FiOS Quantum Update and I still have DVR issues after three weeks!!!

Question

Verizon,
I have not been able to set up a NEW SERIES on my Quantum DVR for three weeks and I am getting tired of it.
I went through all the troubleshooting with a tech on the phone, and had two techs come to my house. It is not my equipment, it is a BUG in the latest and greatest update, and I cannot revert back to the previous version! I am tired of paying extra money for a service I cannot use. Nobody has communicated with me in over a week. This is ridiculous and your customer service is really upsetting me. I am very disappointed in a new service that is now not working due to a poorly executed automatic update. At least let us choose to do updates. I usually wait a few weeks to make sure other people do not have any problems. Well, a bit buggy and as I have said, I am tired of it.
GET IT FIXED, OR GIVE ME BACK MY OTHER EQUIPMENT THAT WORKED FINE. TIME TO DOWNGRADE, TO GET THE SERVICE I AM PAYING FOR.
I will continue pointing people toward DirecTV until this is resolved. I am telling anyone who will listen about the poorly executed update and the poor customer service.
Thanks...

Answer 1

sboychuck wrote:
Good morning TNS_2,
I get the fact that you have been on these forums for some time and helped some people out. You are not going to be able to help me, or all the other people affected by this latest and greatest update. {please keep it relevant}
While I do appreciate you replying, I was not looking for any reply from any peers, just to let Verizon know that all of us who got the update and had it go very bad on our new DVR's are tired of it.
I have gone through troubleshooting on the phone and had FiOS techs to my house. The techs all know about it and are as frustrated about it as we are. This is a known issue that is irritating more and more people every day. I am not going to describe my issue further, as there is nothing you or any other peers can do. It is all up to Verizon to fix what they broke!
So, if you are offended by me speaking my mind, I appologize. We all know that Verizon keeps an eye on forums to see what social media is saying about them. They will be able to keep an eye on Google searches as I am launching a website about my recent Verizon experience with their new Quantum service. I will use plenty of keywords to ensure it is found in a search.
Your stuff may be working great at this time. There are several others who are having problems. We all know that only a handful of people ever post on forums. After doing a search on the Quantum DRV update problem, it is obvious Verizon has some issues that is affecting their customers. We (peers) can all agree on that.
You say you dont want replies from peers, just Verizon, but Verizon doesnt read these posts at all like you think they do. These are simply peer to peer forums. Only the mods who run the forums are here and esculate issues to support if the issue qualifies.
Verizon does have a long list of bugs since the latest update that they dropped the ball on and we can only hope they are working on it and will push out a fix very soon. They did release the update without properly testing it first. There's not much we can do except wait and I'm hoping since its taking some time to roll a new update out they are doing it right this time and are not only fixing the issues, but testing them before just rolling it out. I highly doubt the top guys in Verizon do google searches looking for issues we are having when they already know about them. The only thing that would possibly send them a message on if one is frustrated is leaving them all together.