Firefox 18 crashes frequently but working fine in Safe Mode (EXCEPTION_ACCESS_VIOLATION_READ)

After update to Firefox 18 Firefox keeps crashing within few mins of opening. At the time of crashing Firefox Freeze and CPU usage rise upto 50% in my Windows 7. NO matter how many tab I open in my Firefox even Firefox crash when I just open 1-2 tab.
I disable Hardware Acceleration but still face same problem. But its working fine in Safe Mode.
Here is my last few crash report
http://crash-stats.mozilla.com/report/index/bp-9b6f1cac-55ec-49c0-91ee-b99fe2130115
Report id - f2b23dc8-95bc-47b9-9f88-5394c1ac5ed6 (http://crash-stats.mozilla.com/about/throttling)
http://crash-stats.mozilla.com/report/index/bp-438ff7cc-167c-4d70-a893-bb8942130114
http://crash-stats.mozilla.com/report/index/bp-8750d31d-51e3-4b08-8a2b-4ce412130114

If it works in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Which security software (firewall, anti-virus) do you have?
Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Similar Messages

My Macbook Pro keeps freezing/crashing after a few seconds of use, but works fine in safe mode.

I've researched this extensively, but I haven't been able to solve my problem yet.
It started completely out of the blue with a kernel panic, where my screen seemed to malfunction and I got the kernel panic message (but I could hardly read it because of distorted graphics). I forced my laptop to shut down, but every time I rebooted and used it again it would completely freeze after a while (the amount of time varied, it has lasted from a few seconds to a couple of hours). What happens essentially is that the cursor and entire OS freezes, and I'm unable to click on anything or use the keyboard. The fans start working full speed and the only thing I can do is force the laptop to shut down.
At first I thought it was a Chrome problem because it only happened after I opened the browser. After uninstalling it, the laptop seemed to work fine for a couple of hours, but then it froze again while I was using Safari. Ever since it has been functioning normally for smaller and smaller time periods before freezing again. I've tried reinstalling Snow Leopard OS from the original disc and then downloading all software updates, but the problem continues. I've also tried doing a hardware test by pressing D as the computer starts up, but for some reason it doesn't work.
The laptop, including Chrome and Safari, works fine in safe mode.
I'm sorry I don't know what specific information to give you about my laptop/OS, but please ask anything you need to know. I'd greatly appreciate any help — I'm panicking because I fly to England tomorrow morning to start university and I really don't want to go without a laptop for 2 weeks while it's getting fixed!

