Fios tripple play outage in 19119

Seems there has been an outage since early Saturday, more than 24 hrs already.
Any idea how widespread this is or what the ETA for a fix is

My FIOS service is down - all 3 - Phone, Internet, TV, and I never lost power here in Southern Westchester. I spent 3 hours on the phone with Verizon today just to set up an appointment for a service call - un-bleeping-believable. Was further disappointed this evening to find that I could not watch any recorded DVR shows - since I had been told to try re-booting my STB earlier - now of course it cannot be "validated". Am using Optimum WiFi to post this - I had not canceled Optimum yet. May re-consider the switch to Verizon, but I am just past 30 days since installation. Very unhappy with Verizon.

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Unable to Recommend FIOS Triple-Play Bundles

One month ago, I ordered the FIOS Triple-Play Best Bundle. It was installed last week, on May 17th. No problems. My next door neighbor arrived home from work, noticed the FIOS van, and said that he has been wanting to order FIOS for some time, and was told many times that it is not available in our area, I live in Rockland County, NY, and I know that FIOS has been available here, for about two years (I watched them run the fiber on the poles and underground throughout our town, back then). I registered my neighbor in the FIOS Referral Program, however I really want to show him the FIOS Triple-Play Order screen (webpage) with the Good, Better, and Best plans displayed, for the NY area. When I was researching the FIOS options online, before ordering my bundle, this well layed-out screen, and its ability to describe and show the prices of those three bundles and the various add-on packaqes and equipment, convinced me to order FIOS, replacing CV TV, VZ DSL, and VZ Message Unit phone plan.
My neighbor is not a current Verizon customer, and cannot display the FIOS bundles from the VZ qualification/availability webpage, only the Phone / HSI / DirectTV bundles appear. I think this is why he has thought that FIOS was not available here, for so long. When I try to get to the FIOS Triple-Play Bundles webpage now that I'm a FIOS customer, either signed-in to MyVerizon, or not, I'm locked out with an error message to call the VZ Business Office. I think Verizon is really shooting themselves in the foot, by not allowing my neighbor to access the FIOS Bundles webpages, nor allowing me to access those webpages to show them to my neighbor, or print screen shots to show him. Anyone know a way around these restrictions?

Anyone should be able to get to this website on verizon.com
http://www22.verizon.com/residential/bundles/bundlesoverview/

Tips for FIOS Triple Play installation

I'm thinking of upgrading my Verizon DSL service to the FIOS Triple Play bundle, but have concerns about any surprises I might encounter during initial installation, especially additional charges I might incur on top of the supposedly "free" installation.
Here's a description of my current situation:
I'm assuming that my house is FIOS-ready, since Verizon has been aggressively marketing the service in my area for a couple of years now, and I know several people who have had fairly uneventful installs.
Two coax lines run from the satellite dish into the attic (unfortunately the least accessible part of the attic) and are routed separately to each room with a TV.
No CAT5/6 currently running to any room in my house.
I currently have DISH TV with essentially the same set-up I'd be getting with FIOS -- HD DVR with full HD service to one TV, and SD to a second TV. STB is connected to primary TV; second TV has coax and a wireless connection to the STB.
I have Verizon DSL with a wireless router providing network connectivity to all of the computers in my home.
Seems like this should be a fairly straightforward installation, but given this configuration to work with, are there any "gotchas" that I can expect to encounter during installation?

Ok, well here's the skinny.
Double check that you qualify, I am sure you do if they are aggressively marketing like that.
verizon.com/fios
Verizon FiOS installers normally tie directly into existing Coax runs unless they are of poor quality and need to be replaced, they will run FiOS upto 3 rooms as part of the installation, and then additional coax runs or rooms will cost extra, double check with customer service.
Cat 5/6 not needed unless you have a special application that requires a direct connect vs a Wireless connection. All FiOS routers are wifi capable (ones being installed today) so the installer will be looking to wire the router close to the network terminal (ONT) and then distribute wireless out to the rest of the house.
They will likely mimic the current dish set up, and everything else looks pretty straight forward.
the only thing you want to be aware of is the location of the router, the installers will likely put this in your basement or garage, which may be different than where you have the DSL modem today, so locations that get wireless today, may be further away from the garage/basement than your current DSL modem locale today.
That may impact your wireless performance but other than that, you should be good

