FIOS Router With OpenDNS ... Is This Discouraged?

I've been using OpenDNS successfully with my FIOS router for several months. I never had a problem until having FIOS TV installed. Some "techies" might find this interesting.
My Question -- I learned that using non-standard DNS settings was probably interfering with my FIOS TV initial installation. However, once the installation successfully completes, I wonder whether it's considered safe to resume using OpenDNS, or might this somehow interfere in some way again?
The Background -- I enjoyed chatting with the FIOS TV installation technician and I distinctly remember coincidentally mentioning that I was using OpenDNS settings on my FIOS router; he seemed completely unconcerned.
After completing the installation, he observed the FIOS TV Guide would not install on my FIOS TV receiver. He mentioned that sometimes there are delays; I should allow up to an hour for the download to complete, but if it still didn't work, I should call him and he'd be able to issue a reset/restart command for the FIOS TV Guide download. Three hours later I called him, he restarted the download, but another three hours later, the FIOS TV Guide still had not downloaded.
The Symptoms -- I couldn't display any programming guide-type information. In addition, the DVR controls -- rewind, pause, fast-forward, etc -- also would not function.
As I called Tech Support, the procedures he recommended -- removing the power (unplugging) my set-top box (STB), and then plugging it in again -- had no effect. Repeated attempts failed. Once again, though, I coincidentally mentioned that I had been using OpenDNS. The technician didn't know what that was, but I briefly explained, and he concluded THIS might be interfering with getting the FIOS TV Guide downloaded.
Here's what happened next, which really surprised me: Tech Support was able to remotely command a router master reset. Who knew they had this kind of "back door"? Not I. After performing the router master reset, the FIOS TV Guide downloaded in mere moments. My FIOS TV installation was now functioning normally.
However, I've been hesitant to change the router's DNS settings again. If I don't get a definitive reply via this forum, I suppose I'll have to contact Tech Support via e-mail and ask them to carefully consider my question.
Tony
Solved!
Go to Solution.

Thank you for your reply. So, I guess that settles it. I'll use OpenDNS again and see what happens.
I can only guess, but if your situation/configuration and mine were the same, perhaps you already had Verizon TV installed and THEN you began using OpenDNS afterward? As I said, that's just a guess.
In my situation, though, the sequence of events were probably different. With me, (1) I had been using Verizon FIOS Phone and Internet only with the router's default settings, (2) then I adjusted the FIOS router to use OpenDNS, and (3) then several months afterward I had FIOS TV added and immediately had the difficulties I described in the initial message for this thread.
Perhaps the difficulties with using OpenDNS, if any, are limited to these two situations: (1) The initial download of the Verizon FIOS TV guide, and (2) interacting with certain Tech Support diagnostic commands. I may not have mentioned it, but as Tech Support was diagnosing why the guide was not downloading, the technician had issued certain commands to the router, but the router was unresponsive, leading him to think the cause may have been my use of OpenDNS. That's when he dug deeper into his "bag of tricks" and issued a "master reset" command, which apparently was comparable to using the Reset switch in back of the router. Who knew they could "hack" their way in like that?
In any case, thanks again for your message.
Tony

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Airport Express with Fios router connection issues

I have an Airport Extreme I am using with a Fios router (with the Fios wireless deactivated).
Prior to Fios, I used it with Comcast and never had the following issues:
When accessing the web from any of my Macs after a period of sleep or other disuse, the browsers return a "not connected to the internet" message (this is after the machine has returned to service for a time-- not immediately after waking).
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Unplugging all network devices from Fios router prevents DVR freezing and remote control lock ups.

