FiOS router issue or client issue?

Hi,
My devices that are connected to the network seem to intermittenly disconnect from the WiFi FiOS router for a brief second. This may not seem determential to computers, but it does frustrate the h*** out of me when I'm playing via an Xbox 360 or Playstation 3. Just for that brief second, my Xbox disconnects me out of Xbox Live and my Playstation disconnects me from the Playstation Network. I've tried all 3 channels (1,6,11) and Automatic. This issue happens even if the router is reset to factory settings. Is my FiOS router faulty? Or is it the devices that are connected to the network? My FiOS router is Rev. I (red router with 2 antennas). I tried creating a mobile hotspot on the Galaxy S3 and so far none of the devices have been disconnnected when I connect to that hotspot.

Are your TV and Phone Service working correctly? No pixelations in the TV Video? No voice drop-outs on the phone line?
Have you tried performing a trace route to see where the issue is? If you open up Command Prompt, you can type in this command:
tracert www.google.com
From there, you can post up the results you receive. Lastly, have you attempted to reboot your ONT itself?
========
The first to bring me 1Gbps Fiber for $30/m wins!

Similar Messages

  • Airport Express with Fios router connection issues

    I have an Airport Extreme I am using with a Fios router (with the Fios wireless deactivated).
    Prior to Fios, I used it with Comcast and never had the following issues:
    When accessing the web from any of my Macs after a period of sleep or other disuse, the browsers return a "not connected to the internet" message (this is after the machine has returned to service for a time-- not immediately after waking).
    Waiting a few more seconds and then trying again usually connects normally. Again, never did that with Comcast-- on and connected was on and connected.
    AppleTV is almost NEVER connected when I go to watch it after a period of disuse. Usually, all maner of resets/restarts are required to get everything talking. I have both an older white ATV as well as the newest black model.
    I should add that the Verizon tech knew next to nothing about Apple products when he came out. I ended up going on-line and reading all kinds of posts and arriving at my current configuration. Networking has always been a black hole in my Mac knowledge, so, rather than put all the blame on Verizon, I will say it's highly likely my set-up is not optimal.
    Does anyone know how best to set-up this combination? I don't really even know how to tell you how I set mine up to begin with!

    Unfortunately, if you have Fios, you really are forced into using their equipment and will have to configure the AirPort Extreme in Bridge Mode to work correctly with the Fios gateway.
    Check to verify if the AirPort Extreme is set to operate in Bridge Mode, which would be the correct configuration for your setup.
    Open Macintosh HD > Applications > Utilities > AirPort Utility
    Click the AirPort Extreme and then click Manual Setup
    Click the Internet icon at the top of the window
    The setting for Connection Sharing should be "Off (Bridge Mode)"
    Is that the case?

  • Solution for loss of DHCP with Win7 Home Group issues with FIOS Router

    Apparently the FIOS Router (Westell 9100 in my case) doesn't like the IPv6 that Homegroup uses.  I lost DHCP service on all three computers that have Win7 installed.  I could manually set the IPv4 addresses in the Network Connector options on my computer and every thing worked fine. If I tried to use DHCP for IPv4 I wound up with a private network address (169.xxx.xxx.xxx).
    DHCP for IPv4 worked fine adfter I disable IPv6 and the associated topology services.  I also removed the HomeGroup option from our network setup.
    If you want to use home group be prepared to manually set the IPv4 addresses in your network devices.
    Good luck

    Interesting, thanks for posting.
    Are these Windows 7 PCs that you installed 7 onto yourself, or ones that came with it? I have an HP laptop that came with Windows 7 already installed, no issues at all about IPv6 that I know of. IPv6 is still activated, works just fine on my FiOS Actiontec router, but maybe the Westell is just enough different to be sensitive to that.
    Strange.
    Justin
    Verizon FiOS TV, Internet, and phone
    QIP6416-P1, IMG 1.7C, Build 09.83
    Keller, TX 76248

