FIOS Mobile Remote

I was excited to see this but I can't get it work. The phone never connects to the STB.
I've gone into the widget and registerd my device. I've started the app on my Droid and put my name and last 4. The phone attempts to connect but spins for a while and finally comes back the unable to connect message.
Oddly, on the TV, right when I connect I get a popup dialog. The dialog is titled Wifios and has one row in it with the word VARA (which is not the name I entered on the phone). The only option to select for the VARA row is Yes. I click it (or don't) and there is no effect. So, it seems like the phone is connecting to something but it is not doing it completely or correctly.
I've uninstalled/reinstalled and tried different orders of going into the widget and the phone app. Nothing works.
Anyone else seeing this? Does anyone have a list of steps that should work?

I cannot connect either, but I think my problem is my wireless subnet is different than the DVRs. I have a DLink router on my side of the Westell MoCA router. The DLink serves my home for DHCP and a LinkSys WAP is attached to the DLink to serve Wifi throughout the house.
This arreangement also keeps my DVRs from seeing Media Manager running on one of my servers. I temporarily put the server directly on the Westell and it was visiable from the DVR, so I know it works. I just need time to re-organize my network to put it all on the common subnet of the Westell.

Similar Messages

Unable to use FiOS Mobile Remote App on Samsung Galaxy Tab 2

I'm one of the holdout Blackberry customers who Verizon doesn't recognize as wanting apps anymore. I finally broke down and bought an Android tablet device when I saw the FiOS Mobile Remote App and recognized it as an easy solution for controling my multiple HD STBs in my "Man Cave". Unfortunately, the app has been completely useless.
The app loads fine. I'm able to register each HD STB with the app, however doing anything more than the initial set-up for the remote function results in a crash. Every time I attempt to use it, I get the message "Unfortunately, FiOS Remote has stopped." I will occassionally see the attempted connection displayed on the corner of my TV screen.
All other functions of the app work, including the DVR function.
I've reported this failure for months, using the handy little report button below the crash message. No response.
I've commented on this topic in threads from other users with the same problem. No response.
I've posted to the comments section of the Google Play store. No response.
Please, would someone from Verizon acknowledge this problem exists? My best theory so far is that my tablet device is not on a Verizon data plan (WiFi only), so therefore Verizon isn't interested in supporting it (or this loyal customer).
Device is Samsung Galaxy Tab 2, 7.0, running Android 4.0.4. All FiOs STBs replaced with latest generation.

I am sorry to hear about the troubles you are having with the app. We try to make the app as compatible with all devices as possible. The full list of devices the mobile remote is compatible with is https://www22.verizon.com/OnDemand/unprotected/AboutFlexView.aspx . You may find there may be devices that do work with it that re not on the list, but these are all verified working devices with the app. Since yours doesn't appear to be on the list, we can not gaurantee it will work. Submitting all the feedback has gotten word back to Verizon about the troubles you are having. You can also submit this to the Verizon Idea Exchange. Please search on the idea exchange and cast your vote. There may be another member who made the same suggestion. If not, please add a new idea so your fellow community members can comment and vote on your suggestion. http://forums.verizon.com/t5/Verizon-Idea-Exchange/ct-p/ideaexchange . The Verizon Idea Exchange is there for you to submit your ideas and suggestions to Verizon so that we can consider them as we innovate our products and services.
Anthony_VZ
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Can't set up FiOS Mobile Remote app for iPad

I was able to register the FiOS Mobile Remote app for iPad with my login and password but I'm not able to set it up.
I follow the instructions to
click Menu
click Widgets
click FiOS Mobile Remote
I get the following error message:
Mobile Remote
Network Error
Unable to process your request at this time.
Please try again.
If the broblem continues, please try restarting your Set-Top Box
I've turned off the power to the cable twice but still get the same message.
How can I get the app working?

I installed my new DVRs last night and tried to reactive the Mobile Remote app, but got the same error. I wonder if they're having issue with the app (so it's probably not just you).

