FIOS update

When did FIOS do their update?
I wondering if that is what caused me to lose the audio on my VCR when recording with my TV turned off unless I unplug my HDMI cable from my STB and my HDTV.

Depends on where you live. But everything was completed by mid December.
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Black flashing every 10 min Handshake issues

I have had FiOS less than a week. I used to have cable. The picture is much better the internet seems faster, the other stuff looks cool. HOWEVER I have handshake issues and no one knows what I am talking about. Cable was much better when it comes to customer service and I may change back just for that. I get 2 flashes every 10 min or so. I know what it is I'm looking for a fix. I have a Pioneer AV A Sony TV and this Verizon box. I read that a HDMI switch from the AV to the TV may fix it. The poster said he does not know why it worked but it did. The Tec at Pioneer said it was the signal from the box was week and a booster would do it.
Has anyone found a fix?
DP

DEPOLLACK wrote:
What is SD? I will try it. thanks
SD stands for standard definition.
HDMI is the best picture quality. Component cables to me are sub par.
The others are correct when saying an HDMI cable should go directly to the tv if you can do it. Handshake issues arent that rare though. Some people with certain brand tv's have more issues then others with a different brand.
I know before fios updated to 1.9 there were many, many hand shake issues. That to me said it was a software issue that they seemed to have fixed.
I would still try changing the settings for SD to off like I said, but would defiently put the hdmi directly to the tv.
Run the hdmi to the tv and run the coax or optical sound cable to the surround sound receiver.

G'zOne email issue

I own a Casio G'zOne and all of a sudden I'm unable to access my verizon email account. Even if I try to using the internet to access verizon.net. The error message says "unable to connect to server", or in the case of verizon.net, it tells me to download Fios update, which I did, but made no change. Any suggestions?

monkeyron,
I am sorry to hear that you are having trouble with accessing your email. We definitely want you to have access to all options available. Are you having trouble accessing other internet applications. Have you tried removing your email account and then readding? Please fill us in and we will make sure we figure this out together.
Thank you,
TonyG_VZW
Follow us on Twitter @VZWSupport

IPhone "FIOS remote" app update caused 'Invalid User Credential'

Hey there,
I recently updated my "FIOS remote" app on my iPhone and started getting 'Invalid User Credential' when checking my DVR in the app or the TV listings, also wasnt able to submit feedback.
TheAbout screen says I'm using "Verizon FIOS mobile remote version 3.1.56 build number 16"
I called Verizon support who helped me.
The fix: Open a browser and go to www.verizon.com/fiostv/web and logon.
Feedback in the app still doesn't work so I thought I'd post this here for others. By the way, I think a 100 character limit is too small for feedback.
Kevin

LawrenceH wrote:
I have been trying to get the FiOS Remote app to work, but it keeps giving me problems with the sign on. I don't think my sign on is the issue.
My signon works for ...
1. My FiOS app - in which I can pull my account information
2. the Verizon mobile website - in which I can login and see all my information
Within the My FiOS app when I try to manage my DVR, it launches the FiOS remote app. This app won't let me sign in. I constantly get the "Sign In Error" User ID or Password is invalid. Please try again."
I know this error is erroneous because of my ability to login everywhere else.
Please advise on what I can do next.
Hi, I know that app requires that you are connected to the wifi in your home and not on the iphone's 3g. If you have verified that you are on the Actiontec WiFI (not a second router's wifi) and that your login is correct at all those sites, then you might need to email the dev from the apple store. It gives you a link to email them there.

FiOS Quantum Update and I still have DVR issues after three weeks!!!