All,
I recently had a Verizon tech visit my house due to constant DVR and remote control freezing. TV content was freezing whether it was locally recorded, pulled from another DVR in the house, or On Demand. On a hunch after the tech tested everything and was about to leave, he unplugged my gigabit switch from the Fios router. Lo and behold everything started running perfectly. Since to the tech, the problem was solved, he closed the case and was on his way. The probem is of course I have more devices than the built in router switch provides ports for. My network is compised of an 8 port Netgear gigabit switch downstream from the Fios router with two wireless access points (with their own built in gigbait switches) connecting to the Netgear gigabit switch. There are no loops in the switch topology. I've tried changing out the router, the gigabit switch, removing the wireless acces points individually as well as plugging the access points directly into the Fios router switch (one at a time with no Netgear switch in the middle) and all scenarious cause the DVR/remote control freeezing to come back. The only devices I can plug into the Fios router without causing freezes are PC's....anything with it's own switch essentially brings the network to it's knees. If anyone has an idea how to get my network back in one piece AND make the DVR's/remotes behave, I'd greatly appreciate the help!
My Fios equipment:
MI-424WR GEN-3I rev I (eye) running firmware 40.19.36
5 Motorola HD-DVRs all QIP 7232-2 running software release 1.9.1 platform build 25.39 (Oct. 22, 2012)
Specific config:
75/35 Fios connecting via ethernet from ONT. Set-top boxes connect to Fios router coax port via powered splitter.
*All SNR/dB mesasurements taken by the tech from the set-top boxes and router are well within spec.
Fios router provides DHCP addressing. Wireless N access points are configured for roaming with the same SSID and non-overlapping channels. Access points are not providing routing or IP adressing...all layer 3 and up services still provided by Fios router
Diagram:
ONT
|
Fios Router ---------Cable Splitter---------Set Top Boxes
|
Netgear Switch
|           |
WAP1    WAP2

WayfarerII wrote:
... DVR ... remote ... freezing ... TV ... whether ... locally recorded, pulled from another DVR ...
... tech ... unplugged my gigabit switch from the Fios router ... and ... everything started running perfectly ...
... config:
75/35 Fios ... via ethernet from ONT ... Set-top boxes connect to Fios router via powered splitter ...
ONT
|
| cat5
|
Fios Router ---------Cable Splitter---------Set Top Boxes
|
Netgear Switch
|           |
WAP1    WAP2
I am inclined to echo several of the "tns" comments, particularly with respect to your splitter. My layout is based on a standard 8-port splitter of the type usually supplied in a VZ install. In addition I do have a ChannelPlus device that functions as a powered splitter, but its use is limited to distribution of secondary TV signals to older analog TVs. My first point then is that this may be an offender as "tns" has suggested.
In addition, I'd describe your wiring as "non-standard" (red-colored items in the above diagram)  As you're no doubt aware, with 75/35 you don't really need Cat5e from the ONT (your original diagram). It seems the highest tiers do require it, but in "standard" installations this run is coax directly to an 8-port non-powered splitter (below diagram), then from that splitter via coax to all STBs and CableCards, other TVs, et.), and also to the Actiontec.   Subsequent feeds from the Actiontec to wired devices (including WAPs) are via Ethernet (typically Cat 5e).
In fact I don't immediately see how your STBs get additional services such as On Demand and IMG with the wiring shown in your diagram (perhaps someone can help me out here). In "standard" installs the Actiontec must be connected via coax to the ONT to provide such services to other network clients. I don't see that requirement being met here.
For starters I'd recommend that you change your service from WAN Ethernet to WAN coax. This can easily be accomplished over the telephone. Then I'd run coax directly from the ONT to the Actiontec as in my revised diagram below (blue-colored items). If your setup can manage with this arrangement, I think it will help greatly with the "freezing" issue.
ONT - - - - - - coax - - - - -
                                         |
Fios Router --- coax--- Standard 8-Port Splitter --- coax --- Set Top Boxes
|cat5
Netgear Switch
|cat5          |cat5
WAP1 WAP2
Subsequent Note: You provided additional info while I was composing a response, and I'd like to offer another comment. Structured wiring "panels" of the type usually available are pre-configured to provide data, phone and video. This usually means that one is in certain respects limited by the ideas of the panel designer. I have what can be called a structured wiring layout, but it really is composed of individual small custom networks for each service (automation, security, video, data, telco, etc.), configured so that all wiring terminates in "home run" fashion at a central panel (a few details here: http://forums.verizon.com/t5/Home-Networking/Cmon-Show-Us-Your-Network/m-p/481733#M765 ). This layout makes it easier to make adjustments (and there have been quite a few over the intervening years). I'm thinking that in your case you may have to abandon the powered splitter (presumably) built into the panel in order to avoid your present fix.
Subsequent Subsequent Note:   From your description it seems that you are using more than a single "whole house" DVR to supply programming to other devices. This is a bit puzzling to me because somewhere along the line I recall reading that only a single whole house DVR was allowed on the network. Can you elaborate a bit?

