Firefox 18 crashes every time I close a tab

I open firefox and it goes to my homepage (used both animalrescuesite.com & google.com). I open a second tab. If I close the homepage tab, firefox crashes. If I open a third tab and close the 2nd or 1st, it crashes. It crashed so often, I reinstalled firefox 17 to make this report. I run Win7 32 bit. Let me know what else you need to know. Thank you. I love using firefox, but this is a deal breaker if I can't fix it.

I had the same issue and initially disabled both Norton Extensions but was curious as to why it was not an issue on my wife's PC. Turns out I had Norton Safe Search set as my default search provider. Once I changed this to another provider (click on the down arrow next to the providers icon in the search pane) I was able to reactivate the Norton Extensions and I no longer have any issues.

Similar Messages

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    I use Windows 7 on a HP Pavilion dm4-1160us Entertainment Notebook. I use Firefox extensively, and have not had this problem with any prior versions. I upgraded to 18.0.1 on Jan 18th and now Firefox crashes every time I close a tab. I use Norton Internet Security, and had no problems prior to updating Firefox. How can I revert to the prior version of Firefox which worked well.

    Why is this Norton's problem when it was caused by Firefox's upgrade???
    An easier solution is to use a different browser. Norton works fine.

  • Firefox crashes every time I close it and have done everything to fix the problem

    Each time I close Firefox, I am getting the crash report box (I can copy and send the crash report if thats helpful though it says it's submitting it somewhere?). I have tried doing everything provided in the troublehshooting section including: disabling all plug ins and extensions, turning off hardware acceleration, resetting to original settings, running antivirus and spyware apps (symantec, spybot, hitman pro and malwarebytes anti-malware). I'm running latest firefox and laptop is XP running SP3. Please help! I'm at wits end and have spent the last 24 hours of my life trying to resolve! the problem started I believe when some of my google searches were being redirected so thought it was a spyware/malware problem and ran all the apps above. It did remove whatever was found so hopefully the laptop is virus and spyware free.

    Thanks. I did what you've suggested above: uninstalled ask toolbar, updated Skype to current version, installed Java. Couldn't find my graphics driver. The driver is ATI Mobility Radeon X1400 and can't find the driver anywhere on AMD's site or anywhere else. It says something about using a legacy driver and went through the various suggested methods but didn't install any updated driver bc it didn't specifically ever say the update was for this driver so didn't take any chances. In any event the graphics and video on the computer seems fine and didn't want to add another problem if the video crashes. Anyway, still same problem. I'm still getting the crash screen when I exit firefox...Please help.

  • After removing the "Live Security Platinum" virus, Firefox crashes every time I close it and it runs very slowly (v14.0.1). Is there any way to fix this?

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    Hi there, sorry about your problems. It could be that the virus remover didn't fully clean up Firefox.
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  • Version 18.0 crashes EVERY TIME I close a tab or the entire page. This is unacceptable. I send the crash reports. Where do I find version 17?

    I have read all the posts on this topic. I have the same issues. I want to go back to version 17 until you fix the problems. Where is that version available for download, since the upgrade wiped it off my system?

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  • Illustrator CC is slow and crashes every time i close a file