Verizon,
I have not been able to set up a NEW SERIES on my Quantum DVR for three weeks and I am getting tired of it.
I went through all the troubleshooting with a tech on the phone, and had two techs come to my house. It is not my equipment, it is a BUG in the latest and greatest update, and I cannot revert back to the previous version! I am tired of paying extra money for a service I cannot use. Nobody has communicated with me in over a week. This is ridiculous and your customer service is really upsetting me. I am very disappointed in a new service that is now not working due to a poorly executed automatic update. At least let us choose to do updates. I usually wait a few weeks to make sure other people do not have any problems. Well, a bit buggy and as I have said, I am tired of it.
GET IT FIXED, OR GIVE ME BACK MY OTHER EQUIPMENT THAT WORKED FINE. TIME TO DOWNGRADE, TO GET THE SERVICE I AM PAYING FOR.
I will continue pointing people toward DirecTV until this is resolved. I am telling anyone who will listen about the poorly executed update and the poor customer service.
Thanks...

sboychuck wrote:
Good morning TNS_2,
I get the fact that you have been on these forums for some time and helped some people out. You are not going to be able to help me, or all the other people affected by this latest and greatest update. {please keep it relevant}
While I do appreciate you replying, I was not looking for any reply from any peers, just to let Verizon know that all of us who got the update and had it go very bad on our new DVR's are tired of it.
I have gone through troubleshooting on the phone and had FiOS techs to my house. The techs all know about it and are as frustrated about it as we are. This is a known issue that is irritating more and more people every day. I am not going to describe my issue further, as there is nothing you or any other peers can do. It is all up to Verizon to fix what they broke!
So, if you are offended by me speaking my mind, I appologize. We all know that Verizon keeps an eye on forums to see what social media is saying about them. They will be able to keep an eye on Google searches as I am launching a website about my recent Verizon experience with their new Quantum service. I will use plenty of keywords to ensure it is found in a search.
Your stuff may be working great at this time. There are several others who are having problems. We all know that only a handful of people ever post on forums. After doing a search on the Quantum DRV update problem, it is obvious Verizon has some issues that is affecting their customers. We (peers) can all agree on that.
You say you dont want replies from peers, just Verizon, but Verizon doesnt read these posts at all like you think they do. These are simply peer to peer forums. Only the mods who run the forums are here and esculate issues to support if the issue qualifies.
Verizon does have a long list of bugs since the latest update that they dropped the ball on and we can only hope they are working on it and will push out a fix very soon. They did release the update without properly testing it first. There's not much we can do except wait and I'm hoping since its taking some time to roll a new update out they are doing it right this time and are not only fixing the issues, but testing them before just rolling it out. I highly doubt the top guys in Verizon do google searches looking for issues we are having when they already know about them. The only thing that would possibly send them a message on if one is frustrated is leaving them all together.

A Few Quick Tips For Those Who Are New To Fios Quantum and the New Quantum Update

Most of those who have quantum received the new update early this morning (8/12/14)
There are a lot of people that are new to fios who never had anything prior to quantum so I thought I'd make this post to help.
Those who had the older boxes prior to quantum should already know about all of this.
The new update now reflects what the older stb/dr's have and have had for awhile now. There are now more menu settings you will want to go through.
The ad banner guide at the bottom can be disabled. Go to menu > Notifications > Guide Banner > set to disable
The banner will still be there, but will show Verizon rather then ads.
The home screen can be turned off. There is an option to turn it off within the home screen or you can go to menu > Notifications > Promotions > set to disable
The led on the boxes have been changed. If you want to change it go to menu > System > Media Server Settings > LED Brightness.
The Auto Power Off option is set to 4 hours by default. If you don't want the box to turn off automatically you will want to disable this. Menu > System > Media Server Settings > Auto Power Off > set to none
There is now the option to change the guides banners times outs. Menu > Settings > System > Television > Info Bar Time Out (also Channel Bar Timeout)
Some on other forums mentioned the video formats have been changed so its a good idea to check the option out to see if it reflects what you want. Menu > Settings > Audio & Video > Video Settings > Video Format
The aspect # button now works so any SD channels that are boxed can now be stretched using the # button.
I'm happy to see this option back.
Solved!
Go to Solution.

Thanks for the info regarding the latest update. I like some of the new/improved options, however I am highly disappointed that the update discontinued the reminder option. I would think that setting a program reminder is a highly used feature and many will be unhappy now that it is gone. I know I surely am!

Fios Tv can no longer be called "STUNNING" after img 1.60 update!