  • NO HELP WITH ROUTING ISSUES FROM VERIZON

    Spend 2 hours with technical support to no avail. Have routing issues where I can’t get from my FIOS residential account to remote web site abroad. Trace route fails at so-0-0-0.XT1.AMS2.ALTER.NET [146.188.14.209]. FIOS technical support is incapable of doing any troubleshooting beyond basic customer premises equipment, refusing to escalate the case to network engineering team. I was basically told by FIOS tech support supervisor {edited for privacy} that this is not Verizon’s problem and no help will be provided. What is even more frustrating that Verizon agents are not capable of receiving emails from customers with details such as trace route.
    Is there anyone at Verizon monitoring this and able to help? Just in case, ticket number that I have with Verizon is {edited for privacy}
    Here is trace route details.
    tracert 212.44.136.226
    Tracing route to brserv.bridgetour.ru [212.44.136.226]
    over a maximum of 30 hops:
      1     1 ms    <1 ms     1 ms  Wireless_Broadband_Router.home [192.168.1.1]
      2    12 ms     9 ms     9 ms  L100.BSTNMA-VFTTP-71.verizon-gni.net [98.118.28
    1]
      3    16 ms    19 ms    19 ms  G0-6-4-1.BSTNMA-LCR-21.verizon-gni.net [130.81.
    75.132]
      4    45 ms    15 ms     8 ms  ae3-0.BOS-BB-RTR1.verizon-gni.net [130.81.151.6
      5    19 ms    19 ms    19 ms  0.xe-3-2-0.IL1.NYC9.ALTER.NET [152.63.26.81]
      6    21 ms    19 ms    19 ms  0.ge-1-2-0.IL1.NYC12.ALTER.NET [152.63.26.86]
      7   107 ms   108 ms   107 ms  so-0-0-0.XT1.AMS2.ALTER.NET [146.188.14.209]
      8     *        *        *     Request timed out.
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13     *        *        *     Request timed out.

    BT help aren't always that helpful, but BT engineers claim that it is a BT sales issue and nothing to do with them seems a bit extreme.
    Are you sure your daily speed is 8Mbits, not 8Mbytes?  How are you measuring this?  Is it the number coming from the BT speedtest?
    If it really is 8Mb, then I think it's worth checking with the mods;  at: http://bt.custhelp.com/app/contact_email/c/4951 .  But be aware they take 3 working days to reply: sometimes more if busy. 

  • Routing Issue with 2 Nics on Windows Server 2008 R2

    Good Day
    My issue is I needed to set up port forwarding for a web server to communicate with our hotels management server to check availability.
    Initially the server has a single Nic configured in the 172.26.1.0 /24 network  , Its default gateway the Switch vlan interface 172.26.1.1
    We have many vlans for all the systems in the hotel and the server also needs to communicate with 3 other servers on different subnets which it does just fine.
    I now added an additional adsl line with a managed router which has an interface of 192.168.10.1 /24 , My servers second NIC has the IP address 192.168.10.2 with its gateway being the 192.168.10.1
    This 192.168.10.0 network is in a L2 Vlan and the rest of the network does not know it exists. It was working fine then just stopped asfter i added a static route to the server , which i did with RRas... I did this as the server could not communicate with
    just one of the servers..
    If i disable the 172.26.1.0 NIC the port forwarding works but then obviously the rest of the network goes down.. I know its a routing issue but am lost
    please help

    Hello,
    using multiple default gateways is not a good idea.
    See details in http://support.microsoft.com/kb/159168/en-us
    Best regards
    Meinolf Weber
    MVP, MCP, MCTS
    Microsoft MVP - Directory Services
    My Blog: http://blogs.msmvps.com/MWeber
    Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.
    Twitter:  