Thanks for your reply! Here are the Etrecheck results.
Hardware Information:
          MacBook Pro (15-inch, Early 2011)
          MacBook Pro - model: MacBookPro8,2
          1 2 GHz Intel Core i7 CPU: 4 cores
          4 GB RAM
Video Information:
          AMD Radeon HD 6490M - VRAM: 256 MB
          Intel HD Graphics 3000 - VRAM: 384 MB
System Software:
          Mac OS X 10.6.8 (10K549) - Uptime: 0 days 0:51:36
Disk Information:
          ST9500325ASG disk0 : (465.76 GB)
                    (null) (disk0s1) <not mounted>: 200 MB
                    Macintosh HD (disk0s2) /: 465.44 GB (339.98 GB free)
          MATSHITADVD-R   UJ-898
USB Information:
          Apple Inc. FaceTime HD Camera (Built-in)
          Apple Inc. BRCM2070 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
          Apple, Inc. MacBook Pro
Kernel Extensions:
Problem System Launch Daemons:
          [not loaded] org.samba.winbindd.plist
Problem System Launch Agents:
          [failed] com.apple.Kerberos.renew.plist
Launch Daemons:
          [not loaded] com.adobe.fpsaud.plist
          [not loaded] com.google.keystone.daemon.plist
          [not loaded] com.microsoft.office.licensing.helper.plist
Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist
          [not loaded] com.divx.dms.agent.plist
          [not loaded] com.divx.update.agent.plist
          [not loaded] com.google.keystone.agent.plist
          [not loaded] com.hp.devicemonitor.plist
          [not loaded] com.hp.messagecenter.launcher.plist
          [not loaded] com.quark.quarkupdate.agent.plist
          [not loaded] net.culater.SIMBL.Agent.plist
User Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist
          [not loaded] com.facebook.videochat.elenicourea.plist
          [not loaded] com.spotify.webhelper.plist
          [not loaded] net.infinite-labs.SIMBLEnablerForSandboxedApps.plist
User Login Items:
          Flux
          GrowlHelperApp
          iTunesHelper
          Flux
          The Lion King Circle of Life.mp3
          Dropbox
3rd Party Preference Panes:
          Flash Player
          Flip4Mac WMV
          Perian
Internet Plug-ins:
          AdobeAAMDetect.plugin
          DirectorShockwave.plugin
          DivX Web Player.plugin
          Flash Player.plugin
          FlashPlayer-10.6.plugin
          Flip4Mac WMV Plugin.plugin
          googletalkbrowserplugin.plugin
          iPhotoPhotocast.plugin
          JavaAppletPlugin.plugin
          npgtpo3dautoplugin.plugin
          o1dbrowserplugin.plugin
          OVSHelper.plugin
          QuickTime Plugin.plugin
          SharePointBrowserPlugin.plugin
          Silverlight.plugin
User Internet Plug-ins:
          Picasa.plugin
Bad Fonts:
          None
Top Processes by CPU:
              44%          Google Chrome
              28%          WindowServer
              10%          EtreCheck
               7%          syslogd
               2%          hidd
               2%          Bluetooth File Exchange
               1%          fontd
               0%          Finder
               0%          SystemUIServer
               0%          JavaApplicationStub
Top Processes by Memory:
          210 MB             Google Chrome
          111 MB             JavaApplicationStub
          57 MB              Finder
          49 MB              Dock
          42 MB              Google Chrome Helper
          41 MB              SystemUIServer
          41 MB              WindowServer
          41 MB              Bluetooth File Exchange
          41 MB              quicklookd
          41 MB              EtreCheck
Virtual Memory Statistics
          382 MB             Free RAM
          1.01 GB            Active RAM
          518 MB             Inactive RAM
          2.10 GB            Wired RAM
          461 MB             Page-ins
          364 KB             Page-outs

Early Imac 20" freezes on regular mode but works fine in safe mode, any ideas?

Have a early 2006 Imac 20" that won't run in normal mode; freezes within minutes. Run fine in safe mode, but safe mode won't play sound or allow exterior inputs. In high fan state, don't know the name of the mode, but you hold the power button while plugging in power cord, the machine also runs relatively fine. The machines been glitzy for years, developed the lines/colour patterns that's been mentioned in other forms/threads, but it still ran programs. Took it to apple and they said the board is the issue and my machine is obsolete. Fine, I just want to understand why it will run perfectly in safe mode; no lines, no freezing, all programs running...but won't last minutes in regular mode. Also, if anyone has a way to play music...in bluetooth or appletv in safe mode, let me know.
Thanks.

Most of thee skinny on that...
One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive
Reboot, test again.
If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or 3rd party add-on, Check System Preferences>Accounts>Login Items window to see if it or something relevant is listed.
Check the System Preferences>Other Row, for 3rd party Pref Panes.
Also look in these if they exist, some are invisible...
/private/var/run/StartupItems
/Library/StartupItems
/System/Library/StartupItems
/System/Library/LaunchDaemons
/Library/LaunchDaemons

Snow leopard freezes but works fine in safe mode

I have been using snow leoprad and it hangs after login to the system (from the first one/two minutes). But it works well in safe mode . So far the things I have tried are - repair the disk permissions, verify the disk , created a new user account etc. But I'm not getting a soluion. Please help!!

Hmm, that's not good. Running out of "moving parts".
No third party add ons but works in safe mode only! Here's the apple article on what happens during a safe boot.
Mac OS X: What is Safe Boot, Safe Mode?
Since third party stuff is rulled out you would think it would be one of the other things mentioned that may be corrupted. For example, /System/Library/Fonts, font cache. In other words, font related.
Not sure what to suggest at the moment and it's my bed time.
Maybe look at OnyX (Maintenance, Rebuild) and rebuild the dyld shared cache and look at other stuff in OnyX that might need rebulding (Cleaning, Fonts, delete font caches).

