Fios out in Colleyville???

Fios has been down all day here. No phone. No internet. No TV. Lights are green on box in garage. Red light on box on outside of home saying no service. Anyone else out?

Looks like a fire at the Fisher Data Center in Seattle knocked out power which was the source of the outage. Verizon's supplying their own generators so kudo's to them!
http://www.techflash.com/microsoft/Seattle_data_center_fire_knocks_out_Bing_Travel_other_Web_sites_49876777.html

Similar Messages

FIOS out for 5 days

My FIOS has been out for 5 days straight and no help from verizon. They say I have to call in every night to get it fixed, but I can't get through even after holding for 30 minutes.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

When is FIOS internet coming to Illinois?

I have been waiting for a couple years now, and have still not hears anything about FIOS internet coming to Illinois or even a rough estimate, the only internet we can get here right now is very slow and unreliable and I'm eagerly awaiting when it will be available in Illinois, and doesn anyone have any idea on when it will?

As Anti-Phish stated, Illinois is now Frontier's service area. Frontier won't be running FiOS out your way any time soon, unfortunately. Frontier's main goal right now is to try and get people who are without DSL and without clear telephone service up and running the way they should be. Since their core business (Telephone Service) is on a demise and considering they have taken on a new, huge service area, they have a lot of things on their plate and I also imagine money has been stretched. From what I know Frontier is still building out FiOS in existing service areas, but away from that and newer neighborhoods, the most you can hope for right now is a Cable company to show up or for Frontier to bring DSL out to you if they haven't already.
If you have DSL with Frontier, you could visit DSLReports and post up in their Frontier Communications forum. I am a DSLReports member and am also a Frontier customer besides a Verizon customer, so if you do this, the next time I stop by the Frontier forum I'll take a look at what is going on with your connection.
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The first to bring me 1Gbps Fiber for $30/m wins!

What's that man doing behind the curtain?

I have all my eggs except 1 in Verizon's basket. And that egg is FIOS TV, because it's not available in my City of Glen Cove on Long Island. I am paying CableVision about $50 - $60 a month extra because I can't finish a package with Verizon. I spoke to a Verizon employee off the record and was told "my town was holding out for more money from Verizon". Soooo, I called the Mayor of our city and asked him what the problem was (how much was CableVision paying him to keep FIOS out)? The following is the unedited reply I received from him. I would really like to know what's going on considering I already have FIOS Internet!
December 26, 2009
Bob,
Thank you for writing. First you should know that I read and answer all of my own emails. As for FIOS, they sent a letter to our office around mid to late summer (2009) explaining that they were concentrating on areas that they are already in and not extending their reach to new territories, not just Glen Cove, but also other places around the island where they are currently not players. We do not have a money issue with them. They had sent three non-employee teams in to speak with the city over the last two years. I actually sought them out from the very first FIOS question I received sometime in 2006. There is nothing standing in the way of them signing an agreement with the city. They initially told us that they usually follow Cablevision's lead (financially). Since the city was negotiating a new agreement with Cablevision ( the old one had expired) we set about in that direction. Then a second and different FIOS team met with me (and the City Attorney) expressing that the first teams suggestion of following Cablevisions lead was not necessarily true. We asked them for a number which they subsequently stated would not be accepted by Verizon if they brought it back to them. By the way, the number we asked for is $25,000 less than what we eventually settled for with Cablevision. We asked them to give us a number that would be acceptable to Verizon and were basically told that zero was a good number. A subsequent 3rd visit to my office by the original team remained just as ambiguous. The City Attorney was present at all three meetings and has commented (I'm paraphrasing here) that he has never dealt with an organization or negotiating team like the ones that presented themselves to the City. The City remains open to any honest attempt to bring FIOS into Glen Cove but their last communication seems to postpone that until they strenghten their existing business investments elsewhere. I do not know what is going on within their organization. I believe that Cablevision has been very agressive in resigning their existing customer base and that the Verizon/FIOS business model is not as robust in some areas as others. I have reached out to the new Verizon laision for clarification through the Deputy Mayor but have not heard back. I will continue to do so but I have no updates beyond what I have just shared with you.
Again, thanks for writing and a nice holiday to you and your family.
Ralph
Ralph V. Suozzi
Mayor - City of Glen Cove
Thanks for listening.
Bob

Sorry for the delay, but now I think I know the answer.
I point to http://www.dslreports.com/shownews/106349
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Uploads failing regardless of configuration, support won't help, tech didn't show up...