FIOS Triple Play bundle

On Friday I had them install FIOS triple play bundle. I had a problem with internet because I didn't have an Ethernet connection, however, that's fixed. My question is I received an email saying that within 30 days I need to respond to get the bundle discount and it said they needed my order number and zip code. I entered that info and it came back and said that it was invalid. I tried to enter my verizon user name and password and it said that it was not correct. Is it true that if I don't respond by 30 days they will start charging me more. Anyone that got the triple play...did you have to activate it to get the discount.
Thanks
Cheryl

Yes you must agree to the bundle within 30 days. You may have the wrong order number. There are times when the order number may get changed. Call the fiber solutions phone number and get it taken care of. They should be able to give you the correct order number. If you have any paper work there could be more then one number. If you can log into My Account on Verizon.com and bring up order history you may find it there faster then calling.
FiOS
888-553-1555
Customer Service - Monday-Friday 8:00am - 6:00pm
Technical Support 24/7
Message Edited by prisaz on 05-03-2009 07:22 PM

Verizon FIOs Triple Play Scam

I posted last month when we first signed up for FIOs on how shady they were and finally we got the bill that confirmed our suspicion. Instead of the $79.99 tiple play deal, we were charged $99.99. This is after I called two times and they promised me they corrected this. I knew they were lying. As mentioned in my first message, we had trouble signing up online so we called them, and they tookt he oppotunity to cancel the $79.99 deal and charge $99.99. I called them several times over hours trying to get it fixed and they promised me they would. I wish I had never switched to Verizon, I swear every one of their sales person is a scammer.

First off, Denton has other internet provider(s) in different areas. I know for a fact that Charter is one of them.
If your son lives at a place that has a contract with Fios, then yes, he only has one choice. Frankly, Charter sucks, and so does Time Warner. Not sure why you would NOT want it.
Second, pretty sure 25/25 is $50/month which blows away anything a cable company can offer in the area. Also, just because YOUR Time Warner bill is $70 does not mean you get the same speeds/channels as he would.
Third, if he had ordered online with a TV package the installation/activation fee would've been waived. They do that for everyone also.
Also....props to teaching your son how to handle the big bad phone company bully on his own!

Help w sign up 4 new service....I would like tripple play for 2yr free activation

When I press activate or coupon..it shows deal for 1 yr w a $300. savings and cant go any further
I need help signing up for new service. I would like the free install for the bundle residential triple play for 2 yrs (without contract) for a $600. total savings. also a free wireless router., and home phone w unlimited calling features etc. plse help me book this job.

This is a peer-to-peer support forum. If you want to get a message to Verizon, you should contact them directly via one of the options on their Contact Us page.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Fios Triple Play phone charges

Hello!
I noticed on my latest bill from Verizon, I am being charged .75 for "direct dialed calls". I have had this triple play for a long time now and this is the first time ever that I was charged for calls. Does this sound like a mistake on my bill, or is it possible to be charged for phone calls when you have the triple play? I made these calls within my own state, and I previously have made calls within my state without being charged extra.
Solved!
Go to Solution.

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

2nd day with fios triple play ultimate hd, caller id does not work on the sd boxes

caller id works on the hd tv. but does not on the sd boxes. both sd boxes have been activated.

Hi maggie183,
I'm sorry you are having trouble with your TV Caller ID. Have you gone through each of the boxes and made sure that the caller ID is set enabled? You would do this by pressing menu on the FiOS remote, go down to 'Settings' , from there go to 'Caller ID' and 'Check Availability'. If this has been done, what you can try to do is to power cycle your set-top boxes in one of two ways. You can pull out the power cord for 30 seconds and plug it back in or if the power cord is hard to get to, hit menu on the FiOS remote, go to 'Customer Support', then 'In-Home Agent' and finally 'Reboot Set-Top Box'. If you still are having trouble, one last thing you can try to do is to unplug your FiOS Internet router for 20 seconds and plug it back in.
If these tips do not work, please PM me and I will take a closer look into your issue.
--James
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Service Interruptions with FiOS triple play - we are down 8 days out of 21 since install!

