 9 0 0 2.51
—— 4 100.00 —— —— —— —— -1 —— —— —— 0.00
0.so-6-0-1.XL3.IAD8.ALTER.NET 5 0.00 497 497 10 19 137 12 12 92 16.35
TenGigE0-6-0-4.GW1.IAD8.ALTER.NET 6 0.00 497 497 11 18 50 18 0 0 4.68
teliasonera-gw.customer.alter.net 7 0.20 497 496 12 24 43 27 53 30 3.80
cloudflare-ic-309918-ash-b2.c.telia.net 8 0.00 497 497 10 14 46 13 0 0 3.04
Target WTFast.com 9 0.00 497 497 9 12 25 12 0 0 1.94
February 25, 2015, 11:56
I did a tracert from my computer to sites like MSN.com; Verizon.com etc, and EVERY SINGLE 4 shows a 100% loss. I did the same tracert from my computer at work that uses a different IP provider, and those same sites show a response from 4.
Can anyone help me out with this please! Thank you for reading!

bap4201 wrote:
I'm trying to, but can't seem to format it properly
Open a command prompt and enter the tracert command
then select the cmd prompt icon - top left of the cmd prompt window
select edit, mark
highlight the data you want to copy - the tracert data
select the cmd prompt icon again
select edit copy
put the cursor in the post window in the forum
and hit ctrl-v - as below
C:\Users\Peter>tracert wtfast.com
Tracing route to wtfast.com [190.93.243.228]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Westell [192.168.1.1]
2 3 ms 2 ms 3 ms L101.BSTNMA-VFTTP-66.verizon-gni.net [96.233.107
.1]
3 7 ms 6 ms 6 ms G102-0-0-3.BSTNMA-LCR-22.verizon-gni.net [100.41
.212.48]
4 3 ms 3 ms 3 ms so-5-0-0-0.BOS-BB-RTR2.verizon-gni.net [130.81.1
51.220]
5 11 ms 12 ms 10 ms 0.ae11.XL4.NYC1.ALTER.NET [152.63.20.117]
6 * * * Request timed out.
7 37 ms 28 ms 43 ms 3.et-2-0-1.TL2.NYC1.ALTER.NET [140.222.227.34]
8 20 ms 21 ms 23 ms TenGigE0-7-0-1.GW5.NYC4.ALTER.NET [152.63.17.66]
9 12 ms 10 ms 11 ms teliasonera-gw.customer.alter.net [152.179.163.1
78]
10 13 ms 13 ms 11 ms nyk-bb2-link.telia.net [213.155.130.244]
11 11 ms 11 ms 12 ms nyk-b2-link.telia.net [213.155.130.30]
12 12 ms 17 ms 19 ms cloudflare-ic-309915-nyk-b2.c.telia.net [62.115.
52.174]
13 11 ms 12 ms 11 ms 190.93.243.228
Trace complete.

Need help with Airport Extreme and my new Verizon Fios Internet connection

I just got the Fios install, and the tech and I couldn't figure out how to use my Airport Extreme as my wireless connection. I'm not real tech savvy (and I've only been a Mac guy for about 18 months). My current arrangement is the basic Verizon setup with the Airport out of the loop. How can I go about moving from here back to using my Airport Extreme? I need the range! Thanks in advance for your help.

Have you tried resetting and reconfiguring the AirPort Extreme base station (AEBS)?
Are you using OS 10.5 or OS 10.4 or earlier?
Are you using the round 802.11b/g AEBS or the square 802.11b/g/n AEBS?
If you are using OS10.5 OR the square 802.11b/g/n AEBS you should refer to "Designing AirPort Networks Using AirPort Utility" (direct PDF link).
Otherwise you should refer to "Designing AirPort Extreme Networks" (direct PDF link).

Palm 700wx internet connection questions

I have a palm treo 700wx. I am just wondering if I can get it to link with my wireless router that sends wireless throughout my house. A couple of family members have laptops that use it and I wonder if I can get my phone to do it??
if its possible please tell me what I need to do.
thanks!
anthony
Post relates to: Treo 700wx (Verizon)

91diesel wrote:
Yeah i know it supports several cards, SDIO IS one of them. So your saying that if I get one, I should be able to connect to the wireless internet in my house and in my schools hallways.
I have no personal knowledge of what is required, but I think in my searches I found that people were able to do it with the 700w/wx.
Post relates to: Treo 800w (Sprint)

Wireless Internet Connection questions

Hello everyone, Im using a Linksys wireless router its located in my room, My roommates room is located about 75 feet from mine, We are both Gamers and in his room he is constantly getting disconnected, high latency and slow connection. I was wondering if there is a better wireless router i could by to increase his connection speed. He cannot move the computer any closer to the room. Thanks in advance.

well if it is a G series router then the max distance is 80 feet (ie. open air) and 50 feet thru walls. of id suggest either get a WAP54G wireless access point or get the new N series router... WRT300N..
cheers...
Life is short... So get movin !!!
DopeLorD

Ipod touch internet connect question?