Widgets not showing up on TV screen - esp FIOS Mobile Remote app

When I press Wdigets on my remote - the tool bar appears on top of the tv screen. However, when scrolling through, some of the Widgets appear w/ blank information.
I want to install the FIOS mobile tv remote and that widget also does not appear to be in my options.
Should I reset my box? How can I fix?
Jessica

Hi Jessica,
The FiOS mobile remote widget is located inside the main FiOS TV widget menu. This should be the first screen you see up top when you hit the Widgets button on your remote. Once you hit OK, go down to 'Featured' and you should see the mobile remote widget on the right. If you are still having trouble with the widgets screen displaying blank information, you can reset your box in one of two ways. You can unplug it from the power for 30 seconds, or if the power cord is difficult to get to, hit menu on the FiOS remote, go down to 'Customer Support' then to 'In-Home Agent' then 'Reboot Set-Top Box', hitting OK here will have your box cycle through. Then try the Widgets again, if you are still having trouble feel free to PM me.
--James
--James
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

FiOS Mobile Remote for Android

I already called tech support and troubleshooted it but as a warning for Galaxy Nexus users... FiOS Mobile remote does not work with Android 4.2. app tries to log in but says username and password are incorrect even if using correct credentials.

I have the same issue on my Nexus 7. I sent an email to the address posted here. We'll see if anything happens.

FIOS mobile remote dvr manager doesnt work on my tablet

Can anyone explain to me why the fios mobile remote DVR manager won't work on my Nexus 10, claiming that my user ID or password isn't recognized when I know its the correct username and password? The remote control part works just fine, and I'm on my in home wifi as provided by my verizon supplied router. My Galaxy Nexus has no problem at all with a mobile remote and DVR manager. It seems to me, that if the thing more or less works you should at least be able to login regardless of which Android platform I'm running it on.

You might want to contact the developers of the application directly for your question. You can also try the Verizon Residential Forum http://forum.verizon.com to ask the other users of the DVR manager.

FIOS mobile remote control feature suddenly stopped working

The remote control feature in the new FIOS Mobile app was working superbly this morning and now it doesn't recognized either of my STBs. Any solutions?
Thanks

Some nokia made remotes have a small battery inside (the one that's supplied with the N95 does) and it may have run out.
If you don't want to open the remote to check then you should take it to a nokia care point/service centre.
Care points:
UK
http://www.nokia.co.uk/A4228006
Europe:
http://europe.nokia.com/A4388379
Asia-Pacific
http://www.nokia-asia.com/A4416070
Elsewhere:
http://www.nokia.com select your country, go to the support section, then select repair.

Unable to use Fios Mobile Remote with Droid phone

I go through mobile remote registration and i keep getting a message that says "sms error unable to process your request at this moment, please ry again. If the problem continues, please try restarting your set-top box ". I have rebooted and tried tech support and have been unable to resolve the concern. Has anyone had this similar issue resolved? Thank you.
Solved!
Go to Solution.

Hey jsolis, did the mobile remote work for you before check if the STB is getting an ip address if its not then unplug the power cord and unscrew the coax cable for 10secs rescrew the coax cable then plug the power cord back in after the reset try it again. If that does not work then delete the app on the phone and download it again.
Ron
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

Mobile remote iphone/iPad app

I'm trying to connect my iPhone and iPad to my DVR using the fios app. I can set the DVR to record just fine but when i am trying to set up the mobile remote it is not working. I get to the widget on the DVR and go to fios mobile remote. I click on register a mobile remote. From here it just gives me a pin but does not ask me what type of device I have or anything. When I open the app on my phone it doesn't ask for the pin at all It just says it fails to connect. The message on the tv says 'only mobilat devices that are part of this household can access this account. I can't figure out why this isn't working.