SD picture quality is now very, very soft (almost out of focus). All video settings on both my HD-DVRs and both televisions have been verified and set correctly. This new "update" that Verizon has sent has now taken the "WOW" factor out of Fios. This is also the experience of other subscribers as evidenced by their posts on other forums such as "dslreports.com". I am still within my 90 trial period and am seriously considering cancelling my service. Had this issue been existent at time of installation I would have told the technicians to take it all back out. My DirecTv picture quality was noticeably better. I realize this is primarily an SD PQ issue but there are quite a few Fios channels I watch that are not available in HD. I'm sure if "PC Magazine" (referenced in all Fios ads) were to have seen this, they would never have called it "STUNNING".

The video drivers for Motorola boxes are available with different output and quality parameters. The top quality setting requires more memory and memory bandwidth. The lower quality settings make more memory and more memory bandwidth available for the software, but at the expense of picture quality. It has something to do with compression of decoded video data within the CPU; the highest quality setting might use 24-bit color whereas the lower quality setting might be "effective" 18-bit or 20-bit color after compression.
It sounds like Verizon adjusted those driver parameters to provide more memory and memory bandwidth (and therefore performance) for IMG 1.6, at the expense of picture quality on the 6000 models. If the 7000 is not affected, then that would suggest to me that the 7000 has more memory, i.e. enough memory to support IMG 1.6 with the higher quality output mode.
I do know that FiOS picture quality from the TivoHD is now significantly better than the 6416 DVR, whereas the differences pre-1.6 were much more subtle.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.

FIOS NYC FIOS 1 Update and others ?? October 2009 Update

Any one know about if FIOS1 will have a channel in NYC ? Im tiold the end of the year , anyone have an update ?
I hear FIOS Digital Voice will launch in NY on Sept 30 .
Awaiting also news on MSG HD and MSG + HD and whether or not it will be on FIOS and will be a factor of me going back to Verizon or staying with Time Warner Cable as I await their Mobile services for NY in 2010 .
Already have VOIP with TWC, 4 NY RSN HD, NY 1, NY 1 (Staten Island Programming) and Staten Island Local Programming . Missing is mobile

It has definitely nothing to do with the card. As I said, I had successfully imported all photos from the camera in mid October, added locations, watched a diashow and published an album of that event on MobileMe.
One thing I remember: Two weeks ago I had the MacBook at a friend's place, importing a couple of photos just for a diashow. After the show I closed the MacBook (very likely) without quiting iPhoto and put it back into the bag. Maybe the library got corrupted at this point? Maybe iPhoto was still writing data during the shutdown, or something.
For documentaion sake: I have deleted the corrupted album in Photo yesterday. Emptying the trashbin afterwards made iPhoto (and eventually the entire OS) freezing again, so I had to manually kill and restart iPhoto. After restarting iPhoto the trashbin contained a couple of placeholders and photos of the corrupted album. Emptying the trashbin worked fine the second time.
How can I check the entire library for data integrity?
Why on earth is the entire OS freezing for minutes when Finder is trying to read a corrupted image file? There should be presented an error message to the user immediately.

FiOS TV just gets worse with every update.

First you take away Channel Reminder. The primary reasons I chose FiOS TV. I don't want to record GD every program I want the set top box to go to the program I want to watch without me remembering.
The "New & Better" boxes. Drops images, skips or pauses all the time on its own Terrible pixelation more frequently on more channels.
The "New" channel guide is VERY POORLY laid out and the colors and font make it very difficult to read. Once again your "updates" are a step backwards and another reason the leave FiOS when my "commitemnt" runs out. GOD what was I thinking?