    Illustrator CC is slow and crashes every time i close a file. Can anyone help me please?
    This is the report after the crash:
      Adobe Illustrator [692]
    Path:            /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:      com.adobe.illustrator
    Version:         256 (17.0.0)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [106]
    Date/Time:       2013-08-27 09:53:40.327 +0200
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          14621814 sec
    Crashes Since Last Report:           187
    Per-App Interval Since Last Report:  219398 sec
    Per-App Crashes Since Last Report:   13
    Anonymous UUID:                      29F60637-A869-47C6-A870-3D5101B9404F
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
    Crashed Thread:  0  Main Thread  Dispatch queue: com.apple.main-thread
    Thread 0 Crashed:  Main Thread  Dispatch queue: com.apple.main-thread
    0   com.adobe.owl                           0x0000000106516fdd OWLDictionaryPutReleasableValue + 181382
    1   com.adobe.owl                           0x00000001065158ce OWLDictionaryPutReleasableValue + 175479
    2   com.adobe.owl                           0x00000001064eb794 OWLDictionaryPutReleasableValue + 3133
    3   com.adobe.owl                           0x00000001064d1185 OWLControlBarGetResizeGripper + 47691
    4   com.adobe.owl                           0x00000001064d0f4e OWLControlBarGetResizeGripper + 47124
    5   com.adobe.owl                           0x00000001064cee70 OWLControlBarGetResizeGripper + 38710
    6   com.adobe.owl                           0x00000001064bec8e OWLCocoaResetHotViews + 3978
    7   com.apple.AppKit                        0x00007fff83b8ae5d -[NSWindow _document:shouldClose:contextInfo:] + 133
    8   com.apple.AppKit                        0x00007fff83b8acbc -[NSWindow _close:] + 142
    9   com.apple.AppKit                        0x00007fff83aa2eda -[NSApplication sendAction:to:from:] + 95
    10  com.apple.AppKit                        0x00007fff83aa2e39 -[NSControl sendAction:to:] + 94
    11  com.apple.AppKit                        0x00007fff83b81df4 -[NSButtonCell performClick:] + 483
    12  com.adobe.owl                           0x00000001064bede5 OWLCocoaResetHotViews + 4321
    13  com.adobe.owl                             0x00000001064bceca OWLThemeAddBrush + 18276
    14  com.adobe.owl                           0x00000001065413ae OWLDockGetPreferredOrigin + 9376
    15  com.adobe.owl                           0x00000001065417b9 OWLDockGetPreferredOrigin + 10411
    16  com.adobe.owl                           0x00000001064bb737 OWLThemeAddBrush + 12241
    17  com.adobe.owl                           0x00000001064a726a 0x106489000 + 123498
    18  com.apple.AppKit                        0x00007fff83a473a7 -[NSWindow sendEvent:] + 5409
    19  com.adobe.owl                           0x00000001064bfaca OWLCocoaResetHotViews + 7622
    20  com.apple.AppKit                        0x00007fff8397cafa -[NSApplication sendEvent:] + 4719
    21  com.adobe.dvaui.framework               0x0000000108e9e28e -[DVAMacApplication sendEvent:] + 622
    22  com.adobe.exo.framework                 0x00000001097f0480 -[ExoMacApplication sendEvent:] + 544
    23  com.apple.AppKit                        0x00007fff839136de -[NSApplication run] + 474
    24  com.adobe.exo.framework                 0x00000001097efeb8 exo::app::OS_AppBase::RunEventLoop() + 56
    25  com.adobe.illustrator                   0x0000000100488195 CAIExoAppImpl::RunEventLoop() + 21
    26  com.adobe.illustrator                   0x000000010042e74c CAIApplication::RunApp() + 396
    27  com.adobe.illustrator                   0x0000000100419a57 main + 135
    28  com.adobe.illustrator                   0x0000000100002c94 start + 52
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib                       0x00007fff8508bc0a kevent + 10
    1   libSystem.B.dylib                       0x00007fff8508dadd _dispatch_mgr_invoke + 154
    2   libSystem.B.dylib                       0x00007fff8508d7b4 _dispatch_queue_invoke + 185
    3   libSystem.B.dylib                       0x00007fff8508d2de _dispatch_worker_thread2 + 252
    4   libSystem.B.dylib                       0x00007fff8508cc08 _pthread_wqthread + 353
    5   libSystem.B.dylib                       0x00007fff8508caa5 start_wqthread + 13