New FIOS router, VIsta Laptop Cannot Access Internet

I too have the new FIOS router with 75/35 speed. I have just been trying to install the router and have been successful in getting wifi connected on two devices (Win 7 laptop and Kindle), but I cannot get my Vista laptop to access the internet. It shows the wifi being connected but no internet connection.
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Anyone at Verizon who is paying attention would realize this problems is many years old with no solution. People are literally begging for help in dozens of online forums, to no avail (Google search usually provides me results faster than any tech support). I have the exact same issue. All my wireless devices connect to the internet through the Verizon MI424WR router with no problem. My Vista laptop connects just fine via Ethernet cable, but not the wireless. I can make a wireless connection to the router, and the router admin page shows it is, in fact, connected, but absolutely NO connection to internet is possible.
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All that the troubleshooting "guide" provides is the usual basic "plug in, turn off, turn on, reset" nonsense that might help only those who can't stop their VCR clock from blinking.
So please, Verizon, bump this up to a FAQ (because it is VERY frequently asked), and help us find a solution.

Does a wireless printer need to be on the TC network or can it remain on the FIOS router network

I have a verizon FIOS router with one wireless network...connected to it are 3 laptops, 2 HP wireless printers and numerous things like TV's, wii and Apple TV...when I set up a new TC and use it as my router for my Macbook Pro will I be able to print to the printers if I leave them on the FIOS network?..I of course will have the TC connected to the FIOS router via a ethernet cable. Its a pain to reset up all the numerous devices to a new network. Since the TC is connected to the FIOS router is it safe to assume something connect to the TC is also connected to the FIOS wireless network??

yes we got sidetracked into the extending thing..I don't want to do that I want to do what you mentioned latter..2 different networks I was planing on leaving my TV's, blueray, WII on the FIOS network but connect the laptops to the TC N network..and I'm now sure I'll have to set up the wireless printers on the TC network or the laptops wont see them..
So I will do as you mentioned in another post and:
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Connect an ethernet cable from one of the LAN <-> ports on the FIOS router to the WAN (circle of dots icon) port on the Time Capsule.
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Page 4 you want to select the Bridge Mode option
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Thansk in advance

Thanks for your help. Please correct me if Im wrong. After connecte the equipments the way you suggestI setup a static IP address (The public IP) in the WRT54GI enable DHCP in the WRT54G with a range from 10.10.0.100 to 10.10.0.200 (as an example) The gateway is the Public IP address right ? How do I route the 10.10.0.x addresses to the public IP address. Thansk again

