Fios Quantum problems

We just installed Quantum a week ago. We are having a problem with a media client that is on a 2-way splitter with the router. The router is working fine but we often get a message the media client is not connected to the coaxial cable. It can take hours to get the media client to reconnect. We have tested the media client and the cable -- both work fine. The splitter was installed by Verizon as they were just out to fix a power issue with the ONT. All the media clients worked when we installed them. Any ideas what the problem might be?

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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Similar Messages

Fios quantum gateway router problem

Hello, when I connect my coaxial cable and power adaptor to my old verizon mi424wr router, the internet works fine. But when I connect my coxial cable and the power adapter that came with the fios quantum gateway router, the internet doesn't work. On the router, the internet icon keeps blinking white for about a minute, then it just becomes a solid non-blinking red internet icon. Assisstance would be greatly appreciated.
Solved!
Go to Solution.

Your problem may be that you didn't release your WAN IP address before switching routers. It's necessary to do so.
To release your IP address you could power off the new router, wait 2 hours, or overnight if that's more convenient, and then power the router back on.
Or to release the IP address more quickly, with the Actionec in place, follow the steps in this link:
http://forums.verizon.com/t5/FiOS-Internet/How-am-I-able-to-change-my-ip-address/m-p/703336#M47733
After releasing your WAN IP, wait about 10 minutes and then fire up the Quantum router. You should have a new WAN IP address and be connected back to the Internet.

FiOS Quantum Speed Problem

Several months ago we upgraded to FiOS Quantum. Our Internet speed has not improved at all, in fact recently the quality has become worse. This is very frustrating because we have been paying the extra $10 a month. Normally, there is one computer, and three phones connected to the wireless network. Recently, the phones haven't been connecting to the network, the phone says avoided poor connection. So last cycle, we used too much data because we weren't aware our phones weren't connecting to WiFi. Wireless downloads max out at 2MB/s, and that's on a good day. Usually wireless downloads hover around 500-800 KB/s. When I connect my computer directly to the router with an ethernet cable, the max download speed I have seen is 7MB/s. This is very annoying because we are currently paying for 50/25MB/s. I saw that there is a better router with a red band and two antennas, and I'm not sure if that is supposed to come with FiOS Quantum or not, but if so we do not have that one. We have a router with a silver band and one antenna. Hopefully I can resolve this issue soon, but if not we are definitely going to cancel the plan.
Solved!
Go to Solution.

GreyXephos wrote:
I don't want to have to plug in an ethernet cable to have good internet. Even plugged in its not as fast as advertised and I've been paying for better internet speeds for months. What I'm asking for is if I was supposed to get the router with the red band and double antenna but didn't, and if that will help my situation.
Okay. So just to ensure, you're seeing 7MB/s correct? If so, that is roughly 55Mbps on the download. ISPs like Verizon sell speed tiers in terms of Megabits. When you see a download rate, most are expressed in Megabytes. There are 8 bits to a byte, so with that said, while wired you are getting what you pay for. 55MB/s is nearly a half of a Gigabit, which would mean you would have to pay for Verizon's 500Mbps tier to hit those kinds of speeds.
For router supplied, the ActionTec Rev. I is supplied to those who pay for 150Mbps or more, since the router includes a Gigabit Ethernet switch. It does come with wireless N support, but only at 2.4Ghz and 130Mbps throughput. You can expect half of that 130Mbps under the best conditions. You can buy one, or ask Verizon to give you one with a monthly rental fee. My advice is to just get an access point or another router and simply hang it off the ActionTec to get better wireless as IMO, the Rev. I ActionTec has poor wireless. Otherwise, my recommendation is to wire up.
========
The first to bring me 1Gbps Fiber for $30/m wins!