  • Routing issue- seeing same IPs for two hops

    Hello All,
    I'm seeing two same IPs in the traceroute output. Is that due to routing issue that nexhop is as the same device for the first time?
    Log:
    6  10.30.102.26  61.060 ms 10.30.100.142  61.266 ms 10.30.102.26  61.071 ms
    7  10.30.102.26  61.139 ms  61.211 ms 10.61.191.2  60.948 ms
    Can you  guys help me to fix the issue??
    Regards,
    Thiyagu

    Are you load balancing anywhere?
    6 10.30.102.26  61.060 ms
       10.30.100.142  61.266 ms
       10.30.102.26  61.071 ms
    7 10.30.102.26  61.139 ms  61.211 ms
       10.61.191.2  60.948 ms
    HTH,
    John
    *** Please rate all useful posts ***

  • Routing Issue with Telia

    I think verizon has a routing issue with Telia.

    thought I would share this,   Telia has admited an issue on their network
    Twitter / Telia_service: @Ungvall routing problem? This ...
    https://twitter.com/Telia_service/status/179661595276881921
    Cached
    Similar
    Share
    View shared post
    BTW Apparently @Telia_service had routing problems on both the latest iOS and ... DNS problem and we are working with Akamai for a sollution to this problem

  • Routing Issue with 3550

    I am having a routing issue with a 3550 switch. I have 5 vlans and I need one of the vlans to access a different router based on destination IP rather than our edge router. I have entered a static route on the 3550 that points to the secondary router whenever a certain network is tried to be accessed. My problem is I can't seem to get the traffic to flow correctly. When I trace route an address on the Internet the path shows as expected, the 3550 then my firewall then my edge router. When I trace an address that is on the other side of the secondary router I get the 3550 as the first hop, then nothing. I can ping the address so I know the path is up. What could be the issue? Thanks in advance.

    Hello,
    in addition to Mahmood´s post, what do you have defined as the next hop for the default route to the secondary router ? If you use an interface on the 3550 as the next hop, make sure that whatever is connected is in the same subnet, otherwise use the IP address of the next hop. So, let´s say your remote network is 192.168.1.0, and the secondary router is connected to FastEthernet0/1, your default route should look like this if the secondary router is in the same subnet (in this example, the IP address of the secondary router would be 172.16.1.2):
    interface FastEthernet0/1
    no switchport
    ip address 172.16.1.1 255.255.255.252
    ip route 192.168.1.0 0.0.0.255 FastEthernet0/0
    Otherwise, try:
    ip route 192.168.1.0 0.0.0.255 172.16.1.2
    where 172.16.1.2 would be the address of the secondary router.
    Does that make sense ?
    Regards,
    GNT

  • No airtunes with pppoE due to routing issues?

    I just switched to an optical fiber to the home internet connection (which is getting pretty popular here in Japan). Needless to say, the network is very fast, however, I can no longer use airtunes via my airport express network. The airport express stations (both of them) no longer show up in iTunes. My guess is that this is due to a routing issue and the same problem must have been encountered by others before and hopefully solved. The new internet connection uses pppoE to make a connection to the internet service provider. This gives me an internet address of the form 125.197.xx.yy. I still have my airport express set to get an address via dhcp (which the new optical fiber hub provides) and is of the typical private network form 192.168.1.4. When I am connected by pppoE to the internet, my iTunes cannot see my airport express due to routing issues I assume. Is there an elegant solution to this -- can I use my airtunes and the internet at the same time? Would modifying the internet routing help here (I have used this before when I have had multiple interfaces going (e.g. one in a secure local lan and the other supporting an internet connection via ssh to the outside world). Any advise would be much appreciated. I haven't tried asking my airport express to log in via pppoE -- is this the only solution?

    Well as I have for my last several posts -- I solved the problem myself. I am pretty sure that the root cause was a routing problem (pretty obvious in fact). By have the airport express base station connect via pppoE itself (I have a remote relay airport express as well) and switching to NAT and DHCP distribution of addresses via the airport express, I can both see my airtunes as well as my ethernet connection. It is a non-ideal solution as I have a fixed IP which would have been convenient to log in from outside to, but I guess I can live with that.