How To Use Your Own Router with Out Loosing Verizon's FIOS Services

How to use your own router with Verizon’s FIOS Service
First, you need a basic understanding of how FIOS works but unfortunately there are two types of FIOS systems out there. All of the systems utilize a fiber optic cable to bring TV, phone and internet to your location over one optic cable. In addition these systems provide interactivity including widgets, remote DVR, movies on demand and so forth via an IP (Internet Protocol) signal. Your STB (Set Tip Box) requires both a video and IP signal. The IP signal is necessary for all of the aforementioned interactivity. The fiber cable terminates at the Optical Network Terminal or ONT for short. The ONT converts the optics into a digital signal that can be utilized by ones equipment. From the ONT your video, phone and internet are provided to the location. This is where things can differ as the internet signal can be provided via a coaxial (MoCA or Multimedia over Coax Alliance) or RJ45 Cat5 (Ethernet) cable. It is important to identify and understand the differences of these two setups. In my case I have my internet entering via Ethernet cable, which in my humble opinion makes things a heck of a lot easier.
How does one tell the difference? In most cases it’s rather simple; just look at the Verizon’s router WAN (Wide Area Network) Port. Does it have a RJ45 (Ethernet) or Coax (TV cable Cord) going to it? If the router’s WAN port doesn’t have a coaxial connector then one will need to convert the MoCA signal into a usable Ethernet signal that routers understand. The easiest way is to use Verizon’s router as a bridge. In this method the Verizon’s router simply converts the signal and passes it along to your own router. The challenge is to try to maintain the interactivity that FIOS TV provides. Because of this one needs to supply the IP routed signal back to the FIOS router. There are multiple methods for doing this and I would recommend investigates which one make the most sense.
In my particular case the IP signal was provided by Ethernet. Again there are various ways of installing one’s own router. The hardest is to utilize Verizon’s router as a bridge. This setup requires configuring Verizon’s router as a bridge and also creating a VLAN (Virtual Local Area Networks). In addition one needs to set up their own router so it will work with the various routing tables and networks. For me this is too complex for the average person and it can be difficult to trouble shoot if something goes wrong. Please consider that Verizon will not support utilizing third party routers.
The easier method is to request an Ethernet signal (if you don’t already have one) from their ONT. I would highly recommend getting your hands on a NIM or Network Interface Module. This device is used to convert Ethernet to Coaxial so it can be fed back to your STBs. These can be purchased online and Verizon technicians can be a valuable resource with these sorts of acquisition. At the very least they can point you to the right direction. Once you have a NIM the rest is rather simple.
Log into the current Verizon Router.
Located the router’s MAC address and copy it down.
Go to the port forwarding section and copy down the Applied Rules.
Example:
Network Computer/Device: 192.168.1.100:63145
Application & Ports Forward: Application UDP Any -> 6347
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Look at your current device list, typically found on the home screen. Copy down your STB MAC and IP address.
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IP-STB1
Connection Type: Ethernet
* IP Address: 192.168.1.100
IP Address Allocation: DHCP
*MAC Address:                07:73:fFe:ad:8b:3f
* Things you will need to write down
Go to the network section and look for the main Ethernet connection. Select this and then select more setting, typically found at the bottom. Release the current lease.
Remove the Verizon router
Install your router
Connect the NIM by plugging in an Ethernet from one of the routers LAN (Local Area Network) ports to your NIM. Then connect the coax cable, the same cable that was used by Verizon router.
Set you DHCP routing IP pool to accommodate Verizon’s STB IP’s (note their IP’s start at 192.168.1.100)
Go to DHCP section and reserve the STB IP’s by inserting the IP’s and MAC addresses. This shall ensure that nothing else utilizes the same IPs as the STBs thereby preventing IP address conflict.
Add the port forwards from Step 5 above.
Clone Verizon’s Mac Address utilizing the info from step 2
Finish setting up the router in typical fashion.
Unplug and re-plugin your STB’s and test functionality. It’s best to try using a widget or Movie on demand function.
Note: if the new router can net get an internet signal contact Verizon’s support and have them release the IP and reset the ONT.
EVERYTHING should be working at this point.