I recently upgraded to Fios Quantum and have a new ActionTech router. As a result my PC is no longer communicating with my APPLE TV.It must have a firewall or ports beegin blocked preventing the homesharing and communication even though the APPLE TV is on

I recently upgraded to Verizon Fios Quantum high speed internet and was given an ActionTec router. I sucessfully installed all and connected wth my Apple TV. Although it worked initially it no longer does. Something appears to be blocking the Homesharing between my PC and the AppleTV even though the Apple TV is successfully connected to my home network. I spoke with an Apple Support Tech who was unable to help me becuase I have a PC! He admitted this is a common problem with FIOS and PCS. There must be a port that needs to be opened in the router. I do not beleive it is anything to do with my antivirus software or Windows Defender as i uninstalled all and still not communication. Must be a port within the routter that is blocking tis communication. On my Itunes you can see that it does not see the Apple TV. Please advise.

I'd have to agree. I set my vms and two clients on Saturday in one hour. I think the picture is better I did not see an issue with the brightness. For the heck of it I recorded five channels at once to test it. I've also noticed when playing a recorded show on the client everything responds a lot quicker. So I am impressed and curious to see what new features come later.
Kudos to verizon.

You can bridge the Fios Quantum Gateway Router

Long story short. I could not figure out how to disable SIP on the Fios Gateway Router and some my Intercom Video Door station in use by my Control4 uses SIP. The router was causing conflicts and Control4 advised that SIP needs to be disabled on the router. Disabling SIP is a very common answer to people using IP based video conferencing or VOIP phones. That left me with 2 choices. Get the Fios Quantum Gateway to bridge and install my own router where SIP can be disabled, or get rid of Fios and use an ISP that does not require a combo "modem"/router. I didn't want to give up on Fios so easily. My installation was new and I am happy with the uptime and performance. I spent 2 days trying to get my Fios Quantum Gateway to Bridge. I am writing this up so that someone else doesn't have to live the pain I've lived. First up, after multple days of looking, their are limited instructions on getting the Fios Quantum Gateway router to bridge. The instructions you can find are for the Actiontec router. It's "almost" the same router but not 1:1. Most step by step guides say that the steps for the Actiontec will work for a FIos Quantum Gateway. That's not inaccurate, but isn't fully accurate either. Their are steps involved in the Acitontec instructions that do not apply to the Fios Quantum Gateway. First - this link is the baseline instructions I found that mostly work: http://www.dslreports.com/forum/r27666920-How-to-Make-Actiontec-MI424WR-Revision-I-Rev-I-a-Network All credit to the authors that came before me. I didn't discover these steps. I hijacked them and tested them with some revisions for a Fios Quantum Gateway router. I take not credit or responsbility for any action you take based on my post. It "works for me" and continues to work after 24 hours. My please note that I am using Coax/MoCa from the ONT to the Router and that Ethernet was not an option. I am going to repost the steps verbatim, but add some notes along the way where my experience was different in bold. I highly recommend you read the entire thing one time before starting with the step-by-step. You can replace the word Actiontech with Quantum Gateway in the below. Their are subtle differences in termonligy between the Acitontec and the Quantum. If you see a step in the guide and can not follow because your Quantum doesn't have the same display, you must find the nearest equivelement or ignore it entirelly. First get your Router and Actiontec set up like so: ONT -> Coax -> Actiontec Coax Port -> Actiontec LAN Port 1 -> My Selected Router WAN Port. Unplug the cable from the WAN Port, but keep it nearby. I was actually in LAN Port 1 on the Quantum Gateway but I don't think it will actually matter.
Now we need to obtain the WAN MAC address of each Router device.