    Thread 2:
    0   libSystem.B.dylib                       0x00007fff850ada6a __semwait_signal + 10
    1   libSystem.B.dylib                       0x00007fff850b1881 _pthread_cond_wait + 1286
    2   com.adobe.AGM                           0x0000000103894dcb AGMTerminate + 3265921
    3   com.adobe.AGM                           0x000000010389587d AGMTerminate + 3268659
    4   com.adobe.AGM                           0x00000001038ab8a8 AGMTerminate + 3358814
    5   libSystem.B.dylib                       0x00007fff850abfd6 _pthread_start + 331
    6   libSystem.B.dylib                       0x00007fff850abe89 thread_start + 13
    Thread 3:
    0   libSystem.B.dylib                       0x00007fff850ada6a __semwait_signal + 10
    1   libSystem.B.dylib                       0x00007fff850ad8f9 nanosleep + 148
    2   libSystem.B.dylib                       0x00007fff850ad863 usleep + 57
    3   ...ustrator.plugins.dBrushTool          0x00000001221fc723 PluginMain + 355203
    4   libSystem.B.dylib                       0x00007fff850abfd6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff850abe89 thread_start + 13
    Thread 4:
    0   libSystem.B.dylib                       0x00007fff85072db6 semaphore_wait_trap + 10
    1   ...ustrator.plugins.dBrushTool          0x00000001221fd077 PluginMain + 357591
    Thread 5:
    0   libSystem.B.dylib                       0x00007fff85072db6 semaphore_wait_trap + 10
    1   ...ustrator.plugins.dBrushTool          0x00000001221fd077 PluginMain + 357591
    Thread 6:
    0   libSystem.B.dylib                       0x00007fff85072db6 semaphore_wait_trap + 10
    1   ...ustrator.plugins.dBrushTool          0x00000001221fd077 PluginMain + 357591
    Thread 7:
    0   libSystem.B.dylib                       0x00007fff85072db6 semaphore_wait_trap + 10
    1   ...ustrator.plugins.dBrushTool          0x00000001221fd077 PluginMain + 357591
    Thread 8:  com.apple.CFSocket.private
    0   libSystem.B.dylib                       0x00007fff850b6932 select$DARWIN_EXTSN + 10
    1   com.apple.CoreFoundation                0x00007fff8273f468 __CFSocketManager + 824
    2   libSystem.B.dylib                       0x00007fff850abfd6 _pthread_start + 331
    3   libSystem.B.dylib                       0x00007fff850abe89 thread_start + 13
    Thread 9:  IPCClient rcvr: FMClient.501.692.140735081516224.1
    0   libSystem.B.dylib                       0x00007fff850b6932 select$DARWIN_EXTSN + 10
    1   ...extensis.cpp-core-framework          0x000000012690d169 GIPCReceiver::OSWaitForData() + 2975
    2   ...extensis.cpp-core-framework          0x0000000126901b40 GIPCClient::ReceiverThreadProc(GThread*) + 798
    3   ...extensis.cpp-core-framework          0x000000012697fed9 GThread::PthreadInternal(void*) + 223
    4   libSystem.B.dylib                       0x00007fff850abfd6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff850abe89 thread_start + 13
    Thread 10:  Agent IF Message Handler
    0   libSystem.B.dylib                       0x00007fff850ada6a __semwait_signal + 10
    1   libSystem.B.dylib                       0x00007fff850b1881 _pthread_cond_wait + 1286
    2   ...extensis.cpp-core-framework          0x000000012693f3ce GSemaphore::TimedWait(unsigned int) + 76
    3   ...extensis.cpp-core-framework          0x00000001269063f9 GIPCClient::GIPCMTDataAccumulator::WaitForData(unsigned int, std::vector<char, std::allocator<char> >&, bool) + 37
    4   ....ExtensisFontManagement.sdk          0x0000000126ece271 GAgentIFMessageHandlerThread::RunMessageHandlerThread() + 445
    5   ....ExtensisFontManagement.sdk          0x0000000126ece98e GAgentIFMessageHandlerThread::AgentIFMessageHandlerThreadFunc(GThread*) + 42
    6   ...extensis.cpp-core-framework          0x000000012697fed9 GThread::PthreadInternal(void*) + 223
    7   libSystem.B.dylib                       0x00007fff850abfd6 _pthread_start + 331
    8   libSystem.B.dylib                       0x00007fff850abe89 thread_start + 13
    Thread 11:  IPCDataHandler for rcvr: FMClient.501.692.140735081516224.1
    0   libSystem.B.dylib                       0x00007fff850b6932 select$DARWIN_EXTSN + 10
    1   ...extensis.cpp-core-framework          0x00000001269093d1 -[IPCDataHandler handleDataFromSocket:] + 2197
