FIOS Skipping recordings

I recently upgraded to the new FIOS QUANTUM and everything was fine until the new fall TV season started. It’s missing and/or skipping some of the new recording. The new DVR is 6 recording at a time the max I am using is 3 maybe 4 on some days. But just on Monday with only two recording at a time it missed one.
Why is the DVR skipping rocordings for no apparent reason?

Common problem with new seasons. I think some shows get new codes. They don't match words they match against a series code.

Similar Messages

New to Fios: Schedules Recordings and DVR Capacity

I just gave up on RCN in lieu or Verizon Fios and thus far - can't stand the dvr.
1) The capacity is no where near what RCN's was. I had days worth of TV, movies, etc saved and never ran out of space. With Verizon, it's been less than a week and I`m already half full. I don't have a HD TV, but I`m wondering if my lack of space is caused by the recorder taping in HD. How do I check this setting to ensure that everything being recorded is standard definition?
2) The Verizon DVR is really bad at only keeping two episodes of a show, and only recording new/first run shows. Is there any setting to make this work better? I tried to set it to record first runs only of the show scrubs, on any channel (i wasnt sure what channel the new ones are run on) and in two days it taped 10 episodes...

The FiOS DVR has the same 160GB capacity as the RCN DVR.
SD channels are 0-499 and HD channels are 500+. All the SD local channels can be found under 50.
Recordings from HD channels consume 3-6x the capacity of SD channels.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.

FIOS Skipped my block?

Hello, I am new to the forums. I decided to join because I have a question about FIOS service. Let me start by saying I have Time Warner Cable as my Internet, phone, and TV provider. I should also say that they are TERRIBLE. They are unreliable and terribly and overpriced. I have been stuck with them for many years and I planned to switch to FIOS as soon as they moved to my neighborhood. You could imagine my excitement when I finally started seeing FIOS trucks and construction being done in my area! But as it turns out, they skipped a couple of blocks including mine and kept building down. Why were we skipped?! I have signed up to be notified of them about ANYTHING FIOS related in our area. I have waited forever and as my luck turns out, I waited just to get skipped. The rumor is they skipped our block because our telephone wires are in the back of our house. This seems to be true because everyone else who has it has their telephone wiring in the front of their home. It really sucks to see FIOS literally 3 houses down but be stuck with Time Warner. My question is, does anyone know if they always skip houses with wires in the back? Do they need some type of permission? An extra fee that I can pay? Do they ever plan on coming to this block? What I'm paying for time Warner's 30mbps is even more than the 75mps package with FIOS. I can no longer deal with these time Warner crooks. Does anyone have any info? Thank you in advance for any help.
Solved!
Go to Solution.

Sorry, none of us users here have any info.
Verizon keeps info on FiOS rollouts internal until they are ready to sell service.
Good Luck.
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Watch DVR recordings while not connected to FIOS?

I have a vacation home, and since I have 200 hours of recordings at my primary residence, I thought it would be nice to bring my DVR/Receiver with me and watch the recording there. Unfortunately, I do not have FIOS at my vacation home (not available).
Can this be done? I tried it once, and when I plugged in the unit, it seemed to keep searching for a connection, and would not just let me go to my recordings.
Anybody successfully do this?

Keyboards wrote:
Actually, there may be a way - not easy and not guaranteed.
You would have to have a UPS to run the box on that would keep it alive until you reached your vacation house. But then the questionof hoe long a network outage the box would tolerate before requiring authorization.
Just a crazy idea, but you never know, it might just work.
Hmmmmm, clever. That has my wheels turning. I do have 115V power supply in my truck, and I have a long enough coaxial cable to run from the house to my truck, and "boot up" the unit in my truck. If I then disconnect the cable and leave it plugged in for the trip, it might stay "live" for the trip.
But once I get to my other house, I don't see any way of switching to the local power supply without interruption. I wonder if it could be unplugged for say 30 seconds, and not have to go through the whole reboot process if I get it plugged in quick enough.
Worth a try. Thanks for the idea!
This is really ashame FIOS is set up like this. Both of my old Direct TV and Dish Network receivers would both allow me to watch recordings even if it wasn't plugged into the service.

Recordings skip parts

I have just recorded sound from line in and in the resulting recording, every few seconds the sound skips a fraction of a second.
I have also noticed that the timer was going back and forth every once in a while when recording.
The "Sound Recorder" from Windows Vista is working fine on my computer.
What can I do?
(I have reposted this after both posts I made yesterday were deleted for no obvious reason. If it violated any guidelines, please inform me, thanks.)

Hi dlink,
I replied to a post earlier today you may want to read, but I strongly suggest disabling the Aero interface in Windows Vista while recording, if you have it enabled. It is an alarming CPU thief, and directly interferes with Soundbooth, and most other audio applications.
I'd also recommend find out if the manufacturer of your audio device offers ASIO drivers for it. If so, install those and setup Soundbooth to use that driver instead. Since it's a more direct route to the hardware, it's less susceptible to interference from Windows. The default driver is a DirectX front-end for devices that do not have their own ASIO driver, and therefore has to deal with the Windows overhead and priority scheduling that leads to problems.
Thanks,
Durin