For the Actiontec go to: Top Menu – Advanced – MAC Cloning – Set Mac of Device – Broadband (Coax). Here you should see the MAC Address, write this down on a paper or something. This is critical. You need to do this. Without the clone, I was unable to bridge. Note that I did not have to STAY cloned. I just had to clone until the lease expired even though I believe I had released the IP successfully. For your own router: You need to look this up yourself. The ASUS RT-N56U (w/ custom firmware) has a spot that just displays my WAN MAC address for me. I'm using an EdgeRouter from Unfi. Nobody can help you here except the forums for the router you are using because how you do this is different from router to router (generally speaking.)
Once you have both of these pieces of information, it is time to start.
1. Hardware Reset Actiontec Router I wouldn't do this. I didn't. I would actually save a copy of the configuration you have on the router before going any further, in case you have to hardware reset and restore your router.
2. Log into Router using [ admin/password ].
3. Change admin login info and set a different password. There should be a link on the side.
4. Top Menu – My Network – Side Menu – Network Connections – Network (Home/Office) – Settings – IP Address – Setto 192.168.x.1 where x is not used on your LAN – Apply
*NOTE*: Upon changing the default gateway IP of the Actiontec from 192.168.1.1 to 192.168.x.1, you will need to [ ipconfig /release ] and [ ipconfig /renew ] from Command Prompt, so your computer can quickly reconnect to the Actiontec. I changed this to 192.168.0.5 because my DHCP starts at 50. The Fios default is 192.168.0.1 and not .1.1.
5. Log back in to Actiontec router with new IP and new password you previously set.
6. Top Menu – Wireless Settings – Side Menu – Basic Security Settings – Wireless Off – Apply 7. Top Menu – Firewall Settings – Side Menu – General – Minimum – Apply
8. Top Menu – My Network – Side Menu – Network Connections – Advanced 9. Top Menu – My Network – Side Menu – Network Connections – Broadband (Coax) – Settings – Release – Apply
*NOTE*: If your IP address is not released properly you will need to wait 2 hours for your lease to expire or you’ll need to call Verizon Tech and get them to restart your system.
10. Broadband (Coax) – Settings – IP Distribution – Disable – Apply 11. Broadband (Coax) – Settings – DNS Server – No DNS Server – Apply 12. Broadband (Coax) – Settings – IP Address – No IP Address – Apply
13. Top Menu – My Network – Side Menu – Network Connections – Network (Home/Office) – Settings – IP Distribution – Disable – Apply 14. Network (Home/Office) – Settings – DNS Server – No DNS Server – Apply 15. Network (Home/Office) – Settings – UNcheck Box to Left of Wireless – Apply
*NOTE*: The old guide will tell you to uncheck the box to the left of “Coax” here. Unfortunately, in the Rev. I, Ethernet and Coax are stuck together as “Ethernet/Coax” and you can’t split the two. If you uncheck the box to the left of “Ethernet/Coax”, you will lose connection with the Actiontec Router and you will be forced to hard reset and start all over again.
16. Network (Home/Office) – Settings – Check Box to Left of Broadband (Coax) – Apply 17. Network (Home/Office) – Settings – Check STP Box to Right of Broadband(Coax) – Apply The Quantum Gateway didn't have an STP box to uncheck. I ignored this step with no adverse effects. 18. Network (Home/Office) – Settings – Network – Broadband Connection – Apply
19. Top Menu – Advanced – MAC Cloning – Set Mac of Device – Broadband (Coax) Using the information you gathered at the beginning: a. Set the WAN MAC of your selected Router to the MAC address listed here. b. Set the Address here to the WAN MAC of your selected router that will be connected to the Actiontec to avoid conflicts.
20. Plug the cable from Actiontec LAN Port 1 to your Routers WAN Port. Your router should be getting a WAN IP from Verizon. Test to make sure your WAN is established and that you can connect onto the internet, browse pages. Run a speed test to make sure everything is peachy.
*NOTE*: If your router did not get a WAN IP, you have a problem. I would recommend trying to re-trace your steps to see if you missed anything or just start all over and hard reset. :\
21. If everything worked out fine, connect a cable from your Router’s LAN Port 4 to the Actiontec LAN port 4. Again, I was using Port 1. But it shouldn't matter. I haven't tried other ports.
22. Power cycle your STB if you wish. You should see your STB show up in your DHCP list and it should be getting VOD/Widgets. This wasn't neccessary for me as I don't use Verizion TV service. Your millage may very. -V

