Fios internet slow

I'm paying for 25/25. I've run speed tests and at best I'm getting 10Mbps download and 5Mbps upload. I've changed channels rebooted router, verizon rebooted their equipment to no avail. Intermittently I've experienced timeouts on my wireless devices and very slow internet activity. I have 3 iphones, wireless printer and a pc and xbox hardwired. My son always complaining about lagging on the xbox. I have the Actiontec MI424WR router version F.

I've had Fios for several years and have never seen speeds faster than 10MB download 2MB upload. It doesn't matter what computer I'm using or what test I'm running. It is consistent though and has been pretty reliable. Fios Internet speeds are theoretical maximums. I honestly believe that cable is better if you need a faster Internet connection.

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Booted off Verizon Fios Internet when use VOIP phone.

When I use my VOIP phone while on the internet (I use Verison FIOS Internet), I get booted off the internet. I have done what tech support said to do which was to do a hard reboot of the router but after a short while it does it again. They had no more answers for me than that. Does anyone else know what can be done?
Thanks.

albcmb wrote:
I have Fios Internet, TV and Phone and so I HAVE to use the Verizon router made by Actiontec. My Mac Book Pro is Leopard based.
Does the router have the latest firmware? Very important.
The problem is that I am paying for 20mbps service and getting about 6 to 8. This is regardless of where I am in physical relation to the router/modem and whether or not I am the only computer connected to the internet.
How are you measuring your speed?
PLEASE help. I have contacted Verizon and they have no ideas that help. I cannot watch Netflix or Boxee and even regular internet pages load painfully slowly.
I have a cable modem that runs at 10Mb/s and internet pages load instantly. On this Verizon DSL I am currently using, which creeps along at a mere 3 Mb/s, pages internet pages load instantly.
Even if your connection is 6 to 8 Mb/s, pages should load instantly, and streaming should work properly.
Clearly, you have some other problem with your system.
Again, how are you measuring your speed? What is your link speed? What are your measured upload and download speeds?
If you are using the router as a WiFi then you may not be getting the full speed you expect from a direct connection.
You need to supply much more real hard data than you have.
Your subject says that "Verizon Fios Internet, TV and Phone with Mac Book Pro is SLOW!" and Leopard has nothing to do with your TV or phone.
Message was edited by: nerowolfe

When is FIOS internet coming to Illinois?

I have been waiting for a couple years now, and have still not hears anything about FIOS internet coming to Illinois or even a rough estimate, the only internet we can get here right now is very slow and unreliable and I'm eagerly awaiting when it will be available in Illinois, and doesn anyone have any idea on when it will?

As Anti-Phish stated, Illinois is now Frontier's service area. Frontier won't be running FiOS out your way any time soon, unfortunately. Frontier's main goal right now is to try and get people who are without DSL and without clear telephone service up and running the way they should be. Since their core business (Telephone Service) is on a demise and considering they have taken on a new, huge service area, they have a lot of things on their plate and I also imagine money has been stretched. From what I know Frontier is still building out FiOS in existing service areas, but away from that and newer neighborhoods, the most you can hope for right now is a Cable company to show up or for Frontier to bring DSL out to you if they haven't already.
If you have DSL with Frontier, you could visit DSLReports and post up in their Frontier Communications forum. I am a DSLReports member and am also a Frontier customer besides a Verizon customer, so if you do this, the next time I stop by the Frontier forum I'll take a look at what is going on with your connection.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Fourth disconnection from FiOS internet service in five days

I have been with FiOS for at least four years. I had never causing connection problem been very stable and reliable. However, I experienced internet disconnection four times for the last five days while FiOS TV and telephone were still working well. Each time the trouble shooting guide, you know, turning on and off, didn't work so I had to call Verizon. The representatives made me plug the router off and back on, reset it with a paper clip, or even go downstairs to disconnect the ONT from all power sources(wall outlet and backup battery). You know what? They just needed to reset my service on their side, not my side. How can it be disconnected four times in the past five days, while nothing happened for the previous four YEARS??? I tried to give them an idea to trouble shoot but they didn't listen to me carefully and were just following their protocols. This morning, FiOS internet was disconnected and the router's internet LED was solid amber or orange. I had to go to work so I was not able to call Verizon. I will try after work tonight.
One suspicion is VERIZON BLOCKS TORRENT TRANSACTIONS. Does any body knows about this? We know what happened to Comcast due to such blocking. Hope to hear any idea. Thank you.

