FIOS Internet Outage in whole of NJ

Hi folks,
Would greatly appreciate if any one can confirm this...
Is it true that whole of NJ is facing FIOS outage right now... I.e. 2011/06/14 1930 hrs EST and outage still continuing...?
Just got off a call with support after being on wait for 45 minutes due to high call volume, and I was told there that outage area is entire NJ and there is no ETA. 
I asked where I could find status of this outage on internet and I was told by the support person that she does not know about it.  Hence I asked what are the best ways to find out the status and I was told
a. Try going to verizon.net in the morning and if I am able to get there that means internet is back up
b. Call the same support number...
Is Verizon really serious in this day and age with what I have been just told???? No ETA.. No status etc....
Frankly speaking... I am a unhappy camper due to such a response!

jsnj wrote:
Tonya,
Thanks for follow-up. I did receive a call after 14 hours of outage that  my problem may have been fixed. However as you can see it does not enable an individual to plan ahead of time and thus my suggestion to Verizon is to
a. Proactively inform impacted customers that Verizon detected an outage and is currently working on its resolution. This will help Verizon in reducing the number of calls to their support center and help customers by their not having to waste time and wait for 45 minutes as I did.
b. Provide an ETA as to when the issue is expected to be fixed. I understand that it may not always be possible to estimate this accurately but, a ballpark would work as well, as it will at least allow people to plan ahead of time.
Thanks! 
How do you propose that they inform customers? If the internet service is out, a website or an email would be ineffective for most since they couldn't access it. I certainly don't want a phone call at noon telling me that my internet isn't working (I work nights), and I'm sure you wouldn't want one at 3 AM. Snail mail would take so long to arrive that the outage would most likely be over before it was received.
I'm not saying they shouldn't have an easy way for customers to find out when there's an outage, but the logistics of a proactive notification are a nightmare.
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