At how much the ipod touch internet coonect speed works at all speed
does it works at 256kbps or 512kbps 1mb

In no way are there fees linked to Apple or AT&T for internet use on the iPod Touch. As Trey said, you may have to pay to use a public access point, but this is very rare and costs little, when it costs any at all.

Slow download speeds and/or dropped internet connectivity

Recently, my fios internet connection will be intermittently slow or simply drop altogether on all my devices. The verizon speed test also shows that my download speeds are less than 1mb/sec whereas upload speeds are up to 15 mb/s. My service plan is 25/25. I have been using the service with no issues for the past 4 months. This seems to have come up out of the blue in the past few days. Resetting the router has no effect. Is anyone else experiencing this problem? This is in Philadelphia. I tried to call support, but had to give up after being on hold for 55 minutes. Going to try again tomorrow.

Sorry I haven't been able to update with more info sooner. I am conncted with wifi. The location of my laptop with respect to the router has not changed at any time during the duration of these issues. Since monday when I originally posted, the following happened: On Tuesday the problem appeared to have been resolved as I was getting 29.5 down and 20 up at 7:00 EST. I tested again at 10:30 EST and was getting 17 down and 19 up so everything seemed good. Last night, however, the issue popped up again. I was not able to test until about 10:30 but at that time I was once again consistently getting less than 1 mb down and 5-10 up. Ironically, the download speeds were so poor I was not even able to log in to these forums to post without the webpage timing out. Tonight, I was having issues earlier (download speeds ~1-2 mb) but not I am once again getting ~30 down based on the verizon speedtest. I have not tried changing the channel of my wireless, could the interference from another wifi cause issues like this? IT is set to automatic right now though.

New FIOS customer with dropped VOIP calls and Internet connection

I am a new FIOS customer. Got my 50/25 connection a week ago, switching from a TWC 6/1 connection. Ever since the new connection, I've had numerous issues.
My VOIP (Ooma) connection constantly drops and re-connects during conversations
I've had random Internet connection losses, which picks up again after a few minutes
My home alarm starts chirping every once in a while
I've contacted Verizon several times due to these problems and have received varying answers with no resolution of the problem.
The first time I spoke with support, the tech logged into my router and changed the WiFi channel saying that would fix the problem. It didn’t.
The second time I contacted them, the tech ran a bunch of diagnostics and said everything looked fine so it must be an IP address conflict with my devices, because I had a couple devices using static IP addresses. He said everythinf should be DHCP and the last two digits could not be higher than 99 (192.168.1.99). He said FIOS does not support 3-digit numbers at the end.
So I changed all my devices to DHCP and ran some online VOIP tests. It showed a packet loss of 2-5% and MOS score of 1 (which is bad). I was still getting dropped connections, so I disconnected all devices and connected just one computer to the router and tested again. I was still getting packet loss.
Then I called support a third time, this time the tech said there were no 2-digit IP restrictions and that he was detecting there was no UPS baterry backup for the ONT which was probably causing the problem, so he dispatched a field tech to my house.
Today the field tech came (same guy as before), he took one look at the box and said it was too close to my Electric meter and the RF from the meter was causing interference to the FIOS connection and resulting in dropped connection.
He moved the ONT to another location and said that should fix it.
Well, I'm still seeing packet loss and low MOS score when I run the VOIP test.
I don't know how much of what the techs are saying is true and how much is made up stuff.
Has anyone had similar issues and have thoughts on solutions or likely causes for dropped VOIP calls and connections? Could RF be causing this?
I thought going from a 6/1 Cable connection to a 50/25 FIOS connection would be awesome, but this has turned out to be a nightmare, and I may have to switch back to cable if the problem is not resolved.
I would appreciate any help.
Thanks!

Don't know where the packet loss is happening. I ran the VOIP test on myspeed.visualware.com and it shows a packet loss of 2-5% at different times and a MOS score of 1.
The report says MOS should be around 4 for good VOIP calls.
The Verizon tech who came to the house just blamed the electric meter box for RF interference and move the ONT farther away.
My concern is that I'm getting different answers from different techs at Verizon.
Regarding IP addresses. The Router shows a DHCP range from 192.162.1.2 to 192.168.1.254 as available for devices on the network. So, if I need to assign a static IP to a device should I use a number below 99 or above 151?
Thanks!

Error Message when connecting to FIOS Internet

When I go to Network Connections and try to connect to FIOS Internet, I get a box to enter User ID and Password.
Per the instruction from Verizon Tech Support, for the User ID, I enter the ESSID from my Actiontec M1424-WR, Rev C, modem
For the password, I enter the WEP KEY.
Tried this ten times and nothing ever happens except the "Error 678 message-- The remote computer did not respond. For further assistance, click More Info or search Help and Support Center for this error number."
The Verizon Tech could not solve the problem and wnated me to have Microsoft solve it. I paid Verizon for FIOS Internet service so I not about to call MS.
Any ideas??
Thx

Today, I spoke with another tech lady at Verizon who solved the problem. I had the cable in WAN and should have been LAN. Also, Internet Options
had two entries in the connections box. When using the ethernet cable, the system automatically goes to FIOS broadband. No password is needed.
Thanks for responding though.
Dennis