  • Audio tracks playing different audio tracks - routing issue?

    I'm having trouble with some routing issues I believe. Here's the deal:
    Some audio tracks are playing different audio tracks, when that region is not even in it. For instance:
    Track #2 is Soloed. Output is Output 1-2. I hear the audio file that is in Track #1, which is NOT Soloed and I shouldn't even hear. I don't hear anything from Track #2. The only way I can hear Track #2 is by playing it from the audio bin, which obviously isn't going to work out right.
    If I drag the audio region of Track #2 to a brand new audio track, I still don't hear anything. Is it possible this audio file(s) got corrupted somehow?
    Please help!

    Chris Joye wrote:
    I'm having trouble with some routing issues I believe. Here's the deal:
    Some audio tracks are playing different audio tracks, when that region is not even in it. For instance:
    Track #2 is Soloed. Output is Output 1-2. I hear the audio file that is in Track #1, which is NOT Soloed and I shouldn't even hear. I don't hear anything from Track #2. The only way I can hear Track #2 is by playing it from the audio bin, which obviously isn't going to work out right.
    If I drag the audio region of Track #2 to a brand new audio track, I still don't hear anything. Is it possible this audio file(s) got corrupted somehow?
    Please help!
    Check the parameters, in the left side of the arrange page window.
    To me, it sounds as if you have a bunch of arrange tracks, which are all playing back through audio track #1.
    Cheers

  • IB Routing issue. Unable to find routing to the corresponding incoming msg

    Hi All,
    We are facing a Routing issue. The flow of message across the DB is given below.
    1) Message will be triggered from 3rd party application to PeopleSoft portal with Service Operation A
    2) From portal one more service operation B will be invoked to communicate with CRM
    Both the service operations are synchronous. I have tested the Service operation in CRM and I am able to get the results. But in Portal if I test, I am getting the error like
    +"Unable to find routing corresponding to the incoming request message"+
    I have checked the routing alias name between Portal and CRM data bases and Its same.
    could you please give us a clue to debug this further?
    Thanks,
    Hari.A

    You should check which permission list the service operation is attached to, and check if the user has been granted to, Something like the following from the backend :
    SELECT   distinct c.roleuser
    FROM     psclassdefn a, psroleclass b, psroleuser c
    WHERE    a.classid = b.classid
    AND      b.rolename = c.rolename
    AND      a.classid = '<permission_list>' If nothing is returned for your user, then you could created a new role and give it to the user.
    Also, since you are on Peopletools 8.52, all this configuration settings can be done through Integration Network WorkCenter. I wrote articles about that (and you can find something about permission list for a given service operation as well) :
    http://gasparotto.blogspot.nl/2012/11/peopletools-852-integration-network.html
    Nicolas.

  • Verizon/Time Warner Routing Issue

    I've been having trouble logging on to my email through Outlook, IPad, or IPhone.  The service provider is Time Warner.  Apparently the problem is a routing issue between Time Warner and Verizon and they've had the routing issues for over 2 months and have still not resolved the problem.  Since no one at Verizon seems to know anything about this, does anyone have any information as to when the issue will be resolved?

    I can sign in using webmail and see my email.  But I can't use Outlook, my IPad or IPhone utilities to see my email using TW as a provider.  If I'm anywhere else, using any other provider, I can use Outlook, my IPad and IPhone without any problems.
    When I called TW, they told me the problem was a routing issue that both TW and Verizon were working on and had been working on for at least 2 months, but no solution yet.  They were surprised that no one at Verizon knew this.
    Since everything worked fine until a week ago and nothing changed in my settings and Verizon verified that everything was set up correctly, I'm satisfied that this is the issue.  My concern is that not one Verizon representative has acknowledged that there is a routing problem between TW and Verizon; especially if the problem has existed well over 2 months.  You would think that an issue like this should be shared among all their troubleshooting team.

