FIOS Outage due to storms - No technician appointmen​t available until Sunday?

Question

Storms knocked out power in the Richmond VA area on Monday.  Power has been restored in most areas but I have no FIOS TV or Internet - I called technical support and they walked me through a manual reboot of the main box but that did not resolve the problem so it appears to be an outside line issue.  The representative advised that the earliest tech appointment available is Sunday  - 6 days from the beginning of the outage??   I work from home and this is a major deal.  The power outages were fairly concentrated in areas so I wonder whether someone at Verizon is assessing and coordinating response as the power company does so that it is most efficient.  Is there anything I can do from my end to identify the exact issue?   The power company has contractors working in the area - is it possible for Verizon to use the same contractors?  Will I be credited for the outage period?    Help -  Desperate in Richmond

Answer 1

You don't go into the details as to why the account was suspended ... that background might be helpful since you're asking others for their opinion.  In general it sounds like the account was "deleted" at which point all mail is bounced because the address no longer exists -- but Verizon holds the name in reserve for some period of time to prevent someone from re-registering it in case an error was made and for some level of security, I suppose.
Anyhow ... on your commentary about not using an @verizon.net address as your primary address ... I think you will have this with many providers.  Hotmail, Yahoo, and Gmail all do this if you terminate the account (they do have a suspended account due to inactivity feature which operates differently, but pretty much do the same thing for deletions and such.   I don't use the @verizon.net account as my primary for a different reason however -- my primary address is provider agnostic.   I can move providers (although I'm quite happy with FiOS at the moment) -or- if at some point down the road I have to move out of Verizon territory, my email address will not need to change.  I used this little fact to my advantage when I moved from Comcast to Verizon a few years ago -- no one knew I changed providers because my email address didn't change.   Now .. I don't use one of the free services for email, I own my own domain name (about $10/year from the likes of GoDaddy) and have my domain hosted on the Google Apps tier (but even without that, GoDaddy will do basic forwarding for you of any email address to whatever mail account you're presently using).    Something to think about.