Perhaps a small/tiny NAT table in the router
http://www.dslreports.com/faq/16233
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What wiring changes involved in upgrading from FIOS internet to FIOS internet + TV with DVR

We have FIOS internet now with Actiontec router but we still have Comcast TV. I am considering switching over to FIOS for TV too but would like to know what wiring changes would be involved, if any. I'll describe the current setup. We have a couple of soho LANS and new wiring cannot be run to the two soho LANs.
ONT.....coax cable......4-way coax splitter...
Splitter Leg#1 goes to the Actiontec router.
Splitter Leg#2 goes to coax line to a home office. There's an ethernet-coax bridge (Actiontec ECB2200) and a router for a small soho LAN there.
Splitter Leg#3 goes to coax line to the attic. In the attic there's an ethernet-coax bridge (Actiontec ECB2200) and a router for a secon small soho LAN there.
Splitter Leg#4 is free.
Will adding FIOS TV be as simple as attaching a coax cable to Leg#4 on the splitter and connecting that coax to the DVR?

tr888 wrote:
... Will adding FIOS TV be as simple as attaching a coax cable to Leg#4 on the splitter and connecting that coax to the DVR?
Absolutely. All you have to worry about is running the RG6 coax from the splitter to the DVR, and Verizon may even cover that depending on the terms of your install. Good luck..

FIOS Internet connection reset on the verizon side

I am a new subscriber of the FIOS internet after having Comcast for years. I like the service speed, etc.. but I have one nagging issue that I can't seem to get any help with.
I have the ethernet from the ONT plugged directly into my firewall (same one I used for years with comcast) and every 1 hour 55 minutes and 3 seconds it immediately drops the connection and then restarts it. This is a problem as there are many times I am in the middle of a vpn session and once it kills my connection I lose what I was doing, etc.
Any ideas or suggestions?
Here is a snippet of my FW log showing the drops:
This is repeated every 1:55:03 in my logs.....
Primary Cable Modem connection terminated after 1 hour(s), 55 minute(s), 3 second(s).
Primary Cable Modem connection established, IP address XX.XX.XX.XX assigned.

Wondering if it has to do something with renewing the lease? Getting a new ip addy each time?
Perhaps the firewall you have the internet running through isn't working well with the renewing of your lease -- seems like it since it appears it happens on set intervals. Maybe there is something you could modify in the firewall settings?

New FIos Internet user

Hoping someone can help a new FIOS internet user that's not much of a tech person. I have a new Verizon FIOS connection at home and an ActionTec wireless router connected to a box on the wall by coax cable. No problem with the wireless connection to my two family laptops, nice strong signal all through the house.
I want to connect two powered switches by ethernet cable to the ports on the router. One to connect my DirectTV box and bluray player so they have internet connections, and one in my basement to run a desktop PC that doesn't have a wireless card in it. Are there any problems with this? Does Verizon allow me to have two separate switches connected to the router which then power multiple items? Thanks!
Solved!
Go to Solution.

You should have no problem connecting a switch to each of two ports on the Actiontec, and then feeding multiple devices from those switches. I'm doing that myself.
However, I don't understand why you need a switch in the circuit between the router and the desktop PC in the basement. If there's only going to be one device connected in the basement a direct run of Cat 5e or Cat 6 cable from an Actiontec port to the basement PC should do the trick.

New FiOS Internet Customer Lied to By Sales Rep - EXTREMELY UNHAPPY

I had FIOS Internet installed in my new apt about a month ago. Before moving, I conducted my due diligence among the providers in my area. In order to sell me on the product, I had a couple chats with Sales Reps, which was documented on some type of call log. Anyways - on the last call I had, the Sales Rep convinced me to order FIOS Internet over the phone. She assured me that she would be able to match the price as reflected and promoted online. I wanted the 25/25 Internet service which was 49.99 for the first 12 months, and 69.99 for following 12 months. The Sales Rep then sent me the confirmation e-mail displaying the price. I immedaitely notified the Sales Rep that the discount offer was not reflected, but she assured me that it would show up on my bill. She even went so far as to get a manager on the line to confirm that. The reason the Sales Rep said it wasnt reflected was due to a glitch/outage they were experiencing. Allegedly - the outage would not allow the proper discounts and credits to appear on their screen, but again she assure me that this would not be the case when I received my bill. On that condition (receiving a proper bill with the appropriate quoted price) I approved of the deal.
A month later, I received a bill THAT DID NOT REFLECT WHAT WAS PROMISED. After waiting for Verizon to amend the bill, to no avail, I decided to call Customer Service. That was an absolute waste of my time - an hour and change to hear the same story (not to mention the first Customer Service Rep deliberately hanging up on me after about 30 min). That what the Sales Rep said was not true - Sales Rep's cant match the online prices. [As an aside - why on Earth can't Sales Rep's for Verizon match the price that Verizon offers? That is very weird to me. You all work for the same company.].
Why cant Verizon match what was offered/promoted - and what is currently being promoted at the moment on the web?
To support my claim with facts - why would I agree to a $74.99+ price quote (that of 'no annual contract') for a 24 mo contract - when the 24 mo. contract obviously has a discounted price. Furthermore, in my due diligence and research, why would I agree to take a higher price when the quote online for the same service is far lower? All this implies is that in fact the Sales Rep did assure me that she could "match" the price promoted - there is no logical reason for me to accept anything else.
I need this to be resolved or I will soon cancel this service and move over to TWC. What this really amounts to is misrepresentation by the Sales Rep, and an unreliable Customer Service.