I'm having issues with my own network running on Business Fios out of Pittsburgh PA. I've done all the troubleshooting I can, and it seems that even when I have a laptop connected with my static IP DIRECTLY to their ONT, uploads lock up, and reset. I've tried FTP uploads to our hosted web server, and the FTP logs show that the connection was dropped and started over again, constantly. This happens with any upload, while connected locally. Verizon can't "find anything wrong" at their end.
I spoke with support yesterday, and after being told it must be something at my end (even though I’ve bypassed all of my network by connecting the laptop to the ONT, and also tried TWO of their actiontec routers to their ONT – same situation). I was told “This is what I do for a living” and that’s that – after asking for a supervisor he agreed to send a tech to look at the ONT today between 1 and 5. No one ever showed up, I’m not surprised.
Has anyone seen behavior like this? All I can figure is a cooked ONT or a routing issue on their end, but how in the world do I convince them? I’m about 2 seconds away from jumping ship for Comcast with static IP’s since my business relies on this being a stable connection, and right now it isn’t. I’m doing a disservice to my own clients at the moment because I’m having so much trouble uploading files.
Fios is by far the best technology and it’s been running great here for 3 years – but last week something changed, and it was nothing internal.
Any suggestions?
-Matt Weaver

Download a copy of Wireshark and do a packet capture of an FTP upload (note, this will capture the userid/password of the account you're accessing so you might want to change it first and change it back when you are done -- as well as disclose your IP source address/hosting server). Then let's have a look see at what might be going on. PM me if you don't want to post it for everyone to see. Can't gaurentee a fix, but maybe we can at least figure out where things are breaking down.
Have you by chance taken this same laptop to another location (preferably a FiOS location, but a Starbucks or other open wifi spot would be OK as well) to see if it results in similar behavior? Given no other changes on the laptop, if a change of location doesn't change the behavior, then we're dealing with a laptop configuration (yes, I know it's on several laptops) vs a network problem. At a minimum it will help pinpoint the problem.

Updated Internet, old hardware

Ah, where to begin. A few months back I changed my service from triple Play to double play and upgraded my Internet speed. My first bill after the change was doubled. After calling for three months in a row and being being told different answers each time, being charged for products I canceled, and getting partial credit but never the full credit I was promised I was finally given a slight break on my bill. Only to have my contract expire, then charged $40 per month for use of the set tops boxes required to use the service I already pay for. Does this make sense to anyone? You're charging me, to be able to buy your service.. I don't get it. Not only that, but my upgraded Internet doesn't even test any faster. Still getting under or just at 20mbs via wifi and about 60 on hard line. In this day and age, who uses the hard line anymore? Everything is wifi, and if I can't get more than 20, then what am I paying for 75 for? But I don't dare try to change my services again for fear I might end up with another four months of incorrect billing. Verizon is turning out to be a joke. If you're not a new customer, they could care less about you. I should be paying less for better services after years of proving I pay my bill on time. Not more, with outdated equipment that you're charging me to use. I'm about ready to go back to dish network, at least they respect long term customers.

I can't say much for the TV aspect of things, but for the Internet, the only thing I can say is there's a reason Verizon built FiOS out as a wired service and not a wireless service. It's expected to use a Wired connection when possible when you buy higher speed connections. I also wouldn't even try to go through the trouble of getting an updated router shipped to you if your current one is working fine. A simple $35 access point or Wireless N router setup as a bridge will deliver better speeds Wirelessly than the latest and greatest FiOS router (as of right now). For 75Mbps on Wireless, you'll wind up going this route anyways. Rev. Is with many devices don't seem to push into the 70Mbps range unless you have properly paired everything together.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Over the last several weeks I have had TERRIBLE service. Dropping calls, can't make calls, etc. Been a verizon customer 10+ years. I've never had such shotty service. WHATS UP!?!?!