3 Go to the port forwarding section and copy down the Applied Rules.
Example:
Network Computer/Device: 192.168.1.100:63145
Application & Ports Forward: Application UDP Any -> 6347
Note: There may be up to three entries for each one of your Set Top Boxes.G
Your display obviously is not like mine as mine does not dosplay the port associated with the ip address
whatever, the STB's start at 192.168.1.100 and icement by 1 for each
the port addr's will be 63145 alo incrementing by 1
there is 1 entry for each in my pf list
however each ip addr also has a port entry starting at 35000 also incrementing by 1 for each ip addr
For some unknow reason these are duplicated e.g I appear to have 11 entries exaactly the same for each stb and as the fios services rules have no action switc there is nowhere to delete the extraneous garbage.
Why do you clone the mac addr??

2 subnets with one FIOS router

I am using the FIOS router for home and sometimes need to test certain situations for my work. I have set up a virtual lab that uses the 192.188.1.x subnet from the router. I have also set up a second virtual network that uses the 192.168.2.x subnet and have the two networks routed (virtually) between them. When it comes to accessing the internet, all of my .1 hosts, physical and virtual can connect with no problem, but none of my .2 hosts can do this. DNS resolution works, but actual outbound traffic is somehow being blocked. I set up a network object that contains all the IP addresses of my 192.168.2.x subnet and created a new input and output rule in Firewall > Advanced Filtering that allows all outbound and inbound traffic to/from the other subnet. It still doesn't work, but I think I'm close. I can't see anything else that would block this and the firewall logging doesn't really help either. Has anyone been able to successful do this? Just to clarify, I do not have and additional physical routers in the mix, all virtual using Windows routing and Hyper-V virtualization.
Any help is appreciated.
Thanks
Solved!
Go to Solution.

My home network is on 192.168.1.x (attached to the actiontec)
I have a secondary NAT router (Cisco Linksys) running in the standard internet configuration with it's WAN interface connected to the ActionTec (and getting a 192.168.1.x address) and the private LAN addressed as 192.168.2.x (it's running in NAT/Firewall mode so everything which passes thru it get's assigned the 192.168.1.x address of the WAN interface of the Linksys).
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PLEASE HELP! ETHERNET CABLE IS NOT CONNECTING PROPERLY WITH FIOS ROUTER

I recently purchased a time capsule to use in conjunction with my mac. When I am prompted to connect the ethernet cable from the lan port on my fios router to the wan port on the tc, the cable will not connect properly to the lan port on the tc. If I connect it from the lan on the fios router to the lan on the tc the green indicator lights up to indicate a connection but this does not help the wan port situation. I am able to locate the network I created from my mac but this tc network is not connected to the internet as indicated by the amber blinking light on the front of the tc. Also since creating this non working tc network, my fios signal is almost non existant! I am new to all of this so any help at all would be greatly appreciated!!!

Don't worry about the cable. For now.
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Test with the TC plugged in FIOS.. use in turn all the ports to see if it will work.
Do not change any setting but bridge the TC from default.. ie do not set extend wireless.. that will totally foul it up. Do not use join wireless, that will triple foul it up. Absolute default.. set TC to bridge... plug into the FIOS.. ethernet to any port that the light goes on.
Do a snapshot of the TC setup from airport utility and post.

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>It's amazing to me that talkting to 4 or 5 Verizon Tech's, they all say "This is new to me, I've never heard of this." Ugh...
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Probably can't answer all your questions - but.... I use a Linksys (wired and wireless) router as my primary entry point for FIOS. I use a Time Capsule and an Airport Express as a common wireless connection. So I have two visibile wireless networks and use them both depending on where I am in the house. Both the TC and AEx can be seen either wirelessly or wired from the entire network. Note - the Linksys provides all the DHCP - you set the apple routers as "bridge mode."