NOTE: about bridging the Quantum Gateway G1100 Information about this is in DSLReports.com - Verizon FiOS FAQ. SEE: Verizon Online FiOS FAQ -> 3.2 Moca -> Can I get an ethernet connection in a room with only coax? There is a list of instructions for bridging routers, but the Verizon Quantum Gateway is not included there. Follow down the instructions and at step 2.5 here is added information that is not in the FAQ yet.
Instruction 2.5...
2.5a) The Verizon Quantum Gateway G1100 is slightly different from the Actiontec MI424wr. If your primary router's broadband connection is provisioned over coax, you need to disable the remote router's coax WAN connection to prevent it from attempting to become the primary router. If your broadband connection from the ONT to your primary router is ethernet, this step may be unnecessary.
Click on the MY NETWORK icon at the top.
Select NETWORK CONNECTIONS from the menu on the left.
If you’re using the Verizon Quantum Gateway G1100 as the remote router the Network Connections panel will show Broadband Connection (Ethernet/Coax) instead of Broadband Connection (coax).
Click on Broadband Connection (Ethernet/Coax)
The next panel displays Broadband Connection (Ethernet/Coax) Properties as its title. There is a Disable button at the top of the panel. There is also a Settings button at the bottom of the panel. You will come back to the Disable button.
Click on the Settings button.
The next panel displays the same title as the prior panel: Broadband Connection (Ethernet/Coax) Properties
In the middle of the panel next to the heading Enable/Disable Coax Link: there is a button labeled Disable.
Click on Disable.
Click on the Apply button at the bottom of the panel.
You will be taken to the Broadband Connection (Ethernet/Coax) Properties panel that you saw before.
At the top of this screen there is a button labeled Disable
Click on Disable
Click on the Apply button at the bottom of the screen.

FIOS Quantum Setup

After reading all of the negative comments posted on the forum, I decided to relay my experience with the FIOS Quantum TV upgrade.
The entire process works "when you follow the directions."
I actually save money by changing my previous equipment, which consisted of 2 DVR's, replaced by one Media Server and 3 clients in the new setup.
Equipment arrived in one box, efficiently packaged, including return label for old equipment.
The new system required me to change the router which was the only semi-problem I encountered. The router was not part of the initial shipment and after calling customer service, I recieved it via one-day shipping.
Excellent guides came with the equipment, walking the customer through each and every step of the process.
It works great, and good job developing the experience for self-help customers looking to save money on installation.

rj2014 wrote:
After reading all of the negative comments posted on the forum, I decided to relay my experience with the FIOS Quantum TV upgrade.
The entire process works "when you follow the directions."
I actually save money by changing my previous equipment, which consisted of 2 DVR's, replaced by one Media Server and 3 clients in the new setup.
Equipment arrived in one box, efficiently packaged, including return label for old equipment.
The new system required me to change the router which was the only semi-problem I encountered. The router was not part of the initial shipment and after calling customer service, I recieved it via one-day shipping.
Excellent guides came with the equipment, walking the customer through each and every step of the process.
It works great, and good job developing the experience for self-help customers looking to save money on installation.
congratulations on your self installation. we had no choice on having self installation here in Maryland. was told we had to have tech installation due to this was NEW to our areas so no self installation was available.
4 hours, numerous issues not to mention service that doesn't work as advertised (pause live tv whole house and view anywhere, fios digital voice not accessible via the TV)

My FIOS App for iOS and FIOS Quantum Gateway

I have a new FIOS Quantum Gateway G1100 with a new firmware update including guest Wi-Fi. When I try to use the My FIOS App on my iPad Air 2 and then access the Router and Wi-Fi information I get an error message unable to retrieve Wi-Fi Details. When I try to manage the FIOS Quantum Gateway I get an error message IPAddress Missing for VZID. I'm also unable to access any of the router settings from this app and nothing happens when tap the > symbol.

Make sure you have the latest version of the MyFios app. It's version 3.9.2.10, which you can find on the "App Settings" menu or in the App Store's update page. Updates are handled through the App Store.
Enjoy.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

WiFi extender with FIOS Quantum Gateway

Hi, I have a Netgear WN1000RP wifi booster that worked fine with my old Verizon modem/router. I recently got the new Verizon FIOS Quantum Gateway G1100 router, and the wifi booster no longer works. I read on another forum that this could be due to the MoCA standard being different. The G1100 supports MoCA 2.0; whereas, most boosters only support MoCA 1.1. According to the G1100 user manual, the G1100 supports MoCA 1.1 also, but I don't know how to set it to use MoCA 1.1 instead of MoCA 2.0. Does anyone know? Has anyone else found solutions for using a wifi booster with the G1100? Thank you!!