Over the last several weeks I have had TERRIBLE service. Dropping calls, can't make calls, etc. Been a verizon customer 10+ years. I've never had such shotty service. WHATS UP!?!?!

wutwut123 wrote:
We live in a rural area and are still not offered anything better, so we have used dial up internet for several years. Quality has always been just fine, getting connections of 28.8-40k or higher, which is perfectly normal for dial up. However lately we have seen a rapid decline in the quality and speed of connections. While still useable, it has been annoying. This last month however I can only rarely connect at a speed higher than 9.6kbps. Sometimes it is even lower at 7.2k or even 4.8k. I know verizon is only obligated to provide high enough speeds for phone calls, but these low speeds are simply unacceptable for dial up internet use. Many programs wont even connect at all at speeds lower than 14.4k. Atm my dial up account that i'm paying monthly for is basically not useable at all.
How can I actually get verizon to do something about this. I don't want to be given the runaround by someone over the phone telling me they don't have to give use any higher speed connections. This is a complaint about suddenly dropping use to such terrible service compared to what we used to have for several years. Shouldn't this be addressed so that I can actually use my dial up account without so many problems?
I feel like our line has somehow been limited to only connect at these low speeds. Is something like that possible? How can we get verizon to stop doing that and actually connect our calls at decent speeds? I just want a return to the good service we used to receive if they aren't going to bring dsl/fios out here.
Did you try calling oyur ISP to see if it's something on their end? I know when I was on dial up years ago I had to change to a different number once in my area as something was wrong with the one I had always used to dial into AOL, maybe that's it. Mary

FiOS TV cutting out to snow, resetting TV and set-top box?

Greetings all, I'm hoping someone can help here;
I have a Motorola HD DVR 72161 (Verizon supplied) connected via HDMI to my Sharp Aquos LC-46D65U. Over the last few weeks, something odd is happening: after watching TV for a while, my picture will change to snow (no video input all of the sudden). I have to turn the TV and the set-top box (STB) off. When the STB goes off, it flashed the "du1" on the display. After about 10 or 15 seconds, the (turned off) TV makes a click sound. At this point I can power everything back on and it is working fine.
There is no pattern to this, though it sometimes happens more often (every 10 or 15 minutes) when watching a recorded program. It happens both day and night.
Tech support reinitialized my STB yesterday, and it didn't seem to fix the problem. I changed the HDMI port on the TV this afternoon (moved the cable to a new port) and this didn't help either.
Any ideas or help or suggestions would be very much appreciated! Thanks.

I have the same problem and have been through the same troubleshooting with FIOS support. Unfortunately, I also have a Sharp Aquos (46D85U). I was hoping this was a FIOS issue rather than an Aquos issue, but after reading your post, I'm not sure. Perhaps it's a combination of FIOS and Aquos. I did not have this problem when I had Cox cable. It started as soon as I switched to FIOS.
Additional discoveries: You can turn off just the TV, wait a few seconds for the relay to click, then turn the TV back on and the picture comes back. Also, I just recently switched to the composite video output (Red, Blue, Green connectors) and the problem appears to have gone away. The drawback is picture quality noticeably degrades.
Sorry, I don't have an answer. Any ideas from the smart folks out there?