    2   com.apple.Foundation                    0x00007fff822b8114 __NSThread__main__ + 1429
    3   libSystem.B.dylib                       0x00007fff850abfd6 _pthread_start + 331
    4   libSystem.B.dylib                       0x00007fff850abe89 thread_start + 13
    Thread 12:
    0   libSystem.B.dylib                       0x00007fff85072d7a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x00007fff850733ed mach_msg + 59
    2   com.apple.CoreFoundation                0x00007fff8271d902 __CFRunLoopRun + 1698
    3   com.apple.CoreFoundation                0x00007fff8271cd8f CFRunLoopRunSpecific + 575
    4   com.apple.Foundation                    0x00007fff8233714f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
    5   com.apple.Foundation                    0x00007fff822b8114 __NSThread__main__ + 1429
    6   libSystem.B.dylib                       0x00007fff850abfd6 _pthread_start + 331
    7   libSystem.B.dylib                       0x00007fff850abe89 thread_start + 13
    Thread 13:
    0   libSystem.B.dylib                       0x00007fff850ada6a __semwait_signal + 10
    1   libSystem.B.dylib                       0x00007fff850ad8f9 nanosleep + 148
    2   ...or.plugins.ScriptingSupport          0x00000001212e6d38 ScObjects::Thread::wait(unsigned int) + 56
    3   ...or.plugins.ScriptingSupport          0x00000001212cf10e ScObjects::BridgeTalkThread::run() + 174
    4   ...or.plugins.ScriptingSupport          0x00000001212e68f5 ScObjects::Thread::go(void*) + 165
    5   libSystem.B.dylib                       0x00007fff850abfd6 _pthread_start + 331
    6   libSystem.B.dylib                       0x00007fff850abe89 thread_start + 13
    Thread 14:
    0   libSystem.B.dylib                       0x00007fff850b6956 recvfrom + 10
    1   ServiceManager-Launcher.dylib           0x000000012a7be231 Invoke + 51265
    2   ServiceManager-Launcher.dylib           0x000000012a7bd5d6 Invoke + 48102
    3   ServiceManager-Launcher.dylib           0x000000012a7bc678 Invoke + 44168
    4   ServiceManager-Launcher.dylib           0x000000012a7bc6e6 Invoke + 44278
    5   ServiceManager-Launcher.dylib           0x000000012a7b72e4 Invoke + 22772
    6   ServiceManager-Launcher.dylib           0x000000012a7b7cfe Invoke + 25358
    7   ServiceManager-Launcher.dylib           0x000000012a7b7c0b Invoke + 25115
    8   ServiceManager-Launcher.dylib           0x000000012a7bb36e Invoke + 39294
    9   ServiceManager-Launcher.dylib           0x000000012a7bb4b2 Invoke + 39618
    10  ServiceManager-Launcher.dylib           0x000000012a7bb26d
    Invoke + 39037
    11  ServiceManager-Launcher.dylib           0x000000012a7bb1e6 Invoke + 38902
    12  ServiceManager-Launcher.dylib           0x000000012a7a9916 IMSConnect + 2982
    13  ServiceManager-Launcher.dylib           0x000000012a7adb05 IMSConnect + 19861
    14  ServiceManager-Launcher.dylib           0x000000012a7bbe46 Invoke + 42070
    15  ServiceManager-Launcher.dylib           0x000000012a7bdef3 Invoke + 50435
    16  libSystem.B.dylib                       0x00007fff850abfd6 _pthread_start + 331
    17  libSystem.B.dylib                       0x00007fff850abe89 thread_start + 13
    Thread 15:
    0   libSystem.B.dylib                       0x00007fff8508ca2a __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x00007fff8508ce3c _pthread_wqthread + 917
    2   libSystem.B.dylib                       0x00007fff8508caa5 start_wqthread + 13
    Thread 16:
    0   libSystem.B.dylib                       0x00007fff85072db6 semaphore_wait_trap + 10
    1   com.adobe.illustrator                   0x000000010000ce79 basic::detail::thread_function_base::operator()() + 217
    2   com.adobe.illustrator                   0x000000010000d6b7 basic::thread_base::_call(void*) + 119
    3   ...ple.CoreServices.CarbonCore          0x00007fff804610d1 PrivateMPEntryPoint + 63
    4   libSystem.B.dylib                       0x00007fff850abfd6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff850abe89 thread_start + 13
    Thread 17:
    0   libSystem.B.dylib                       0x00007fff85072db6 semaphore_wait_trap + 10
    1   com.adobe.illustrator                   0x000000010000ce79 basic::detail::thread_function_base::operator()() + 217
    2   com.adobe.illustrator                   0x000000010000d6b7 basic::thread_base::_call(void*) + 119
