FiOS Remote App on IPhone

I have been trying to get the FiOS Remote app to work, but it keeps giving me problems with the sign on. I don't think my sign on is the issue.
My signon works for ...
1. My FiOS app - in which I can pull my account information
2. the Verizon mobile website - in which I can login and see all my information
Within the My FiOS app when I try to manage my DVR, it launches the FiOS remote app. This app won't let me sign in. I constantly get the "Sign In Error" User ID or Password is invalid. Please try again."
I know this error is erroneous because of my ability to login everywhere else.
Please advise on what I can do next.

LawrenceH wrote:
I have been trying to get the FiOS Remote app to work, but it keeps giving me problems with the sign on. I don't think my sign on is the issue.
My signon works for ...
1. My FiOS app - in which I can pull my account information
2. the Verizon mobile website - in which I can login and see all my information
Within the My FiOS app when I try to manage my DVR, it launches the FiOS remote app. This app won't let me sign in. I constantly get the "Sign In Error" User ID or Password is invalid. Please try again."
I know this error is erroneous because of my ability to login everywhere else.
Please advise on what I can do next.
Hi, I know that app requires that you are connected to the wifi in your home and not on the iphone's 3g. If you have verified that you are on the Actiontec WiFI (not a second router's wifi) and that your login is correct at all those sites, then you might need to email the dev from the apple store. It gives you a link to email them there.

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LawrenceH wrote:
I have been trying to get the FiOS Remote app to work, but it keeps giving me problems with the sign on. I don't think my sign on is the issue.
My signon works for ...
1. My FiOS app - in which I can pull my account information
2. the Verizon mobile website - in which I can login and see all my information
Within the My FiOS app when I try to manage my DVR, it launches the FiOS remote app. This app won't let me sign in. I constantly get the "Sign In Error" User ID or Password is invalid. Please try again."
I know this error is erroneous because of my ability to login everywhere else.
Please advise on what I can do next.
Hi, I know that app requires that you are connected to the wifi in your home and not on the iphone's 3g. If you have verified that you are on the Actiontec WiFI (not a second router's wifi) and that your login is correct at all those sites, then you might need to email the dev from the apple store. It gives you a link to email them there.

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