How To Use Your Own Router with Out Loosing Verizon's FIOS Services

How to use your own router with Verizon’s FIOS Service
First, you need a basic understanding of how FIOS works but unfortunately there are two types of FIOS systems out there. All of the systems utilize a fiber optic cable to bring TV, phone and internet to your location over one optic cable. In addition these systems provide interactivity including widgets, remote DVR, movies on demand and so forth via an IP (Internet Protocol) signal. Your STB (Set Tip Box) requires both a video and IP signal. The IP signal is necessary for all of the aforementioned interactivity. The fiber cable terminates at the Optical Network Terminal or ONT for short. The ONT converts the optics into a digital signal that can be utilized by ones equipment. From the ONT your video, phone and internet are provided to the location. This is where things can differ as the internet signal can be provided via a coaxial (MoCA or Multimedia over Coax Alliance) or RJ45 Cat5 (Ethernet) cable. It is important to identify and understand the differences of these two setups. In my case I have my internet entering via Ethernet cable, which in my humble opinion makes things a heck of a lot easier.
How does one tell the difference? In most cases it’s rather simple; just look at the Verizon’s router WAN (Wide Area Network) Port. Does it have a RJ45 (Ethernet) or Coax (TV cable Cord) going to it? If the router’s WAN port doesn’t have a coaxial connector then one will need to convert the MoCA signal into a usable Ethernet signal that routers understand. The easiest way is to use Verizon’s router as a bridge. In this method the Verizon’s router simply converts the signal and passes it along to your own router. The challenge is to try to maintain the interactivity that FIOS TV provides. Because of this one needs to supply the IP routed signal back to the FIOS router. There are multiple methods for doing this and I would recommend investigates which one make the most sense.
In my particular case the IP signal was provided by Ethernet. Again there are various ways of installing one’s own router. The hardest is to utilize Verizon’s router as a bridge. This setup requires configuring Verizon’s router as a bridge and also creating a VLAN (Virtual Local Area Networks). In addition one needs to set up their own router so it will work with the various routing tables and networks. For me this is too complex for the average person and it can be difficult to trouble shoot if something goes wrong. Please consider that Verizon will not support utilizing third party routers.
The easier method is to request an Ethernet signal (if you don’t already have one) from their ONT. I would highly recommend getting your hands on a NIM or Network Interface Module. This device is used to convert Ethernet to Coaxial so it can be fed back to your STBs. These can be purchased online and Verizon technicians can be a valuable resource with these sorts of acquisition. At the very least they can point you to the right direction. Once you have a NIM the rest is rather simple.
Log into the current Verizon Router.
Located the router’s MAC address and copy it down.
Go to the port forwarding section and copy down the Applied Rules.
Example:
Network Computer/Device: 192.168.1.100:63145
Application & Ports Forward: Application UDP Any -> 6347
Note: There may be up to three entries for each one of your Set Top Boxes.
Look at your current device list, typically found on the home screen. Copy down your STB MAC and IP address.
Example:
IP-STB1
Connection Type: Ethernet
* IP Address: 192.168.1.100
IP Address Allocation: DHCP
*MAC Address:                07:73:fFe:ad:8b:3f
* Things you will need to write down
Go to the network section and look for the main Ethernet connection. Select this and then select more setting, typically found at the bottom. Release the current lease.
Remove the Verizon router
Install your router
Connect the NIM by plugging in an Ethernet from one of the routers LAN (Local Area Network) ports to your NIM. Then connect the coax cable, the same cable that was used by Verizon router.
Set you DHCP routing IP pool to accommodate Verizon’s STB IP’s (note their IP’s start at 192.168.1.100)
Go to DHCP section and reserve the STB IP’s by inserting the IP’s and MAC addresses. This shall ensure that nothing else utilizes the same IPs as the STBs thereby preventing IP address conflict.
Add the port forwards from Step 5 above.
Clone Verizon’s Mac Address utilizing the info from step 2
Finish setting up the router in typical fashion.
Unplug and re-plugin your STB’s and test functionality. It’s best to try using a widget or Movie on demand function.
Note: if the new router can net get an internet signal contact Verizon’s support and have them release the IP and reset the ONT.
EVERYTHING should be working at this point.