Pros and Cons of Verizon FiOS TV vs Comcast

I recently (two weeks ago) switched from Comcast to Verizon FiOS TV in the Portland, OR area and I have mixed feelings about it. There are several things that are better, but also many that are worse than Comcast.
I'll get the bad things out of the way... and maybe I'm wrong about a few of them:
CONS
-- My most expensive Mitsubishi TV that has worked fine on everthing via HDMI for the past 6 months (Comcast Motorola HD DVR, PS3, Wii, Wireless Media Extender) will not work via HDMI with the Verizon Motorola STB. Green screen of death. I don't have any optical audio cables, so I'm currently running with component cables and regular audio (which sucks). This is horrible.
-- Changing channels sometimes doesn't work. This happens when I'm flipping through channels using the Channel +/- buttons. I'll hit + and the on screen display will say it has changed channels, but the previous channel's video and audio are still on the screen. I have to change to the next channel and back again to get it to synch up. This happens a lot.
-- The DVR skip buttons are nearly worthless to the impatient (read: me). If you hit the skip button too fast, it either doesn't skip at all or causes the video to go blank. On my other TV which is working via HDMI, this makes it have a green screen of death and I have to turn the TV off and back on. This is a big deal for me. I'm used to hitting the skip button quickly a set number of times to skip past known lenghts of commercial breaks. I simply can't do that with Verizon. I have to hit the skip, wait a couple of seconds, hit the skip again, wait a couple of seconds, hit the skip again, oops... it didn't skip... I must not have waited long enough, hit skip again. THIS IS INFURIATING.
-- If I have rewound back into a certain channel's buffer, as far as I can tell there is no way to immediately return to live TV. Comcast's remote had a LIVE button that would skip to the end of the buffer without clearing it. The only way I've figured out to do it is change channels then come back to the original channel, but this sometimes clears the buffer so that isn't acceptable.
-- I can't adjust the end time of an already recording program. This comes up frequently, especially with sporting events and programs that have been delayed because of sporting events preceding them. I'll sit down in the middle of a show and start playing the recording from the beginning but notice the basketball game before it is still finishing. I want to extend the end time of the recording so I can start watching it immediately from the end of the basketball game and not have to worry about whether it will be in the buffer or not.
-- If I have two succesive shows set to record, there are several seconds dropped between the two shows in the recordings. Comcast would miss one maybe two seconds... Verizon misses almost 10. Why does this matter? Well, sometimes shows run a little long and with Comcast I would be guaranteed to see the end of that program on the beginning of the next recording. Not so with Verizon. For example, The Daily Show and The Colbert Report. Frequently the "moment of zen" at the end of The Daily Show is a few seconds after the end time of the show. I could always see it at the beginning of the Colbert Report recording with Comcast. Now it is completely gone on the Verizon recordings. South Park always runs several seconds long, but now I miss the end of every episode because it's not at the beginning of the Reno 911 recording. THIS IS REALLY INFURIATING.
-- Whether or not a show is New is not easily discernable from the guide. The "New" icon needs to be one of the ones that show up in the guide listing, not just the info screen. Having to hit the Info button to tell if a show is new or not really annoys me.
-- The DVR does not offer to automatically extend the end time for live events as Comcast's did. I have to go through several annoying steps to extend the end time.
PROS
-- I can record sporting events as a series, which Comcast didn't let me do. This is great! I no longer have to go through the guide and manually record English Premier League, Champions League or MLS games. I just set up series recordings. This, I REALLY like.
-- The channel selection is way better (more HD, more music, more sports)
-- I don't have to buy the entire latin language channel package just to get Gol TV which has english audio too. THANK YOU!
-- The series recordings do a much better job with cable shows that repeat a gazillion times a week than Comcast's did. I couldn't even set many cable shows to be series recordings on Comcast or it would fill up my DVR. THIS IS EXCELLENT.
-- Changing what series are being recorded or their priority doesn't cause all the shows you removed from the recording schedule to magically appear back in the schedule to be recorded like Comcast's DVR does. THIS ROCKS.
So, there are several things I like a lot better than Comcast but there are also many things I hate about Verizon so far. Coupled with the fact that my FiOS router just stopped working last night (blinking red light) requiring a new router to be sent meaning I'll have no internet all weekend (I'm at work right now), the fact that they still haven't buried the fiber and the fact that the installer lied to me about the green screen of death on my Mitsubishi, I'm seriously second guessing my decision to switch.

Yeah that's exactly why HBO says no HD On Demand, even though it makes zero sense since it's no different than watching a regular HD broadcast. I don't find it too big of a deal though considering all of the HD HBO channels Fios has combined with HBO airing everything a million times a week. Plus, if it keeps HBO from putting those annoying logos and banners like the other premium channels (Starz, Showtime, etc.) then I'm fine with it. If I'm paying extra money for a channel, it shouldn't have those in my opinion. HBO and Fios will have to add more HD On Demand for free relatively soon in order to stay competitive. It should be an easy thing for them to do.
The SD picture is better with a 7216 DVR than the 6416 DVRs. I also switched from Comcast and the SD picture with my 7216 is very noticeably better than Comcast's boxes, so I'd try playing around with your settings or switching to a 7216 box if you don't have one. Almost everybody I've talked to thinks their SD picture is better than comcast's. Mine, although not as clear as HD obviously, isn't pixelated or blurry at all. Even G4, a channel owned by Comcast, is greatly improved over Comcast's signal. G4 on Comcast was almost unwatchable it was so pixelated. Since Fios is fiber, they don't hav e to compress and degrade the signal as much as Comcast does .