Premiere pro crashes on playback but works fine in safe mode

hey i installed premiere cs5 and updated with the latest update and when i playback footage the program crashes, i've tried safe mode and the program works fine & the video does wonderful and i can edit no problem, but of course there'e no sound so i can't edit like that, any suggestions?
System specs: windows 7 professional 64 bit
processor:         intel(R) core(TM) i7 cpu 860 @ 2.80GHz 2.79 GHz
intalled ram:      8 GB
op sys: 64 bit
i get this
problem event name:             APPCRASH
application name:                 adobe premiere pro.exe
application version:               5.0.1.0
application timestamp:          4bf119d2
fault module name:               display.dll
and the list goes on...
if anybody has a fix please let me know thanks

Have you updated your video driver? If not, that could well be the issue. Go to the nVidia, or ATI Web site, and get the latest version for your video card.
Now, something else to consider is that during boot up, something is loading, that is getting in the way. This ARTICLE will give you tips. In Safe Mode, those problem programs and processes are not loaded.
Good luck,
Hunt

Laptop freezes in normal mode but works fine in safe mode

Hi
I have a Toshiba satellite M45 which recently started to freeze randomly. I have checked my hard drive with Hitachi drive fitness test and it passed all the tests. I have changed my ram from another working computer but the problem persists. Today I formatted my harddrive and had a fresh installation of windows but still getting the same problem. It seems that hard disk just turns off as it gives a ticking sound you normally hear when the computer is powered off. I rebooted the machine in safe mode and it works fine every time.
I would really appreciate if some one who faced the same problem can share there experience ??
Cheers
Mike

It appears that some device whose driver does not load in Safe Mode malfunctions.
If this occurs before loading any drivers for added devices, then you'll need service.
Locate a Service Center
-Jerry

Hello I have imac (27-inch mid 2011) 3.1ghz intel core i5 1tb serial ata hard drive, amd radeon hd 6970m my problem is imac works fine in safe mode,but when you try to startup normal it's connstantly restart by it self.

hello I have imac (27-inch mid 2011) 3.1ghz intel core i5 1tb serial ata hard drive, amd radeon hd 6970m
my problem is
imac works fine in safe mode,
but when you try to startup normal it's connstantly restart by it self.

in safe mode works perfectly,soon as I try to boot in normal mode it's keep restarting.on screen I don't see any line vertical or horizontal picture look normal on safe mode.but unable to start normal it just restarting over and over.I try another HDD but same things happen,I replace memory but still same.works ok in safe mode but not in normal mode.I will try to post system error report.

When I move a mouse through a page it starts blinking like crazy; however, it works fine in safe mode.

This is happening on my Alienware M11x laptop. I do not know if the switchable graphics is affecting this, but I have tried integrated and discrete graphics and the same problem exists.

As it works fine in safe mode it indicates an extension/theme as the likely cause. Follow the procedure in the [[troubleshooting extensions and themes]] article.
You can also try disabling hardware acceleration to see if that is related. In the [[Options window - Advanced panel]], on the General tab, deselect the option to "Use hardware acceleration when available". You will need to restart Firefox after changing this setting for it to take effect.

IMac works fine in safe mode, extremely slow in normal mode

Hey guys, I'm going nuts!
My mac got stuck on a white screen, I ended up reinstalling Snow Leopard - now when I boot in normal mode everything is extrememly slow - when I mouse over the corner of a window (close minimise etc) is stops and takes about 10 seconds to make the rollover affect (putting the "x" in the red circle). When I move the mouse over anything on the desktop, it stops working for about 10 seconds as well. The mouse moves around the screen fine, and after a lot of painful (and very patient) clicking, I can transfer files around fine - happens just as fast as it would normally, windows open as normal etc.
The most frustrating part is - everything works fine is safe mode! I'm typing this message on the mac now... I was thinking that I could transfer all of my data on to an external drive, but safe mode won't recognise them it took me about 10 minutes to select a folder and copy it to a hard drive in normal mode - I can't drag over a few items because of the mouse problem...
I have updated my software - can't open the app store for some reason (I want to upgrade to Lion as well). No idea what to do...

One of the primary difference between a safe boot and a normal boot is that all third party software is prevented from starting in the safe boot. So it sounds like something you installed on your Mac is causing the problems.
Are you running any kind of AV software?
If you are I would suggest that you start by unsintalling it. There are no virus on the Mac for the AV software to find any way so all it ever does is cause problems.
Allan

My Firefox crashes frequently, but I the system can not find the reports to send for analysis.