Hi mesalaza,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Bad experience with Verizon Fios Internet and Customer Service

I had an extremely bad experience with Verizon Fios Internet service and I will never use Verizon again.
In August 2014, I called and installed the Verizon Fios Internet and phone bundle. I asked the customer agent several times if I will be charged anything before the installation of the Internet and phone service. She said, 'No, we will only start charging after the Internet and phone are installed at your apartment'. I went to the store and picked up the router and phone and installed it at home by myself. The router did not work. I called Tech support and they said it will take several days for another available agent to come and look into the issue. I decided to discontinue the service and closed the account that same night.
At the end of the month, I received a bill of $80 of activation fee for the internet service. Nothing was ever activated, my internet router did not work, and I got charged an activation fee for a service that I did not even start using. From August to December, I called customer service over 10 times and some of them said they will waive it while the others said it's a non-refundable activation fee. One lady said, 'Ma'am, the activation fee starts when you placed the order, the warehouse received it and packed the router in the boxes....' Isn't that ridiculous? If that's the case, please ask all your customer representative to say a clause before new customers open their account: Are you aware that you will be charged a non-refundable activation fee once you open the account regardless of whether or not you use the service or not.
So after 3 months (November 2014), I decided to get out of all these troubles and paid off my $80 activation fee. They put the bill in the collection agency and I called them and paid the overdue balance. Then in December 2014, I received a statement saying I have a $3.11 overdue balance. The collection agency told me that they will charge me for the whole activation fee and a $3 transaction fee for the transaction. So now Verizon came back and said I owed them the $3 because I paid the collection agency their transaction fee.
I am very disappointed and furious about the whole Verizon operating system. Charging a customer for an activation fee for a service s/he has not consumed or used does not make any business sense. In addition, they do not know how to coordinate with the collection agency on overdue bills. Give the customer a heads-up that they will be charged a transaction fee on top of the overdue balance, and that transaction fee does not count towards clearing the balance.
I have completely lost my confidence in Verizon albeit the many good feedback from my friends.

Hi crystallau52,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

How do I change the room that my FiOS Internet connection is wired to?

My FiOS Internet connection was placed in my office but I am now renovating and need to remove my computer ( wired ) as well as router to another room during the renovation .
I have coax outlets in 4 other places throughout the house but they were not wired to get the FiOS signal.
I called and was told that if I am able I can connect one of those to the FiOS splitter or I can get verizon to come out to do it for me ( but I don't want to spend the money , particularly since this is temporary )
Can anyone tell me how to do this?
I checked out the wiring and can see that the Box in my basement is connected to a splitter with 6 other plugs of which 2 are used.
Then there is another splitter attached to the wire that is coming in to the basement from outside. That is a splitter with 4 plugs..
Any ideas? I can attach a picuture of the splitters if anyone is willing to take a look. ( tho I'm not sure if this post will take images since I dont' see an ' attachment link '
Thank you!
Susan

The four plug splitter I assume is from a previous Cable company installation. If by "Box" you mean the ONT Verizon installed when you had FiOS put in, just connect a Coaxial cable coming from a desired room to the splitter the ONT is connected to and move the router over. Things should connect right up.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Email photos from iPhoto 8 with Verizon Fios internet

I am totally new to the wonderful mac world. I have a new iMac with Verizon Fios internet. When I try to automatically setup for emailing photos it tries to setup something with "incoming.yahoo....
How do I go about setting up email sharing of photos?