FIOS TV/DVR beginner questions

I'm a long time Dish subscriber that is considering switching after 10 years to FIOS TV, but after looking around at other forums, reading the scant info that I can find on the various Verizon sites, and reading the Motorola 7200 DVR manual - I still have a bunch of questions that I'm hoping some of you could answer so that myself and others can make an informed decision. I've got the FIOS internet and am very happy with the 20/5 service - its solid as a rock and fast as greased lightning.
Signal My Dish HD is quite compressed, and prone to lots of pixelation, yellow screens, and audio drops - and also free of charge you get a loud pop whenever the channel changes from SD to HD signal, along with the unavoidable volume differences between stereo and Dolby 5.1 audio when the signal goes HD to SD. I'm aware that most reviews indicate that the FIOS HD picture quality is hard to beat, but I'm wondering about the various audio and video problems and whether to expect a couple of dozen instances per hour show like I tolerage now on Dish? A great picture most of the time can still be ruined by a bunch of audio drops or 5 seconds of yellow screen every half hour. Does internet computer usage deteriorate the FIOS TV signal if you have a couple of computer users on-line while viewing or recording TV?
Content Dish has a 100 HD channels, FIOS in my area (Portland) has around 100 HD channels, with over 90% overlap. Dish has NBAtv, Fox Sports HD, CBC-college, and ESPNWS while FIOS has Big 10, ESPNU, and more of the movie channels in HD. The big difference seems to be VOD, but I can't find any comprehensive info on it. The Verizon website boasts of 11,000 monthly titles (8500 free), but you have to have some sort of user password to see the VOD choices on-line. I don't get the "monthly" thing either, seems like it would just be a growing VOD library that accumulates more titles, but the monthly thing makes it sound like some stuff disappears from VOD over time. Does the free VOD includes the recent movies, etc. or is all that stuff Pay per View and the free stuff is all kickboxing and fishing shows? Does anyone have a way for a non-FIOS TV subscriber to get a look at the list? The Verizon site just shows you a couple of titles and doesn't say whether they are free or PPV so it is hard to figure out whether VOD is something that I would use or not.
DVR's I currently have a 60 hour HD triple tuner ( 2 SAT, one OTA) Dish DVR (722) that I think is considered one of the better ones available. Besides the large hard drive, the unit also has a USB port that you can hang another 500G external hard drive off of after a $35 activation fee. I understand that FIOS is not allowed to do the same thing with their DVR's because of the copyright issues with the content being carried over wires instead of beamed from a satellite, although some things I read indicated that it still may be something they enable at some point. The other big difference is that the Dish DVR has all the outputs "hot" at the same time - meaning you can drive a bunch of TV's, SD and HD, simultaneously. I drive one SD signal 300 feet and a second HD signal 100 feet. I know the Motorola units that FIOS leases can only output one port at a time.
I read through the manual for the HD DVR (Motorola 7200) but Verizon lists the same manual for the "Home Media" DVR (Motorola 7216) so I can't tell what the real differences are between the DVR offerings.
In order to watch recorded or live shows on more than one TV - do you have to have a box (STB) per TV, whether using the Home Media DVR or the regular HD DVR?
Is the VOD content only available via the Home Media DVR, not the regular DVR? Is the only other main difference between DVRs the remote DVR functionality (internet programming)? I know there are some other multi-media things, pictures and music, but I'm focusing on TV. I don't get how FIOS can call the Home Media DVR "multi-room" if you still need a STB for other TV's, isn't that the same whether using a regular DVR or the Home Media DVR? Does anyone have a link to the actual 7216 manual?
How easy is it to change the output port? Is it a quick software change? My thinking is that if I hooked up a TV to HDMI, another to component, and maybe one to SD - how clunky is it to switch the output so that someone could watch TV1,2 or 3 (one at a time, of course). I'm also assuming that the audio ports will all work simultaneously so that one could send the video to HDMI, for example, and the audio to a receiver. So I think its only the video that is limited to a single output.
Does either DVR have an Over the Air digital antenna input?
Is the remote control RF or IR? Does it have the all important 30 second Forward skip button and 10 second Back skip button?
How long is the guide, a week, 2 weeks, etc?
I couldn't find much in either the manuals or the verizon website about the Interactive Media Guide. Is the VOD included in search functions? Are there TIVO like "season passes" and the ability to find and record new episodes of a show, etc.?
Are there any good reviews of the DVRs, the Interactive Media Guide, or something with more detail than Verizon's sketchy descriptions or the lousy 7200 manual?
I realize a lot of my DVR questions could be answered by proper documentation on the 7216 and the Interactive Media guide, so if someone has a link to detailed info on these items, it would be much appreciated.
Thanks for any help you can provide. I've spent a lot of time and effort getting my Dish system all figured out and the way I like it, but the quality issues and cost have me exploring options.