3 Go to the port forwarding section and copy down the Applied Rules.
Example:
Network Computer/Device: 192.168.1.100:63145
Application & Ports Forward: Application UDP Any -> 6347
Note: There may be up to three entries for each one of your Set Top Boxes.G
Your display obviously is not like mine as mine does not dosplay the port associated with the ip address
whatever, the STB's start at 192.168.1.100 and icement by 1 for each
the port addr's will be 63145 alo incrementing by 1
there is 1 entry for each in my pf list
however each ip addr also has a port entry starting at 35000 also incrementing by 1 for each ip addr
For some unknow reason these are duplicated e.g I appear to have 11 entries exaactly the same for each stb and as the fios services rules have no action switc there is nowhere to delete the extraneous garbage.
Why do you clone the mac addr??

Can I find out WHY FIOS is not availble in Smyrna, DE

Yeah, yeah, yeah;
I know the official words from Verizon - "Service is unavailable in my area, we are continously expanding...."
We've had fiber on the poles for several YEARS now here in Smyrna (it was run down my street when they expanded the road / put in sidewalks).
Zip code 19977 (Smyrna) has FIOS in New Castle County (I'm a mile into Kent)
Cheswold (the next town south) has FIOS.
Dover has FIOS.
Even Felton has FIOS.
Now, with Smyrna expanding at the rate of 10% per year (5000 households in 2000, 5000 new / approved houses since), I can't see this not being an area that Verizon wouldn't want to expand into.
Currently, I am paying $80 / month to Verizon for phone and DSL, and another $90/ month for Digitial HD from Comcast. All for services that are LESS than what I could get for $99 or $109 / month w/ a FIOS bundle (higher speed + more channels)
So, is this an issue like Wilmington where the local Town of Smyrna politicians are just playing hard-to-get, and want an outrageous amount of money in local franchise fees? I wouldn't doubt it, since the local franchise fee on my cable service is high, my electric rate is inflated 60% above cost, etc.
If this is the case, then can someone please contact me with any details? I will raise the issue at each and every town hall meeting (weekly) until it is resolved. It is well worth it to save $70+ /mon !
Thank You.
James
P.S. FIOS would also eliminate the BAD and INSUFFICIENT copper that exists in Smyrna. On my street, there is a notorious bad pair that when someone complains, the service tech comes out and simply moves it to another person of the street. There are no additional pairs available, so... The next time it rains hard, that line goes dead...
I've gotten it 3 times in the past 3 years.
*sigh*
Message Edited by jc-smy-de on 04-18-2009 09:23 AM

The best I can do. Check the links on this site.
http://www22.verizon.com/about/community/de/

FiOS service drops out everytime it rains

I'm having a recurring issue that is starting to become annoying. I've recently signed up for FiOS TV and digital voice since the price of internet alone is creeping up to the point of having all three services already. Ever since they came and installed my service, when it rains, my serivce drops out. The globe light on my router goes out, my set top box says no channels can be displayed, and I receive no dial tone on my phone.
The first night this happened, it was a light to mid rain. I tried to troubleshoot the box directly and it recommended a reboot. The box kept rebooting and shutting off (displaying the 8888 on the display off and on for 20 minutes). I went out to the ONT box which is outside on the back of my house and noticed all the lights were off. I unplugged and plugged it back on, but no lights came on. I then went back in (to my constantly rebooting STB) and unplugged that and then back in. I then called Verizon support, the automated agent came sent a signal to test it, transferred me to an agent, which at this time, everything came back on, so I hung up.
I live in Florida so the rain comes here pretty frequently. Is my issue because my ONT box is outside and the rain is causing problems? Or is it a wiring problem in my home? I have the wire maitenance plan and hope that covers anything that can be done to fix this. I can't have my service constantly out everytime it decides to pour a little bit.
And at this time, my service is out because of the inclement weather that we are experiencing now. This is very frustrating.

