FiOS On Demand in need of a complete overhaul! Won't you agree?

Question

Might be nice for fellow members to tag onto this thread if you are in agreement.  Verizon might then take notice and action. I'm new to FiOS at my home, and have TV (Preferred HD, whole house DVR), Internet (50/50, Quantum Gateway), and Phone service that replaced my 10-years of Comcast at this house and the last year or so was with X1 service.  I have been a Comcast customer for 24 years.  I decided to switch primarily because of increasing problems with Comcast due to their transmission cables and aging overhead equipment that left me with poor quality service and frequently service interruption.  The decision was made even easier after Comcast again increased rates for the New Year, dropped some standard channels I enjoy, and because FiOS has a really advantageous package deal promotion!  To round things out, I also have experience with AT&T Uverse service as I spend a lot of time in Houston with family and have set the house up there with their TV/Internet/Phone. I have to say the HD picture is far better with FiOS than Comcast, and using the whole-house DVR system the set top boxes aren't really any different than those of the X1 service.  Internet has been consistently 10% above rated service speeds, and the Quantum Gateway is really a nice router with a robust wireless antenna that FINALLY overwhelms the professional CISCO wireless access point my IT-professional neighbor uses nextdoor that would hinder signal in my living room.  Comcast had throttled my Internet frequently, and anyone who says they do not throttle service does not know technical folks in Comcast as I have or really understand why they forced everyone to upgrade their modems to the current docsys standard.  FiOS hasn't touched my bandwidth and I can finally transfer massive files through VPN to/from my office without issue and quickly!  Even the phone is louder, clearer, and people I call on the West Coast have commented there is no more funny lag or dropouts.  All GREAT things that make me happy, especially at a few less bucks a month compared to Comcast even though adding an extra TV!  Even further, I had to contact FiOS technical support regarding a bit of an odd problem that occurred during initial setup that affected a few things, and the overall experience and final resolution to my problem was superior to support from Comcast.  While it was not a one-contact, fast and easy slam-dunk fix experience.  Verizon did work to resolve the issue, and had it the issue sorted within one week. Here's where FiOS falls incredibly short of the definitive mark of superior service as compared to Comcast: On Demand.  After now a few weeks acclimating to FiOS On Demand, I have to say that it is terrible compared to Comcast.  Comcast has more titles, more logical organization, and literally updates within 12 hours of airing!  FiOS On Demand doesn't even organize by all channels.  For instance, The CW isn't even in the channel list, and you have to search to find content aired on that channel.  Then, the search feature is also inaccurate at times based on inputted search keyword, and it doesn't help that the video on demand provider is not consistent in episode naming/numbering format.  I'm still waiting for episodes 10 days after airing and the next episode has already been broadcast!  Quite honestly, it looks like FiOS uses the same video on demand provider as Uverse, and customers of Uverse have complained about their On Demand forever.  Taking it a step further, Comcast's On Demand programming is totally accessible via mobile appliances (tablets, smartphones) through their TV Remote app, which is smartly laid out, user friendly, and programming easy to find (this is not the old app previously criticised but a totally new app Comcast released in late 2014).  Conversely, the FiOS Mobile app is just an extension of everything already wrong with the FiOS On Demand interface!   FiOS, I like you, but I'd really like to love you and to be able to recommend you flat across the board to everyone I meet for doing everything better!  Can you please take some major steps in improving the On Demand experience?

Answer 1

What irritates me about Verizon On Demand is that shows that should be in both HD and SD, are only showing in SD.  I originally watched them in HD when they were broadcast, so why are they only showing in SD on On Demand?  Examples of this are:  Highlander on Starz...When the episodes were airing, you could go back and watch them again in HD or SD.  Now they are only in SD.  SD is unsatisfactory when you are used to HD (and you are paying for HD under the Preferred HD plan).  Another example...The Americans on FX.  I missed it the night it aired and went to watch it the next day and it is only being shown in SD.  And these aren't the only two. I called Verizon about this and the rep did not have a response as to why this was the situation.  But she went on to tell me how many thousands of shows were on FIOS ON DEMAND...and tried to talk me into signing up and paying more to have a DVR, then I could be sure to see shows in HD....Not a suitable answer and solution to my problem.Just thought I would put my 2 cents in on this topic.  PS  I used to have Comcast and due to increases and multiple service calls to get issues fixed, I changed over to FIOS (I'd also had FIOS before Comcast).  Don't we all get sick and tired of the rate changes??  Keep playing the game and changing back and forth to get the best price!  But this is another issue. PPS  Geotex1, your're right, I could not find the CW searching via network.