Does FIOS internet usage affect FIOS TV signal quality? (I have 20/5 service). Negative. The FiOS signal itself is only affected by physical damage and or equipment failure on our network equipment. Now if you you are talking inside of your house signal(there is a difference). VOD on FiOS is a strictly data service and is very bandwidth intensive due to the large size of the file itself. That is why we recommend you only watch one HDVOD at a time as the MOCA network in your house can't really handle two running at the same time with 100% QoS. So if I understand you correctly, VOD could be affected by heavy home network useage (or simultaneous VOD requests) but DVR recordings or live TVnot, or just less likely? That is correct. VOD services can be affected by heavy home data network useage. The live TV and subsequent recordings made of the liveTV to a DVR will not be affected by heavy home network useage.
Are there any futher plans for external hard drives and/or the HD DVR's to talk with each other? My manager has informed we are actively researching a solution to this problem. When or if anything will come of the research has yet to be seen.
How hard is it to switch outputs on the DVR (I'm assuming it is a software menu change)? Could it be programmed into a learning remote (keystroke macro) so that you hit one button for TV1, another for TV2, etc.? Last time i checked this was IMG 1.3. At that time all of the outputs were consistently on. There is no switching the output like there is switching a tuner on a TiVO. When i tested this in my video lab i hooked up a QIP6416 via HDMI and Component. Each output would show the same channel on either input ont the TV. Each output will only display whatever channel you have the STB currently tuned to. If this is not what you mean feel free to correct me. That is what I mean, my current config is one DVR hooked to SD TV1 via cable, HD TV2 via HDMI, and HD TV3 via component - and all three get signal simultaneously. I was told by a FIOS tech that only one output is "hot" at a time on the FIOS DVR. I understand that you can't watch channel X on TV1 and channel Y on TV2 simultaneously, but I'm wondering if you can watch channel X on TV1,2, etc. I went and tested on our QIP6416 model and unfortunatly you cannot only one output is 'hot" at this stage of IMG releases. From the looks of it the outputs are in a heirarchy hdmi ->component->s-video->composite->RF.
Can the IR remotes be programmed to run just DVR1 or just DVR2 if you put two in the same room (i.e. different code set for remote 1 and remote 2)? I note about 4 different remotes shown on the FIOS website, does the HD DVR have RF capability or will only IR remotes work with it? No the FiOS remotes are pre-programmed to work on every single FiOS STB. You could take your FiOS remote to another FiOS user's home and control their STB. Makes for some interesting fun. But it is all IR, right? The DVR's won't accept an RF remote signal? It is all IR.
Can channels be locked out on the guide so you don't see them, both adult and ones that you just aren't interested in? If you can lock them out of the guide, does that mean they won't show up in searches as well? There is currently no way to remove channels from the normal guide. We used to support this feature with our old guide produced by microsoft but the feature was left out of IMG. We have given the option for customers to setup multiple channel lists in guide format under the favorites option. You can set the guide button to pull up the first of those lists instead of the guide itself. You can lock the channels out but the titles will still be readable by anyone looking.
The "Welcome kit" PDF talks about being able to resolve timer conflicts for series, but I assume you can also assign priority to one time events and/or access a general recording schedule where you can manually resolve conflicts as well. Is that correct? Does the recording automatically pad sporting events with extra time on the end or do you have to set that up manually with each sporting event? Yes our recording schedule does will recognize recording conflicts. There will be a marker on the program in the guide informing you of a recording problem. There is also a section in the menu of the dvr that will show you the entire recording schedule with any conflicts. Yes you can set priority to whatever you want. No we do not pad for sporting events. That is something you will have do manually. Unfortunatly i do not see this changing anytime soon as it appears to be a limitation of our current guide data producer.
No OTA tuner in any FIOS DVR, correct? Correct.
The VOD descriptions say movies are "rented for 24 hours", but on the VOD list it shows a lot of older movies for free on top of the TV series,sporting events, etc.. Are these all just previews or is there a good inventory of free movies? In all honesty the free VOD movie selections are pretty limited and most of them are independent flicks or trailers. As soon as our HD on demand library is at an acceptable volume i believe we will be working in improving this aspect of VOD. The subscription based movie packages is where it is at though. The movie packages have pretty sizeable libraries that you get access to for free with the packages. Personally, i am partial to the Showtime on demand library(lots of good series). Please keep in mind though that our VOD library will change very frequently. VOD content is provided to us by the network that wishes to put it up. They can also will us to take it down as well.
I'll probably think of a few more, but that's it for now.
TheSanchez
Verizon Telecom
Verizon Content Management Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

A mini review of FiOS TV and their new QIP-7232 DVR

FiOS TV picture quality is stunning. No compression artifacts at all from what I can tell.
The 7232 is pretty good but not excellent. I have the 7232 and a Tivo HD XL. IMHO the Tivo is considerably better but I see lots of room for improvement with the 7232.
Pros and Cons of the 7232.
Remote
Nice and responsive. Like that I can turn the TV on and off. Doesn't allow for channel changing just input changing. Not a massive issue but a shame as we need another remote.
It's probably difficult to update, but I find the remote a bit too complicated and the buttons poorly positioned. Shame more buttons don't light up to help find buttons when the room is dark.
Guide
I may have missed it but it would be great if it remembered your favorite settings. I see the favorite button but IMO the guide button should take you there directly.
Guide Titles
Almost excellent but unfortunately titles are cropped when they go beyond 30 or so characters. They should allow wrapping to a second line to allow 60 or so characters.
Extended Guide Titles
I'm noticing some weird information on some shows. English soccer is particularly bad. For example, today's showing of Arsenal versus Blackburn has a title of The Gunners (Arsenal) rallied for a 2-2 draw with West Ham on March 19. So the title describes Arsenal's previous result. Quite confusing.
Speed
Seems speedy enough. I was ready for some lagging but overall impressed.
Storage
Fine but IMHO not adequate for a whole house DVR recording in HD. Look forward to seeing the external hard drive capability.
Bugs
I'm seeing some issues viewing at the end of recordings. Seems that fast forward and next don't work at the end of the recording. A bit annoying. Hopefully a fix can be made.
No "wishlist".
Not a deal breaker but would be nice to see in a software upgrade. Both the Tivo and DirecTV boxes have this feature and I find it very useful as I forget to check back in every few weeks for new shows.
No jump to mark/end.
I hear this is coming with 1.9. That is great. Look forward to seeing it. I like the idea of pushing and holding the "next" button to skip to the end.
Again the PQ is stunning. I'm blown away with it. I got used to DirecTV compressing some channels and it is great to see true uncompressed images. I love it. Very happy customer overall. If Verizon can continue to improve their DVR they are onto a major winner.
Not sure if this is the right place to ask but I'd be happy to beta test anything.