That's my experience too.. I can use the app to watch shows on my iPad and i can set a show to record to my Dvr. I can browse stuff already recorded on my dvr. But I cannot get the app to 'pair' with set top box so I can use the app as a remote control... Right now when try touch the 'play on TV' button, i say 'pair' it, and I get a message that it can't find any set top box,
my set to box does show up properly in the settings, and as I mentioned, I can easily browse recorded shows.
but.. I did get it to pair ONCE. It worked as a remote just great. I was delighted. But didn't want to use my main Verizon I'd and password on my husbands and my iPads. So I set up a sub account just for TV live access.
then I logged out of the app and logged in with the new I'd. All loaded fine, but it would not pair with my set top box. I logged out and logged back with my main account. Again, it would not pair. I unplugged my stb, powered it back on, let it initialize, but it he app still wouldn't pair. I reset my iPad. Still no pairing,
so now I'm stuck. It seems unreasonable that I would have to reboot my router, but that's the only thing left.. Obviously SOMETHING isn't working properly on the pairing process since all other functions work properly. The only thing that doesn't work is my iPad acting as a remote control.
i did send in a feedback hoping it would get to the app developers.
Janet

FiOS Mobile App and DVR

Hello,
I have 2 Cisco CHS435HDC DVR's that are connected to my home network. The other day I downloaded the FiOS Mobile app and wanted to see if I can watch my recorded shows or schedule new shows using this app. The app recognizes I have 2 devices but it doesnt display my recordings or schedules. In the app it also says the devices are not connected to the network but I can tell they are. Both my phone and the devices are on the same subnet/network so no firewalls or routes are in play.
One thing to note is that I have business service but there is no support forum on the business side so I'm hoping someone here can help.
1. How can I configure the app to connect to the DVR's or configure the DVR's to broadcast whats needed so they are seen on the network by the app? I cant figure out what I need to do here. (Note I activated and authorized all the devices and accounts)
2. In the DVR I cant seem to find where to change the IP address if for example I wanted to specify a static IP.
3. If I wanted to also connect via the internet what ports do I need to forward through my firewall?
Thanks in advance.

I have my phone registered under Menus\Settings\Remote DVR\Mobile Phone Settings. This is where I registered my phone nunber and it provided a confirmation code. My iPhone works great. Note there is an older App that was replace by a newer app. Make sure you have the latest application for your device.
I am not sure if a plain iPAD or other non phone devices work. I know there had been some complaints, and some requests for applications for non phone devices. Not sure on the status.
I requested one that did not require to go to the Verizon site and back. Why not a local App on the local Wifi? And Also a remote control application developed for your PC? All can be found on The ideas boards, along with many other ideas.

Using FiOS Mobile with a Bluetooth Keyboard

My husband, who is blind, just tried using the new FiOS Mobile iPad app with a Bluetooth keyboard, and for the most part, it works well enough. However, several small but annoying problems exist for which neither of us have found a solution. They are:
1. No keys on the Apple Bluetooth keyboard do anything except the arrows. But sometimes it is impossible to navigate away from some of the buttons on the top end of the virtual remote down to the lower ones, especially the numbers buttons and the DVR control buttons.
2. Since no other keys on the keyboard perform any function that we can figure out, it makes it difficult to use the Bluetooth keyboard for entering channel numbers without reaching over to the iPad first, causing the app to focus on the bottom half of the virtual remote, then using the Bluetooth keyboard's arrows to find, then press, each digit. This must be done fairly quickly. Why not just fix it so that the keys on the Bluetooth keyboard's numbers row do this job, and other keys, or combinations thereof, move focus to other virtual remote buttons? What's the point of having the Bluetooth keyboard and not being able to control the app remotely? My husband uses the app to control the set-top box, right? Either we're doing something very wrong, or it's a little on the half-baked side.
3. And last but not least, we've tried selecting shows stored on the DVR via the app with the Bluetooth keyboard, and once again, either we're doing something wrong (probably), or ... you fill in the blank.
The app does most things very well. A little more thought might have gone into labeling some of the buttons, and an explanation that some of them, like the Keyboard button, are toggles, but that's minor compared with the three aforementioned points. Hopefully these can be addressed, and FiOS, if you're really listening, my husband is ready, double-plus-willing and able to help you beta-test anything with which you can come up to make this app better.
Thanks in advance.