I am also having a similar problem. My older third generation router plays and communicates nicely with my MoCA modems around the house. They are a bit older (and I'm not sure how easy it is to get MoCA 2.0 equipment anyway), so they are probably the 1.1 standard. The new G1100 doesn't see them at all though everything else works. I assumed from the manual that 1.1 support is automatic and couldn't find anything in the configuration menus to make it downgrade to 1.1. Perhaps it is a bug in the firmware or hardware. It would be interesting to hear if others have gotten the G1100 to work with older MoCA equipment.

Why Does FIOS Quantum Offer Less than Comcast Xfinity?

It is coming time for my FIOS contract to be renewed and I am having a hard time justifying renewing it. FIOS Quantum was a huge disappointment for us because:
1. The Remote control lag is terrible, even trying all the reboots etc. IR remotes have been around for ages, this should work, AND it's ridiculous to have to shutdown and reboot all the set top boxes to fix a memory leak at this stage of programming.
2. Althoough the VMS1100 has eSATA ports, they are not enabled. You cannot export shows to a computer or an external hard drive, both of which I could do with TiVo.
3. ALthough FIOS has an app for my iPad, all I can do is "see" and set up recordings, I can't watch anything from my DVR on my iPad or a Windows PC, AND the FIOS app ONLY works when it's on the same WiFi Network as the DVR, it doesn't;t work over the Internet.
In theory at least Comcast Xfinity does all of the above.
So my question is, why should I stick with FIOS? I hve read the forums for months and there is no word from Verizon that they acknowledge these deficits to Xfinity, much less that they have any plans to address these shortfalls in the future.
Without the hope that Verizon is addressing their shortcomings, maybe it is time to move on to what seems to be the better wide area connected service.

I agree. They have stolen more of my life then that even.

Fios Quantum VS Fios Wireless

I'm planning to switch to Fios double play (50/50 internet) and i have quesiton choosing the modem. I'm planning to use my own wireless modem (have powerful AC netgear router) . With this in mind, will i be good with Fios wireless router?
Fios quantum gateway, the only difference between this 2 is the wirless speed (dual band) Is this is correct ? Is there are any other benefit to with quantum gateway for my either internet or tv services?

DigitalIP wrote:
And yeah, FIOS is accessed via a modem built into the router
That's incorrect. The MI424-WR and the G1100 are MOCA (ethernet over coax) capable routers. They are not a modem/router. Just because it connects to coax, does not make it a modem. People forget that the original ethernet implementation ran over coax and did not use modems.

Extender for Fios Quantum Router

Fios quantum installed a month ago... Not crazy about ..I had better coverage with the old system. I bought the net gear 350 wireless extender because wifi coverage was poor. Didn't work. Should I buy the one Verizon sells? Hate to waste the money if they will not let me return it if doesn't work. Any suggestions. TY

The Verizon wireless extender will work as long as the extender gets the new firmware update. It should take about 10 minutes to update and connect if it has the old firmware.

Network Extender stopped working with new FIOS Quantum router

I have had a Network Extender for a few years (the older 1x model, SCS-26UC4) but it stopped working when I upgraded to FIOS Quantum. That upgrade included a new router.
I have opened the TCP (53, 52428) and UDP (500, 4500, 52428) ports on the router without much luck.
The Network Extended does seem to work if I bypass the FIOS router and connect the Network Extender directly to the WAN. So it seems the issue is in the router configuration.
All lights are blue except for the SYS light, which cycles from fast red blink, slow red blink, steady red and then blue for a while. When it's blue the extender works (which I can tell by the sound my phone makes when it connects via the Extender). But then it goes back to red.
One thought I had was to open a DMZ on the router but I cannot find the instructions. It's the Actiontec MI424WR router.
Help appreciated.

Try page 83 in the user guide for the DMZ.
Call Verizon Communications and tell them your Verizon Wireless Network Extender does not work when connected to the router, but it does work when connected directly to the ONT. You shouldn’t have to use a kludge (DMZ) to make it work, the router should be smart enough to figure it out.

FiOS Quantum Update and I still have DVR issues after three weeks!!!