Re: your comment about the Guide button. You can easily set the Guide button to display your choice of Favorites. Here is a link to a thread (from two years ago, but still accurate) that has a link to a document I wrote that will tell you how to set it up:
http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Exploiting-FiOS-TV-Favorites/td-p/9935
Hope the above helps. And I think we will all be excited when we get the 1.9 level of the IMG, will have lots of new stuff.
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.8, Build 02.54
Keller, TX 76248

Frustrated - Multiple issues with Fios TV/DVR - need advice on dealing with tech support

I have been a Verizon Fios customer since Feb. 20th (all of two and a half weeks). I signed up for my bundle on-line around 11am on the 20th, and had a technician out for install within a few hours on the SAME day. I thought that was impressive - and I was looking forward to having a more reliable and fast internet connection than I had been experiencing with Brighthouse.
The technician who installed was very friendly, and although he had some issues (apparently, there was a Verizon box in this house before us, but someone ripped it off the wall, so they had to run new wire all the way out to the street) the install went pretty quickly and smoothly.
The first few days went along without a problem, and the internet was great. Some of the functionality of the DVR was less than I'd hoped for, but some of the other features were great. I had a glitch trying to set up my online account, but I used the online chat feature to work with tech support and she was able to correct the issue. We noticed a couple times in the evenings that the TV would pixelate - but it only happened a few times and was very brief.
On Sunday the 26th, our real issues started. The live TV started freezing, then having a liquid-like pixelation problem, sometimes no sound. We tried to watch a recorded show from our DVR list and received error messages stating that we didn't have DVR. We called Verizon tech support and a very rude person reset the box several times and apparently even reinitialized the box and the result was that the box wouldn't even turn on anymore. He said that he'd have a new box shipped out to us and that it would arrive by Tuesday or Wednesday. My husband got on the phone at that point and suggested to him that since we were brand new customers (less than a week) and that since we had service installed on the very same day that we ordered it online, that certainly they could have someone bring us a new box on Monday morning. The technician told us that he would transfer us to the billing department because we could probably just cancel the service. We were both dumbfounded. Especially considering that he had been rude from the minute he took our call, and while we were obviously frustrated, we were never rude. We were eventually transferred to someone in billing who said she had never heard of such a thing and that she could not help us unless we wanted to cancel. While this was going on, I had unplugged the box again, let it sit for several minutes, then plugged it back in - and the tv worked. And the DVR worked. We assumed that maybe something the tech support guy did had worked after all. Well, it worked until the next morning. We had error messages saying we had no DVR. A reboot of the box worked again. After work, in the evening, it turned out that scheduled shows didn't record. So, we called tech support again and asked for our new box. We were told we'd have it by Thursday.
New box arrived Thursday and we set it up that evening. Went through trying to get all of our recordings set up again and finally sat down to watch tv. I switched to Showtime (which we are subscribed to in our package) and received an error that the channel was not available, press B to troubleshoot or call tech support with this code. Pressed B, went through the steps and the channel came back. Then, proceeded on to HBO, also part of our subscription - and we received the same error. We pressed B and this time going through the steps did NOT correct - so we called tech support. After working with the girl for over an hour, she finally determined that we needed to be switched to billing to have them remove our HBO package and then put it back on and that should correct the problem. So, while we were waiting for billing to come on the line, we started flipping channels again. Now, channels that had previously worked were now showing the error that the channel was unavailable - even non HD, non premium channels. When the billing girl got on the phone, she said there was really nothing she could do with that being the case and that downgrading our package and re-upgrading it would do nothing - that we needed technical support. She got us on the line with a different tech support person who said that we were obviously having signal related issues and that we needed a tech to come out to look at the wiring. He scheduled an appointment for us for Friday. That call took over 2 hours.
On Friday, the tech came out and spent time checking all of the wires coming in to the house - he said we had multiple splitters on lines that didn't need splitters and that this was likely causing a signal disruption and was probably the cause of the failure on both boxes. He removed some of the splitters and apparently streamlined some of the wiring. We still had the original box and the new box. He hooked up each box and they both worked - all of our premium channels worked, DVR was good, etc. We boxed up the old box to send back, kept the new box and had tv that worked just fine for a few hours... then we started having the channel not available issues again. And, now - we were also getting messages saying that we weren't subscribed to a channel - and this would range from HBO all the way to a non HD standard tv channel. A reboot will work and restore function - for a while. However - scheduled shows aren't recording - or record for 7 seconds and stop. Or record for a while, then have a 20 minute gap in the middle where it's frozen, etc. This has been going on since a few hours after the technician left Friday evening. And, I have to say - when the tech left Friday - everhything seemed fine. He had tested the signal strength - seemed completely thorough and was very nice. I don't think he could have known, at that time, that the problem wasn't fixed.
We have not called back to tech support yet. We're busy with our work and our lives and we're also frustrated. I know it will take another several hours and don't have much faith that there is any resolution. It seems to me that we probably need the whole house completely rewired - brand new - start over. I'm thinking there's a bad wire in there somewhere.
This morning with my coffee before work, I tried to watch a tv show in my DVR list that apparently didn't record properly - no surprise (it froze and skipped over half the show). So, I went to On Demand and found the show. (Without Bay News 9, I'm kind of lost with morning coffee, so I need a show of some kind) It started to play and was going along just fine, till I received a CableCARD (tm) Pairing Information is not available message. I tried the auto fix in the menu, rebooted, etc. It worked for a few minutes, then stopped again. At one point, I got an error saying the set top box lost video due to a network connection failure. Great, does that mean my internet is going bad too?? While looking around in the menu function, I clicked on the self diagnostics feature. It filled in all the information, as I'd seen it do before - except when it got to the package description. This time, instead of Ultimate HD, HBO, VOD, etc., etc (like I'd seen before). it told me that my package is: Arabic, Armenian, ART (Arabic), Extreme HD, HBO, Prime & Ultimate HD, Prime HD, RA, RAI (Italian), etc., etc. Huh??? Really???
So, I'm not sure now what the deal is - would a signal issue cause my subscription package to change? Do I get on the phone with someone at tech support for another few hours? Are they going to send yet another box? Are they going to come re-wire the whole house? Is it worth it? This is really ridiculous. Do I cancel and go back to Brighthouse with my tail between my legs? At least with them, I knew that my internet connection would be wicked slow at certain times of the day, but at least I knew it was coming and could expect it - and I could at least count on my tv and dvr recording my shows.
When I logged into verizon to vent on this forum, my account said that it was unable to access my DVR. When I clicked on manage my DVR, it just says Bad Gateway. Not a great start to our relationship, Verizon.
I really need some advice. Should I stay or should I go? And, if I stay - what is the best way for me to explain this to tech support so they will do the right thing and fix this? And, what is "this" anyway? Bad box, bad wiring?
Any help would be greatly appreciated.