MarilynAndSteve wrote:
My husband, who is blind, just tried using the new FiOS Mobile iPad app with a Bluetooth keyboard, and for the most part, it works well enough. However, several small but annoying problems exist for which neither of us have found a solution. They are:
1. No keys on the Apple Bluetooth keyboard do anything except the arrows. But sometimes it is impossible to navigate away from some of the buttons on the top end of the virtual remote down to the lower ones, especially the numbers buttons and the DVR control buttons.
2. Since no other keys on the keyboard perform any function that we can figure out, it makes it difficult to use the Bluetooth keyboard for entering channel numbers without reaching over to the iPad first, causing the app to focus on the bottom half of the virtual remote, then using the Bluetooth keyboard's arrows to find, then press, each digit. This must be done fairly quickly. Why not just fix it so that the keys on the Bluetooth keyboard's numbers row do this job, and other keys, or combinations thereof, move focus to other virtual remote buttons? What's the point of having the Bluetooth keyboard and not being able to control the app remotely? My husband uses the app to control the set-top box, right? Either we're doing something very wrong, or it's a little on the half-baked side.
3. And last but not least, we've tried selecting shows stored on the DVR via the app with the Bluetooth keyboard, and once again, either we're doing something wrong (probably), or ... you fill in the blank.
The app does most things very well. A little more thought might have gone into labeling some of the buttons, and an explanation that some of them, like the Keyboard button, are toggles, but that's minor compared with the three aforementioned points. Hopefully these can be addressed, and FiOS, if you're really listening, my husband is ready, double-plus-willing and able to help you beta-test anything with which you can come up to make this app better.
Thanks in advance.
The number keys work fine on my Android BT keyboard, after I tap the keyboard item on the virtual remote. I am also able to enter numbers when selecting a channel in the guide area.

FiOS Mobile v2.3 for iPad

Why does the Device ID in the FIOS Mobile v2.3 app settings change every time the iPad is erased to factory defaults and reconfigured as new using Settings, General, Reset, Erase All Contents and Settings and then the FiOS Mobile App is reinstalled from the App Store. This app uses the Device ID for Flex View authorizations and there is a limit of 5 devices per account, (all STB's plus 4 other devices including computers and mobile devices). There is a limit of two device deauthorizations per calendar year and also a limit of two deauthorizations and reauthorizations of the same device per calendar year. If I erase the iPad and reinstall this app the same iPad will be considered as a new device and will no longer be authorized for Flex View. If I run out of deauthorizations the app becomes useless until the next calendar year. What should I do if this happens as a result of erasing the device to factory defaults and then reinstalling it. The iPad also has a UDID listed in iTunes which does not change at all even if the device is reset but iOS 7 no longer allows apps to use the UDID to identify the device.

I installed my new DVRs last night and tried to reactive the Mobile Remote app, but got the same error. I wonder if they're having issue with the app (so it's probably not just you).

FIOS Mobile App - Wireless Does Not Work

Hello all,
I am trying to use the new FIOS Mobile app on my Android tablet. This should allow me to watch some live TV, however when I try to connect to a channel it tells me I need to be connected to my broadband router.
In my setup at home my FiOS broadband router does not handle wireless connections, only wired. I have a separate wireless AP that does this. Why should it matter where I get my wireless connection from, as long as I am connected?
Help.
Thanks,
Steve

billosaur wrote:
Someone may have thought this was a great idea, but it's very frustrating to download an app, know that you meet all the criteria for using it, then be unable to use it because the app is unable to differentiate successfully that you are, in fact, on you home network. There's one router in my home, it's a Verizon router, and the app should be smart enough to know this. It's obvious that this app was rushed out without a throrough enough suite of tests, because something this simple should not happen. Is there a ticket in place for this? Is the application support group actively trying to rectify this problem? I'll give Verizon a while to sort it out, but this doesn't please me.
Send the developers an email at [email protected] I'm fairly confident they don't monitor this site. If they don't hear from enough people like you with this issue, they won't fix it. So please notify them of your issue. Many are complaining on the Google Play app user reviews about the same problem you have. You can see then on the Google Play site by accessing the site via a PC.

DVR streaming to FiOS Mobile App

When will FiOS mobile app be able to play DVR recordings? Dish, xfinity and others have had this ability for some time (years in the case of Dish networks).