My Firefox crashes frequently, The system goes to the grayed screen and sits there until I try to close it, then it says "Firefox not responding" and I close the program. When I go to "about:crashes" it says the report was submitted, but I never get any feedback and when I try to retrieve the report to look at it, the system can never find it. This happens at least twice daily. It keeps searching for a while, then displays the gratituous "Oh Noes. The report could not be located" message. I've included the latest crash report address.

Firefox 4 requires at least OS X 10.5. You can get the latest version of Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html
Mozilla are working to prevent Mac users with non-compatible systems from getting the notification about Firefox 4, and also not displaying the "Download Firefox 4" button on http://www.mozilla.com

OSX Mountain Lion 10.8.4: imessage works fine in safe mode, but not in "normal" mode. Any hints?

My iMessages does not work in "normal" startup, but it works perfectly in safe mode.
Any hints?
I have the same problem on a MacBook Pro 17" and on a MacAir 13" mid 2011.
On my MacMini, iMessage work's fine.
I'm using same apple ID on all 3 devices.
Before update to 10.8.4, i had no problems.
FaceTime also stopped working after update to 10.8.4.
Thanks in Advance,
Lars O.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Triple-click the line of text below on this page to select it:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -f -a TextEdit
Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.
Step 2
Repeat with this line:
{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; sudo defaults read com.apple.loginwindow LoginHook; sudo crontab -l; } 2> /dev/null | open -f -a TextEdit
This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
{ launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; crontab -l 2> /dev/null; } | open -f -a TextEdit
Step 4
ls -A /e*/{la,mach}* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -f -a TextEdit
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of every login item' | open -f -a TextEdit
Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.
You can then quit Terminal.

IMac freeze after startup, works fine in safe mode

Hello, my Mid 2010 iMac is freezing about 3 minutes after startup. Ive tried booting from the instal disk and repairing it but it didnt work. In safe mode it works completely fine. It similar to some other peoples problem but i was hoping someone could help me, my applecare literally just ran out like 3 weeks ago.

Hi baltwo,
Im sorry but Im new to the community and I don't know how to address users directly. Hence intruding.
It would be kind of you to shed some light on the matter.
I'm running lion 10.7.5 and followed similar procedures but mail downloads every mail again after cataloging and indexing my earlier(snow leopard 10.6.5) mail. More details at https://discussions.apple.com/thread/5373643
It would be great to find a solution as I'm struggling since two weeks.
Thanks,
Abu Suda

Firefox crashes whether or not opened in Safe Mode

I removed several programs of what I thought were bloatware on my PC a few weeks ago, but have not been able to operate Firefox since.
I have tried a System Restore, I have tried uninstalling/reinstalling Firefox 10 numerous times.
When trying to open Firefox whether by usual operation or in Safe Mode, it still crashes.

Uninstalled 10.0.1, installed 10.0.2 and tried to 'Launch Firefox' directly from install. Crash. Tried to open in safe mode. Crash.
Tried to retrieve crash report ID, Windows Search tells me nothing matches
"%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" when I search it.
Otherwise I would have provided that information.

Firefox crashes after 10 seconds; same in safe mode

Tried opening firefox, it crashed after 10 seconds regardless of which website I opened (this includes Firefox preferences). Same goes for safe mode. Tried updating to most recent version, uninstalling, and reinstalling and same thing occurs. Tried dragging preferences file to desktop to create a new one and nothing changed.

Uninstalled 10.0.1, installed 10.0.2 and tried to 'Launch Firefox' directly from install. Crash. Tried to open in safe mode. Crash.
Tried to retrieve crash report ID, Windows Search tells me nothing matches
"%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" when I search it.
Otherwise I would have provided that information.

Firefox has stopped working in Windows 7 but works in Windows safe mode

I am sending this from a different computer on which Firefox works fine. My problem is on a Windows 7 PC -- in the past few days Firefox has stopped working in normal mode but works ok in Windows safe mode. I keep getting a Windows error message that it has stopped working and I will be notified if there is a solution. Of course, I am never notified. I have tried resetting Firefox when in Windows safe mode, as well as uninstalling and reinstalling Firefox, after having deleted all the program folders and appdate. I've exhausted every possible fix I could find in the Mozilla support forums but I still can's solve the problem. Can you help please?

*3
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Firefox 18 crashes frequently but working fine in Safe Mode (EXCEPTION_ACCESS_VIOLATION_READ)

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