Replied to private message with all information including name, address, phone number and account number. Thank you.

Multi-room DVR Issues: Unable to locate hub, interrupted recording, skipping during playback

Hi Guys,
I was wonderng if you could help me. I have been a FIOS customer for many years and have a multi-room HD DVR and 2 HD set-top boxes. I have always had some problems during playback on some recordings where the picture and sound will skip, but over the last several months some new problems have appeared. Frequently during playback of recorded shows the recording will stop playing and I will get a message on the screen "unable to locate hub". I then have to power off the STB, reboot and when I go to the dvr option I have to refresh the devices before connecting to the dvr again. If this happens while a show is recording then the recording stops and then restarts causing the show to be split into 2 recordings. Sometimes I get a message "You have reached maximum playback on DVR". This really frustrating and I would like these issues resolved. I have the older HD dvr, 1 new hd set-top box, and 1 old hd stb. The playback issues happen on both hd stbs. We don't usually watch shows on the dvr itself so I am not sure how it performs during playback. 1 other note that might help troubleshooting is that I can't seem to display the IMG in full screen on the dvr.
Thanks in advance for your help,
Sincerely,
Randy R.

uncorrdinated wrote:
Hi Guys,
..I. Sometimes I get a message "You have reached maximum playback on DVR". This really frustrating and I would like these issues resolved. I have the older HD dvr, 1 new hd set-top box, and 1 old hd stb. The playback issues happen on both hd stbs. We don't usually watch shows on the dvr itself so I am not sure how it performs during playback. ..
Thanks in advance for your help,
Sincerely,
Randy R.
You can only do 1 playback at a time UNLESS you are playing back from the DVR/HUB. If you want to do 2 simultaneous play backs, one of them must be from the DVR. I ran into this same message when my wife would watch a recorded program in one room and I would try to watch a recorded program in another room. Fixed it by moving the DVR to one of the rooms where the conflict occured most often. As for the "unable to locate hub" message. This was a very common problem about a year ago, which was fixed with a software update. You need to check what version software is on all your boxes.

Missing Features (why I won't yet recommend FiOS TV)

Hi all,
I wanted to post here in hopes that Verizon hears my complaints and does something about it. I don't know if there is a bug / feature reporting tool they have publicly available, so I'm using this forum.
Overall, we love everything about Verizon. Great service and support, great internet speeds and up-time, super sharp TV picture, responsive modern UI! Love it.
I would recommend everything to my friends and family except the TV service, and this is because the DVR is missing some basic functionality. Here are the things I want to see fixed added before I'm willing to recommend Verizon TV to others (DirectTVs DVR is better in this regard, but unfortunately we can't get a signal at our new place)
Missing features:
1) Extend an active recording
-- This is a deal breaker if you are a sports fan. Once a recording has started, there is no way to extend it. I've seen post saying "just subscribe to the series with a custom end time", and "just record the show after it". These are lame work arounds. This is pretty basic functionality. A better work around would be for Verizon to allow me to set a custom stop time when I start a single recording. Why isn't this an option??? It's clearly able to handle setting a custom end time when setting up series recordings, how is this different?
2) Can not pause an on-demand show
-- I can not see paying for any on-demand shows without this functionality. Have you ever watched a movie straight through without needing to pause the DVD? With TV shows, if you watch it live they show enough commercials to fit in a quick bathroom break or make popcorn, whatever. With on-demand, there are less commercials (this is good), and that makes it harder to take a quick break... Further, if you have kids... you NEED a way to pause to, um, deal with the kids on occasion. I can understand wanting to disable FFwd (to disable skipping commercials), or Rwnd (to disable someone trying to play a pay movie multiple times), but Pause??? come on... Add the ability to pause, and it may be enough for me to cancel my Netflix subscription, and give my money to the Verizon on-demand service instead...
I'd love to hear from a Verizon employee on at least #1. This is my number one complaint. I'm a sports fan and this is killing me... Is there an ETA on fixing this? Some where better for me to voice my concern? Like I said, #1 really prevents me from recommending Verizon TV to anyone. I love everything else, so missing this one this is a real shame.

