Fios Xbox 360 app

I have the triple play pack and my Xbox Verizon app says I don't have it. I have called many times and no one knows what's going on????? How do I get this app to work?

Hello Dirtyd,
Do you meet all of the requirements for Fios TV on Xbox?
FiOS TV service
FiOS Data service
An XBOX 360 connected (wired/wirelessly) to the FiOS provided router
XBOX 360 LIVE Gold subscription (provided through Microsoft via the XBOX console)
Ken

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