  • Possible internet routing issues driving me crazy!

    I've somehow hit a problem accessing a particular favourite website and it seems I may have a routing issue.
    I've spoken with a friend who is fairly network savvy and he's suggested I raise a case \ complaint with BT. I thought I'd use this forum to test if I'm missing something I could be doing to fix it before logging a problem with BT Helpdesk!
    I've a BT Homehub 2 (Current firmware    4.7.5.1.83.3.5 (Type B) and I can access pretty much all websites I care to look at without any issue at all, however the site I read most days is now no longer viewable on any of my 2 PC's nor my iPhone. When I try to access it I  get no error messages at all just a blank white page.
    Doesn't matter if I try using IE or Firefox or Chrome browers it's the same result - I just see a blank white page.
    The site in question www.celticquicknews.co.uk (or www.celticquicknews.com) and is definitely available, as I can access it when using a site such as http://www.free-internet-organization.tk/ on both my PC's and iphone so I know the web site is up and running and available for browsing but since Thursday lunchtime I've had no joy in being to access that particular site directly wihout resorting to using another middleman site to let me view it.
    I have tweeted the guy who hosts the www.celticquicknews.co.uk site and he's said his site is fine but has numerous similar queries around BTINTERNET folks having the same issue as I'm reporting.
    I run McAfee Internet Security and having disabled the various firewall \secure browsing functions no improvement still no joy.
    I did successfully somehow connect directy to the illusive web site this morning (Sunday 1st May) on my iphone at around 10am, but by the time I boiled the kettle to have a coffeee and sit and read the site it became inaccessable again on my iphone and both my PC's! So what's going on?
    www.celticquicknews.co.uk [217.174.253.143]
    www.celticquicknews.com [217.174.253.143]
    Homehub TCP\IP info is as below which I suspect is of value to the more techincal on the forum:
    Broadband network IP address    109.152.154.29
    Default gateway    217.32.142.102
    Primary DNS    194.72.0.114
    Secondary DNS    62.6.40.162
    ADSL line status
    Connection Information
    Line state    Connected
    Connection time    0 days, 01:11:16
    Downstream    15,978 Kbps
    Upstream    1,144 Kbps
    ADSL Settings
    VPI/VCI    0/38
    Type    PPPoA
    Modulation    G.992.5 Annex A
    Latency type    Interleaved
    Noise margin (Down/Up)    5.2 dB / 6.0 dB
    Line attenuation (Down/Up)    31.0 dB / 13.8 dB
    Output power (Down/Up)    23.6 dBm / 1.7 dBm
    C:\>tracert -d 217.174.253.143
    Tracing route to 217.174.253.143 over a maximum of 30 hops
      1    <1 ms    <1 ms    <1 ms  192.168.1.254
      2    15 ms    15 ms    15 ms  217.32.142.102
      3    18 ms    17 ms    16 ms  217.32.142.142
      4    22 ms    22 ms    21 ms  213.120.163.26
      5    22 ms    20 ms    21 ms  217.32.27.30
      6    21 ms    21 ms    21 ms  217.32.27.178
      7    22 ms    21 ms    21 ms  109.159.250.78
      8    33 ms    35 ms    35 ms  109.159.250.13
      9    28 ms    28 ms    29 ms  62.172.102.1
     10    29 ms    28 ms    28 ms  195.66.224.98
     11    33 ms    34 ms    33 ms  88.208.255.61
     12    38 ms    32 ms    33 ms  88.208.255.102
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.
    Trace complete.
    C:\>
    I've reset my HH several times over the weekend and am baffled as to how I can somehow have 1 site excluded from my browsing options for no obvious reason other than a suspected internet routing issue.
    My iPhone is on ORANGE and when disabling the wireless connection it too is unable to view the site in question so it's a real pain!
    Not sure where to go to progress this so any help \ guidance is very much appreciated.......
    Solved!
    Go to Solution.