It may be possible when the new DVR rolls out later this spring.
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Ask the Expert: Plan, Design, and Implement Mobile Remote Access, the Cisco Collaboration Edge Architecture

Welcome to the Cisco® Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about planning, designing, and implementing mobile remote access (Cisco Collaboration Edge Architecture) with Cisco subject matter experts Aashish Jolly and Abhijit Anand.
Cisco Collaboration Edge Architecture is an architecture that provides VPN-less access of Cisco Unified Communications resources to Cisco Jabber® users. This discussion is dedicated to addressing questions about design best practices while implementing mobile remote access.
For more information, refer to the Unified Communications Mobile and Remote Access via Cisco VCS deployment guide.
Aashish Jolly is a network consulting engineer who is currently serving as the Cisco Unified Communications consultant for the ExxonMobil Global account. Earlier at Cisco, he was part of the Cisco Technical Assistance Center (TAC), where he helped Cisco partners with installation, configuring, and troubleshooting Cisco Unified Communications products such as Cisco Unified Communications Manager and Manager Express, Cisco Unity® solutions, Cisco Unified Border Element, voice gateways and gatekeepers, and more. He has been associated with Cisco Unified Communications for more than seven years. He holds a bachelor of technology degree as well as Cisco CCIE® Voice (#18500), CCNP® Voice, and CCNA® certifications and VMware VCP5 and Red Hat RHCE certifications.
Abhijit Singh Anand is a network consulting engineer with the Cisco Advanced Services field delivery team in New Delhi. His current role involves designing, implementing, and optimizing large-scale collaboration solutions for enterprise and defense customers. He has also been an engineer at the Cisco TAC. Having worked on multiple technologies including wireless and LAN switching, he has been associated with Cisco Unified Communications technologies since 2006. He holds a master’s degree in computer applications and multiple certifications, including CCIE Voice (#19590), RHCE, and CWSP and CWNP.
Remember to use the rating system to let Aashish and Abhijit know if you have received an adequate response.
Because of the volume expected during this event, our experts might not be able to answer every question. Remember that you can continue the conversation on the Cisco Support Community Collaboration, Voice and Video page, in the Jabber Clients subcommunity, shortly after the event. This event lasts through June 20, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Hi Marcelo,
Yes, there are some requirements for certificates in Expressway.
Expressway Core (Exp-C)
- Can be signed by either External or Internal CA
- Better to use a cluster name even if you start with 1 peer in Exp-C cluster. In the future, if more peers are added, changes would be minimal.
- Better to use FQDN of cluster as CN of certificate, this way the traversal zone configuration on Expressway-E won't require any change even if new peers are added to Exp-C cluster.
- If CUCM is mixed mode, include security profile names (in FQDN format) as Subject Alternate Names
- The Chat Node Aliases that are configured on the IM and Presence servers. They will be required only for Unified Communications XMPP federation deployments that intend to use both TLS and group chat. (Note that Unified Communications XMPP federation will be supported in a future Expressway release). The Expressway-C automatically includes the chat node aliases in the CSR, providing it has discovered a set of IM&P servers.
- For TLS b/w CUCM, IM-P & Exp-C
+ If using self-signed certificates on CUCM, IM/P. Load Cisco Tomcat, cup, cup-xmpp certificates from IM-P on Exp-C. Load callmanager, Cisco Tomcat certificates from CUCM on Exp-C.
+ If using Internal CA signed certificates on CUCM, IM/P. Load Root CA certificates on Exp-C.
+ Load CA certificate under tomcat-trust, cup-trust, cup-xmpp-trust on IM-P.
+ Load CA certificate under tomcat-trust, callmanager-trust on CUCM.
Expressway Edge (Exp-E)
- Signed by External CA
- Configured Unified Communications domain as Subject Alternate Name
- If using a cluster, select FQDN of this peer as CN and FQDN of Cluster + this peer as Subject Alternate Name.
- If XMPP federation is being deployed, enter the same Chat Node Aliases as entered in Exp-C.
For more details, please refer to the Certificate Creation Guide for Cisco Expressway x8.1.1
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-1/Cisco-Expressway-Certificate-Creation-and-Use-Deployment-Guide-X8-1.pdf
- Aashish

FIOS Mobile Remote

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