Rosa wrote:
I also will not recommend Fios TV. The channel/program guide is useless as well as paying for outdated movies on the movie package. I will list the problems and hopefully Verizon will review and possibly correct or update these issues.
BIOS TV
1. Program/Channel Information Guide
       Not Informative - No year or actor listing with very limited program story information.
       Incorrect Program Listing - Guide has listing of a program or movie and when you select the program to watch it has a
       different program/movie on the channel. Cyberspace TV?
2. Movies included and provided basic subscription
       Limited
3. Optional Purchase Packages: HBO/Cinemax, The Movie Package
    99% Outdated movies (from the last century and beyond).
    Very limited movie selection for ON Demand, no new movies added/scheduled for long periods of time and again
    movies are old and outdated.
If Verizon ever decides to update FIOS TV to meet public standards in the very near future then I will renew my contract otherwise I can not see spending my money on inadequate subscriptions. My Fios bundled was installed in May 2009.
Thank you.
Rosa
1. This is upcomming. When looking at the guide it gives a basic description, but if you hit info it gives a more detailed description. actors and dates are something in the works.   As for the wrong show, this may or may not be a Verizon issue. Sometimes Verizon's guide is just wrong. But more often than not, it is a problem with the channel not verizon. If the channel said they would have show "a" on and that is what verizon put on their guide, then the channel had a change or problem with the show at the last minute, it would not have been communicated to Verizon so they were expecting to show "a" but ended up broadcasting show "b". I live in an area where fios tv is not available yet and I have Direct TV. Same thing happens there. We notice it especially on cartoon network ourselves, I record pokemon for my nephew and about half the time they will have "the adventures of flapjack" instead. Its not a problem with Directv's guide, its a problem with cartoon network in my case. This is not to say that the problem you are seeing is not a verizon issue in some cases. but in a lot of cases, its a problem with the channel itself and there is nothing verizon can do in those instances
2. There are several movie channels included in the base packages. I.E. AMC, TCM, Bravo, etc.   Things like showtime, IFC, Encore and such will always be extra.
3. Content on the movie packages is in no way controled by Verizon. This complaint needs to be sent to those channels themselves. Verizon has no say in the content on the channels.
Message Edited by spacedebrismark on 06-24-2009 10:50 AM
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Error exists between keyboard and chair.

New to FIOS with several video issues

I switched to FIOS from Comcast four days ago and now have several intermittent video and guide issues I never experienced with Comcast. I've read many posts about the new firmware (1.7) which is rolling out this month, and was hoping to get some clarification on whether these issues are addressed with the update. Sorry if I am re-hashing issues already discussed, but I just want to be sure I'm dealing with the same problems as everyone else. The 2 STBs I have are the 7216 and the 7100. Both are connected via HDMI and both are v. 1.6.2.
Issues on both STBs
- Video and audio drops out for a second on HD channels, just a black screen. This occurs sometimes when switching to another channel, and usually does not recover unless I switch to another channel then back to it.
- When switching channels, the channel does not change, even though info bar does change and shows the desired channel (if I switch back and forth between channels it will eventually switch correctly. This issue can occur using the Channel up-down button, the "Last" button, or using the number keypad.) Also, the opposite sometimes occurs - the channel changes, but the info bar takes several seconds to catch up.
DVR (7216) only issues
- Pixelation when trying to rewind live video (video remains live but corruption occurs llike it is trying to rewind) . Going to another channel and then back usually makes normal rewinding possible.
- Signal drops when playing a recorded program (no audio and snow for a second or two). However, it is not the recording itself since it does not occur in the same place if you rewind the recording and play it again. This is almost the same kind of drop mentioned above, but there is snow instead of a blank screen.
I'm debating on going back to Comcast. I love the FIOS features, the extra HD channels, and the deal I got with Verizon, but it is all useless without stable performance.
Any feedback is greatly appreciated. -Mike

MikeC wrote:
Update: Switched from hdmi to component cables and this seems to have corrected the video and audio drops both on live TV and DVR playback. No noticable difference in picture quality. Still sometimes get a very short skip, especially the audio right after changing channels, but nothing significant and no more than what I experienced with Comcast (probably would not have even noticed if I didn't experience the bigger problem).
Still experiencing the same intermittent bugs when changing channels. The 7216 STB doesn't always change channels, although the info bar reflects the switch. The 7100 is the opposite - channel changes but info bar has long delay. Also on the 7216, still have issues backing up live video. It appears that the buffer becomes corrupt now and then. Could just be a bad drive which may be causing the channel changing issue as well. Resetting the STBs and router had no effect.
I should be getting 1.7 update soon and will see if this corrects any of these issues. I will also switch back to HDMI after the update and will post my findings
Most of what you described are supposed to be fixed with 1.7. And as you saw most of it was fixed by switching to the component cables. Those items that are fixed by this are the ones that are being focused on with the 1.7
However, the problem with the info bar not changing in a timely manner. This will likely not be fixed. Those that already have 1.7 still have this issue. Also I've noticed lately that both my DTV DVR and my TIVO are both starting to do the same thing as my 6416 Verizon. (I have DTV with Tivo at another location). All three DVR's on two different companies are doing the same delay of 3-5 seconds when changing channels before the info bar changes. I watch the boards here and dont see any solutions and both DTV and TIVO said it is just a delay in the software on the DVR and that there is nothing they can do about it. It sounded like a cop out but since it is happening with 3 differnt manufactures and on two different companies, I'm not sure where to put the blame on this one.
the short skip that you see when changing channels is normal. usually this is when the resolution of the program changes especially when going from SD to HD. I've seen this on every digital system I've ever used. Dont think this is anything to be conserned about.
The problem with the box not changing channels. This is another story all together. This is one to be worried about and work on correcting. Does it only happen when using the remote? what if you use the channel up and down on the box itself? will it do the same with the other remote from the other box? Have you tried calling TS and had them reset the box yet?
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Error exists between keyboard and chair.

Verizon fios mobile app not working on iphone, works ok on ipad

The verizon app on the iphnoe gets message about need to connect to FIOS wifi, but I al already connected to the wifi. No problem with my ipad...
I called verizon and they said the problem is with apple, because it works ok in the ipad...