mrmole
To email photos from within iPhoto you need to use one of the following applications for email:
1. Apple's Mail (it comes with your Mac)
2. Entourage
3. AOL
4. Eudora
Only these four apps allow direct emailing from within iPhoto. You make your choice in the iPhoto Menu -> Preferences -> General pane.
OF course, you need to set up these clients to work for email with your own email settings. Fir details on how to do that you'll ned to consult the Help on the particular app.
If you use Web-based email, you cannot email from within iPhoto. In that case you can use one, some or any of the following:
For 10.5 users: You can use any Open / Attach / Browse dialogue. On the left there's a Media heading, your pics can be accessed there. Apple-Click for selecting multiple pics.
Uploaded with plasq's Skitch!
To upload to a site that does not have an iPhoto Export Plug-in the recommended way is to Select the Pic in the iPhoto Window and go File -> Export and export the pic to the desktop, then upload from there. After the upload you can trash the pic on the desktop. It's only a copy and your original is safe in iPhoto.
This is also true for emailing with Web-based services. If you're using Gmail you can use iPhoto2GMail
If you use Apple's Mail, Entourage, AOL or Eudora you can email from within iPhoto. With 10.5 you can access the Library from the New Message Window in Mail:
Uploaded with plasq's Skitch!
If you use a Cocoa-based Browser such as Safari, you can drag the pics from the iPhoto Window to the Attach window in the browser.
Or, if you want to access the files with iPhoto not running, then create a Media Browser using Automator (takes about 10 seconds) or use THIS
Other options include:
1. *Drag and Drop*: Drag a photo from the iPhoto Window to the desktop, there iPhoto will make a full-sized copy of the pic.
2. *File -> Export*: Select the files in the iPhoto Window and go File -> Export. The dialogue will give you various options, including altering the format, naming the files and changing the size. Again, producing a copy.
3. *Show File*: Right- (or Control-) Click on a pic and in the resulting dialogue choose 'Show File'. A Finder window will pop open with the file already selected.
Regards
TD

Sudden increase in Verizon FIOS internet & digital voice problems. No resolutions.

We have had Verizon FIOS internet since Jan. 2008. It has been reasonably reliable. No disconnects... until mid-Dec 2012 when they started with a vengeance. E-mail connections dropped (we had to re-start Outlook). Usually, we couldn't "see" them in internet connections, but ping tests proved that they were occurring between aboaut 4 p.m. and midnight, rarely, if ever, during other hours of the day.
We have had Verizon FIOS digital telephone (conversion from analog) for about one year. It has reasonably reliable until mid-Dec when multiple problems occurred: no stutter tone for voice mail, no notification on telephone "screen" for voice mail, no callers' names on "screen" (only "Out of Area"), and so on. Each time, Verizon re-sets "the line" and it's okay for 24 to 36 hours, maybe 48 hours, if we're lucky.
We've called repair over 20 times, which is above and beyond what sane people would do. Now, we've had EEE-NUFF.
Has anyone had the same experiences? If yes, how did you resolve them?
We're ready to chuck Verizon, but we haven't heard anything good about the few competitors around here. That is, we don't want to go from the frying pan into the fire, BUT we want the above-noted problems fixed.
Thank you.

We have had Verizon FIOS internet since Jan. 2008. It has been reasonably reliable. No disconnects... until mid-Dec 2012 when they started with a vengeance. E-mail connections dropped (we had to re-start Outlook). Usually, we couldn't "see" them in internet connections, but ping tests proved that they were occurring between aboaut 4 p.m. and midnight, rarely, if ever, during other hours of the day.
We have had Verizon FIOS digital telephone (conversion from analog) for about one year. It has reasonably reliable until mid-Dec when multiple problems occurred: no stutter tone for voice mail, no notification on telephone "screen" for voice mail, no callers' names on "screen" (only "Out of Area"), and so on. Each time, Verizon re-sets "the line" and it's okay for 24 to 36 hours, maybe 48 hours, if we're lucky.
We've called repair over 20 times, which is above and beyond what sane people would do. Now, we've had EEE-NUFF.
Has anyone had the same experiences? If yes, how did you resolve them?
We're ready to chuck Verizon, but we haven't heard anything good about the few competitors around here. That is, we don't want to go from the frying pan into the fire, BUT we want the above-noted problems fixed.
Thank you.

Error Message when connecting to FIOS Internet

When I go to Network Connections and try to connect to FIOS Internet, I get a box to enter User ID and Password.
Per the instruction from Verizon Tech Support, for the User ID, I enter the ESSID from my Actiontec M1424-WR, Rev C, modem
For the password, I enter the WEP KEY.
Tried this ten times and nothing ever happens except the "Error 678 message-- The remote computer did not respond. For further assistance, click More Info or search Help and Support Center for this error number."
The Verizon Tech could not solve the problem and wnated me to have Microsoft solve it. I paid Verizon for FIOS Internet service so I not about to call MS.
Any ideas??
Thx

Today, I spoke with another tech lady at Verizon who solved the problem. I had the cable in WAN and should have been LAN. Also, Internet Options
had two entries in the connections box. When using the ethernet cable, the system automatically goes to FIOS broadband. No password is needed.
Thanks for responding though.
Dennis

How can I downgrade Triple Play to just FIOS Internet?