    Appreciate the help....been out for most of the day and checked in to see if any additional posts.
    I tried pinging the site and it does seem to resolve OK and also tried accessing site via IP but same issue - blank white page.
    >ping www.celticquicknews.co.uk
    Pinging www.celticquicknews.co.uk [217.174.253.143] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Then tried the telnet command "telnet 217.174.253.143 80" and I do not get any errors and as suggested the command prompt goes blank but no matter what I type I get no errors or response from server 217.174.253.143.
    My IP address has changed from this morning and sadly still same issue for me.
    Internet connection configuration
    Connection Information
    Connection time
    0 days, 10:05:37
    Data Transmitted/Received (MB)
    10.8 / 29.4
    Broadband username
    [email protected]
    Password
    Not configured
    TCP/IP settings
    Broadband network IP address
    86.147.168.198
    Default gateway
    217.32.142.102
    Primary DNS
    194.72.0.114
    Secondary DNS
    62.6.40.162
    The tracert comments make sense so that's helped me understand, thanks for checking that out.
    So what's the best option for me? Am I wasting BT and my own time logging a case?
    I'd not usually bother pursuing this for the sake of a single web site but I'm bemused how this has happened since last week?
    Thanks again for all help and guidance.
    PJ

  • Will a 2 port LAG setup between 2 cisco 200-50s create routing issues?

    I followed this guide. http://sbkb.cisco.com/CiscoSB/GetArticle.aspx?docid=caae365b755f46f5989177cb68216304_Link_Aggregation_on_Cisco_Series_Managed_Switches.xml&pid=2&converted=0 and linked ports 2 and 26 on both switches. Outside IT staff seems to think this will cause routing issues if multiple vlans are not involved.

    Hello,
    VLANs are not required for LAGs to function properly.  Once you configure the LAG members you can configure the LAG as a trunk port with multiple VLANs, and access port with just one, or even a routed port with an IP address on it.
    As long as both sides of the LAG are configured the same way there won't be an issue.  Since these switches are Layer 2 only, they don't even do any kind of routing, so your outside IT may have meant a layer 2 loop, which will happen with multiple connections between the same switches.  But when you configure them as a LAG is treats those links as the same connection, so there is no layer 2 loop either.
    Hope that helps,
    Christopher Ebert - Advanced Network Support Engineer
    Cisco Small Business Support Center
    *please rate helpful posts*

  • Unplugging all network devices from Fios router prevents DVR freezing and remote control lock ups.

    All,
    I recently had a Verizon tech visit my house due to constant DVR and remote control freezing. TV content was freezing whether it was locally recorded, pulled from another DVR in the house, or On Demand. On a hunch after the tech tested everything and was about to leave, he unplugged my gigabit switch from the Fios router. Lo and behold everything started running perfectly. Since to the tech, the problem was solved, he closed the case and was on his way. The probem is of course I have more devices than the built in router switch provides ports for. My network is compised of an 8 port Netgear gigabit switch downstream from the Fios router with two wireless access points (with their own built in gigbait switches) connecting to the Netgear gigabit switch. There are no loops in the switch topology. I've tried changing out the router, the gigabit switch, removing the wireless acces points individually as well as plugging the access points directly into the Fios router switch (one at a time with no Netgear switch in the middle) and all scenarious cause the DVR/remote control freeezing to come back. The only devices I can plug into the Fios router without causing freezes are PC's....anything with it's own switch essentially brings the network to it's knees. If anyone has an idea how to get my network back in one piece AND make the DVR's/remotes behave, I'd greatly appreciate the help!
    My Fios equipment:
    MI-424WR GEN-3I  rev I (eye) running firmware 40.19.36
    5 Motorola HD-DVRs all QIP 7232-2 running software release 1.9.1 platform build 25.39 (Oct. 22, 2012)
    Specific config:
    75/35 Fios connecting via ethernet from ONT. Set-top boxes connect to Fios router coax port via powered splitter.
    *All SNR/dB mesasurements taken by the tech from the set-top boxes and router are well within spec.
    Fios router provides DHCP addressing. Wireless N access points are configured for roaming with the same SSID and non-overlapping channels. Access points are not providing routing or IP adressing...all layer 3 and up services still provided by Fios router
    Diagram:
    ONT
      |
    Fios Router ---------Cable Splitter---------Set Top Boxes
      |
    Netgear Switch
      |           |
    WAP1    WAP2