MattamusPrime wrote:
I'm having a recurring issue that is starting to become annoying. I've recently signed up for FiOS TV and digital voice since the price of internet alone is creeping up to the point of having all three services already. Ever since they came and installed my service, when it rains, my serivce drops out. The globe light on my router goes out, my set top box says no channels can be displayed, and I receive no dial tone on my phone.
The first night this happened, it was a light to mid rain. I tried to troubleshoot the box directly and it recommended a reboot. The box kept rebooting and shutting off (displaying the 8888 on the display off and on for 20 minutes). I went out to the ONT box which is outside on the back of my house and noticed all the lights were off. I unplugged and plugged it back on, but no lights came on. I then went back in (to my constantly rebooting STB) and unplugged that and then back in. I then called Verizon support, the automated agent came sent a signal to test it, transferred me to an agent, which at this time, everything came back on, so I hung up.
I live in Florida so the rain comes here pretty frequently. Is my issue because my ONT box is outside and the rain is causing problems? Or is it a wiring problem in my home? I have the wire maitenance plan and hope that covers anything that can be done to fix this. I can't have my service constantly out everytime it decides to pour a little bit.
And at this time, my service is out because of the inclement weather that we are experiencing now. This is very frustrating.
You should not have hung up but let Verizon complete the service call troubleshooting. It sounds like you have a problem with the ONT installation that likely Verizon needs to fix. Report the problem again and let them have a chance to fix it. This should not happen.

Need to bridge out my fios actiontech (gateway) for working from home

Hi,
I need to bridge out my actiontech gateway and add a 4-port router in order to work from home.
I have no idea how exactly to do that?
Are there any instructions anywhere for this sort of thing?
I have fios tv, too and I don't want to mess up the features of that.
Thank you!!!!!

DLipman wrote:
... I'm a firm believer that yoiu always get at the root of a problem and solve that problem and to not answer what someone "may think" is a solution ... You used the the qualifying word "perhaps" yourself because we just don't know and we need lagoonc to provide the underlying facts in this case.
No question about it. It's time that we demand that all writers to these pages employ only approved terminology and adhere to precise and narrowly defined standards of expression.

Find out when FIOS is coming

Is there any way to find out if/when FIOS will be available in my area? I signed up on the "notify" page a few years ago but never got any notification... I've used the chat function and have called to ask but each time I get "we don't know, please sign up on the notify page".
Is there anybody here who would have access to that information?

http://www.fiberexperts.com/fios-availability.html
Does that help you
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Airport Extreme and Fios.... I had fios hooked up today (Internet and phone only)... Want to my aebs as the primary and wireless network. Would someone be able to provide step by step instructions because I cannot figure it out. Thanks!

I had fios hooked up today and am about to rip my hair out... Would someone be able to share step-by-step instructions for connecting my airport extreme base station. I want to use it as my primary for everything including wireless (fios is Internet and phone only ). ThNk you in advance.

Thanks for taking the time to detail that. I think I have it, but I have a few things to clarify.
1. This negates the need for the Westell Series3 9100EM, because, the "router" mentioned in the line "Hook an Ethernet cable from the ONT to the router's WAN jack" is the Apple Extreme Base Station (or other suitable router), right?
2. I haven't got the TV portion of FIOS service, although I may add that at some point, so in my case the COAX to NIM (and the NIM for that matter) aren't needed, right?
I see a couple of issues. One, I have COAX run for the current connection. And, two, Verizon would need to come out again to do the CAT5 configure. Can the CAT5 run be that long and still be effective? Maybe the Westell router could be used to extend the wireless network? And, if FIOS TV is added could it be used in place of the NIM (since I already have the COAX and the Westell at the back of the TV)?
Regardless, I REALLY appreciate your help. On a side note, it's interesting that the NIM takes both the COAX and CAT5.

How Do I Find Out the Schedule for Wiring for FiOS in My Neighborhood?

I don't live in the desert. I don't live on the moon. I live in a very popular neighborhood of Queens, NY. Why is this taking so damned long?

I'm afraid it's true.
http://bgr.com/2014/05/14/verizon-fios-expansion-2014/
Actually they recently said they might be interested in doing some expansion. But expect them to do lots of Cherry Picking for what areas they would expand into.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Fios out in Colleyvill​e???

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Fios out in Colleyville???