Music streams but no internet connectivity and a question about a poss. fix

Forgive me if this question has been answered already (searched the forums for two hours and found none that were answered). Where I work there are two wireless networks, set up completely separate from one another using Linksys WRT54G routers. I've set up my Express to join one of the networks, (let's call it Network "A"). I chose this one because it's closer, signal is stronger and when I tried Network "B", streamed music would crackle out regularly.
Lately though I find that my internet connectivity disappears on Network "A" while music continues to stream flawlessly (airport signal shows full strength). I reset the Express, restart my computer, nothing seems to fix it outside of leaving for the night and coming back the next day. I switch to the other network, no problems with the internet, but streaming music becomes problematic. So here are my questions:
1. Anyone have advice on how I can fix the internet connectivity problem on Network "A"?
2. Failing that, does anyone know if it's possible to set up my express in such a way where it's only being used for streaming music (without joining or extending a wireless network) and then also connect my computer via wireless to either network for internet access? Wired access is not an option here unfortunately...
Again, sorry if this question has been answered somewhere else.
Message was edited by: Clavin
Message was edited by: Clavin

1. Anyone have advice on how I can fix the internet connectivity problem on Network "A"?
When joining an existing network with the AirPort Express Base Station (AX), the AX is acting no different than you laptop connecting to that same wireless network. If there is connectivity problems with this network, both the AX and your laptop should "see" the same problems.
It is very possible that you may have some form of Wi-Fi interference in the immediate area that is preventing your Mac from getting a good clean signal from the Linksys router.
I suggest you perform a simple site survey, using utilities like MacStumbler or iStumbler to determine potential areas of interference, and then, try to either eliminate or significantly reduce them where possible.
2. Failing that, does anyone know if it's possible to set up my express in such a way where it's only being used for streaming music (without joining or extending a wireless network) and then also connect my computer via wireless to either network for internet access? Wired access is not an option here unfortunately...
The only other option would be to configure the AX to be its own wireless network. The disadvantage of this would be that you would have to "switch" wireless networks in order to either stream audio or access the Internet.

Self-assigned IP, no internet connection status with FIOS?

a friend just had FIOS installed at her house and after it was set up she was able to connect to the internet. i came over later in the day to join her airport express to this WiFi network by using airport utility (she wanted to have her printer available on the network). after i tried setting it up using her macbook (it failed because the WEP key used by verizon is 64 bit and apple only supports 128 bit) and rejoined the FIOS router network we lost the internet connection. in network preferences it showed a self--assigned IP address but no internet connection status. i've tried deleting this network from the joined network list, deleted the password from keychain and then rejoining the network, putting in the password when prompted. still the same "no internet connection" status. any ideas?
thanks!

Eh la Pastenague! Je savais que tu était léthale pour l'homme mais ce sont pluôt les machines à pommes qui devraient te craindre. Merci! Solved.
For future reference.
My TC is a 3rd gen.
I actually had to reset to standard defaults not only once but twice. The first time I simply returned to my old profile but that only led to the same message error on the network settings (i.e. IP by default, cannot connect to the internet). Therefore the second time around I kept my profile as backup and re-created a new one plus a guest one.
The airport utility then signaled to issues remaining:
1) Internet access was cut - this I solved by simply reseting the cable modem
2) There were no DNS Servers - I simply copied the ones I had from the previous setup and it worked
I did have AppleCare....
I'm online again and I hope for good.
Thanks a lot
PS. a small tip - I made captures of all my settings in Network settings, Airport Utility and Network utility using Grab in case of ... if anything it is just handy to get back settings that your are missing when setting up a new configuration

Bit of a strange question regarding security and internet connection

This is a bit of an odd question so bear with me for a moment.
I sold my old G4 to someone I didn't know yesterday. While he was looking at it to make sure it was working I allowed him to plug my ethernet cable in (connected to both a netgear router and a cable modem) and go online to install an application on the computer he was buying. It did't take long and I didn't actually see what he installed but after he left and I plugged back in to my mac pro, my internet connection started suffering. It started by being very slow and then timing out with servers. I reset the modem and even bypassed the router but the connection did not improve and eventually I could only get a self assigned IP address with no internet, although the modem appeared to be fine.
Aside from finding my I.P. address at my location, is there anything else he could have compomised security wise, either in the name of harvesting some kind of info or just creating a problem in the cable network when I let him use my connection on the g4?
I think that most likely I'm being a little paranoid but the timing of this is a bit strange. It literally went down hill just after he left.
Today the cable company is reporting a wider internet outage than just me but I just though I'd throw it out there to see if there are any security wholes exploitable when someone uses your internet connection (I would think and hope that there are not).
thanks a bunch

Well, in the closing the stable door approach it is a good idea to do a complete erase and install when selling any computer. There's lots of references to this and even one about removing a certain file so when they start up they get the brand new Mac greeting window. If you do not erase the drive using the secure erase feature in Disk Utility then with an $80 investment plus an empty spare drive the purchaser can likely recover any files you had on the computer recently if they consider it worth the effort.
I suspect the internet issue is not related to this, especially since your ISP commented about problems.

FIOS internet connection question

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