FIOS Mobile iPad App "Invalid Credentials"

Has anyone had problems setting up the FIOS Mobile app on the iPad? I have a number of the iphone applications running on my phone and am able to successfully login to those both on my phone and on my computer. However, when I try to use the same credentials on my iPad in the FIOS Mobile app I get the error Invalid Credentials.
I've installed the FIOS Mobile app on (2) different iPads, and have used both the primary and sub accounts with the same error. I contacted Verizon Support for assistance and they told me I had to sync my iPad first, but had no other solutions to my problem. Any assistance or confirmation I'm not the only one having this problem would be useful in hopefully fixing this problem.
Cheers
Solved!
Go to Solution.

stellar7 wrote:
Has anyone had problems setting up the FIOS Mobile app on the iPad? I have a number of the iphone applications running on my phone and am able to successfully login to those both on my phone and on my computer. However, when I try to use the same credentials on my iPad in the FIOS Mobile app I get the error Invalid Credentials.
I've installed the FIOS Mobile app on (2) different iPads, and have used both the primary and sub accounts with the same error. I contacted Verizon Support for assistance and they told me I had to sync my iPad first, but had no other solutions to my problem. Any assistance or confirmation I'm not the only one having this problem would be useful in hopefully fixing this problem.
Cheers
Hello,
Recheck your network settings on the iPad to ensure that you are trying to connect to your home wireless FiOS network and not another one.
Try deleting all Verizon apps you currently have on the iPad. Afterwards, reinstall them again. Start with the 'Verizon FiOS Mobile' app for the iPad.
We've been using the Verizon FiOS Mobile app on an iPad and iPad mini and have not had any issues, and I've deleted/reinstalled it just to see if I get any messages like yours and it always seems to work fine.
Good luck!

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MarilynAndSteve wrote:
My husband, who is blind, just tried using the new FiOS Mobile iPad app with a Bluetooth keyboard, and for the most part, it works well enough. However, several small but annoying problems exist for which neither of us have found a solution. They are:
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Thanks in advance.
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cesinha87 wrote:
I have Brazilian channel and I believe you guys as right nonw dont support watch Iternational channel yet. Do you guys now when will be available to watch the channels that we pay for on mobile ipad. I would love to watch Brazilian channel at work
THe channel is 1768
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http://forums.verizon.com/t5/Verizon-Idea-Exchange-FAQs/Idea-Exchange-FAQs/td-p/231267 for more details.
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FIOS Mobile iPad App "Invalid Credentials"

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