Triple play install is just NOT working reliably. We have been down 8 times (days) in the 21 days since install. We have had a tech out twice to check the physical set up. The first tech said it was a paper wprk prpblem on Verizon end. 10 days later 2nd tech said install is fine but he changed out the outside box just to eliinate it as a possibilty. Tech 2 said the problem will be at the Verizon office end that they need to clear out the errors on the card but they wont wnat to do that becuae they will temporariky knock out service to 30 plus other houses on the same card. He gave me his boss' cell # to call for help. Have called him twice to leave messages and no response. I have been on chat with India twice over this using AT&T 3G on the Ipad BTW - hey Verizon areyou going to pay my AT&T bill? I am sure not going to pay my Verizon bill untill this is resolved! India tech support has twice assured me that they have fixed the problem permanently by sending commands to reset - it works but only temporarily. So what, i have to chat with India via AT&T evertime i want to watch TV or go on the internet via Verizon, seriously? And yes i know the weather hS been bad but our powerlines are underground we have not lost power at any time during this period Nd the power outlet to which the system is connected has been checked and is good.
We need some Answers here people. Who has had a similar situation And how did you resolve it.

From the second description -- this sounds like they diagnosed it as a bad PON card in the central office. No "resetting" of boxes on your end is going to fix this if that's the case. While it would be true that Vz might not want to replace this card during the day, a normal maintenance window overnight would typically resolve this in a day or two.
Sounds like you need to open another tech support call and/or contact the cell phone number the tech gave you to get this resolved.
While what you're experiencing is rare, it would definitely explain the experience you've been having.

NYC Apartment FIOS Triple Play Install

I'm in a NYC apartment building. Do you think the field tech that comes out to do the install will be OK with the following?
Currently, I have a coax cable that comes from the hallway, through my wall next to the front door, into my apartment. But to bring the fiber in, I'd like a new hole drilled maybe 6 inches or so away from the coax so that it comes through into a closet I have right near the door. This way, I can have the fiber feed to the ONT that I'd like mounted on the inside of the closet wall. My phone line also comes in through the floor in this closet.
I have no electrical outlet in my closet. But there is one just outside the wall where I want the ONT mounted.
I was thinking of putting a power strip in my closet and having the tech drill a hole through the wall where my outlet is. I also want the Actiontec router to remain in the closet since it is pretty big and I will be using my own router on my desk next to that wall.
So the hole through the closet wall needs to be big enough to fit:
- a power cord (and 3-prong plug) from the power strip
- ethernet cable which will go to my router
- coax cable which will need to connect to my existing coax that goes to my cable boxes
The power strip in the closet can then be used to plug in the ONT and the Actiontec.
Will the field tech be able to do this? Or am I screwed?
Thanks.

Frameless wrote:
... My building is set up ... such that the ONT's are required to be installed in each apartment [emphasis added] ... I have structured wiring where my phone, internet and TV all terminate at a ... panel ... distribution ... (COAX, Cat5, Phone) all begin at the panel ... when the Fiber cable is brought into the apartment, can it be run to the ... panel ... The ONT can be placed within the panel and power can be supplied ... will the installer be able to hide the Fiber cable ... [?]
If the ONT must be installed within your apartment, then necessarily the fiber cable must also terminate within your apartment (at the ONT, of course). It is therefore up to the VZ tech to make the install conform to requirements. If there is space at your structured wiring panel, the ONT will go there.
Whether the install can meet your cosmetic requirements regarding concealed wiring is impossible to answer a priori. Depends on your layout and the route that the fiber must follow to get to your flat. My experience with VZ install techs is quite positive. They made a real effort in my case to meet my requirements (electrical and cosmetic). There are photos of my install elsewhere on this forum.

Verizon Fios triple play

verizon services ifis the wors company you would use, I am on the phone for 2hours,one just tell me yo do what you wants to do, she can not fix my problem so basically I can go with other company if I want that is how verizon costumer treat you, the second customer service said hold please I am here waiting for 40 minute hearing music, is ridiculous, I will never recomment.

Perhaps if you explained your problem, someone here could offer you advice.

Cannot make international calls

I just got FIOS tripple play package with unlimited international calling plan but when i try to make a call to Pakistan, message says that calls to that area are blocked.
Called Verizon tech support and they say that there is nothing wrong with my phone line and there is no block.
But I cannot make the phone call
Can someone suggest/help with the solution

I would call again, or open a chat request. Make sure you have a couple examples of numbers that you can not call, and ask them to open a long distance repair ticket. as long as you have no blocks on your account and you have a long distance plan with them, then they should be able to open a repair ticket. make sure you call and get the EXACT wording of the message that you get when you call pakistan so that you can give it to them.