    3   ...ple.CoreServices.CarbonCore          0x00007fff804610d1 PrivateMPEntryPoint + 63
    4   libSystem.B.dylib                       0x00007fff850abfd6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff850abe89 thread_start + 13
    Thread 18:
    0   libSystem.B.dylib                       0x00007fff85072db6 semaphore_wait_trap + 10
    1   com.adobe.illustrator                   0x000000010000ce79 basic::detail::thread_function_base::operator()() + 217
    2   com.adobe.illustrator                   0x000000010000d6b7 basic::thread_base::_call(void*) + 119
    3   ...ple.CoreServices.CarbonCore          0x00007fff804610d1 PrivateMPEntryPoint + 63
    4   libSystem.B.dylib                       0x00007fff850abfd6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff850abe89 thread_start + 13
    Thread 19:
    0   libSystem.B.dylib                       0x00007fff85072db6 semaphore_wait_trap + 10
    1   com.adobe.illustrator                   0x000000010000ce79 basic::detail::thread_function_base::operator()() + 217
    2   com.adobe.illustrator                   0x000000010000d6b7 basic::thread_base::_call(void*) + 119
    3   ...ple.CoreServices.CarbonCore          0x00007fff804610d1 PrivateMPEntryPoint + 63
    4   libSystem.B.dylib                       0x00007fff850abfd6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff850abe89 thread_start + 13
    Thread 20:
    0   libSystem.B.dylib                       0x00007fff85072db6 semaphore_wait_trap + 10
    1   com.adobe.illustrator                   0x000000010000ce79 basic::detail::thread_function_base::operator()() + 217
    2   com.adobe.illustrator                   0x000000010000d6b7 basic::thread_base::_call(void*) + 119
    3   ...ple.CoreServices.CarbonCore          0x00007fff804610d1 PrivateMPEntryPoint + 63
    4   libSystem.B.dylib                       0x00007fff850abfd6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff850abe89 thread_start + 13
    Thread 21:
    0   libSystem.B.dylib                       0x00007fff85072db6 semaphore_wait_trap + 10
    1   com.adobe.illustrator                   0x000000010000ce79 basic::detail::thread_function_base::operator()() + 217
    2   com.adobe.illustrator                   0x000000010000d6b7 basic::thread_base::_call(void*) + 119
    3   ...ple.CoreServices.CarbonCore          0x00007fff804610d1 PrivateMPEntryPoint + 63
    4   libSystem.B.dylib                       0x00007fff850abfd6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff850abe89 thread_start + 13
    Thread 22:
    0   libSystem.B.dylib                       0x00007fff850ada6a __semwait_signal + 10
    1   libSystem.B.dylib                       0x00007fff850b1881 _pthread_cond_wait + 1286
    2   com.adobe.AFlame                        0x000000013ce02b1b Flame_GetInterface + 1328376
    3   com.adobe.AFlame                        0x000000013cdba234 Flame_GetInterface + 1031185
    4   libSystem.B.dylib                       0x00007fff850abfd6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff850abe89 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000002  rbx: 0x0000000000000000  rcx: 0x00007fff7089c650  rdx: 0x00000000005e8300
      rdi: 0x0000000109ef4800  rsi: 0x0000000000000000  rbp: 0x00007fff5fbfeb20  rsp: 0x00007fff5fbfeae0
       r8: 0x0000000000000001   r9: 0x000000012acca990  r10: 0x000000012acbdc50  r11: 0x0000000000000000
      r12: 0x0000000077636c6f  r13: 0x00007fff5fbfec01  r14: 0x0000000136c3b6c0  r15: 0x000000012acca610
      rip: 0x0000000106516fdd  rfl: 0x0000000000010246  cr2: 0x0000000000000000
    Binary Images:
           0x100000000 -        0x101430fff +com.adobe.illustrator 256 (17.0.0) <E34E6120-14D0-3467-A23C-C55B5B80B913> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
           0x102520000 -        0x103265ff7 +libicudata.40.0.dylib 40.0.0 (compatibility 40.0.0) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
           0x103279000 -        0x1032c8fff +com.adobe.headlights.LogSessionFramework ??? (2.1.2.1756) <BD518257-970F-344A-92B8-B8BE1A8EB4D8> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
           0x1032fe000 -        0x103300fff +com.adobe.AdobeCrashReporter 7.0 (7.0.1) <B68D0D42-8DEB-3F22-BD17-981AC060E9D7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
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    Sara