Just check the reviews on the Google Play store. Tons of people reporting probelms with the update to Android 5.0
Tye Bandy February 11, 2015
Remote doesn't work No longer has remote feature after Lollipop update to Galaxy S5
Mike de Gouveia February 8, 2015
Not compatible with Android L This was an OK app before I updated my S5 to lollipop. It was a bit glitchy with scheduling recordings and scrolling through TV listings before, but now it is just terrible and does not even allow me to use the app as a remote control and is always crashing. I'm keeping the app because I'm hopeful that they will resolve the compatibility issues because it is pretty convenient having an app running off the WiFi to control the DVR. I will submit a new review once they do.
Robert DeNuto February 9, 2015
"restore to factory settings and try again." I contacted FiOS support because after updating my S5 to Lollipop, the app would no longer recognize that I was connected to my FiOS router. As a result, I couldn't change the channels on my FiOS set top box or watch FiOS programs on my phone
Juston Ling
Please fix the Lollipop S5 issue The remote portion is the only reason to have this app, and since it had been rendered useless ever since Lollipop was pushed - I have to rate 1 star. Once fixed I will gladly update
Len S. February 12, 2015
Remote don't work on App

FiOS HD-DVR crashing since adding external eSATA drive

After the recent firmware update, I added an 2TB external eSATA drive to my FiOS DVR. I'd really been looking forward to this because our DVR had been perpetually 90+% full. After a couple of reboots, the drive was recognized and showed as a second DVR at 0% full in the DVR Status menu. Just to make sure everything worked, I scheduled a bunch of recordings to make sure it was utilizing the new drive.
A few days later, we found that the DVR had erased several of our recordings because it was out of space. Checking the DVR status again, the new drive had disappeared.
After a couple of reboots, it appeared in the status menu again, and the DVR started recording to the external drive. But a few days later, my wife couldn't find the recordings. Turns out it had disappeared again.
This pattern has repeated itself several times over the last couple of weeks. On two occasions, the DVR has completely frozen while we were in the middle of watching something, necessitating a complete reboot in order to watch TV, and interrupting any recording that was going on in the background. Each time, at least 2 reboots has been required before the eSATA drive appears.
Needless to say, this whole thing is a disaster. I spent a ton of money and the result is poorer service quality. What can I do to fix this?

After a few minutes searching I found the link of recommended drives.
http://www22.verizon.com/ResidentialHelp/FiOSTV/Other+Hardware/eSATA/129841.htm
Here's a snipet from that page...
Which Verizon FiOS TV DVRs are compatible with eSATA devices?
The following FiOS TV DVRs are compatible with eSATA devices:
Motorola QIP 7216
Motorola QIP 7232
Cisco CHS 435 HDC
Which eSATA external storage devices can I use with my FiOS DVR?
Verizon recommends the eSATA hard drives below for use with FiOS DVR. Customers choosing to install other drive types will assume the risk of compatibility with FiOS DVR and Verizon will not assist with compatibility or performance issues should they arise.
Western Digital – WDBACS5000EBK-NEVZ – 500GB
Western Digital – WDBACS0010HBK-NEVZ – 1TB
Western Digital Retail – WDBABT0010HBK-NESN – 1TB
I'm not sure why this happened...'Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.'
I'm assuming that the above drives were the only one tested at the time. We users can add to this list if we want. Anyone game?

Export DVR Recordings/Increase DVR HD Size

I'm thinking of upgrading from my current 2 channel DVR to FiOS quantum TV with the 6 channel tuner. My biggest issue is that my twin 3 year olds have several movies recorded on the 2 channel DVR (most of the space is taken up by their stuff) and if I upgrade to the quantum DVR I will lose the recordings.
I was told by Verizon when I was ordering quantum that there was a way to export the recordings from the old DVR on to an external drive and import them to the new quantum DVR.
2 points.
1) Is it even at all possible to transfer these recordings to the new DVR?
2) I just got my Verizon recommended WD external esata drive. I went through the onscreen instructions for getting my external drive to work with the DVR. All it did was reboot and then go back to the TV. However, when I unplugged the esata cable and plugged it back in, a box piped up on my screen that said something to the effect of, "An unidentified external drive was detected. If you would like to use this drive then all of your current recordings will be removed. Press yes to continue." Something along those lines.
So the second question is, if I were to tell it to move forward with using the new external drive, is it going to move those recordings over to the new external drive and I will still be able to watch them?
And 3) if the recordings do in fact move over to the new external drive, is it possible to move them on to the new quantum DVR?

efast54 wrote:
I did a live chat this morning with tech support and this is what they told me:
To export the recordings:
1. Press Menu on the Verizon Remote.
2. Scroll to DVR, press the right arrow button.
3. Scroll down to Configure & Upgrade, press OK.
4. Scroll down to Export Series to Cloud, press OK.
5. After success message, press OK.
6. Press Exit
Once after you receive the new box you can import the recordings by performing the below steps:
On the new DVR, have the customer delete any schedules located in the Series Manager folder and the View Schedule sections of the DVR Menu in IMG.
Once those folders are empty, have the customer locate a series in the Guide that was previously scheduled on the Old DVR and choose Record Series w/ Options.
Modify Series settings if the customer desires.
At this point the customer should then be prompted to Import from Cloud.
If the import fails on a replacement DVR:
You can re-attempt import 24 hours after new DVR activation. (This will allow time for the new STB to be sent from iVAPP to IMG so an association can be made for the new STB to the existing circuit.)
If import still fails, then the only option is to manually re-create the series recording settings.
I'm going to go home tonight and give it a try and see what happens.
You were given BAD information, the person you were talking with is 100% incorrect. You CANNOT export the recordings, the ONLY thing you can export to the cloud are the dvr program SETTINGS (record series settings) NOT the actual recorded shows themselves.
There is NO way to transfer the recordings to a new DVR via the cloud, nor can you just plug in the external drive to a new box. The external drive is "married" to the box, the dvr goes bad or you get rid of it there is no way to recover the recordings on the external drive. If you upgrade the DVR you will lose all recorded shows.

FIOS Skipping recordings

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