FIOS VOD stops starts

I have an actiontec Gen3 Rev I, it is only a moca bridge, Cisco 3000 is primary router, ONT cat6 to Cisco.
We watch a lot of VOD. Last month started having problems with remote, then with guide, then VOD. All of these things are controlled by router, not STB. Lots of useless cs calls, finally got a tech out and confirmed all other components working fine. PTT a to business tech confirmed updates to the outside system for faster quantum and prep for new router were causing problems with his bridging customers.
We put in an older router with prior rev 40.20.7 but problems persist.
Select VOD, Start watching, several minutes in video pauses, freezes, blacks then resumes, then becomes recurring every 90 seconds or so. Impossible to watch.
No router messages. No moca messages. Can't figure it out.
Thoughts? If there is a thread on this please point me couldn't find in searching.

Hi Telcoguru,
Unfortunately I think you are missing the core point, the Actiontec Gen3RevI is a poor choice for all but the simplist of installations, it is irrelevant whether it "should" work as first device, the point is that it has worked as a moca bridge for years and is an acceptable installation option sactioned by FIOS. That the Verizon router must be first device is an interweb myth promulgated by lazy FIOS customer support. Fortunately for us FIOS has some pretty sharp field engineers that are on their game.
Many people including myself have been using installation option #7 for years with great success. In fact, #7 is the method used by FIOS installers on business installs, I know because I've had them to my residential install to troubleshoot.
As an IT professional I went through an isolation and troubleshooting review to understand what changed that started causing problems in the existing configuration rather than adjusting the configuration. The only change in the environment was firmware to the STB and something external to my house, neither the FIOS router nor my own router were updated in the time period. Per my earlier post, according to the business installer, FIOS released new software to support the higher speeds on Quantum, and that new software breaks the #7 bridging option.
I've refitted the house for Quantam Gateway and Quantum STB - so new config for me. Happy hunting.

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