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    *http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
    *http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
    You can also do a check for a rootkit infection with TDSSKiller.
    *http://support.kaspersky.com/viruses/solutions?qid=208280684
    See also:
    *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

  • Firefox crashes every time at the moment I enable flash plugin. I've uninstalled and installed a plugin again with no positive result. What should be done?

    Firefox crashes every time when I enable a flash plugin. It started today after an automatic attempt of updating shockwave. I've uninstalled flash and installed it again. Still the same story. There are no previous version of flash available on adobe site. What should be done?

    I have Firefox 3.6.8 and newest version of Flash. I've followed all recommendations made by Firefox support, changing plug in container settings, changing hang time, nothing helps. I'm forced to disable Adobe Flash or Firefox crashes whenever the Flash plug-in is needed. There are numerous reports of this problem throughout the Firefox troubleshoot help pages. No one seems to have a good answer to fix this. I now keep Flash disabled and use it only when going to a web page that needs it. If I find myself on such a page, I can go into tools, enable flash and do a reload. For some reason, this works. The reload will let Flash do its thing and Firefox won't have an APPCRASH. Once I leave that page, however, I must disable Flash again or I'll experience a crash the next time Flash is called upon. I really like FF but have downloaded Chrome and am now playing with it to see if I like it enough to use it as my primary browser. It's a shame that FF can't come up with a fix as hundreds have the same complaint.

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    In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not
    have '''BP''' in front of the numbers, click it and select '''Submit'''.
    Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and
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    Firefox crashes every time I try to open it. I have tried resetting and it also crashes in safe mode. The last crash report is:
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    That crash report doesn't seem to have been send.
    See if you can submit this report by clicking on it on the about:crashes page if there aren't any other (more recent) reports with a "bp-" prefix that have been send.
    *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
    You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
    See:
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  • Firefox Crashed every time I opened this is report Crash ID: bp-fd8d9b45-e638-46ac-85a4-676d22130205

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    This is caused by a file on your computer called datamngr.dll, can you search and find that file?

  • Firefox crashes every time i try to open any page - do you know why this is happening - it only started when i downloaded the new verion of firefox.

    firefox has started crashing every time i try to upload a new page. This has only started happening since i downloaded firefox 4.

    The CrashIDs are what is needed. Do not attempt to attach or paste the reports.
    #Run Firefox in safe mode does that prevent crashes ?<br/>[[Troubleshoot Firefox issues using Safe Mode]]
    #Disable all plugins
    #Repeat and this time try in Windows safe mode. use the F8 key <br /> http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7
    So you are saying it works ok as long as you avoid certain pages such as this Forum. That makes me wonder if it could be malware that is blocking access to assistance.Run malwarescans with multipe and up-to-date tools.
    Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
    You can try these free programs to scan for malware, which work with your existing antivirus software:
    * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
    * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
    * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
    * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
    * [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
    [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
    Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
    Did this fix your problems? Please report back to us!

  • My firefox crashes every time I open it.

    I was removing another program from my computer, when that was completed I went to reopen firefox. Upon doing so, firefox will no longer open. It crashes every time I try. I have tried to uninstall and reinstall but I am unable to do that as well.
    == This happened ==
    Every time Firefox opened
    == I tried to remove a program from my computer ==
    == User Agent ==
    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.5)

    Hello Pam.
    Hopefully this support article is what you need:
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    == User Agent ==
    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; Media Center PC 5.0; SLCC1; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0C)

    updated tonight...problems since then
    Aufgrund eines Problems kann dieses Programm nicht mehr mit Windows kommunizieren.
    Problemsignatur:
    Problemereignisname: AppHangB1
    Anwendungsname: firefox.exe
    Anwendungsversion: 10.0.1.4421
    Anwendungszeitstempel: 4f32aad0
    Absturzsignatur: 4263
    Absturztyp: 0
    Betriebsystemversion: 6.1.7600.2.0.0.768.3
    Gebietsschema-ID: 1031
    Zusätzliche Absturzsignatur 1: 4263107e44c95bb92eb729640db7e7ea
    Zusätzliche Absturzsignatur 2: fe86
    Zusätzliche Absturzsignatur 3: fe864004cdb784280da5712fe0cfbae5
    Zusätzliche Absturzsignatur 4: 4263
    Zusätzliche Absturzsignatur 5: 4263107e44c95bb92eb729640db7e7ea
    Zusätzliche Absturzsignatur 6: fe86
    Zusätzliche Absturzsignatur 7: fe864004cdb784280da5712fe0cfbae5

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