A couple of months ago, Triple Play seemed like a good deal. I only wanted Internet and TV, but Triple Play came out being the cheapest bundle with both of them. The deal was only available online. When I got it, then I found out that you have to rent a cable box to get TV service, which adds $10/month to the bill. It seemed horribly misleading - if it's actually required, I see no reason to make it a separate expense other than to conceal the true cost of the service - but overall still a good deal.
Now, I find I never watch TV. Ever. There's just no time for it. I like FIOS Internet, but I'm also paying for services that I don't use. And Verizon is making it very difficult to change this. There is no information about doing this at all on any of Verizon's pages. After calling customer support, I find out that the price I'm paying comes from a complicated array of discounts, which are only available to new customers, and would go away if I changed my bundle, meaning that I'd be paying much more if I got rid of the TV service. Not only that, I can't even return the cable box to reduce my monthly bill $10 - doing this would automatically disqualify me from the Triple Play discounts because I can't get TV service without it (even though I absolutely can, just with a very limited selection of channels - I've tried plugging the coax right into the TV and it works more or less).
So, what can I do? Xfinity's Performance bundle at $30/month is looking pretty attractive, and maybe after a 6 month trial period Verizon can consider me a "new customer" again. But if and only if there's a way I can just cut back on the services I don't use and make my bill go down instead of up, I'd just as soon not go to the trouble of changing ISPs.

"Services and fees" are something you can't do about because those are county's charges. As for the $10 charge for the cable box, I don't know what to say but they should have been free. Have you asked why you're being billed for the box? The offer you signed up for is probably alot different than the ones that exists today. Did they charge you for the box the first month you have services.

Internet slows down at night to less than 1Mbs, poor customer service

I'm having the same problem. I had originally 1-3 Mbps (Oct 2008 - Jan 2012). It used to work fine but then the speed seems to be slowing down as years passed by, I was getting less than 1Mbps most of the time so I upgraded to 3-7Mbps with 2 years holding period (Jan 2012 to Jan 2014). From Jan 2012 to Nov. 2012 it was fine, then starting Dec. 2012, the internet started to slow down at night. I'm getting 6-7Mbps during daytime and until around 9pm, then the internet slows down to less than 1Mbps after 9pm. Then starting mid January 2013, the situation seems to get worst, the internet slows down starting around 7pm, and then on the 3rd wk of January, the internet started to slow down as early as 5pm.
I've contacted the customer service twice. First, the person who attended remotely accessed my computer and after more than 15 minutes trying to find fault at my computer, wiring, set-up or wireless router (instead of the verizon network), he realized he doesn't have any excuses and instead instructed me to hard reset the modem. I told him that if I hard reset the modem, he will be disconnected to my computer. He said, "that's fine, I will call you you to give instruction on how to set-up the modem". After I have hard reset the modem, he never called up and I was left all by myself figuring out how to set-up the modem. I've contacted the customer service the 2nd time, a different person attended and exactly the same thing happened, the guy instructed me to hard reset the modem but never called up after he got disconnected. I guess this is their expertise, how to rudely leave the communication once they figure out that they can't resolve the problem.
Once the 2 years holding period is over, I will change to other internet provider and will never switch back to verizon again. I will never ever recommend verizon to my friends and will share them my experience with verizon.

This is one of the reasons we are leaving Verizon as well. We previously left Brighthouse because the initial deal sounded great, until the rebates expired. When the price jacked up, I told them they had to better because Brighthouse was much less expensive for the same package but their service didn't slow down at 7pm. The customer service agent said I really couldn't compare the two because Verizon has a superior quality of service. I asked, "Then why does my internet slow down around 7pm, because the Brighthouse service didn't do that". All the customer service agent has to say was, "That's not true." Nice try. He essentially called me a liar, about something I've seen firsthand, and I have experienced that same 7pm slowdown with a similar service we had in NC. Sorry Verizon, we left Brighthouse because we thought we were saving a few bucks, and getting a higher speed on our internet. Not true on both accounts and we're going back. PS To the person who made this initial blog post, I noticed there were 484 views but no "likes" - it's because that button won't let you click it, at least that's what I experienced on my end. I'm certain there are a lot more people out there who deal with this same issue and are quite frustrated.

Fios internet slow

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