Richard1948 wrote:
First you take away Channel Reminder. The primary reasons I chose FiOS TV. I don't want to record GD every program I want the set top box to go to the program I want to watch without me remembering.
The "New & Better" boxes. Drops images, skips or pauses all the time on its own Terrible pixelation more frequently on more channels.
The "New" channel guide is VERY POORLY laid out and the colors and font make it very difficult to read. Once again your "updates" are a step backwards and another reason the leave FiOS when my "commitemnt" runs out. GOD what was I thinking?
Picture picture quality got little better and everything else got worsted!!!!!Banner with black high Contrast give me a break!!!
1.Router: Quantum G1100 (Primary)2.Router :Nighthawk AC1900
3.Speed:75/75 Mbps
4.FIOS TV Ultimate HD
5.FiOS Digital Voice Unlimited

Getting FIOS Development Team to provide updates on the Idea Exchange

What do we need to do to get the FIOS App Development team to provide updates to the Idea Exchange... We have been trying to get an update on the status of a Windows 8 or Windows Phone 8 App, and no one ever seems to want to respond. It was posted and "acknowledged" back in 2012, with no Verizon update since. Every time someone tries to repost the question, it quickly get's move to the old thread and then ignored by Verizon with no other response...

What do we need to do to get the FIOS App Development team to provide updates to the Idea Exchange... We have been trying to get an update on the status of a Windows 8 or Windows Phone 8 App, and no one ever seems to want to respond. It was posted and "acknowledged" back in 2012, with no Verizon update since. Every time someone tries to repost the question, it quickly get's move to the old thread and then ignored by Verizon with no other response...

Important updates for Texas FiOS customers

The ongoing, intermittent power-down and power-up cycles of rolling power blackouts earlier this week affected service to some FiOS customers. Specifically, less than one percent of our FiOS customers in North Texas are experiencing disruption with their service.
We have identified the problem as being caused by the repeated power surges, which in some cases, will require replacement of equipment at a customer's home.
We have already mobilized all local repair technicians to address this matter and are augmenting that workforce with repair personnel from outside the area, and we are reassigning technicians from other functions as well. Despite the ice storm earlier this week and today's ongoing snowstorm, we have crews working to restore service.
We apologize for the inconvenience that these extraordinary weather-related conditions are causing to some of our customers and wish to reassure all of our customers that we are bringing every resource necessary to resolve the issue as quickly as possible knowing a higher than normal number of people are telecommuting and others want to watch the Super Bowl on Sunday on their FiOS TV.

From Bill_Kula at Verizon:
Verizon update as of 8:15 p.m. CT:
Verizon re-established service for more than 1,800 customers today
despite Friday's challenging weather conditions. Our added resources
from other regions are helping us further drive down restoration times
for customers whose FiOS equipment was impacted by the power surges
earlier this week. We expect to have the vast majority of our customers
back up and running this weekend (our big goal of course is complete
restoration), so please let us know if you have not received an updated
restoration time than the one you originally received. We very much
appreciate your patience, and please know we're busting tail to get all
of your services restored ASAP.

New update for Fios DVR

I keep getting a pop-up on my DVR that there is a software update but I can't select anything to update it. Any one else having this issue?

Your the third person who mentioned something like this.
I am curious on knowing what exact message you are seeing?
The IMG guide update, as far as I have heard, does not present such a message. And unless you are on 1.8 and are in one of the couple of areas of the country where 1.9a has rolled out, an update is not available. Where it is rolled out you shouldn't have had to do anything, it should have occurred automatically. What IMG version are you on (menu,settings, system information) and on the same page last two digits of your VHO?
Sometimes if your STB has not been able to load down the recent programs info, a please wait message appears.

Updated Software FIOS App Won't Change Channels

Since the software was updated a few days ago, the myfios app on my ipad doesn't properly change channels. For example, if I select "watch on TV" for channel 622, it might go to channel 62 or a completely random channel. This feature was working perfectly before the update. I rebooted the media server/DVR, I updated the app to the latest version and did a hard restart on the iPad, but it's still not changing channels properly. C'mon guys, this was a very handy feature! Please advise.

I have the exact same problem as of a few weeks ago. Incredibly annoying...

SERVICE UPDATE - Verizon using FIOS customer data to sell Online ads?