Verizon,
I have not been able to set up a NEW SERIES on my Quantum DVR for three weeks and I am getting tired of it.
I went through all the troubleshooting with a tech on the phone, and had two techs come to my house. It is not my equipment, it is a BUG in the latest and greatest update, and I cannot revert back to the previous version! I am tired of paying extra money for a service I cannot use. Nobody has communicated with me in over a week. This is ridiculous and your customer service is really upsetting me. I am very disappointed in a new service that is now not working due to a poorly executed automatic update. At least let us choose to do updates. I usually wait a few weeks to make sure other people do not have any problems. Well, a bit buggy and as I have said, I am tired of it.
GET IT FIXED, OR GIVE ME BACK MY OTHER EQUIPMENT THAT WORKED FINE. TIME TO DOWNGRADE, TO GET THE SERVICE I AM PAYING FOR.
I will continue pointing people toward DirecTV until this is resolved. I am telling anyone who will listen about the poorly executed update and the poor customer service.
Thanks...

sboychuck wrote:
Good morning TNS_2,
I get the fact that you have been on these forums for some time and helped some people out. You are not going to be able to help me, or all the other people affected by this latest and greatest update. {please keep it relevant}
While I do appreciate you replying, I was not looking for any reply from any peers, just to let Verizon know that all of us who got the update and had it go very bad on our new DVR's are tired of it.
I have gone through troubleshooting on the phone and had FiOS techs to my house. The techs all know about it and are as frustrated about it as we are. This is a known issue that is irritating more and more people every day. I am not going to describe my issue further, as there is nothing you or any other peers can do. It is all up to Verizon to fix what they broke!
So, if you are offended by me speaking my mind, I appologize. We all know that Verizon keeps an eye on forums to see what social media is saying about them. They will be able to keep an eye on Google searches as I am launching a website about my recent Verizon experience with their new Quantum service. I will use plenty of keywords to ensure it is found in a search.
Your stuff may be working great at this time. There are several others who are having problems. We all know that only a handful of people ever post on forums. After doing a search on the Quantum DRV update problem, it is obvious Verizon has some issues that is affecting their customers. We (peers) can all agree on that.
You say you dont want replies from peers, just Verizon, but Verizon doesnt read these posts at all like you think they do. These are simply peer to peer forums. Only the mods who run the forums are here and esculate issues to support if the issue qualifies.
Verizon does have a long list of bugs since the latest update that they dropped the ball on and we can only hope they are working on it and will push out a fix very soon. They did release the update without properly testing it first. There's not much we can do except wait and I'm hoping since its taking some time to roll a new update out they are doing it right this time and are not only fixing the issues, but testing them before just rolling it out. I highly doubt the top guys in Verizon do google searches looking for issues we are having when they already know about them. The only thing that would possibly send them a message on if one is frustrated is leaving them all together.

FiOS Quantum Gateway Router - Intermittent Dropped Connections

I just got this router and incredibly disappointed!! I had the Arcotec.. Excuse my spelling and was having intermittent problems with that but this new a Gateway is herendous!!! I can't believe they charge you a 199 for this. Wifi signal lost constantly. Called tech support.. Now they want to charge me 75 bucks for an extender that they say will help.. Optimum looking better all the time!! Very frustrated.