How I was able to get a Wireless-N FIOS Router

Short story:
1. Order upgrade from current 5/25 to 35/35 Internet speeds
2. Request Wireless N Router to replace existing Wireless G router
3. Schedule date for installer to come & install N router (for me this is 29 Nov 2011.)
Long story:
I decided to switch my cellphone service from Sprint to Verizon, partially becuase there is a $10/mo discount for bundling cell service with my current FIOS Triple-Play service. During this discussion the VZ rep suggested I could update my FIOS Internet from 5/25 to 35/35, get a bunch of additional HDTV channels, and switch my landline to what amounts to VOIP (VZ calles it Digital Voice) at a net increase in cost of about $13.50/mo. (It is actually $20/mo more but switching to VOIP eliminates $6.50 in Federal tax.) This would get further reduced by $10.00/mo when I added the cellphone service.
In addition, if I signed up for a 2-year contract VZ would send me a $300 prepaid ZVisa card nexts Feb. This sounded like a reasonably good deal to me so after a few discussions I decided to do it.
While talking to the VZ rep I asked about the Wireless N router. He said my current G router woudl work with the new service. I said I knew this but wanted the N model instead. He said I could get this from a local VZ Fios store. So I said OK, I'll call the store and find out if they have them in stock. The rep was disappointed I didn't place the order then, but I wanted to be sure I could actually get the N router.
I used Google to find a VZ store near me. I called the number; it never answered. So I tried another store a bit farther away. The person there said he had to look up my account to check what equipment I had. So I gave him all my info. After a while he said he was unable to look up my account and that I should call yet another store.
I called that one and the person there said routers can only be ordered directly from Verizon, and that I shoudl call VZ Customer Service.
I called FIOS Customer Service instead (800-837-4966) and talked to a rep who took me through the whole FIOS upgrade process described above. I asked abotu the N router and he said he'd have to check on how those are obtained. I explained to him the story abotu beiung unable to get one at a store, so he put me on hold and finally came back saying a tech would come to my home and install it.
So he scheduled the 35/35 upgrade, additional HD channels, and the phone switch for the early morning of the 29th, and the tech to come and install the new router between 7:30 and 10:30. Here's hoping it all goes ok.

This should get you started. I can point you to many places, but
http://en.wikipedia.org/wiki/Verizon_FiOS
Pasive Optical Network. Most customers really don't need to know all the nuts and bolts.
http://en.wikipedia.org/wiki/BPON
GOOD LINK Anti-Phish. I never viewed this list. Cool.
http://www.dslreports.com/faq/16637
Optical Network Terminal (ONT) is a type of NID used with fiber-to-the-premises applications.
Various models used.I had one of the first ONT 610X, I now have 612. I also believe they use Motorola ONTs?
http://en.wikipedia.org/wiki/Optical_Network_Terminal#Optical_network_terminals

Fios Quantum VS Fios Wireless

I'm planning to switch to Fios double play (50/50 internet) and i have quesiton choosing the modem. I'm planning to use my own wireless modem (have powerful AC netgear router) . With this in mind, will i be good with Fios wireless router?
Fios quantum gateway, the only difference between this 2 is the wirless speed (dual band) Is this is correct ? Is there are any other benefit to with quantum gateway for my either internet or tv services?

DigitalIP wrote:
And yeah, FIOS is accessed via a modem built into the router
That's incorrect. The MI424-WR and the G1100 are MOCA (ethernet over coax) capable routers. They are not a modem/router. Just because it connects to coax, does not make it a modem. People forget that the original ethernet implementation ran over coax and did not use modems.

File Transfer speeds in Fios Home network...

What should the normal speed (mb per second) on transferring files between two hard wire computers on a home network...
I'm averaging around 1mb per second and that doesn't seem right...
I have a normal Fios triple play setup/ all desktops connecting w/cat5 and laptops are wireless..and whatever router verizon sends with the package.
Any info on what transfer speeds would be great...
Thanks

I know there have been speed issues with Windows Vista and TCP receive window scaling. Remote differential compresion in Windows Vista should also not be installed or enable. If you have Vista be sure you have SP1 and have optimized the connections. There have also been many issues with XP to Vista. I would look at the Operating systems, and doubt very stronly that the switch in the router supplied with FIOS would have anything to do with it. Look for information on files transfers with Vista, if you are running it. I am, and love Vista but had similar issues before tweeking it.

Fios tripple play outage in 19119

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