Dear Valued Customer, en español
Your privacy is an important priority at Verizon. We want to let you know that Verizon will soon participate in a program that will improve the ability of advertisers to reach our Verizon Online customers based on your physical address. The goal is to provide online ads that may be more relevant to you.
This program uses your address to determine whether you reside in a local area an advertiser is trying to reach. However, Verizon won’t share your address with advertisers as part of this process. Advertisers won’t know it’s you specifically or where you actually live. If you do not want us to allow advertisers to send you ads based on your geographic area you can let us know by selecting here.
What does this mean for you?
Certain ads you’ll see while browsing the Internet may be directed to you and other Verizon Online customers in your area, so these ads may be of more interest to you. For example, a pizza chain may want to deliver their ad to give a special offer to people living in a particular area. Using this program, national brands and local businesses can tailor their offers, coupons, and incentives to your local area.
Protection of Your Personal Information
Verizon protects your personal information as described in our privacy policy. You can learn about Verizon’s ad practices or let us know that you do not want to participate by selecting here. If you don’t want to participate, you will need your User ID and Password to access the opt-out page. Please note that declining to participate won’t impact the number of ads you see, just their potential relevance to you.
For answers to your frequently asked questions, select here.
Sincerely,
Verizon
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"The goal is to provide online ads that may be more relevant to you."
"Please note that declining to participate won’t impact the number of ads you see, just their potential relevance to you."
How thoughtful of Verizon...can any expand on how these ads are going to be displayed?

I just happend to be logged into this forum when I got the aforementioned email. I clicked on the link and it did work.
This is the link : http://www22.verizon.com/foryourhome/myaccount/protected/account/myaccountgeography.aspx
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

Channel Guide Update - Questions & Concerns

In speaking with customer support this morning, it would appear that my only recourse for letting Verizon know that I don’t like the new Channel Guide is to make a post on the forums and this seems like the most applicable one.
To start, there was absolutely nothing wrong with the old channel guide and I can’t figure out what the new guide does better aside from possibly displaying 2 additional channels per page…at the cost of incorporating a GIANT active dvr UI (user interface), an awful color scheme and a PiP window in the channel guide that seems to have had its size reduced to about ¼ of the previous one.
Does anyone know if there’s a way to change the display back to the old style or at least something close to it? I only had 15 minutes to play around with it this morning before work, but the rest of the new display styles are even worse than the standard one and I was hoping there was another options section that I didn’t notice as far as the overall display goes.
For those of you who use the verizon DVR services, that display has also changed and I can only assume that it’s geared towards displaying commercials while we use the dvr functions b/c there’s no other reason for it to take up so much room on the screen at the moment.
The previous dvr display used to consist of a small horizontal bar across the bottom of the screen that displayed the basic channel info (channel #, name of the show, run time etc etc), showed you the speed at which it was rewinding or fast forwarding and the point in the show that you were currently watching. With the update, the DVR window is MASSIVE and it has to be taking up close to 1/3 of the screen when you hit the FF, RW or play button. However, even with the new giant dvr display, there’s nothing being utilized in the actual display and I have a feeling it’s going to be used for corporate commercials or simply advertising verizon on-demand programming.
The new channel guide is clearly slower than the old one too and as I said earlier, I just didn’t see anything that warranted the huge makeover and I have trouble understanding how this new version of the channel guide could’ve possibly been beta tested by anyone and wound up in this state.
I love the verizon internet speed and I’ve come to find that their customer service is excellent, but this change was possibly enough to make me drop the full package I currently utilize and simply maintain the internet going forward for the sake of accessing websites like hulu & netflix for my television needs.

Agreed. The new guide format is slow, the text is difficult to read, but worst of all, you can only see a few channels at
a time when scrolling. With hundreds of channels, you need to be able to glance at many channel listings quickly
on one screen, before quickly scrolling to the next screen.
I agree this is so bad that I will have to look at cable or satellite options if the old channel guide is not restored, at least
as an option. It was great! Why fix what isn't broken? Or more to the point, why break something that was an asset
to the service?
If FIOS tries to hold me to whatever the term of my contract period and penalizes me for dropping the service, my
position would be that the service provided by FIOS with the new channel guide is materially and adversely different from
what I signed up for, and this unilateral change on the part of Verizon voids my obligations under the deal. But all
I really want is the option to return to the prior channel guide format.

FIOS update

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