I am experiencing the exact same issue. My issue also started after i upgraded to their 50/50 plan and swapped out my Actiontech M42xxx for the Quantum Gateway Router. They had me do the following and i am still having the issue. 1. disconnect the coaxial cable and the power from the router2. Reset the fios box in my garage by unscrewing the battery power and removing the battery3. Replaced the router (Verizon did this and the replacement was another Quantum Gateway)4. Replaced the box in my garage (Verizon did this)keleko68 wrote:
Hi All, I upgraded my FiOS service a couple of weeks ago to the Quantum 50/50 service and bought the Quantum Gateway/router (model# FiOS-G1100). I used to use the Actiontec router (model# MI424WR, Rev. I). I've been having issues probably for months with intermittent or dropped connections on both wired and wireless connections. Fast forward to the beginning of December. I called tech support enough to the point of them sending a tech out to look at it. My ONT was old, and he replaced it. I had hoped that this was the issue, but it wasn't. The drop-offs continued. I again hoped the upgrade in service and router would also fix the issue. Nope... didn't. This 'latest, most powerful' router only has two lights on it, one for wireless signal and the other that looks like a globe. The router sits on my desk, so I can watch the lights. While I am surfing around, the globe light will suddenly flash for about 5-10 seconds. While this is happening, my connection drops/stops, and then resumes a couple of seconds after the globe light stops blinking. I also noticed that the globe light will turn red once in a while, but not nearly as often as the blinking white does. It's not really consistent as to how long I can be online before the connection starts dropping. I haven't honestly watched it for a long period of time (in other words, I don't know if it's still doing it while I'm not at the computer). I just notice it while I'm trying to use the connection. Once the router starts disconnecting, it can happen as often as every few minutes. VERY annoying. My setup is:2 Mac laptops (one used wirelessly and one used wired connected to a display)1 Apple TV (wired)1 Apple Airport Express (wired)1 printer (wired) I don't have any cordless phones, powerline adapters, wifi extenders, or other electronics that might be messing with the signal. I use VPN software but haven't noticed a difference with it on or off (I think). Any thoughts as to what this might be or where to look? Thanks in advance. I am still having the issue. there is obviously an issue and either Verizon knows about it and doesn't want to say they know there is an issue and fix it, or they are too dumb to take the time to find out. Each time i call i give them detailed information on the issue and ask them to check their knowledgebase if its listed as a know issue and they keep saying it's not. The issue happened again tonight, 1/8/15. at first my laptop dropped Internet connection while i was surfing. then i checked my other wi-fi devices and they all lost connection. i then went and checked my wired devices and they too lost connection. I look at the router and this time both the Globe Internet and the Wi-Fi lights were solid white. i looked at the Internet Ethernet light and the bottom light was green. I could have resolved the issue by unplugging the router and plug it in back, but instead i called Verizon so they could see the issue. 10 minutes into the Verizon call queue the Globe Internet light changed from solid white to solid red. 5 minutes later i finally got to speak to a tech. at first he said the box in my garage wasn't connecting to the router and asked me to disconnect the coaxial cable and the power and, according to him, he sent some command and instructed me to connect the coaxial cable and power the router back on. I did that and then the issue went away.I told him the rootcause of the issue was not identified and fixed and the issue would occur again and i needed him to alert engineering or product development about the issue. i then told him its a know issue with the router and he should do a google with "Verizon Quantum Gateway dropping connection" and he would see how many people are having the same issue. I told him Verizon need to take their heads out their A*%%%$ and spend some time and investigate and resolve the issue. Me

A Few Quick Tips For Those Who Are New To Fios Quantum and the New Quantum Update

Most of those who have quantum received the new update early this morning (8/12/14)
There are a lot of people that are new to fios who never had anything prior to quantum so I thought I'd make this post to help.
Those who had the older boxes prior to quantum should already know about all of this.
The new update now reflects what the older stb/dr's have and have had for awhile now. There are now more menu settings you will want to go through.
The ad banner guide at the bottom can be disabled. Go to menu > Notifications > Guide Banner > set to disable
The banner will still be there, but will show Verizon rather then ads.
The home screen can be turned off. There is an option to turn it off within the home screen or you can go to menu > Notifications > Promotions > set to disable
The led on the boxes have been changed. If you want to change it go to menu > System > Media Server Settings > LED Brightness.
The Auto Power Off option is set to 4 hours by default. If you don't want the box to turn off automatically you will want to disable this. Menu > System > Media Server Settings > Auto Power Off > set to none
There is now the option to change the guides banners times outs. Menu > Settings > System > Television > Info Bar Time Out (also Channel Bar Timeout)
Some on other forums mentioned the video formats have been changed so its a good idea to check the option out to see if it reflects what you want. Menu > Settings > Audio & Video > Video Settings > Video Format
The aspect # button now works so any SD channels that are boxed can now be stretched using the # button.
I'm happy to see this option back.
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Thanks for the info regarding the latest update. I like some of the new/improved options, however I am highly disappointed that the update discontinued the reminder option. I would think that setting a program reminder is a highly used feature and many will be unhappy now that it is gone. I know I surely am!

Fios Quantum problems

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