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I am trying to connect a Windows 7 / 64 bit to an Epson printer on my Mac. The printer is hooked into the Mac via USB; the Mac is networked to a Linksys wireless router with an ethernet cable, as is the Windows box. I installed the current Bonjour printer services software on the Windows machine, and separately installed the driver software for the Epson printer on the WIndows machine. Running the bonjour wizard, I get an alert saying 'I don't have sufficient access to my computer to connect to the selected printer'.
The printer has 'sharing' turned on from the Mac end; this works with a Powerbook via the wireless connection. Sharing is also turned on in the Windows printer control panel for this printer (under properties). The Mac is a G5 running 10.5.8. When I try to print a page from the Windows machine it gets hung in the print queue.
Any advice how to proceed would be appreciated!
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I am trying to connect a Windows 7 / 64 bit to an Epson printer on my Mac. The printer is hooked into the Mac via USB; the Mac is networked to a Linksys wireless router with an ethernet cable, as is the Windows box. I installed the current Bonjour printer services software on the Windows machine, and separately installed the driver software for the Epson printer on the WIndows machine. Running the bonjour wizard, I get an alert saying 'I don't have sufficient access to my computer to connect to the selected printer'.
The printer has 'sharing' turned on from the Mac end; this works with a Powerbook via the wireless connection. Sharing is also turned on in the Windows printer control panel for this printer (under properties). The Mac is a G5 running 10.5.8. When I try to print a page from the Windows machine it gets hung in the print queue.
Any advice how to proceed would be appreciated!
thx,

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My wife and i have an iPhone 5 6.1.2 firmware.. We both are having horrible wifi signals. We have done everything we can.. What update will fix this? I get full bars on my iPad 2 through my whole house.. Be standing right beside the router with iPhones and it cuts in and out.. Drops from 3 wifi bars to 1

I am having the same problem with brand new Ipad Mini at my house.
It connects to the WiFi fine - but will not pull an IP address in DHCP mode, or if I set all the IP info statically - it still will not get any network access.
This doesn't look like a WiFi issue, as it does connect and is seen by the WiFi Access Point. All the normal WiFi fix stuff doesn't help.
- Using a Dlink DAP-2553 which is less than 2 months old.
Other devices connect fine, including Ipad 2.
This same Mini worked fine at another house and also connected to a mobile hotspot fine....so seems to be some weird IP issue with maybe this Access Point or maybe the older Router that I have (older Netgear)?
I am actually a network engineer and still have not been able to find a solution. Both the Ipad Mini and the Dlink WAP have the latest firmware loaded.
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I have Verizon FiOS service for phone, internet and TV but I only have one TV hooked up for it for just basic cable service with no DVR and no need for widgets. Can I use an Airport Extreme as my router and not use the FiOs router?

I want to use an Airport Extreme as my router. I currently have a Verizon FiOS router. I have Verizon for phone, internet and TV. However, TV-wise, I just have a basic service for one TV with just a regular box. No HD, no DVR. Don't need access to a menu, widgets, on-demand. Can I eliminate the FiOS Router and just use the Airport Extreme and still have phone and internet?

I know that it will increase my wireless coverage in my house but will it increase the speeds?
Not sure what you are asking here. The AirPort Extreme is only going to be as fast as the Internet connection that it receives.....which is 75/75. It cannot take a 75/75 connection and make it go any faster.
If you locate the AirPort Extreme in an area where you need more wireless signal coverage, the AirPort Extreme would deliver 75/75 in that area. But, keep in mind that the AirPort Extreme must connect to the FIOS router using a permanent, wired Ethernet cable connection.
If you are asking if the AirPort Extreme can wirelessly connect to the FIOS modem router, and extend the FIOS wireless network, the AirPort Extreme would not be compatible with a FIOS product for that purpose.

How do i bridge my extreme with a Verizon FIOS router?

how do i bridge my extreme with a Verizon FIOS router?

Unfortunately, the AirPort Extreme Base Station (AEBS) cannot be configured as a wireless Ethernet bridge. Although it can "join" the Verizon's wireless network, doing so its Ethernet ports will NOT be enabled for wired clients.

FIOS Router With OpenDNS ... Is This Discouraged?

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