    WayfarerII wrote:
    ... DVR ... remote ... freezing ... TV ... whether ... locally recorded, pulled from another DVR ... 
    ... tech ... unplugged my gigabit switch from the Fios router ... and ... everything started running perfectly ...   
    ... config:
    75/35 Fios ... via ethernet from ONT ... Set-top boxes connect to Fios router via powered splitter ...
    ONT
      |
      | cat5
      |
    Fios Router ---------Cable Splitter---------Set Top Boxes
      |
    Netgear Switch
      |           |
    WAP1    WAP2
    I am inclined to echo several of the "tns" comments, particularly with respect to your splitter.  My layout is based on a standard 8-port splitter of the type usually supplied in a VZ install.  In addition I do have a ChannelPlus device that functions as a powered splitter, but its use is limited to distribution of secondary TV signals to older analog TVs.  My first point then is that this may be an offender as "tns" has suggested.
    In addition, I'd describe your wiring as "non-standard" (red-colored items in the above diagram)  As you're no doubt aware, with 75/35 you don't really need Cat5e from the ONT (your original diagram).  It seems the highest tiers do require it, but in "standard" installations this run is coax directly to an 8-port non-powered splitter (below diagram), then from that splitter via coax to all STBs and CableCards, other TVs, et.), and also to the Actiontec.   Subsequent feeds from the Actiontec to wired devices (including WAPs) are via Ethernet (typically Cat 5e).
    In fact I don't immediately see how your STBs get additional services such as On Demand and IMG with the wiring shown in your diagram (perhaps someone can help me out here).  In "standard" installs the Actiontec must be connected via coax to the ONT to provide such services to other network clients.  I don't see that requirement being met here.
    For starters I'd recommend that you change your service from WAN Ethernet to WAN coax.  This can easily be accomplished over the telephone.  Then I'd run coax directly from the ONT to the Actiontec as in my revised diagram below (blue-colored items).  If your setup can manage with this arrangement, I think it will help greatly with the "freezing" issue.
    ONT - - - - - - coax - - - - -
                                             |
    Fios Router --- coax--- Standard 8-Port Splitter --- coax --- Set Top Boxes
    |cat5
    Netgear Switch
    |cat5           |cat5
    WAP1 WAP2
    Subsequent Note:  You provided additional info while I was composing a response, and I'd  like to offer another comment.  Structured wiring "panels" of the type usually available are pre-configured to provide data, phone and video.  This usually means that one is in certain respects limited by the ideas of the panel designer.  I have what can be called a structured wiring layout, but it really is composed of individual small custom networks for  each service (automation, security, video, data, telco, etc.), configured so that all wiring terminates in "home run" fashion at a central panel (a few details here: http://forums.verizon.com/t5/Home-Networking/Cmon-Show-Us-Your-Network/m-p/481733#M765 ).  This layout makes it easier to make adjustments (and there have been quite a few over the intervening years).  I'm thinking that in your case you may have to abandon the powered splitter (presumably) built into the panel in order to avoid your present fix.
    Subsequent Subsequent Note:   From your description it seems that you are using more than a single "whole house" DVR to supply programming to other devices.  This is a bit puzzling to me because somewhere along the line I recall reading that only a single whole house DVR was allowed on the network.  Can you elaborate a bit?

Maybe you are looking for